Wow. Just wow. John and his staff gave my girlfriend and I impeccable service. My budget wasnt as high as most people, however John worked with it and made me feel like a millionaire. Thanks again for your amazing service! Definitely gonna go to you again when Im ready to upgrade.

Great experience at this store! Incredible selection of loose diamonds and high end watches.

Im not someone who leaves reviews. But I had to review this store and their staff. I worked with Elizabeth and she helped custom make the most beautiful ring for my now fiancé. She is so knowledgeable. I went to 3 or 4 other stores but she was the only person to take the time to tell me about the diamond I was buying. She was always available to answer questions by phone or text, even when she wasnt in the store! That is customer service, in my book! Her professionalism is unmatched. I will never go to another jewelry store or buy from anyone other than Elizabeth. Im now a Jared customer for life.

I brought in a very tangled necklace and Darcy, the assistant manager took so much time to help me. Wendy also was wonderful. All the employees are friendly and extremely helpful. I would encourage you to come browse their store and check out all the beautiful pieces they have.

I ordered a Tag Heuer watch from this store. Their staffs are very knowledgeable about watches. The service was excellent.

Every time I go in here, Megan is always able to show me just what I want without me knowing I wanted it! That can hurt my wallet but she always asks me the most out of box questions and then is able to find me the perfect watch or gift Im looking for. Amazingly knowledgeable.

Stellar customer service-from all staff!The experienced sales staff will tailor make the information and recommendation based on your budget and style. I get my Jared ring cleaned regularly and I am always greeted with a smile. The store is pristine which definitelyoptimizes the shopping experience.

A store can have it all to offer but what matters the most is the dedicated employees who know how to present what they sell. Dennis went above and beyond. He has what I would call the 4 Cs of an employee. Class, Character, Charisma and Confidence. He was very nice and helpful and knew how to answer every question I had to ask. Making a decision on something as important as a diamond which opens a new door to a new life for couples isnt always an easy decision. Thats why we trusted Dennis at Jareds in Knoxville. Professionals in diamonds and a very pleasant experience with a very professional employee!

I just recently purchased an engagement ring from Jared’s. The experience from start to finish was fantastic. The entire staff was extremely helpful and knowledgeable. I would like to personally mention Scott Howard and the shop Manager Michael. These two really went above and beyond to make the entire process worry free. We’re so happy with the ringI will definitely be recommending Jared’s in Knoxville.

I had a great experience at this location. Great staff and awesome selection. Cant wait to go back!

The staff is very pleasant and personable. Scott and Wendy are both very knowledgeable about luxury watches and go out of their way to accommodate the customer. I look forward to working with them in the future.

They replaced the batteries of two of my watches pretty quickly and it was all complementary. The service was very professional and the staff was also really nice as well!

Ive bought a couple of watches here. I was provided with good, friendly service and was able to get the watches I wanted for a fair price. On the occasions Ive needed follow-up service, it has been provided without any issues. For what more could one ask?

Megan is the best sales person that I have worked with. She is helpful and very knowledgeable I really enjoy working with her.

I recently bought an engagement ring for my girlfriend. I had shopped a couple other local stores and found some things I liked but I felt pressured! I ended up at Jared because my buddy had also recently gotten engaged and he referred me to Elizabeth. She was very professional. knowledgeable, and she kept in constant communication with me during the whole process. She really cared about making sure I found the perfect ring. And the price was well below the other stores I had looked at. I would recommend this store and Elizabeth to anyone looking for an engagement ring of other jewelry.P.

We went to Jared—Great staff and service! We got a beautiful ring within our set budget.

Great store awesome staff, i went in to get my watch battery replaced at this store.

This store provides amazing customer service! They have. Very knowledgeable staff. A huge selection! It’s always a pleasure to shop there.

Ask for John Fair, General Manager. His exceptional knowledge of the Breitling catalog, and watches in general is amazing! Solid experience.

I recently purchased an item from this store and I really appreciate the excellent customer service from Scott Howard and the store manager, John. Very accommodating and helpful. A very friendly and courteous staff while following protocols for this pandemic. All employees were wearing masks and only allowing a few shoppers at a time. Thank you for a terrific experience and your patience, customer service, and simplicity of shopping. A classy experience with plenty of options and high quality jewelry to select from the showroom.

I have always had great experiences at Jareds, but my encounter with Christy, yesterday, was beyond exceptional! I had purchased a silver chain several months ago, along with the life-time warranty. Well, unfortunately, I had to take my chain in for repair. This chain was not just another piece of jewelry in my collection. THIS chain held the thumbprints of my deceased parents. Christy did everything to assure me that she was interested in the importance of value I have for this necklace. Just that personal connection of meeting my need was huge. It spoke volumes of the care and interaction that I receive when I walk in the door. She is an asset to your business and a blessing to her customers. Thank you so much!

In-store experience was great. On-line expereience was terrible.

Best staff ever! Stopped by for a watch battery. Fast and efficient!

Tylar did an excellent job of cleaning my wifes wedding rings. Tylar works as a jewelry specialist at the Knoxville location. She knows her stuff!

Friendly staff, huge selection of jewelry and watches, and they follow all the Covid cleaning procedures in between each customer. I recommend this store mostly because of the warm and friendly service that is attentive but doesn’t pressure you to buy. The family friendly environment in the store is great too. It’s got lots of precious gemstones but the people there are down to earth and genuinely care about you and gaining your long term business. You will not regret your decision to go shop with John the manager and his amazing team at Jared. They are a corporate store that gives you the lifetime warranties, but the service feels like a local home town jeweler that truly cares. Thank you Jared!

We have several times been to Jareds. Between watches being purchased or repaired and jewelry the service has always been great. Our favorite sales person is Ellen. She has over 30 years of experience and really listens to what you say.We are 100% satisfied.💜💜💜💜💜💜💜💜

5 stars all day. Awesome experience. I went in to purchase an anniversary ring for my wife. Received excellent service from knowledgeable staff. I didn’t feel pressured or anything. Will recommend and return for all future purchases.

I recently purchased a watch at this location. This store has a large selection of beautiful watches and jewelry. The staff was extremely helpful and knowledgeable about all the watches that I looked at. I will be making all of my future jewelry purchases from this store.

Best jewelry store in Knoxville. Every staff member, and especially the manager, John, understand how to treat clients and to keep them coming back for years to come. The experience we had included: responding to emails late at night about price matching pieces online, finding the best advice to make sure we had the best bling for our buck, ensuring we had a quality piece that would last us a lifetime, and educating us about the ring and jewelry industry. This store has made a lifetime Jared customer out of me and my family. I cannot recommend this store enough. You will not he disappointed.

Thankful for a fantastic Client base and looking forward to providing exquisite Customer Service every single day.

Excellent selection and designer brands! Enjoy the watch selections that include Breitling, Omega, Tag Heuer, Longines, Oris, Hamilton, Tissot, Bremont, G-Shock, preowned Rolex, Movado, Michele, Citizen, Bulova, and more. Watch batteries replaced onsite for many brands.

Ellen is fantastic. She helped me purchase my first timepiece and recently helped me and my fiance choose her engagement ring and our wedding bands. The ring turned out beautifully. John, the manager, was also very helpful. Even though I currently reside in Atlanta, I will continue to travel to Knoxville for my jewelry purchases.

From the very start, Ann made me feel welcomed and listened to my needs. She offered several suggestions, and helped me pick out a nice diamond for my wife. My wife was both pleased and surprised with the gift!

Always feel special here!

Multiple salesperson descended upon us like vultures to roadkill. They did return our online purchases, once we pointed out the statement on our receipt that said they would. Beautiful and varied jewelry displays. Chocolate diamond jewelry was a treat for the eyes. Jared has discontinued carrying Pandora FYI.

Great customer service, and they took tons of time to work with me.

Great selection of jewelry! The staff was very friendly and helpful. I will definitely be back again.

I just want to say how amazing the customer service is at this location . They always greet you with a smile and are attentive to customer needs. John the store manager was also great to work with . He went above and beyond for my husband and I, and I am truly grateful for his kindness. I highly recommend this Jared store for your go to jewelry store or if your just looking for the perfect gift for someone.

Beautiful store with great product. I worked with John, who was very helpful. He showed me a few pieces and educated me a bit about what I was buying. Thankyou so much! Ill be back.

This place is amazing! The staff are so knowledgeable and patient. Perfect place to go to for an engagement ring. I would def recommend coming here as they made by buying experience such an easy and fun process. Learned a lot!Thanks Jared!

What a treat. My wife and I went Sunday looking for a first ring for our daughter. We worked with John Fair. What an amazing gentleman. There is nothing better than working with someone that has the knowledge and the interest in what you are looking for but isnt pushy. He took care of us and we left completely satsified. I will be going back in today to pick up the ring after it was sized and even received a courtesy call yesterday to let me know it is ready. I really appreciate the customer service. Thanks to John and his team.

Good service and fair price

Super friendly staff with the knowledge to help with anything from engagements to watches! Repair center also is very knowledgeable and will go the extra mile to ensure you love your purchase!

I went in to this location to order a ring I had designed online, with the intent to get a professional opinion and open to change. I met with Elizabeth and showed her the ring, and she told me they had a very similar one there that I could physically see and purchase if I was open to it. The ring she showed me was almost identical but she assured me that the ring itself was of similar price but way higher of quality being made me Tacori. She helped me pick a stone that would fit the ring and educated me in the difference of everything diamonds are rated on, lab diamonds vs natural diamonds. Im so excited to see the final product when the stone is set and even more excited to see the face of my significant other when she sees it. I will definitely be back in the future to work with Elizabeth to help us pick the wedding bands when the day comes.

I love Jared. I am a normal income kind of dude so the fact I have a charge account for anniversary every year is nice. They have a very nice selection from inexpensive to OMG expensive so I recommend them for any man looking to hook his wife up!

If you are looking for a personalized service when buying jewelry Jared is the perfect place for you. My experience started a week ago when I visited the gallery just asking what was the correct size for a ring, I had no intention of buying anything, I was carefully attended by the manager where he advised me on the quality of their products and services, they found a beautiful ring for me of great quality for an excellent price, they brought it from another store and adjusted for me in less than 36 hours much sooner than promised ... completely satisfied ... so much so that I also bought a beautiful Omega Speedmaster, on time To buy high quality jewelry with the best customer service, visit John Fair and his magnificent team.

Very nice store, had a wedding ring cleaned and resized. Employees were great, they did what they said and in the time given

Big big big thank you to Ellen and John at Jared...got my Valentines day gift, the way I want it. Lots of calls and research for the band I really want, and it is on its way....I know exactly what I want when I walk into a business, and they made it happen... definitely recommend these two, and Kye (Tanger Outlet, hopefully I spelled it correctly, for recommendations!!)

They are very dedicated to their mask policy.If it falls down or not over your nose they will let you know.Not really a big deal but I have trouble breathing wearing them.I dont necessarily believe in the benefits either so it was a little annoying.The staff was helpful and I did purchase an engagement ring.If it wasnt so important too me I would have just went somewhere else.

Super helpful staff helped me find a great ring for my wifes birthday. Couldnt have piched it out without their help

There us no better place than this Jareds! The service & people are amazing!

So upset that I am crying! My ring was broken during what should have been a simple inspection and polishing. DO NOT TRUST THIS PLACE. The bad reviews are REAL. I gave them the benefit of the doubt, and now my wedding ring is cracked and my diamond has a huge cloudy area that appears to have been chipped.ETA: I was told I would have to come back to this same store to have my ring fixed. The sauter they did was not great, but at least the crack is gone. They didnt re-polish afterwards, so my metal looks gross already. I will be driving to the Chattanooga Jared for my next inspection, will never do business with this store again.

Brittany is one of the BEST sales representative they have! Always ask for her! Shes very friendly and professional! Shes very knowledgeable as well! I will continue using Jared as long as shes there 😊

Excellent selection of Swiss Timepieces! Omega, Breitling, Bremont (London), Oris, TAG Heuer, Hamilton, Longines, Movado, Tissot.

Go see Kristi! She is excellent t to work with. I went there to look at a watch I had been considering for a while and Kristi provided great service while I was there as well as after I left. She made the sale!!

Extremely friendly staff, great work and they make sure to get all repairs and sizing finished quickly. Will definitely go back.

Every member of Jareds sales staff is exceptionally nice every single time I have ever dropped in. They are helpful whether I am there for a repair or to shop.

Wendy was excellent and helped me find a beautiful setting and diamond. She took the time to work with us on customizing my ring and made sure we had everything we needed to have an easy shopping experience!

Everyone is extremely kind at this store. John even fixed the links in my husband’s watch free of charge!

As usual, great staff, very informative, and very helpful!

Darcy is one of the most special people I have ever met. I try not to come there unless she is there. She knows her customer service. Nice clean atmosphere as well.May. 15, 2018Darcy is so delighting to see and have help.you. I cant wait to go back and see her and buy more Pandoras. She is awesome

Great experience! Sarah was very knowledgeable and fun to work with. I will definitely be doing business again at Jareds.

Sales person was super sweet and respectful. They made us happy customers

Worst experience Ive ever had with regard to customer service. I went to the store to initially get a wedding band and watch repair. Watch was sent off site for repair (to the wrong company). With a response of we will give you a call in 2-5 business days regarding your request for a custom wedding band(all emerald). 9 days later, call the store, different employee. They acknowledge that they never called, and no real request had been submitted to corporate about said wedding band. Once again a promise of a follow-up call in 2-5 business days. 8 days later go into the store for a look at tennis bracelets. Third different employee. Requested an item that wasnt in stock, once again told, we will call you in 2-5 business days and they put another note on my account about the wedding band. That was over 2 weeks ago. I have yet to receive a call regarding the wedding band or the tennis bracelet.At this point I have decided to go with another jewelry store. The apparent lack of care regarding customer service is disgusting.

We thought Jared would be too expensive for us when we first heard of them. But, we finally decided to go in and look around. We are so happy that we did. After taking full advantage of their layaway, we now have our beautiful diamond ring!! It’s amazing! And, we enjoyed working with Darcy!

Update: Went back to store and asked for manager, she found where my rings were purchased as a set, added an image of that information to my account. Should not be any more trouble.My husband purchased my ring set 10 years ago, and we have the diamond warranty that requires we have the ring checked every 6 months. Some background about this review: when we originally purchased the rings and brought them in for inspection, Jared employees always struggled to find our information in the system. I found that bringing my inspection records helped alleviate that problem. A few years back I was told it really wasnt necessary to bring the record because they updated to a new system, and thats held true until yesterday. Took my rings in and the lady asked about inspection and the rhodium dip (I usually get the rings dipped once every year since Im already there for the inspection). I said yes since they havent been dipped since last August. She found the information for my diamond wedding ring, but couldnt find information for my wedding band, and proceeded to question whether it was bought there. She even mentioned shes supposed to charge $50 for a ring not purchased at the store. I told her out of the 10 years Ive been going Ive never had them question me regarding the band, as usually you buy the set. I told her Id look for the 10 year old receipt, but I havent been able to locate it yet - and although Im sure it is somewhere I feel it shouldnt be necessary. I wish Jareds would have kept better records so that this wouldnt be such an issue! Hopefully, either Jareds will find the records that show the wedding band was purchased with the diamond wedding ring, or Ill have to hope I find my 10 year old piece of paper thats been filed away amongst years of paperwork is found. I will be bringing all the inspection records I currently have located with me when I go to pick up my rings.

Love the ring we bought from Jareds, the price was great and the service was outstanding. Darcy helped us find exactly what we were looking for. She is so well read on the store and is a great customer service person. That is something you cant find anymore.. well we found it at Jareds. You wont be disappointed by shopping with them.

After spending over $20,000 with these people and buying the extended warranty stuff so my watch batteries are replaced as needed and basic cleaning and service done. Well my wife goes down there to have the battery replaced because they finally reopened. Then they have signs up that they cant do repairs because of covid 19. So the thousands of dollars I spent on the extra warranty isnt being honored because of a fake disease. No where in the paperwork I signed does it say that they can just decide to stop honoring the extra warranty when they want to. Can promise you just lost business. I will spread the word that you take peoples money and dont honor your warranties.

I was misled by their sales staff. Choose a trustworthy, local jeweler instead.

They were fast and flexible, nice place as well.

Our salesperson was excellent. She showed us several different engagement rings and was very knowledgeable about the stones and settings. We settled on a beautiful Vera Wang which was sized within an hour. I love Jared. It’s always a positive experience every time I shop there.

I needed to have my wedding ring re-sized and went to Jared because of the customer service I received previously. We did wait quite a while but The gentleman who helped us was quite competent. He suggested adding to the band and went to the gold smith to be certain of his recommendation. Although it was more expensive than I had thought it would be, the workmanship was excellent and ready by the next afternoon. I’m so pleased with my rings and will return to Jared again!

Great place. Always looking to serve their customers, very friendly and helpful. Their warranty is great, weve had 2 diamonds replace without question. Last time I was there had at least 5 employees ask if they could help me while I was waiting on my semiannual warranty inspection.

Waiting in line, assigned by the door attendant where to stand, and I got skipped over twice.After the 1st incident I was affirmed that I was next. Only to be skipped again.Get it together.

Went yesterday 3-20-18 to pick up my custom made ring, and have the diamond mounted. All I can say if you want the best service EVER, go to the Jarreds in Knoxville Tn, and see Ellen. She was the kindest, sweetest lady. I was in there off and on all day, and every time I came in, she was a absolute pleasure. She and the others that work there are great‼️

Ive been shopping at Jareds for over ten years now. I love shopping with Darcy! Shes very knowledgeable and fun to work with. My husband knows to only shop at Jareds and ask for Darcy when hes shopping for me.

The people there are wonderful. They are very helpful and they go out of their way to make your experience a great one. They wont stop till they help you find the right thing for yourself or that special someone. I will always keep going back there.

Staff very friendly and knowledgeable. Always will take all the time you need to assist you with finding the piece that is just right. Will clean your jewelry while you are looking. And be sure to buy the Christmas bear with proceeds going to St Jude hospital.

I had a wonderful experience at jareds. I got a beautiful ring for a great price. I proposed at the store and the people that work there made it a memorable experience. My ring was ready within an hour of purchase. I will recommend them to everyone that talks about buying jewelry.

The staff of Jareds--Knoxville is always stellar & superb. Darcy, who sold my wifes engagement & wedding band was a fantastic help to a nervous young man making the most important purchases of his life; Lisa has always been a blessing when I come in for my wifes yearly Christmas & birthday presents, as well as a big help in replacing the quartz in my Citizen watch grad present; and Ashley did a very thorough cleaning & inspection of all my wifes jewelry and worked tirelessly to repair my Citizen watch again when it lost a pin, as well as tried to revive my wifes Fossil watch. The staff of Jareds Knoxville location is the best anyone in the market for fine jewelry could ask for and I wouldnt trust my jewelry or my jewelry shopping to anyone else but Darcy, Lisa & Ashley. These three ladies are worth more than all the gold and jewels in the store.

Great place!! Staff is friendly and always take care of what you need

Thank you for hosting such a great event! The store and the staff in Knoxville are first class!!! Crown & Caliber is proud to partner with Jared and power their Watch Trade-in Program. Jared now accepts watch trade-ins that can be used to purchase anything in the store. Ask a sales associate how to submit your watch for a valuation.

I walked in and Shana ( I think thats how you spell it) immediately came to me and asked if she could assist me with anything. She stayed with me for about 40 minutes to help me find my wifes anniversary gift. Thanks to her I walked out with a beautiful Tissot watch that my wife loved. Thank you guys again for being so helpful and courteous...

Knew what I wanted before I arrived. Was roaming around the store for 20mins when I was finally approached. I related what I was looking for and after a brief search was told it was not in stock. Having the item and item # was a plus as it took very few minutes to place the order. My item arrived a day earlier than expected. All in all-a very good experience.

Raj is the best person to get help and knowledge about Jewellery! I enjoyed my shopping at Jared Jwellery and needed to learn their reward system before shopping! They have the latest collections!

Great experience! The manager took all the time we needed and couldnt have provided better customer service! Highly recommend!

Nice people- but poor work. Wouldve been happy to give it a better rating, but its constant with this one. Ring promised at 1:30, show up at 1:35, dont walk out til 2:35. Diamond was put in crooked and popped out a month or so later. Again, very nice people, but so/so experiences and from the looks of other reviews, Im not alone.

Jareds has always been my familys go to jewelry store. But the service we received on 3/24 was beyond excellent. Roger was our sales rep and he went above and beyond. He will be the one I ask for every time! My mom had lost her wedding ring of 40 years and needed another ring to replace it but didnt want to spend a fortune. Roger took us right over to the rings in her budget instead of trying to convince her to buy something she couldnt afford. He was so friendly and made us laugh. He made buying a new ring something enjoyable even when my mom was upset. By far one of the best salesman in that store! He deserves to be recognized.

Jared’s is the only jewelry store I shop at! The employees are so sweet, and don’t treat you like you are a commission check. When my husband and I forgot to buy wedding bands and needed them ASAP, one sweet man walked us all over until we both found one that fit that day! We decided we would never go anywhere else.

This store gave me great service would recommend this store.

Ellen & Kristi Great ladies to work with. WOW!!!! The customer service was Amazing!!!

Wonderful experience Christmas shopping at Jareds. Super friendly staff and absolutely professional. Highly recommended for your jewelry shopping needs.

I love shopping at Jared’s! They are always helpful and great to work with. This is my second purchase there and both experiences were great!

This store is deplorable. The absolute worst customer service of any Jarad I have ever been to in my entire life. Not once, not twice, but every single time I have ever entered this store I have never been greeted. I have always had to wait and unreasonable amount of time only to then be waited on by an employee with lack of knowledge who was rude. There is one positive at this store..The actual jeweler himself is very talented and has great customer service, otherwise I would avoid this store at all cost if I didnt have to get a ring inspection every 6 months and for my repairs. My purchases have all been made at other locations.

Jared can be just a little bit higher but not much. I learned my lesson. I paid a different jeweler to size my ring and the soldering cracked and they didnt dip it in rhodium.. I ended up having Jared fix it and they did a top notch job..class A service..

Ellen is an amazing help!!

Pretentious place. The sales reps present themselves almost as royalty, because they are in controlled possession of precious trinkets. Guess what. Some of us know that your merchandise is marked up 900% of its actual value. Get off your high horse, Jared salespeople. We know you dont make Jack diddly for income. Now, go hock some overpriced gravel to the sheep.

Excellence! Good service. On the way out, I dropped my wallet on the floor when I was putting it in my bag. The woman behind the desk saw it and ran after me into the parking area to give it to me.

People are always friendly at Jared and the customer service is always impeccable no matter what you go there for

Great service and I got my ring sized the very same day.