This was my first purchase with Barton Ford. I want to thank Devin Banton for making me feel comfortable. I felt like I was dealing with a friend and not a sales person. He never pressured me, listened to me, and was able to put me at ease. He was able to meet all of my needs too. No pressure answered all my questions. I’m incredibly happy that I made the decision to buy at Barton Ford. Thank you again for a great experience.

Superior experience! The entire process of purchasing my car was almost 1.5 hours, maybe 2 because we walked to get some lunch. The salesman, finance manager, and the receptionist were all professional and genuine. No hassle, AT ALL!!They had just what I wanted, low mileage, warranty & service for vehicle lifetime(as long as I own it), and some much appreciated and unexpected “bells & whistles!” I most certainly will purchase from them again!

BUYER BEWARE! After negotiating a deal for two days on a vehicle for my 80 year old parents with the sales team, which included the on duty sales manager working that day, I was notified by my salesman that the vehicle had been sold to another buyer. I was told by two team members the car would be sold to me. Another set of buyers and their salesman contacted an off duty sales manager who happened to be friends with the customer. This off duty manager dismissed my deal and approved theirs. I was told the other buyer had placed a deposit on the vehicle, left the dealership to go home and get their trade vehicle in order to try and REACH a deal. I HAD a deal. I wanted to put down a deposit but was told the deposit was not needed... The deal was made. My parents were in route to come and pick up their vehicle when they received a call from me telling them They are selling the car to someone else. What occurred was not only UNETHICAL, but DISHONEST. Unfortunately, the biggest loser was the salesman, Ron Bowks, who worked diligently and spent much time researching available vehicles and showing the vehicle to my father. Thank you Ron. The other loser is Barton Ford, who lost my parents, who have previously bought from Barton, and generations of their family and friends who will not do business with Barton Ford. Winners, my parents, who found another vehicle and were treated like a customer should be, at Cavalier Ford.

The service department is horrible. So horrible Id rather drive to vb for service or even not buy another ford. Ive had my car for a few years now and never in that time have I had a good experience there. Even with simple oil changes. I have had so many issues with them I have forgotten some. Advisers NEVER call back or give updates on when something will be done or if its going to take longer than expected. Wrong parts have been ordered when they had my car to visibly see what part needs replaced. Ive been told they fixed things that they did not. Another part wasnt put on securely which ended up coming off in the middle of a 500 mile drive. Therefore I had to get a 250 mile tow on my own dime. I take my car in to get something fixed and leave with something else going wrong. Ive had many more issues over the years but there communication is definitely the worst part.

Just bought a used Chevrolet truck from Barton. Felt a vibration in the vehicle, they told my wife it had to go to the Chevrolet dealer to be repaired. Why did I waste my money with a service agreement and I had to pay for a diagnostic check. Shouldnt the dealership be checking these vehicles for malfunctions before putting them on the lot? Once the vehicle has been repaired it will not touch Barton Ford grounds again.

Customer Service is very courteous and welcoming. But I was very surprised by the service team, because I was not called about my service request until after I had called the center myself. This led to a very trying time of arranging a way of picking up my vehicle and waiting for the part to be ordered before I can return to have the service completed. This is the 3rd time that this has happened to a member of my family and I am wondering why it continues to occur.

I purchased my latest vehicle from Devin Banton at Barton Ford, and when I say it was the easiest transaction I’ve ever had at a dealership, I mean it! Devin made the entire transaction a breeze and actually made it enjoyable! Now, I own a fantastic used vehicle that I know is safe and will be reliable for years to come! Thank you so much, Devin and Barton Ford!

JUST PICKED UP MY NEW FORD RANGER THEY ORDERED FOR ME, THIS TEAM IS GREAT, TRACY GENERAL MGR KAREN SALES MGR RANDY SALES AND WES F&I MGR, THE ALL DID A GREAT JOB, MY THIRD CAR IN A ROW FROM BARTON FORD,ONE WORD FOR MR BARTON LOOSE THE NECK TIES WERE IN SUFFOLK, THANKS GUYS

Overall great service and experience. The Ford app notified me to schedule routine maintenance and I did via the app. App provided several choices (such as dropping off or staying/waiting) and provided a range of time slots. Arrived for my service time and was greeted by the service team who took care of me right away. Was able to work in the waiting area which was very clean and quiet. My vehicle service was completed and returned to me within the hour as promised. Great Staff, Great Service.

This is my 3rd purchase from Barton Ford and they haven’t disappointed me yet. I especially want to give a S/O to my Sale Rep Devin Banton was beyond Great! Patient, Professional, and Polite! He got me exactly what I wanted and ensured I was good every step of the way. I highly recommend working with Devin

6/9/2021- I want to give a shout out to Mike Arnold of Barton Ford Suffolk. Outstanding job on diagnosing and repairing my engine problem today. You would be hard to find a more honest and competent Ford Master Technician anywhere. Thanks again Mike.

Overall, we had a great experience at Barton Ford. Randy Bailey was very helpful and friendly. He was able to get us a fair deal on a nice truck. Thanks, Randy!

If you own a Ford vehicle and live near Suffolk VA you should consider having your vehicle serviced at Barton Ford. They do quality work and the atmosphere there is very pleasing.

I have nothing but good things to about them.i was in and out in no time.the staff is very good and my needs were taken care of and I was on my way. A big thank you to Barton Ford.

Barton Ford was the most wonderful car buying experience. I went and saw Randy Bailey in hopes of buying a new truck. Because of Mr. Bailey I walked away with so much more than I thought I ever could! He and his associates treated me like I was a friend, a daughter, a sister.....part of the family. Everybody I came in contact with was very supportive and pleasant to me and my husband. I do not have any plans on trading my new 2020 F-150 in, but if for whatever reason I have to, Mr. Bailey and his team at Barton Ford will be my first stop!! Thank you Barton Ford Family!!!!!

Great place! Amazing customer service! Cullen did an amazing job with getting me in the truck I wanted and took the extra time to explain all the buttons and features and setting up the app. I will recommend Barton to anyone that asks for the best place to buy a new car or truck.

Excellent work by Mike in installing a trailer brake controller. He & Steve are two awesome & experienced mechanics. Take your truck to them and you know the work is going to be done correctly and professionally. I drive from VaBch to Suffolk just for those guys to work on my truck.Only down side of going to Barton is the pricing. Parts are extremely expensive coming from a Ford dealership and the labor rate was about $220 for an hours worth of work. Otherwise would have been 5-stars.

I want to thank Devin Banton for making me feel comfortable I felt like I was dealing with a friend and not a sales person. No pressure answered all my questions. So happy I made the decision to go to Barton Ford to get my new Escape. Thank you again for a great experience.

I had a great experience buying a used car at Barton Ford. Devin is fantastic to work with, knowledgeable, and made the process smooth and efficient. Ive purchased several cars in my lifetime and my experience at Barton was by far the easiest and least stressful. The entire team was great. Go see Devin about your next new or new to you car!

I found a Transit Connect online at Barton Ford in Suffolk, Virginia. We traveled from Ohio to Virginia on Friday to purchase the vehicle on Saturday. Working with Barton Ford was the best experience I have had as far as working with car dealerships. I was worried that because we were traveling from such a long distance that we would not have a good experience. I can tell you that the Barton Ford Team is one of the most friendly and professional group I have worked with. Mike in sales and Wes, the finance manager were great to work with. My credit union made the experience a stressful situation to the point I was almost embarrassed to say I was a member. Wes and Barton Ford were terrific in eliminating the stress. Thank you, Scott and Deb

Communication from start to finish was great. Text, email, phone calls made it feel like all questions and concerns were being answered in a timely manner. Randy was great to work with. He made you feel like you we good friends from the start. Totally satisfied.

If you want great sales service go to Barton Ford. My salesman, Cullen Cobb was great! He did everything I asked of him in the whole sales process. He was very professional from negotiations right to the end of the sale. I’ve bought a lot of vehicles over the years from dealerships and the people at Barton are very professional in every way. I can’t say enough about how much I do recommend this dealership.Chris B. III

I purchased a used Honda SUV from Barton Ford and am extremely satisfied with the vehicle and process. My salesman, Mike was very straightforward, pleasant and helpful. Also, his manager Doug was willing to negotiate the sales price. The finance manager, Karen got me a very low interest rate. How can I not be pleased with this type of service? I saw the vehicle online, test drove it a few days later then purchased it a week later. Im a more than happy camper!

I cant begin to say how happy I have been with the service at Barton Ford in Suffolk. Devin is an honest and extremely helpful salesman who will work hard to get you what you need. Ive bought 3 vehicles from him at Barton Ford and look forward to working with him again in the future.

Excellent service and great experience. Very friendly and professional staff.

We had our truck serviced here two times, my suv once, 2/3 experiences were horrible. We had our truck in for an oil change and tire rotation, we went to pick up the truck. No one did an oil change, only a tire rotation, so we had to wait at 4:00 pm for them to change the oil, after the truck had been there since 6:00 am.When I picked up my SUV there were two receptionists aggressively yelling at each other about another customer.

First time at the Ford dealership. I had a list of things to get looked at. I appreciated the shuttle service so you didnt have to wait there but if you do have to wait its as comfortable as possible. They have a lounge, quiet area with wifi, kids area (needs attention), and an area with a tv. Comfortable if you have to wait. I wish my car would have been looked at a little quicker. It was there for 4 his before it was even looked at but they were incredibly busy...lots of people in and out. Every employee I spoke with was very polite and professional. All in all a good experience for a car dealership.

Deceptive. Make sure you read every document. Make sure you take everything their financial and sales department says with a grain of salt because once the sale has been made you are no longer important. They do not keep their word nor honor commitments made prior to sale. A year after sale, Im stuck with a vehicle thats slowly falling apart and 0 help from barton ford. Whatever you buy, buy your own separate guarentee elsewhere. If you can, I suggest taking your business elsewhere. GET EVERYTHING THEY SAY IN WRITING AND READ IT TWICE.

Devin Banton sold me a wonderful car this past weekend. Devin went out of his way to help me. There was no pressure and he gave me a fair trade-in price. I highly recommend Devin for all of your vehicle purchases.

Went to Kaeley and got a great deal on a used 2015 Ford Escape Titanium (in red!). The whole process was easy, straightforward, and without any of the stereotypical dealer headaches. The finance manager was also very helpful, and not pushy in the least. They even have a 1950s diner-themed lounge (with a small movie room) to wait in, in the duller moments. I couldnt have asked for a better buying experience!

Highly recommend Barton Ford. Mike Nowitzky made the buying process quick and easy. He treated me fair and was honest and upfront with everything I asked, wasn’t pushy at all. Thanks again Mike!

Never will I ever go back their again, they posted a car they didnt have and said they did it when I got there!! Instead of posting the actual car which was one of the worst cars I ve ever seen before in my lifetime!!

The truck-buying experience at Barton Ford was positive from start to finish. and mimics the excellent service I have received from the Barton Ford service department since 2014.Definitely the place to purchase/maintain Ford trucks.

AAA DROPPED ME OFF AFTER A BREAKDOWN ON 58,,, WALKED INTO SERVICE CENTER AND THEY WERE MORE THAN HAPPY TO GET ME A SHUTTLE BACK TO MY HOME!!! POLITE PROFESSIONAL AND VERY CURTIOUS!!! BARTON FORD ALL THE WAY!!!! And A Big Shout Out to MICHAEL FOR THE RIDE HOME AND GREAT CONVERSATION!!!! YOU ROCK!!!!

It was my first time to Barton Ford. The staff was friendly and the waiting area (a diner lounge) was comfortable and had tables where I could work. They even had free wifi.I enjoyed my time and they had me back on the road in no time. I am a first time Ford owner, and I only wish they’d throw in a complimentary wash/vacuum before I left. My old Honda dealer did that every time I came in for maintenance and it was a nice touch.I’ll be back again in the future.

Service is sorry. Outrageous prices.Told me I needed brakes front and back. Priced else where only needed back breaks fixed. And 600.00 dollars cheaper. They also tried too push all other kinds of unnecessary fluid changes. Dam shame the only Ford dealer in Suffolk that crooked. I wouldnt buy any vehicle or service from them ever again.

We get all our service here. Tracy is always helpful,professional, and remembers more of my service history than I do...

DO NOT GO HERE TO BUY A CAR!!! I had to put 5 stars so it would be at the top.A friend and I drove an hour to see the blue 2017 ford focus RS on the lot. When we walked in we were told there were two other people that had seen the car that day and they looked as if they couldnt even afford a moped. We were told without starting the financing on the vehicle were we not able to take it for a test drive however we were able to start the vehicle on the lot. After sone research on this kind of vehicle we found there was a headgasket recall, that didnt show up in the carfax. We discovered later that the recall was repaired but not shared with carfax. When we talked about this recall with our salesmen he started going on and on about how if there was such a recall that it would show up in the carfax and to stop worrying about such things. looking at the car from 5 feet away it looked normal however the the passenger back light was messed up and cars Unibody appeared shifted to the passenger side with some spots where the paint looked a different shade of light blue we started to think the vehiclewas in an accident and wasnt reported as well. After our experience at this dealership I will never send someone there to even buy oil.

Brought my F150 in for diagnosis other dealerships could not fix. Robert (Master Mechanic) pinpointed exact cause and had immediate resolution within same day. I highly recommend the Service Department Team for outstand customer care and friendly personalities. The garage is top notch. I had my truck back on the road like new in two days!

1st experience...make an appt to bring the van for the recall repair. Upon picking it up, assume all is good and leave as nothing was said to me regarding anything different. Van still doing the same thing as I pick up some speed...look at repair sheet to see that they did NOT fix. They didn’t have the parts. Even tho I made appt almost a week prior.The attitude when I called to question this was pretty irritating. Especially since they were aware I was leaving in 2 days to head up to New England. She said it would be fine.Which it was but was a little worse upon return.Make next appt for a week + out.Get a confirmation all set to go....the next day get a call saying have to postpone because parts not in. Call back to yell about this just to find out that was a mistake. The parts were in.2nd appt. Go and wait for 3 hrs while repairs were made.Look at repair sheet and it looks like they did repair by god!Leave and ....STILL DOING THE SAME THING.Upon calling this time basically was told that they did the front part of drive shaft and I should have requested more.Sad part is...I did in writing when making the appt online and verbal of what it was doing. But that went ignored. Obviously it is the rear section of the drive shaft causing the issues.So I’ve waited for the service person who I was told would call me back, for 2 days....and still nothing.I know repair shops are busy but sure would make sense and good service for someone to drive the vehicle after to see if truly fixed.Done.And I was even thinking of getting another smaller Transit van from them. Nope.Between the attitude, the confusion within, and the plain lack....I do not recommend them even for a recall fix.

Great place! Excellent service! Wonderful staff!

Very pleasant to have work done

Incapable of diagnosing my F350 6.7 radiator failure twice now within 15k miles. Was told I needed a third radiator in 72k miles to diagnose the issue and that they do them all the time and thats a normal thing, but not a design flaw. Had radiator replaced with a mishimoto TIGd aluminum after factory failed @ 55k and also failed within 70k. Will never take any vehicle there again. Incompetent and immoral.

Since I bought my 2013 Ford Taurus, I’ve been completely satisfied we the service and my service advisor Kati, she have been very professional and knowledgeable my hat off to her.

Had an appointment and keep having our vehicle push back for other vehicles. What Da??

Came on for state inspection. Long story short I was not able to make an appointment as I usually take it elsewhere. However, my mechanic passed away recently and I didnt know. Not only was Barton able to get my car in to be inspected I was in and out in less than 90 minutes!Will see them again for anything they can help me with. Friendly and helpful service staff were amazing.

I don’t recommend working with their sales department. I called on Monday to find out if they had a tire I needed in stock. They did not but stated they could order it for me and get it here in a few days. I confirmed twice with him the tire I needed. He attempted to transfer me over to the service department to schedule installation and twice patched me to an invalid number. The front desk person routed me properly and I got scheduled for service today (Friday).I arrived and told them I was here for my appointment and informed them which tire needed to be replaced. About 20 minutes later, someone came back and asked me which tire needed to be replaced. Over an hour into my visit, the service department informed me that they didn’t have the right tire for me. On the bright side, at least they inflated my tires for me before returning my vehicle.

Dropped truck off at 11:20a for an oil change had an appt 4p still not done

I tried to drop off my truck at the service department and was met with a nasty attitude from Katy at the service desk. If you don’t like your job, then quit and find something you enjoy. Thanks to Katy and her nasty attitude, I’ll never be doing business with Barton ford of Suffolk again.

Overall good service.

Got my truck in for service, always had a wonderful experience coming here, people are very friendly. A big thumbs up to the bartons and their team. Happy Holidays.

Recently bought a 2015 Ford Fiesta from Mike, extremely professional and worked with me to find a car in my range. He literally drove all the way to Virginia Beach and back to get a car i was THINKING about getting, it was not even a guarantee. His commitment to customer care and satisfaction was amazing.If you are looking for a car and you are in the area, i highly recommend stopping by Barton Ford and seeing what they have to offer.

I wanted to shout out to Devin Branton for his professionalism in getting me into my 2020 Ford Ecosport! Devin was friendly, caring and knowledgeable in assisting me. He is an asset to Barton Ford and I can’t thank him enough.

Great service as usual,Shout out to Stephen Ek. A good and trustworthy mechanic who I trust with his diagnosis. I’ve been taking my Vehicle to Barton for years, no complaints.

Despite their computers being down for service. They were able to complete the purchase of my car without any hitch! Good deal on the car and excellent service provided!!

I had a great experience with this visit with Barton Ford Suffolk service department. I was able to call in and schedule an appointment for an oil and filter change that was very accommodating. I was satisfied they were able to perform a multi-point inspection on my vehicle. My only issue was I didnt receive a phone call letting me know that my vehicle was ready for pick up and it was parked in the puddle of water from when it had rained earlier during the day. Overall I was satisfied with the curious service I received checking in and cashing out with the cashier.

Have be watching the online inventory for Ford Escape. I saw one I thought Jan and I would like. It was in Virginia Beach. Called and talked to Randy Bailey, he had it brought over that evening. Went and looked and agreed on a price. Took care of the paper work the next day. Very pleasant experience. Also bought a F-250 truck from them in 2019. Very good people to deal with. Very happy.

My experience is always superior at Barton Ford. The service is phenominal aswell as the folks that work there!!!

I recently made my fifth vehicle purchase from Barton. One of my previous purchases, a Mustang, had close to 350,000 miles on it and experienced very few problems with it.My last two vehicles, were sold to me by Fred Riddle. Fred is another great team member, in addition to all of the other Barton team members that Ive dealt with in the 15 or so years that Ive been a customer!Fred got the deal done quickly and helped set up my phone on the sync system. He also went over all of the features on my new Taurus.Ken Henry worked through all of the financing details quickly and efficiently. The person, or persons that detailed my car, did a tremendous job!Tracy and the whole service dept have always done a great job for me!I hope, with all of the great people working there, that my new vehicle will be every bit as good as my Mustang has been.Barton and Ford are a great team! Thank you, Robert

When we walked in a gentleman asked how he could help us. My husband told him what we were looking for. He said we have one left, I will get someone to help you. Randy was very helpful. We were there Monday, just looking but ended up deciding . We went back Tuesday with our truck ready to trade. We did have a difference in trade in value but we were able to work it out. Very pleased with your service.

Had a wonderful experience in the Service department. Having done some research on my issue before going into the dealership, I explained to the service coordinator what was going on, she listened and explained to me exactly what the next steps would be. After agreeing on what services would be performed, they took my car back and in a very quick turnaround delivered my vehicle with all of my services done exactly as described with no upsale or hidden charges or services involved. Excellent customer care!

Our salesperson, R. Bailey, was very knowledgeable and helpful. No high pressure. We walked in and left with the perfect truck for our needs!

Went in f ou r recall. Very friendly staff made appointment easy

I had purchased a 2019 KIA Sportage LX AWD from salesman Randy Bailey for $13899. Pretty good experience over at Barton Ford and I will go into as much details as I can.I have found this SUV through cars.com when scoping out on getting an AWD SUV after a West Virginia trip changing up my vehicle needs. Ive been doing this search since Summer as an on and off type of hunt.Then around early January, I spotted this Sportage (as I narrated down to either getting a RAV4 or Sportage) through cars.com on this lot.When using Kelley blue book and trying to get the value of how much these things would go for (Assuming 2019 year, one owner, clean one owner carfax, 44,000 miles, LX trim, and AWD), you can expect to pay around 16k to 17.5k.Being $13899, I was skeptical at first, but Randy did allow me to take it to one of my certified KIA technicians. My technician showed a clean bill of health when they did their analysis (except for the rear tires needing to change out). and this shows that even a car that was sitting on the lot for several months could still be worthwhile to look at (but do make sure you know what youre getting with mechanical knowledge and technicians help if coming from a dealer dealing with a different brand)It look like Barton Ford wanted to get rid of the KIA (because its not a Ford) and ran several specials on it (even before my technician check up appointment) to cut $4000 off the price. Though quite at mileage on a 2019, I was happy to take up on that offer for a SUV that can fit my rugged needs.As for the buying process, it started at 9:30am to 12:30pm. Randy helped me out with a good strategy for a low APR loan and down payment along with getting me my own insurance without a hefty cost. The rest of the staff were also friendly. Also there is a nice Americana (50s) themed lounge.If to make one suggestion, I recommend adding car preppers (or salesman minions) to help with the speed of getting vehicles ready for customers well the salesmen can help with multiple customers and while the customers are distracted with the financial department to save a bit of time.Over I had a pleasant experience with Barton Ford, even if a Ford was not involved in this purchase. Definitely worthwhile to keep an eye out for rare gems.

When I walked into Barton Ford Suffolk, I was greeted by staff. Randy who was recommended by my mother-in-law, was very professional and helpful. It was a smooth process with no hassle. Thank you to such an awesome team! I love my Ford Escape.

I purchased my F-150 from Randy Bailey over six years ago. Since then, I have received all of my maintenance from the Barton service department. Tracey Everitt and her staff have always taken care of my truck. If something wasn’t just right, Ms Everitt made sure it was fixed. I plan to purchase my next truck from Barton Ford within the next 18 months.

We could not be happier with Barton Ford! Their dedication to customer service, communication, and excellence in service and sales cant be beat! We highly recommend them for all your vehicle maintenance, service, and repairs or if you are looking for a new or used vehicle. Tracey Everitts service team gets the job done with a smile. You know your vehicle is being handled with integrity and has the highest quality service technicians. Thanks Clyde for taking care of our Edge! Doug Mankins and the sales team are equally excellent! Thanks Barton Ford team! You shouldnt go anywhere else!

We have bought many cars over our lifetime; this most recent purchase of our new Ford F150 truck has been the most satisfying and enjoyable car buying experience. No hard pressure, no haggling, just a straight; forward, no nonsense sale. Would I recommend Barton Ford, most definitely. Everyone we dealt with at Barton Ford, i.e., Kirstin, the sales associate, Doug, the sales manager,

I have been a Barton customer for 18 years. They have excellent customer service. I have purchased two vehicles from Barton Ford and have been very pleased with my purchases. Their service department is top-notch and why I keep coming back to Barton Ford. They have excellent staff to meet my vehicle needs no matter if its an accessory, repair part, warranty repair or general maintenance they cater to the customer.

I recently purchased a new truck from Barton Ford and was very impressed with the friendly service and desire to please by everyone on the team. Fred Riddle was our salesperson and was straightforward, accommodating, and was very knowledgeable about the vehicle. Ken ran the financial paperwork and was thorough and honest throughout the process. They worked late to make sure we were taken care of and we drove away pleased about the deal. Highly recommend!

They charged us $300 and didn’t fix the problem. They sent us home with an open sunroof and said they couldn’t do anything about it for a month. My husband fixed it when he got home from work within 2 hours. I will never do business with these crooks again.

First impressions have a big impact. I stopped in late yesterday afternoon to look at a slightly used Nissan Titan, after having a very negative first impression experience with a salesman at Beach Ford earlier in the day, and walked out.All the staff at Barton Ford were extremely pleasant to work with, especially the Manager (sorry I can’t remember your name or if I got your job title correct!), and my salesman Devin Bantin. On a very cold evening he quickly got the truck ready, and had someone else appraise my trade-in while we were on the test drive. Devin worked out an acceptable deal with me in very short order, and the dealership planned to detail the truck and change the oil before I returned today to complete the deal.During the test drive, Devin was quick to acknowledge my feedback that the truck had a shimmy at speed, and he had the tires balanced (which solved the shimmy completely) before I picked up the truck today. The Settlement Manager, Ken Henry (two first names), got me an outstanding finance interest rate, and quickly fixed an error he discovered. Before I left, the dealership realized there was only one remote, and planned to order me a new one.I’m a “Boomer” and have bought a lot of cars in my lifetime, and this was one of the smoothest, stress free vehicle purchases I have had.Thanks guys!

I have removed my negative comment due to management at Barton Ford stepped up and made it right. I will once again support their business and encourage others to do the same. I had an issue, but they made it right and not many dealerships would do that.....fairness and honesty go a long way....Barton Ford rocks and I will continue to patronize their business....Thanx Doug, Randy and Tracey for restoring my faith....

Outstanding dealership. I have bought multiple vehicles from them and both sales and service are exceptional. Randy Bailey is an excellent salesman who has always looked out for me as a customer, finding the best possible deals on vehicles and financing. Tracy in service department is a gem.

I consider my experience at BARTON Ford as 5 STAR, Top of Line people working there. No pressure selling, expedited all of my paperwork as fast as possible, even though it was on a holiday. Everyone I dealt with from my salesman- Randy Bailey, the finance guys- Ken and Dave, to the lady that took my deposit, were all exceptionally nice and helped me with everything I needed to close my deal on nice truck. Thanks to all of you

Barton Fords Service Team is proactive, and always went the extra mile when I took my Escape in (for whatever reason). The head of the group, Tracey, was very knowledgeable and helpful and always made the experience as pleasant as possible. She shared information that was helpful in decision making - always a plus. Her work ethics are of the highest, and set a good example for those to come. The mechanics never let me down. I bought several Fords from them and would again, of course.

Barton Ford and Service Adviser Kati are always Professional, Informative, and Quick to address issues. Easy drop off service and multiple waiting rooms if you wait. Ill continue to get all service done at Barton Ford Thanks for making a Great Service Experience!!

I have purchased 3 vehicles from barton ford. 2 of them were with Randy Bailey. I have never met a more honest and upfront person as Randy is. From start t poll finish top notch customer service. The rest of the team there is outstanding also. This is my one and only place to buy.

I looked for a truck for months! After looking from Atlanta to Pittsburgh, I finally found one that matched exactly what I was looking for. Randy Bailey helped me from beginning to end, even though the truck was at Beach Ford. He made sure I was happy every step of the way!

My wife and I just bought a pre-owned Fusion from Barton. Our salesman, Rob Jones was outstanding! He went above and beyond to welcome us and help us get a great deal on a car that suited us, even though we arrived there not even knowing specifically what we were looking for. And Ken Henry took us through all the required paperwork quickly and with no hassle. I’m a very satisfied customer.

Great people make great dealerships and Barton Ford in Suffolk is one. I purchased a car and truck last year and both were a great experience. The sales dept, service dept and parts dept all are wonderful people to work with. Highly recommend this dealership.

The cooperation and the transparency made purchasing our new vehicle pleasant. Thanks

Ford is AWESOME! My Ford SUV is about 10 years old with approximately 200,000 miles and it’s still in great shape. And I owe that in part to Barton Ford (shout out to technician “Clyde” for being so phenomenal). Their recommendations are right on and they offer coupons to lessen the price blow. The prices are quite high but the quality of service is excellent. I’ve even been advised when I can wait on service if it’s not an immediate need. Overall, Barton Ford has been amazing and I am definitely planning to purchase another vehicle (an Expedition) very soon.

Came in to drop off car for appointment the next day when service manager asked if I could wait 20 minutes. I did and she had the car done, saving me a shuttle home and ride in the next day. Have had many cars and many brands over the the years. With but one exception, this dealership and specifically this service manager and department are the best Ive ever seen. Wish I could rate at more than 5 stars.

Barton Ford worked with me to satisfy my needs with the purchase of my 2016 Ford Edge. I bought a new 2018 F150 truck last September and was please with the service so I went back to purchase another vehicle. Salesman Ken Fleming did everything I asked to make both deals work. I have already recommended Barton Ford to my friends and family members and I recommend them to anyone who wants to be treated fair and as a person and not a number.

I used to shy away from having repair work done at a dealership. Barton Ford has changed my mind. Everyone there is polite, helpful, honest and trustworthy.

Amazing dealership! This was the best dealership by far I have ever been to. Devin Banton took care of everything in a timely fashion and with a smile. Thank you for the experience and giving me a great deal.

Thank you for the great service. Katie, Robert Burns and the technician team at Barton Ford are top notch. My 2004 F-350 runs great. I can always depend on Barton Ford s efficient, courteous and professional service. Keep up the great work !

Barton Ford offered Incredible service. A very accommodating and professional organization. But, Barton Ford, as a company, is only as good as its people. Tracy, the Service Manager, was extremely caring and competent when we were traveling and had pickup problems. She helped us get our F-250 diesel repaired and back on the road in under 6 hours! And, Kyle, the diesel technician, is incredibly knowledgeable! He took the time to explain every detail of the repair and give us information which will probably help us avoid a similar mechanical problem. Kyle is such an outstanding diesel mechanic!THANK YOU for the help, Barton Ford!!

Thank you so much Barton Ford and my Salesman Devin Banton for getting me out of my old 250 and into my 2019 F250. I love it! Highly recommend this dealership. Overall great experience.

RANDY BAILEY, IS THE MOST WONDERFUL, most helpful, most efficient sales Rep at BARTON FORD . I walked in walked out within no time he had an answer to every question he was Johnny on the spot and was just absolutely wonderful. He went over all the bells and whistle on my new 2016 Ford Explorer. He’s an asset to the Barton ford family and y’all are so lucky to have him on your team ❤️ Thanks again randy

Taylor Edwards did a great job and did everything that I requested and what was needed. She is always a pleasure to work with and speak to. She represents your business very well. Keep up the good work Taylor!

Go see Fred Riddle if buying a vehicle! Fred helped me throughout my new truck buying adventure with a kind and courteous and certainly no pressure attitude. Im thankful for his continuous availability both night and day in my choosing. He had or found out the answers to all my questions for the Super Duty style & color I was interested in. He even drove 3 hours to go pick one up at another dealer due to my color choice. As well... Steven Hamilton and Dave Davis were extremely helpful in the process. WHAT A TEAM!I have been going to Barton Ford Suffolk for nearly 10 years now. They have been nothing short of spectacular. Tracy Everitt... their service manager has endless energy, always has beneficial insight and truly is a leader. Thanks to all of you in your constant support.

Randy Bailey did an outstanding job finding the used vehicle we wanted at a price that fit our budget. Quick, easy and painless...just they way it should be. We will he using him for future transactions.

Tracy and her service team are awesome! I typically have them do my general maintenance on my Explorer. Always courteous and reliable. Recently, I had an issue with my a/c and I was heading out of town. The service writer Katie was quick to work me in. They got my a/c repaired the same day! Much thanks to service team!

Barton Ford Sales specialist Randy Bailey is awesome to work with. He spend almost all day with us, looking at trucks and answering all of our questions. He made us both feel like he truly cared about us and wanted to make sure the decision we made we could afford. He did not just sell us a truck to be selling it. He had our best interest at heart. He went over and beyond to help us find the truck we were looking for and one we could afford. In addition, the finance department Mr. Ken Henry knows how to work numbers. We were already approved for a low rate and Mr. Henry did his magic and got us a lower rate. Both of these gentlemen are awesome to work with.

We want to say thank you to Kirstin, for being so helpful with the purchase of our new car. Everyone we came in contact with were very friendly and helpful. We will definitely be bringing more business to Barton Ford.

Randy at Barton Ford set me up with a brand new mustang at a great price. He was very easy to work with and everyone there is just as nice and helpful! Thank you again for my wonderful mustang!

Randy, salesman, helped me find a car that I enjoy driving. It was in my price range. Randy is calm, well informed about a variety of automobiles, no pressure kind of guy, and returns calls. Thank you, Randy, for a pleasant experience.

Great customer service. I knew what type of vehicle i was looking for when i went to Barton. Randy Bailey went over and beyond to make sure i got the vehicle i was looking for. And also Mr Henry was wonderful to work with all the paperwork behind buying a new vehicle.. thanks again Randy and Mr Henry for getting me back on the road again.. great job.. keep up the great work..