So we all know just how advanced new cars are becoming. If you are like me you take your new car home and go through all the opitons and controls just to try to get a good idea of your cars operations and controls. So when I got an email to make an appointment for Subarus Love Encore program, for a representative to thoroughly go over the functions of my car I rolled my eyes. Ive had 3 Outbacks since 2015 and I really believed I knew all there was to know about this model. I made an appointment with Ms. Willis and met with her the next day. What an education. She showed me so many more features that I was not aware of, features that really make a difference in the overall ownership experience. I now have even more love for my Outback and feel so good about my purchase. Ms. Willis was professional, knowledgeable and entertaining. My time with her was well spent and I highly recommend anyone with a new Subaru to take advantage of the Love Encore program. Ive been buying cars for over 40 years and this was one of the most informative, worthwhile interactions Ive ever had pertaining to my new car purchase. Ms. Willis was awesome and really sheds a good light on First Team Subaru Suffolk.

10 out of 10 experience with First Team Suffolk! I drove all the way from DC to purchase my new Subaru from this particular dealer and wasnt disappointed. They had the exact car I wanted waiting for me as soon as I arrived, gave me more than I was expecting for my trade-in, AND beat Navy Federals financing rate. Chase was super helpful with giving me an in-depth tutorial on all the different features unique to Subaru, was patient with all of my questions, and had me driving out of the dealership in just over 4 hours. It was truly a wonderful and seamless process that Im still overjoyed with nearly a week later. I cant wait to be back in a few years for another upgrade!

Rheana C. was by far an excellent representation of First Team Subaru Suffolk. She was patient and professional through the entire process of us searching for a vehicle that fit our needs. She addressed our questions and concerns immediately - and didnt mind doing so. We are so thankful! We visited several other dealerships; however, Rheana was truly the tipping scale that lead to our decision to purchase from First Team Subaru Suffolk.

Kudos to Dominique Harris, Aaron Baldwin, Sade Robinson, and Corey Street for an amazing job in helping my son purchase another car from First Team. Dominique and his team always put our interest and needs first no matter what our circumstance may be at the time of purchase. Aaron thank you for listening to our concerns and getting with the finance personnel Sade....you did that!!!!! Thanks for all that you all do for myself and my son!!!!!!!!

Horrible experience. Called and spoke with Courtney to make sure the Mini Cooper that we were interested in was still available. We told her we didn’t want to dive in the rain for one hour if it was not available. After putting us on hold to speak with her manager, Courtney returned to assure us that the vehicle was in fact available. Courtney told us to come in in and “Hugh”, our assigned salesman would be waiting. Upon arrival, not only did Hugh have no clue we were coming, he commented that he is “supposed to be notified” before customers come in to see him. Apparently Courtney didn’t relay the message. To make matters worse, the Mini Cooper that we had just drove an hour, in the rain to come test drive was being serviced and repaired next door. Oh and by the way, the service department t was closed!! Complete waste of time and unprofessionalism, is all we experienced from First Team Subaru. Thanks Courtney and Hugh. I would give this place no stars but had to select one to post.

My husband has worked on cars all his life. Unfortunately, he is also active duty and isnt always around when things go wrong. I brought my outback in due to a squeaking coming from what we thought would be the pulleys. After waiting for three hours, they told me that the belt needed to be replaced due to being after market (my husband replaced this one himself and there is absolutely nothing wrong with it) and the pulleys would need to be replaced, as well. They could not give a reason why all the pulleys would need to be replaced to solve the squeaking. They did tell me the total for all the work plus a 60k maintenance (even though my car is only at 52k) would be around $1200.I declined the work and said I would get a second opinion. They charged me $135 for the diagnostic and an extra $20 for shop materials like rags and stuff.Save yourself some time and money and go somewhere else; especially if you are a military spouse. They will take you for a ride.

I would first like to shout out Rheana C. from this dealership for taking care of my every need when I arrived. Rheana, as well as her Subaru manager took such amazing care of me it is unheard of these days. I was painstakingly annoying with what I wanted in the vehicles I was purchasing. Yes, thats right, I bought two vehicles at the same time from her. I had her running to and from like a chicken with her head cut off but she more than managed.She did such an amazing job, a week or two later I came back and purchased yet another vehicle from her. Thats right, three in a matter of two weeks. She wasnt trying to swindle me, nor was she just playing a role of a salesperson. She was just purely awesome in every way. Her aura just invited you to be comfortable with her. And even her leadership was the same way. The Subaru Manager made me feel like family.I would highly recommend this dealer and the kia dealer beside it to anyone looking to get an amazing deal and not feel like you got swindled at all. They dont just say they care, they show it with how they conduct business. Even afterwards, checking to see how I am enjoying the vehicles that were purchased. Seeing if I have any questions at all. This dealer has earned a customer for life!

I just bought a new Subaru Impreza from this Subaru Dealership. I would 100% recommend my family and friends to come here and work with Maddy West. Although I did not know what type of Subaru I wanted, she helped me navigate the different types and features they offered. Maddy is extremely knowledgable, patient, and personable. She even had a Subaru shipped from a different dealership to the Suffolk location so I could test drive it. She made the purchasing process easy. I love my new Subaru and know I have a safe reliable car for many years to come. Thanks Maddy!

We recently bought a Subaru Ascent to better fit the needs of our growing family. Maddie West was our sales representative. She was knowledgeable and a complete joy to work with. We had our 11 month old son with us through the buying process. She was very accommodating when we wanted to test out our car seat and stroller. The whole team was a pleasure to work with and I would definitely recommend working with First Team Subaru for your vehicle needs especially Maddie!

Service takes forever, loaner vehicles “aren’t in our policy” and they add on hidden fees. Went in for recall work on my crosstrek, came out with 1,800 worth of maintenance/repairs to complete. On top of the 226 that they charged to do spark plugs at the time of recall work.I bring the vehicle in to get wheel bearings and brake pads changed and tell them not to do anything with the rotors. Service was estimated 4.5 hours. 6+hours later I get my car back with extra fees and rotors being resealed.They don’t value your time. They don’t value your business. They don’t listen to the customer. Apparently they’re fine not getting return business.

I brought my Forester in for an oil and belt change, and asked for a ride home. The service writer instead, brought me a car to drive. She could have asked me to wait while the courtesy driver got back, but instead, she showed initiative and great customer service. Love this place!

I recently bought a WRX from first team Subaru in Suffolk and from start to finish it was an extremely smooth process. Chase was super friendly and knowledgeable. I left feeling confident and happy about my purchase. I felt comfortable the whole time. Special thanks to Chase and the rest of the team. Manager even introduced himself and congratulated me at the end. I’ve been to many dealerships in my life and this was the best experience I’ve ever had by far.

My husband and I have a wonderful experience purchasing our new Forester from Jarvis at First Team Subaru in Suffolk. They made buying a car easy and stress free. There were no high pressure sales tactics used. The dealership was clean, well run and everyone we encountered was friendly, courteous and knowledgeable. They went above and beyond our expectations. Best car buying experience ever!

Just bought our second Subaru from first team and it is always a great experience! Chase is awesome and was so helpful! I confess I went in dead set that I wanted a specific car in a specific color- they made it happen and traded out of state to get it within 3 days. The service is great- no dirty waiting rooms here! Seriously I bought from Hall before and really had an awful experience with them actually honoring their warranties, this has not been a problem with First Team- we have been so pleased with them.

I had a great experience at First Team. The buying process was easy and smooth. Chase, my salesman, found the Outback I wanted with all the features I wanted and didnt want. Cherilyn three weeks later showed me all the features related to my vehicle. I have had good service on my previousSubaru. It is a great pleasure to have First Team Subaru near me.

We cancelled our order for a 2021 Forester at Casey Subaru (due to very poor service) and drove a couple miles farther to try again at First Team Subaru and it was well worth the drive over the MMR.Jarvis Gilliam, our sales rep, was wonderful: kind, knowledgeable, and all around great guy; as were everyone we encountered during our visit there. They keep the place spotless - even the restrooms - and have a large, comfortable, waiting room with amenities.We drove off with our new Forester that day and look forward to a long relationship with First Team.

Smooth experience buying 1st new car Ive ever had. Russ answered all questions quickly and kindly and was able to secure a Crosstrek with exactly what I wanted down to the color and features of the vehicle after I had given up in my head on getting everything I wanted.

Just picked up our new Subaru Outback Limited. Turned in our last one at the end of it’s lease period. Great experience at First Team Suffolk. Started on line with Chase and Hugh. They worked up various lease options on several vehicles. I set our max monthly we were willing to go and Hugh got the numbers down to make it happen. Let them know which one we wanted and when we would pick it up. Got there at the appointed time and it was sitting ready to roll in the delivery area with our name and sold on it. First Team Suffolk is just a really relaxed atmosphere, with no high pressure and a real willingness to serve the customer. Hugh was able to get us a bit more on our turn in due to it’s low miles and excellent shape. Chris and Hugh were a pleasure to work with and replicated our first lease experience at First Team Suffolk. I had left our Pre-Pass on the windshield and hadn’t realized it for a couple of days.Called them and they had it waiting for me. Highly recommend for a great place, with great people, to buy a great vehicle.

Chase McCarter made our car buying experience very easy . I would recommend him and First Team Subaru in Suffolk.

It was a great experience working with First Team Subaru Suffolk from the initial email I sent Saturday night to purchasing a new Forester on Tuesday. Our sales rep, Chase, is very knowledgeable about the vehicles and was able to answer all our questions. I am so happy with my new Forester! I would definitely recommend shopping at this dealership.

I recently made my second car purchase from First Team Subaru in Suffolk. Their team was excellent the first time, about 5 years ago. This time, even though none of the faces looked familiar, I received the same superb service. Im glad they are maintaining a culture of excellence! This time, I took advantage of what I presume is a new program, the Subaru Love program (I think?).. They have you drive your car for a few weeks then come back where they do a more in depth feature overview and answer any questions. Cherilyn was able to address all my questions and even showed me a few new features that I didnt even know to ask about!

Jarvis was fantastic! He is very familiar with all of the vehicle models and features and was very patient... answering the myriad of questions we had. He was instrumental in enabling us to figure out what we really wanted... and two months later could not be happier with our purchase. This was the best buying experience we have ever had! Thanks Jarvis! Thanks First Team Subaru in Suffolk!

My wife and I had a most pleasurable tour of our new car’s amenities; given by Cherilyn Willis. She was patient and pleasantly engaging as she walked us through the Outback Touring amenities. Very informative and a must for any Subaru customer. Thank you Cherilyn. We very much appreciated your knowledge and demeanor.

First I want to express how wonderful my sales person Maddie is. I wasnt sure what vehicle I wanted. She took the time and showed me an outback then a forester then the Ascent. I drove all three and couldnt decide between the forester or the Ascent. She was not pushy in any way. She knew the the cars inside and out. I ended up with the Ascent which I absolutely love love love. Thanks Maddie and First Team Subaru.

I had a great experience at First Team Subaru. Jarvis was very helpful and welcoming. He did not pressure me and all in all was just was a good person. I would definitely recommend this dealership. They make the process easy and effortless!

Five stars all around. Heads and shoulders better than any other dealership I’ve visited in my 71 years.

We purchased a Subaru Forester and the sales person Maddy West was a great salesperson. She was knowledgeable of the vehicle, wanted to make sure we were satisfied. She was also very friendly. She is a great salesperson. Everyone at the dealership was very friendly and was willing to help in any way they could.Thanks Maddy for all you did to make our purchase run smooth. If you are looking for a great salesperson go to First Team Subaru in Northern Suffolk on Bridge Rd. and ask for Maddy West she is the best you wont regret it.

I used to absolutely rave about Subaru Suffolk. I still love my Subaru, but I am never coming back here. I bought my vehicle about two years ago and have not had issues generally when bringing my vehicle here for a free oil change. To get this oil change, I do have to have my tires rotated each time. Today, I was told in addition to that I also have to pay every 30k miles for a special tune up that costs just under $500. To top that off I was scheduled for an 8:30 a.m. service and was not told anything about an extended wait period when I dropped my vehicle off. I returned around 11 (2.5 hours later) and they had not even started on my vehicle. I was shocked. I asked how much longer it would take and I was told 2 more hours, because I did not sit as a waiter. I was also told this was always the policy and rudely was told I thought youd been here before. Well I have on multiple occasions, but again this was never the case. I have never experienced an oil change that would take over four hours. I will say all the staff seem to be replaced from who I had dealt with in the past, and this seems to be the issue. I believe that because I am not paying extra because my vehicle came with the free oil change, the dealership simply drove my car to the back of the lot where I found it and decided not to provide customer service until others were taken care of. Its not worth the $40 on multiple grounds, but thanks anyway. Maybe you can bring your old crew back in because they were stellar.

I had a fantastic experience here! I set up an appointment to go see a car on their website and had no issue or wait time to take a test drive and talk about the car. Maddy West was a class act, answered all of my questions, answered a few I didnt know I had, and helped me get the car at an extremely reasonable price. I would highly recommend going to see her if you are in the market for a new or used car. There is also the added bonus of free oil changes and state inspections.

I have a great experience EVERY TIME I visit First Team Subaru for service. From setting up the appointment on-line to the extraordinary service at the Service counter, I can always count on things going well. This past Saturday, 2/6/2021, was no exception. Paul, the Service MGR, helped me figure out how to use the fan on my heater before I even turned over my keys for routine maintenance. (I’ve had my car over a year and could not figure it out.). He was professional and personable, not just with me, but with everyone he assisted. He is a gem! What a tremendous asset to your Company. Honestly, the service he provided was no different than any service I have ever received at a First Team location. Everyone has a caring and personable attitude! I love to get my car serviced!! Great job to Paul and everyone else!!

Outstanding follow up sales service with Cherilyn Willis. Showed me all the mechanical, comfort and technology features on my 2021 Outback Oneyx. Superior!

Today I returned to my Subaru dealership after 1 month of ownership to meet with Cherilyn to go over the details of my car. She was very knowledgeable and showed me quite a few things my car could do that I didn’t know about. Best of all she was very personable. She took a lot of time to show me everything and didn’t seem to be in a hurry. It was a great experience. First Team has a winner

Jarvis was amazing, we felt comfortable and we’re not worried about being taking advantage of, as far as the price or trying to upsale us. Very positive experience, probably the only place we will ever by cars from. Everyone there was friendly, honest, helpful, and welcoming.

We knew that the Outback was going to be our next car and after test driving one at another dealership, we went to First Team because they had a larger selection of models and colors. We were met by Jarvis Williams and in the heat of summer and a pandemic, he graciously talked to us during our test drives about the different models, what they do, the other cars that are like it (the Forester) and was absolutely the kindest and most patient salesman. Even while my husband and I discussed last minute details, he was so patient and I felt that even if we would not have signed that day, he would not have treated us any differently. We got the sense that for Jarvis it was more about making sure that we were fully happy with our decision and that was paramount to any sale he was going to make. The whole team at First Team from the parts department to Cherilyn Willis and Sonny who helped us with our trade-in and the signing of all of the documents, was incredibly kind, professional, patient and understanding.

We absolutely loved our experience with First Team Subaru Suffolk! Our salesman Chase McCarter did a fabulous job filling us in on everything we needed to know about our new Outback. Thank you Sherron for sending us there to find our new car!

I bought my first Subaru for my birthday last August. With 0% financing and a mission like Subaru’s, what did I have to lose?! But what I gained was so much more. My sales agent, Maddy West, made sure I was supported every step of the way—giving me a great deal, helping me reset my mirrors, and reminding me when to come in for my free oil change. We plan on living overseas in the future and I will quickly hop a flight just to buy from this business, and specifically Maddy, again!

I was hesitant at first to buy a new car. But my rep Cherilyn was beyond reassuring and honest. She was able to explain the vehicles in a way I could understand and showed me the features that applied to my life. (Not just all the latest and greatest). She was personable and go me into my brand new 2020 Subaru Forester, which got me through a cross country (VA-CA) road trip! She was even available through phone calls when I forgot little features! The dealership was clean, the associates were not pushy, and I got to witness Cherilyns relationship with other customers. It was incredible to see her diversity and flexibility in working with customers with varying life situations. I even met another fellow military customer of hers ALL THE WAY IN CALIFORNIA! And we both just praised the excellent service and follow up care. Truly a great place to buy a car and feel good about your purchase.

I am giving a review to Miss Cherilyn Willis Who is the delivery specialist for first team Subaru in Suffolk. First of all I came to their office not because I had an appointment but I only had a question about my car speakers. I only had the intention to talk to someone and Miss Willis came out to attend to me . She took the time to answer my question and at the same time she helped me in knowing more about our new Subaru ascent car functions. She was very thorough, she knew what she was saying, she was such a joy to be around with and best of all made sure that before she ended her time with me that I understood everything. It was a fun time with yet very informative considering the knowledge she knows about our recent purchase of 2021 Subaru Ascent .

Recently purchased a 2021 Subaru Ascent Limited. I have a Toyota Camry that I purchased from First Team in 2008; so I can vouch for the First Team quality of service. Our sales associate, Chase McCarter, guided us through the process with professionalism and patience. He and the sales manager, Hugh, secured a rare color combination 7 seat model from another dealership and had it delivered for a fair price (employee pricing), zero percent financing, and an excellent trade in allowance for my 14 year old Mazda. This is my third Subaru; first one a 1976 Leone; so I know the brand name; you will not find a better combination of quality and price anywhere.

Hi I just recently purchased a 2021 Subaru Forester from First Team Subaru! I lOVE my NEW car!!! Id recommend the one and onlyChase McCarter (my sales rep) in Guest Relations to ANYONE! He honestly knows what seems to be EVERYTHING under the sun about a variety of vehicle manufactures, models, features etc. He took the time to humor me, answer my questions, listen, and hear me out on my current situation with my transportation needs max budget and so forth. He also provided me and my family space and the time we needed to mull over car comparisons prior to making a finalized decision. I appreciate you Chase in all that you do! THANK YOU AGAIN! :)

I had such an amazing car buying experience. Everyone was so friendly and warming, I swear most dealerships can feel very forceful and a lot of pressure. Maddie helped me with everything and was so honest and polite. She gave me space when I needed it and I never felt pressure to buy the car. She also helped me clean out my old car, bless her soul, and just really made sure I was all set with getting familiar with the new system before driving off. I also love my new Ascent and still get excited when I go to drive. THANK YOU MADDIE AND FIRST TEAM SUBARU!

I had a wonderful experience with First Team Subaru. They were professional and very helpful. If you need help with a purchase check out Ashley P. She was wonderful to work with!! And I am loving my Subaru Forester!

We had a great experience in buying our new Outback. We traded in our old one after 10 years and 240,000 miles . Great cars. Chase McCarter was our salesman. He did a great job. He was responsive, but not too pushy. Everyone we talked with at First Team was friendly and positive. We highlyrecommend the Subaru Outback and First Team. Bill Johnson

First time owning a Subaru. The team at First Team was low pressure and nothing but thorough, patient and provided excellent customer service. Russ and Cherilyn have even followed up after a month of purchasing the car to see if there were any concerns or questions about the vehicle. Look forward to many years of “touring”!!

Just bought a new vehicle from First Team Subaru. I dealt with the internet sales team and the sales team at the store; both were great to work with. Jarvis, at the store, saw the deal through with me and went above and beyond with service to make sure I walked away happy. Jarvis took the time to go over my new vehicle with me and had a good understanding of how it operated. While there I also interacted with the Manager, who was very pleasant, and the lady who did my paperwork with me, who was very professional and answered my every question. I can say this is my best car buying experience to-date and would recommend them and use them again in the future. Thank you First Team!

Chase is super knowledgeable and helped us feel comfortable purchasing our new Subaru. Highly recommend First Team and Chase!!

Just finished purchasing a 2021 Crosstrek with the assistance of Chase W. and Dominique. Both worked hard to not only match competitors offers, but to exceed them and deliver a very customer-centric experience. Being this was my first time buying a car, I was worried that it would be a long drawn out event but was surprisingly in and out in just a couple of hours! Just all around excellent, courteous, and very patient staff with First Team itself turning me into a new fan of Subaru!

Courteous, helpful, and professional. They found a way to get repair done sooner than expected and provided a courtesy loaner vehicle until repairs were made. I am more than happy to use them as the source for vehicle servicing in the area.

Extremely satisfied with my new vehicle purchase at first team Subaru of Suffolk. The salesman,Jarvis was extremely helpful and professional.This is my second purchase from first team and I highly recommend them to all my friends and family.

Amazing service. I bought my first car here and came back for my second! Highly recommend it! And Jarvis was extremely nice and helpful!

Ashley was amazing to work with. She not only showed me two vehicles that had everything I wanted but also found me the PERFECT fit that had more than I ever dreamed of. I’m definitely going to own a Subaru for the rest of my life!

What a wonderful experience I had in the purchase of my 2020 Subaru Forrester! The staff at First Team Subaru in Suffolk were awesome. From working with Dominique Harris who is the General Sales Manager to Russell Terrell my salesman and Sade Robinson my Finance Manager were all very friendly, helpful and knowledgeable. Russell made sure I knew all the features of my new vehicle and also reached out to me a week after I had purchased my new Subaru to see how I was doing with my new Subaru and to see if I had any questions. So I would love to give a huge thank you to Dominique, Russell and Sade for giving me such a wonderful experience in the purchase of my new 2020 Subaru.

We worked with Chase Woods. By far the best experience you could ask for! We were all over the place with what we wanted, Chase was right there with us as we looked at ALL the options. I recommend stopping in and asking for Chase Woods, you won’t be disappointed!

If you want to go to a dealership and not get stalked or feel like a salesperson is pushing you to decide on one car or another, then this is the dealership for you. The salesperson that helped us was Maddie West, she is very knowledgeable and made sure we had all the information that we needed to make the right decision. I highly recommend this dealership and will definitely be a return customer.

Blown away! What a car dealer experience should be. Up front, no delaying with back and forth, straight froward and totally customer focused. Chase,, sales person was knowledgable, professional and extremely helpful with my my questions and car buying experience. If you are looking for no pressure, customer focused car dealer I highly recommend Chase at First Team Subaru Suffolk.

First Team Subaru sold me a great Pre-Owned Honda Accord at a very fair price. Maddy was very helpful in helping me find the right car, and checked in on me periodically after the purchase. I will definitely return for future purchases.

Service department is lacking with customer service. Tried calling to schedule an appointment, no answer, would leave a voicemail, no call back. Would call back later and again no answer. When going their and talking them at the service department it was as if Im annoying them by being there. This has happened several times to not just myself but also friends who service their cars there.

The service was great. I talked to Jarvis and he was awesome. 10/10

Came in to purchase my first car, a Subaru Outback premium. My experience here was particularly outstanding. I was helped by Mr. Brooks Bynum, who also assisted my parents when they purchased their car through First Team Subaru. He was extremely helpful, kind, personable, knowledgable and transparent. He made what was expected to be a stressful, unpleasant experience a very easy one. He even managed to provide excellent customer service to me while assisting two other clients at the same exact time. The entire staff was friendly, inviting and highly knowledgable. Can not recommend this place enough. If you are planning to purchase a vehicle from here, I highly recommend asking for Brooks Bynum specifically.

Dorothy is so.great. super personal and just a happy soul. I adore her greatly. Service was amazing.

I went in the dealership not knowing if I was going to get the car or not, but Maddy was amazing and very patient. She made it very easy to make my decision on the car and was very knowledgeable. I would definitely recommend her!

I had a Great experience today at First Team Subaru Suffolk. I came in for an oil change and tire rotation. It was estimated 1.5 hours to complete when I made the appointment over the phone and despite all the spaced out chairs being filled, my Outback came out in time! I then went to the Parts Department and had the battery in my key FOB replace in just minutes and no hassle for me! I then went indo the sales area and very friendly customer relations member helped me find where some used cars that were on the First Team website were located and them handed me off to a friendly and knowlegable salesman that showed me one of the cars that was on that lot.I left the dealership in a convenient time frame and a smile on my face.

We are 2 time Subaru owners and have not had the pleasure of working with First Team Subaru in Suffolk until recently. My husband and I were in the market for a new car and really like our Subaru Outback so we decided to go over to First Team to check out the new Subaru models. We worked with Chase McCarter, for the past couple of months. He was professional, knowledgeable, courteous and always got back to me in a timely manner when I had questions. He was also very patient as it took awhile for us to make a decision to buy a new vehicle. But in the end, we made a decision and are pleased with our purchase and with our experience at First Team Subaru! I would recommend this dealership and in particular Chase McCarter, if you are in the market for a new vehicle.

Maddy West was excellent when we were shopping for a new vehicle. She wasnt pushy and directed us to the exact vehicle we were looking for. We ended up purchasing a 2017 Forester.Thanks Maddy for all your help!

We had such a great experience at First Team Subaru Suffolk when my husband bought his Outback last year, we went back when it was my turn to shop! Russ Parham did a great job explaining the differences and features with no pressure. Sade Robinson was friendly, fast and efficient going through all the financing paperwork for my 2021 Forester. Highly recommend!!

We did a little research before heading to the dealership. When arriving, we were met by Jarvis. He was very pleasant and made sure we were comfortable during the purchasing process. A week later he was checking on us and answering questions. The car we purchased was a certified vehicle and our first Subaru. We are only two weeks into ownership, but so far so good.

I had a great experience at this location. The salesperson, Russ, was very knowledgeable and helped me find the best car for me. I would recommend Subaru Suffolk to me friends and family looking for a vehicle.

A pleasure to do business with. Was given the price I was quoted online, straight up, no pressure. Our salesman Russ was friendly and knowledgeable. He answered all our questions, was patient while we considered financing options, and personally made sure the vehicle was ready to turn over. Sonny in the finance office was also easy to deal with. He explained everything simply, gave us time to read over the documents, and didn’t pressure us into anything. I would recommend First Team to anyone looking for a new vehicle.

Cherilyn was great explaining all the features of my new Forester. Very detailed and very nice. Also the First Team Subaru staff is very friendly and professional. Thank you all for your help.

We purchased a new subaru a few days ago with the help of Rheana. She was amazing and answered all of our questions. She didnt rush or pressure us to buy a vehicle and helped us in finding several that fitted our needs. I highly recommend her to everyone

My husband and I recently purchased a Subaru from First Team, and frankly, if we didnt know what it was we wanted, First Team would not have received our business. First, the salesman was lackluster to say the least; he didnt have any energy and oftentimes mumbled, making it difficult to understand much of what he said. Second, we were asking about various accessories for the car and were told that they could sell them to us for sky high prices (typical, I know). However, we discovered several days later that there was a 20% Off coupon for accessories which wasnt shared with us. Needless to say, we purchased the car we wanted because we already knew what we wanted, but the customer service and overall sales here were pretty below average.

Had a great experience buying from First Team in Suffolk. Bought a used Outback and Brooks B. was a huge help. He was knowledgeable, friendly, and did not pressure me at all. It took me a few days to make the decision, but Brooks was always there to answer my phone calls and texts. Highly recommend going to First Team in Suffolk and asking for Brooks.

Rheana was wonderful. Helped with everything for my car!! Y’all definitely gotta check her out!! #firsttimebuyer

I have a great time in First Team Subaru Suffolk, everyone was friendly and very knowledgeable about my car.I love how they care about the customers, i was able to talk about my car and theirs too.Since it was kind of like my first subaru car, they gave me a warm welcome. They show me some features of the car that i didn’t know.Normally i just walk to a dealership and go, but here i get to talk to everyone and be comfortable.When it comes to getting my WRX, they helped me getting a good deal and they were very open to negotiation.Customer Service: OutstandingDeals: Very Great.Would i recommend First Team Subaru Suffolk to my friends?Absolutely!

If I could give it zero I would. Parts department is hard as heck to get in touch with, also I had 2 new tires put on and paid for an alignment $99.99 when in fact it didn’t really need it after the mechanic tried to say it did when in fact it didn’t really need it. He was also supposed to balance to the new tires he only balanced one tire.

I personally had given up on looking at cars until I got to first team Subaru! Rheana was very helpful and didn’t apply too much pressure on me which I liked! She let me look through cars and asks different questions! She had patience and was very knowledgeable! Thanks to her, I walked away with my new car today! Would highly recommend anyone to go see Rheana and the team there!

I recently bought a 2008 Honda Accord EX-L V6 coupe from the first team Subaru dealership in Suffolk. Everything seemed to go pretty smooth, car didn’t look bad, felt nice during the very short test drive and it was only 6k. The sales lady told me the car was taken care of, and the previous owner was just looking to upgrade. After some consideration, I decided to finance it. The process was pretty smooth, then my loan came out to be 8,100$ on a 6,200$ car. me being a first time dealership buyer i just went with it. Literally a week later, my back left brake caliper fell off mid drive, almost causing me to crash into the stopped vehicle in front of me. I had to have the car towed back to the dealership to be fixed. This was just a huge inconvenience considering I just bought it. I go pickup my car the next day and the front lobby people told me that they must have not tightened it down all the way. Well I got back on the road with the car after that. About 2 weeks later I have a very strong burning oil smell, I see where oil is burning off the cat converter, but I couldn’t tell where it was leaking. So I took it back to them, the master technician took my car back, ran it through the dye for about 2 hours. He comes back up to the front and tells me he cannot pinpoint the leak right now and that I’d have to drive around a few days and come back, that way the dye has time to be pushed through the engine system. Oh, and I also mentioned the brake caliper to him and asked how that happened, his response was “I think you have enimies out there, I checked it before it left the shop and it was tight”. Well I came back in a week. My car sat there for a while before it was even looked at. After about 2 hours again, a tech lady came out and told me that I have “multiple oil leaks” and that it would cost me an estimated “2,700$” and she said that they could not guarantee that would fix my problem. I never even got to speak with the master tech again. she immediately sent me up to finance to see what we could do about getting me into another vehicle. They wanted to buy the car back for 4k$ and leave me with the other 4k$. Either way, 4k$ was left for me to deal with. That’s not fair at all, considering the sales team told me that they weren’t going to resell the car if I decided to sell it back to them, instead they said it would go straight to auction. Well I told them I couldn’t afford anything else right now and that my credit score took a 43 point hit after this car, so I wasn’t in the position to be approved for another loan. I am screwed, no choice but to keep the car. A few weeks later I decided to find the oil leaks myself. I got down to the valve cover, and it is obliterated. Needs immediate replacing, along with my camshaft seal, crankshaft seal, and valve cover gaskets.I will absolutely never shop here again, I’m stuck with a broken car on a 8k$ loan because of them. I have pictures of my valve cover completely cracked and deteriorated. I’m still digging in the car but I expect to find something else. I was going through 3-4 quarts of oil a month. I bought the car end of Jan 2021. I have pictures of my valve cover cracked everywhere. Pictures of leaks. If you’d like to see please let me know because I don’t know how to add them on this post. Thank you First team Subaru for screwing me over. I do not have a lot of time to take my car back to a dealership/shop over and over. I’m very busy and this dealership has definitely haulted a lot of time for me. —EDIT— after my review was reviewed by Subaru. we’ll why was I sold a bad “as-is” car. I cannot check inside the engine during purchase. You sold me a “as-is” broken, leaky car. How is that my fault ? I would have traded it in, but y’all tried to f**k me over 4k$. So if not me, then someone else would have been stuck w a broken car. I told you DAYS after I bought it that I didn’t feel safe driving it anymore due to multiple incomplete “reapirs” that were done BEFORE I bought the car. Something as simple as battery terminal cleaning wasn’t done until I complained.

I go between a few of your dealerships this one is my favorite wait times are good Dorothy in service is very friendly will continue to service here

Great Customer Service - Dorothy & Paul took great care of me and my beautiful Subaru crossteck. Thank you so much!

I had a great experience buying a car here at a competitive price. The customer service was good and Dominique was very helpful.

I had a great buying experience at First Team Subaru Suffolk. The sales associate, Maddy West, was helpful, open and very, very low pressure. She answered all of my questions and showed me the features on the cars I wanted to see along with a few whiz bang features I did not know. More importantly, on the few (VERY few) occasions she did not know the answer to a question off the top of her head she did not try to pretend - but simply told me she was not sure and found the answer when the opportunity came and let me know at a later point. That sort of honest, straight-forward approach is worth its weight in gold these days. Both Maddys attitude and knowledge went a long way towards inspiring my confidence that this was going to be a wonderful car buying experience. Despite blustery, cold weather and a few spats of snow and rain in-between, Maddy hung in there and let me test drive and look over the cars in the daylight and at night (because liking a car only to find the interior lighting and dash arrangement is annoying when trying to drive at night is such a bummer). After my initial contact, Maddy stayed in touch and answered questions when I asked but never pressured me for a response or demanded I close a deal. I had been to First Team Subaru Suffolk back before the Year-of-COVID ate everyones lives, and I got a great vibe from the dealership then. Now (as then) the buildings were clean, bright and well-maintained - obviously a place that someone takes pride in. Likewise, the cars and the lot were well-kept and clean with adequate guest parking and someone was always there to offer help once you had stepped from your car. The entire staff, from the Front Office to the folks who worked in the Service department, were courteous, friendly, and really laid back. The deal offered for my trade-in was fair and the price for the new car was a good one as well. The after-sales items like finance and warranty were low-pressure, making me aware of the availability and coverage of items versus up-selling just for profits sake. Any choices I made to accept or decline the additional offers were accepted with grace - something seen far too little at many car dealerships these days. What I thought was going to be a painful car-buying experience due to COVID restrictions turned out to be a great experience because of Maddy and the whole team at First Team Subaru Suffolk.

I was looking for a new car after an accident and I found a used 2016 Jeep Renegade and I love it. Jarvis Gilliam was my representative and he was great as has been their service department.

Jarvis was awesome! Everyone at first team was real friendly and not pushy. Jarvis was my sales guy though and came in on his day off to help me buy the car I wanted. He made the whole car buying experience very pleasant, was super knowledgeable and gave me a great deal. I highly recommend doing business with him! Thanks Jarvis!

Great dealership. No high pressure tactics, competitive prices.

Awesome friendly speedy service!

Pleasant experience from start to finish with our trade in and purchase of a Pre-owned Subaru. Staff was efficient, friendly and knowledgeable.Dealership was bright and clean. Good coffee too!

We just purchased a slightly used Impreza, and Chase was absolutely amazing to work with. He was so kind as i was torn on two cars, offered the pros and cons of both, and tolerated my extremely unhappy toddler better than i was. It means a lot people arnt visibly frustrated woth somdthing like this, and it made our experience great! Should we need another car while here, this is the first place ill look.

Leased a Forester... Jarvis Gilliam was the sales rep... enjoyable experience and Im happy with the car

Good friendly people. Answered all my questions and got a better deal than expected. Also great rate on the financing.

Adam Waymire was awesome!! Thanks so much for providing such exceptional service!

We had a great experience purchasing our first Subaru from First Team. Chase McCarter listened to what we needed in a vehicle and we are now the proud owners of an Ascent. We never felt pressured by Chase to make a decision and he even came in on his day off when we decided to make the purchase.

What an amazing experience purchasing my forever 2021 Subaru Crosstrek!Every aspect of the process was handled perfectly. From ordering accessories to getting instant questions answered! My Sales person, Maddy West was amazing! Sending me photos of my car when it arrived at the dealership and txting me answers to all of my questions! This is the place to buy your forever Subaru!!!

I purchased a 2021 Subaru Outback at the end of November; the sales team was very professional and took the time to organize multiple test drives, including of vehicles that I asked about on-the-spot. Everything was very clean, and the entire team was very mindful and polite with respect to the current COVID situation.I also purchased additional parts at the time of sale and set a date in early December to have those additional parts installed. Although there was some miscommunication at the time of purchase with regards to labor/installation costs, the team at Subaru were willing to work with me to sort out my installation as a deal with my purchase of parts.A special thank you to Hugh, Brooks, Jarvis, Ray, and Dorothy! You guys went above-and-beyond at a moments notice to get all this done! Yall are great!First Team continues to impress; I will be returning in the future!

Highest recommendation! This is the third subaru I have purchased from First Team Subaru Suffolk—The ease of working with this dealership is incredible. Today we drove home a subaru forrester sport for my daughter and I left the dealership with paperwork/orientation/and financing completed in 32 minutes! YAY. Our salesperson Jarvis was friendly no pressure and knowledgeable. Excellent all around. The general manager Sang Han treats us like family. Just a wonderful overall experience—keep it up guys!

Went to First Team Subaru in Suffolk to look at a vehicle we saw advertised online. Chris V. was our sales rep and was a pleasure to work with. He was not pushy, aggravating or anything else you would expect from a typical car salesman. He was polite, patient, knowledgeable and understanding of our needs. As a matter of fact all of the staff that we interacted with was the same way, it was great! We ended up buying the vehicle we looked at and are very happy!

Chase Woods was very professional and wonderful to work with. I recommend everyone to come to First Team Subaru and do business with this car salesman!

Herb Mitchener and Chase McCarter were most helpful, patient, informed, and accommodating during my first trial of several Suburu vehicles. Ashley and Abigail also very helpful on the phone.

My daughter and I loved our car buying experience with First Team Subaru Suffolk. My sales person Rheana Covington treated my daughter and I like family as soon as we walked through the door. This is a dealership that treats you like a person. They listen to your wants and needs verses just trying to get a sale. If you want an honest, easy, and comfortable car buying experience go to First Team Subaru Suffolk and ask for Rheana.

If you need a car, Todd at First Team Subaru is your guy. He is professional, knowledgeable, thoughtful, and answered every annoying question I had. He even put up with my terrible test driving. I cannot thank him enough for his patience and sense of humor. Thank you so much!

After a botched transmission install at a local mechanic shop, I contacted the Subaru service manager Paul. He told me they would take care of me and get my car back on the road. They did not disappoint!! Paul and the service department fixed my Subaru and had me back on the road fast!! They do quality work, highly recommended!