We loved this dealership. Unfortunately I had to have unexpected emergency surgery, and was unable to close the deal we had planned for the next day. I am honestly just now at a position in my recovery where I can write a review. Our salesman was Mike Conboy. Super sweet guy, and made the deal happen. Unfortunately due to the severity of my surgery, and the long recovery period a car just isnt an option for us right now..as I am unable to drive until well after the 1st of the year. The entire dealership was kind, courteous, and willing to work with us. I have nothing negative to say. I honestly felt like they were being fair, and doing right by us. I am bummed about the vehicle, as I did love it. Unfortunately my health had other plans at this moment in time.

Had a great experience with Duke GMC in Suffolk. Friendly staff no rush or pushy sales tactics. Best of all no mark up on new vehicle inventory!!!! Even got a military discount. If dealers take advantage of you now in this current market, it truly shows how they do business and they are not to be trusted. Take your business to Duke and let those other dealers with 5-10K mark ups over MSRP close up shop.

Joe, the service representative, that I dealt with was amazing. He was extremely polite, upbeat, and very helpful. I don’t think I have dealt with someone as pleasant and genuinely helpful in a very long time. The rest of the staff, I dealt with with a little less than Joe because he was my main contact. They were also very helpful, polite, and genuinely helpful. We are all dealing with so much these days, and working with your service department made it all go away. The focus was on me and my car!!!Please thank them for me!!

Went and traded our truck in and worked with STAN. He was very accommodating and was great to deal with. Was willing to work around what we had in mind and answered all my pesky little questions with never a sign of irritation, even with it being near closing time. Would highly recommend that anyone that swings by ask for STAN for your car/truck needs.

You will not find a better service team in Virginia, period! William Roberts of Duke Automotive was one of the most helpful, responsive and professional technicians I’ve had the pleasure of working with, and the circumstances with my vehicle were very unique. I purchased my Yukon from an unassociated dealership in Richmond who gaffed on properly submitting the certified pre-owned documents to GM (which would have covered some of the service work), and they then made the situation worse by poor communication, shortcuts and unforced errors. I could not drive the vehicle off the lot because the service was brake related. This issue went unresolved for OVER THIRTY DAYS!! Though these problems were not caused by Duke Automotive, William called and worked on my issue each and every day and was finally able to get things resolved for me and my vehicle repaired. As a consumer, I’ve never experienced such a stark dichotomy of automotive service and support. I truly wish I had purchased my vehicle from Duke if William Roberts is any example of the dealerships values and character. I don’t know where this survey will be posted or who might read it… but if you’re looking for a vehicle or service department that will go the extra mile, then you want to visit Duke Automotive. I have the receipts prove it.J. Jones, Suffolk Virginia

Bought my car from Jonathan back I’m June. Very professional and easy to work with. Wednesday my car started having some issues between working with Jonathan and Nancy in service they got my car right in and put me in a loaner. Wasn’t expecting my car till next week with them being short staffed but in just over 24 hours they called had diagnosed the problems, gotten parts, and had me ready to pick up. Joe was my advisor very nice and professional at check in and check out. Thank you Duke for the amazing service!

I purchased my 2021 Sierra at Duke hands down the best Dealership Ive every worked with. There was no pressure to buy, financing was a breeze! I had planned on going to other Dealerships that day but Dukes was my first stop and will be my only stop for the next vehicle!

Went in to trade-in my 2015 Jeep Wrangler. They gave me a fair offer and were very friendly and helpful. They actually care about the customer. Highly recommend.

The service department was very informative and answered all of my questions. I had a very good experience at the dealership. I definitely would recommend Duke Automotive to family and friends.

Awesome car. Well worth the wait. Definitely buying next one through Stan.

We came here from Chesapeake looking for an AWD car for our daughter who is moving to Colorado. I love the small atmosphere and everyone was so easy to deal with. Mike V was our salesman and he was very quick and upfront to deal with. All in all this was a great experience! I’ll be back when I need to trade in my car.

What a breath of fresh air in this crazy car market today.No mark-up above MSRP on any vehicle on the lot.The staff is very knowledgeable and helpful.I would recommend them for all your automotive needs.

My husband was looking for a new Silverado and after not finding much at other dealerships in the area we decided to check out Duke. There was one truck left on the lot that matched what my husband was looking for, so we checked it out. The truck was exactly what he wanted and we were so happy that we were able to do business with Duke. Our salesman was Mike, and he was great overall. Not the slightest bit pushy or just trying to make a sale. We enjoyed working with him and if I was also looking for a new car I would come back here and work with Mike. Unfortunately I’m not, but I hope to do work with him in the future when I am. All of the staff that we worked with and talked to were so friendly and nice and we never felt pressured into buying the truck. I would highly recommend them to anyone.

I have always bought my vehicles from Duke. They are good people and I trust them to take care of my vehicles after the purchase.

Joe was one of the best people in service that I have dealt with in a long time. He was very friendly, made me feel welcome and showed interest in getting my car fixed. In todays world, its difficult to find anyone who knows the importance of good service. Joe was very professional, personable and knows the meaning of providing customer service.

Love the sales department. Looked at a car and bought it on the same day with GM Financial. So shocked, but Im grateful.

When I called Duke automotive I spoke with Karen, who was very pleasant and willing to help me with bringing my Suv in right away. After having my car for a few hours I spoke with Wille, who was completely knowledgeable on what was wrong as well as what was needed to resolve the issue. After giving them the green light on fixing the problem; my Suv was ready for pick up the following day. Great work you guys! Thank you! 😊

Mike Villella- the best salesman ever, borderline psychic. Karla, the finance officer, friendliest and most professional. I recommend them specifically!

Good customer service, was able to fit me in for a warranty repair even though there wasnt an available appt slot

The parts employees need a little more training on personality! Not friendly over the phone or in person at all, very little help and will only answer a question if YOU ask.I went there to pick up an order and the guy from the service department was extremely nice and he told me to go to the parts department and even walked me to it, I feel this nice gentleman needs to train the crotchety men in the parts department. Just sayyying 😞

Duke is the best! Been with them for some time now and they have been good to me and my family

Very easy process from start to finish!Everyone was very helpful & kind.A most pleasant experience & look forward to doing business in the future.Thanks Jerry

They were friendly and the work was done expeditiously even though I was a walk-in.

Seriously, I expect more from a place presenting themselves as top in customer service. I get my vehicle worked on and now the radio doesnt work. I had a battery changed and when I picked up the vehicle the radio would not come on. I addressed it immediately and someone tried to do some stuff. Nothing. Then, he claimed maybe it was the problem the whole time as to why my battery died (which was hitting five years). He said it should kick back on. Not only did that happen, but all other sounds my car made went away. No blinker sound, no seat belt sounds, nothing. I had to move the following week so I couldnt just drop plans to get it worked on later. What I dont get is why it is a reoccurring thing that when someone works on a car suddenly something else is wrong the next day. Thats sus.Anyway, the employees are kind and nice, and the prices are alright, but the actual work was disappointing.

Every thing went well and right on schedule.everyone was nice and polite.

The service department staff were extremely courteous and meticulous. The work was completed properly and on time.

Had a wonderful experience at Duke. Al Hicks was absolutely wonderful to work with. He really listened to what we needed and gave us great options. We walked out of there with the exact car I wanted, with a price we were comfortable with. Couldn’t recommend them more!

Very good service, completed when promised. I meant to give five stars, sorry.

All of my service appointments and State inspections have been done quickly and the staff has been polite and professional every time! Thank you.

Salesman Jonathan very polite. Put me a ease right away. Very pleased with my purchase and service.

Duke Automotive is a such a wonderful organization. My husband and I enjoyed working with our salesman from the beginning to the end of our transaction. I would recommend Duke automotive for your next car purchase because they were decent, honest, and upfront about their prices and commitment.

Mike Conboy and the people at Duke always go above and beyond to help us get a vehicle that suits our needs. They do an awesome job.

Great atmosphere, no pressure. Would highly recommend!

It was a great experience. Everything was done right and in a very timely manner which is always important to me as I usually wait. People are always very friendly and courteous as well.

Made my appt online, which was easy to navigate the website. Arrived at dealership on time, my vehicle went in for services and came out in no time. Friendly atmosphere.

Bought my 2021 Canyon GMC there. Good people and great price.

No hassle and everyone is more than willing to help.

I enjoy and appreciate the quality and service that you’ll give on the products of assistance on my vehicle and needs and I was also a satisfied customer.Thank you for a job well done

I have had many problems with my 2017 Yukon Denali and after disappointing service through two other Southern GMC Dealerships I decided to go out to Duke. Will was my service advisor and took the time to listen to me. His team was very thorough and figured out the issue which were substantial problems with the transmission and transfer case. I was happy with the customer service and repairs and thankful they were able to figure it out and fix it under warranty. Although the drive is much farther than the other dealerships I will be returning to Duke GMC from now on because I trust them.

Good MorningThe work that was completed was done as expected. However I had recall worked scheduled in advance almost 6 months ago, once completed there were parts missing, understood and waited for the parts to come in. Was called in not once, not twice but three times over 5 months and again after the fact at the time of pickup Im being told that the parts didnt come in. This was after I was called for the third time saying they did. So Im lead to believe that the parts came in and used on someone elses vehicle. My Tourneau cover is loose and bounces, its fading and I ask to your team to reach out to GM for replacement while it was still under warranty and they simply told me its suppose to fade and be dual, not buying that on a $1300 cover less than a year old at the time made by GM. I dont like to leave negative feed back but this current problem needs to be addressed.Thanks

I needed a deal done fast. Mike & the Duke Olds staff did everything they could to expedite my purchase,

My husband and I went to Duke’s for the first time as a last minute decision to check out a specific vehicle we liked online (and was too good of a deal to not jump on!) Mike C. greeted us 30 mins before their closing time on a FRIDAY (we were those people 🙈). He was so friendly and willing to hear us out with what we were looking for and our budget. We were back Monday morning to sign off and bring home our new vehicle!! The entire process was seamless and Mike and the rest of the team was great in considering specific financial requests and worked with us to satisfy our checkboxes for both the vehicle, budget, and overall travel needs. Would definitely come back to purchase again in the future with them!! Thank you Duke Automotive!

Warranty item repaired. Appointment was easy to make. Time of appointment was honored. I was in and out in a timely way with the work done properly.

Just want to take a minute to thank the Service Manager and service team of Duke Oldsmobile for having great attitudes and treating my car problem as if it was their own. They listened to my concerns about my car and made sure they did everything possible to get it right ....and they did!. Again ...awesome team ....Thanks!!

Nice people but felt like a better deal could have been made had my husband been able to have been a part .

IT was a great experience as always. The staff is always caring and kind. they are on point.

Awesome service, every time!

Mike V is the goat. He got me a lower interest rate than anybody and he also helped me get a huge break on my insurance. Great customer service!!!! He was very knowledgeable and not pushy or annoying. 5 stars to you all.

Took my 2005 Cadillac CTS in last month for annual state inspection. Told it needs new disc brake pads in front or wont pass inspection. This was repaired. Driving it next day, the front left brake Caliper was seized up and car could not be driven. Paid over 100 dollars to have it towed in. This should have been addressed/corrected on the initial visit. Over 2600 dollars for both repairs.Took the same car in today to have front left low beam headlight replaced. This was done and upon trying to leave the parking lot I noticed that the turn signals dont work in the front. Worked BEFORE the new headlights installed. Obviously some connector NOT reconnected.Overall service quality is poor at Duke Cadillac. Will NEVER go back there.

This was absolutely the best car buying experience that I ever had! Stan Bell and the entire team was outstanding! Stan never pressured me to make a purchase, and always had answers to all of the questions that I asked. I really felt like I was at home while at the dealership. I will be letting all of my friends in the military who are looking for a vehicle know that Duke Automotive is the best dealership in the 757 and the deals are great! Thanks again Stan, my wife loves her new 2019 Chevy Suburban!!!!

When I bought my car in 2013, part of the deal was 6 free oil changes. Apparently that has changed and you are not holding up your end of the deal. My car is paid for and has less than 50,000 miles on it. I have always driven Chevys and I always will. That said, our Dodge pickup needs replacing(thats over $60,000 we would bring to your dealership), however, if you are going to not honor deals you make with your customers, we will take our search for a truck elsewhereI took my car back to the dealership after this to have it inspected. The service people took my keys, I waited in the well thought out, safe waiting area for less than an hour before I was on my wayAs to the beginning of this critique, as soon as my concerns were discovered by the dealership, they were addressed completely to my satisfaction

Tommy Weaver, the Service Representative, did a great job getting me scheduled for the replacement of a headlight bulb yesterday, and the service was performed promptly and efficiently at a reasonable cost. I had purchased the bulb and one other small part from the Duke Automotive Parts Department and they, too, were prompt and efficient. Thanks for an outstanding job!

Shout out to Will in the service department!

Mike V. and the entire staff are great. Friendly and helpful. We called looking for a specific vehicle which they had after another dealership promised us it was on the way and was still in Mexico, they jumped through hoops to get us in the vehicle in under 3 hrs. They took care of us from the moment we walked out of the vehicle we drove in. Recommend them to anyone and everyone!

Service personnel were informative and delivered exactly what was promised in a timely manner. The definition of customer service

Get Customer Service. Joe and Will were wonderful.

Friendly sales staff, easy transaction, took a little longer than I expected though

Very knowledgeable and friendly team that took care of my needs as requested and in a timely manner.

People were friendly, the waiting area was nice and clean and the wait time was not bad at all

We just bought a new 2021 Chevy Trailblazer. We have been buying vehicles from them since 2000.

Johnathan was absolutely wonderful, down to earth and extremely helpful. He mentioned at the beginning that we are in the Duke family, and that is what I felt leaving with an amazing vehicle at an even better price. Thanks to everyone there. Although I am aware that they were doing their jobs, I feel like they went above and beyond that. I would recommend to anyone in the market for a vehicle, just swing by and find yourself being a part of the Duke family before you know it.

Very professional staff more than willing to be certain customer is informed and understands everything involved in the purchasing of a vehicle. You can not ask for a better buying experience.

I really like it when someone does what they say they’re going to do.

Our salesman Jonathan Tunell was extremely polite and professional. Was a pleasure doing business with him.

Nice and Friendly staff

Duke delivers outstanding service and excellent results. The experience was positive because of Tommy, one of the service managers. His status calls were clear and he was well prepared. Tommy was patient and professional throughout the process. I usually break out in hives going to a dealership. Duke is different. I will return! Thank you.

1st class all the way

Everyone at Duke Automotive is kind, and so helpful! They have a great selection of both new and used vehicles, with great prices! Trade in was very painless and easy! My family has been going to Duke for years and is the best choice in Hampton Roads.

I had an 8:30am appointment and considering I was having accessories installed on my 2016 GMC pickup service was very good. Service department and technicians are outstanding.

They are beyond good to their workers! Words cant explain

I’m fairly new to Virginia, but every time I drove by Duke Automotive I just had this feeling that I’d buy my next vehicle there. I finally stopped there to see what they had and immediately fell in love with what’s now my 2018 Camaro. My salesperson Karon was very friendly and helpful and the rest of the staff were also very welcoming and tried to make everything go as smoothly as possible. I would definitely recommend Duke to anyone who’s looking for a reputable place to buy a new or used car.

Loved the people and the truck. Al was great to work with! The business practices need to be modernized. Charging fees for credit cards and limiting card charges to maximum of $2500 is outdated. No dealerships do this! Not accepting personal checks is also antiquated. If they updated some of these business practices I would have given them 5 stars instead of 4.

Mike V. helped us buy our Certified pre-owned Traverse he was honest and understanding with our buying situation with my husband being a first responder. Mike and Gerry allowed us to test drive and ask all the questions we had on the vehicle. The team at Duke was fantastic and our buying experience was relaxed. We will be back!

The The service was very good it was excellent We will Go back there Thank you for good service

Good work but need to improve their accuracy on anticipated time waiting for brief service requests. Theres no excuse for setting an appointment time to find out an hour later the work hasnt even begun when the service representative knows you are waiting for your vehicle.Recommendation: Respect the clients time as if it was your own. And keep up the otherwise good work.

The service was great. I was telling some friends how I was very pleased with manner and service on my Buick. A job well done.

Very friendly, quick service

Paul Baines was terrific. He was professional, knowledgeable, and welcoming. You are fortunate to have him as part of your team!

I had a great experience as for would I recommend Duke to friends and family I probably wouldnt because the dealership would not be convenient for them due to your location.

After watching my service light reminder for 2 weeks, I made a last minute call to Duke Automotive’s Service Center to get the oil changed and tires rotated on my GMC Yukon Denali. My service technician greeted me promptly on the phone and asked how they could help. She offered me several service appointments for later that day but I settled on one for the next morning. I dropped off my vehicle an hour early and they had back to me within 2 hours - ready to roll! Great service, friendly employees - all in a locally owned dealership!

Everything was fine, not perfect but fine. I dont think my original salesman cared too much what happened, but Mike came in and saved the day.

So far so good

A great experience, I was really surprised with the amount and quality of service with just an oil change. Thank you for getting me squared away!

Had a car fixed there less than a month ago. Its doing the same thing. Will change rating depending on how they handle it.Ok this is what ended up happening in total. My car went back to the shop 3 more times for them to still fix the original problem. It was like they were throwing parts at it to see which would fix it. They in total had my car for a month & it cost me over 5k.

Even while we are yet experiencing a Pandemic Crisis it is a Welcome appreciation that Dukes Service Department is maintaining a high level of Customer Service, all while being Safe, Aware and Conscientious.

Duke always fit me in when needed. My only concern was that I was told by AAA that I would receive a discount. I was told by Duke representative that Duke did not do any discounts.

Always Prompt and Great Customer Service

I am always pleased at Duke. I came here from NYS and needed a new dealership, called around and the ladies on the phone here were most pleasant and helpful right away. Asked intelligent questions ( I’m a car gal ) and didn’t BS me on prices. So far I’ve been pleased with the service and prices.Laurianne Murray

Before we even got home with the car the check engine light was on. Waiting to get into service now. U think U could get into service faster since U just purchased the car! Guess that 100 some point inspection didnt work!

Duke Collision Center was amazing in seamlessly handling the details of my vehicle repairs after hitting a deer. The staff were all very friendly and communicated with me throughout the process. Would highly recommend!

Best place to buy a car

We were greeted promptly. Our questions were answered. We enjoyed the interaction with Chris

I couldn’t be more pleased with my experience at Duke Automative. I was impressed with the level of knowledge and expertise of the staff with whom I came in contact. The attention to detail in every aspect of servicing my car was exceptional. The Duke team is fantastic!

Kind and courteous staff was able to get me in same day for my oil change and tire rotation. Roomy and clean waiting area with water, coffee and snacks, with a good assortment of magazines of various interest and tv. Also a couple of desk for laptops, and multiple charging stations for devices, plus wifi. I was in and out within an hour. I would also recommend Duke for a good new car buying experience. Bought my first new car from them in 04 and they were terrific. 👍🏼👍🏼

Very friendly and helpful. Great service!

I cannot say enough about the service department at Duke. I was in town for a family event and getting ready to drive home to PA when the service parking brake light came on in my 2018 Chevy Traverse. I showed up on a Monday morning and even though they were busy, Tommy and Sonny hooked my car up to check the codes and got me on the road in less than an hour. Highly recommend!

Great people to do business with and easy transaction. Its my second vehicle bought there, and I come from Maine just for them. Its well worth the trip. You wont be sorry dealing with them.

I took my car to Duke Auto for annual state inspection. Wait time was quite long but my service advisor told me up front about the wait time so I appreciated that. Service was outstanding as always.

Quick no extra waiting

Excellent service I didnt have an appointment but they got me in within an hour. The service on my SRX took less than an hour. Being new to Virginia I am very pleased with the service and price!