Definitely check this place out first if your looking for any type of service . They have the best customer service. JD and Ben helped us out today . After multiple tries of finding a place to switch over our phone carrier, we found the place! They explained everything thoroughly without keeping fees or any other charges a secret. Very honest and genuine .no pressure in making a decision for our family .

Wow!!! Best costumer service ever!!Went in today morning to get my dads phone upgrade and we were very satisfied with the customer service. I think Shannon was her name. Store was really busy when we got there. Waited about 30 minutes, but it was worth it. With only two people working and non stop costumers coming in, She handled it very well and professionally, greeting everyone walking in.Paper work and singing was fast and simple. She explained detail of the contract so well, even my dad understood with english problem.She even took time to help set up and transfer apps to the new phone.Thank you for the great customer service.

I’m so happy with T-mobile, they have helped more than Sprint ever has! Maciehelped us for 3+ hours instead of telling us we are SOL. Wish I had come straight to T-Mobile instead of being merged.

Worst service Ive ever received! T Mobile/ Sprint doesnt show any compassion for their customers and calls them family. Thats a funny way of treating your family. Ill definitely be switching carriers.

Upon arriving at T Mobile I walked to the front entry and rembered I forgot my mask.I couldnt find one in my car so I returned to the entrance and one of experts acknowledged my presence and approached me.I explained I had a 2 oclock appointment knowing it was now 2:33 and didnt have a covid mask but he said no problem I can help you out here on the front entrance.Mission accomplished and Another satisfied customer off and Happy that was fast and I was on my way to a more connective world.Thanks T Mobile Experts.

I was there earlier today looking for a phone and the lady helping me called around trying to find one and when she did she told me it was clear in Tacoma when really it was at the South Hill Mall. So during rush hour traffic I drove all the way to Tacoma to get this phone when nobody had one in stock. Every other time I had great experiences but this time in particular really set me off to the point that I dont think i will ever come back

Just became a T-Mobile customer and so far they have been very helpful and patient in assisting me with my new phone. They are very positive and professional. They also follow all the Covid-19 precautions, making you feel safe when youre inside the store.

I was waiting for more the 1/2 hour to someone to help me in the store ignored me. Finally a lady help me with my phone.

Jeremy was very pleasant, informed and took care of all my questions and needs!!! Excellent experience!

Poor customer service. Not able to cancel a line, Told us to call customer support. Always extra fees. After 8 years will be changing service due to poor customer service.

There is a reason why we stay with T-Mobile!T-Mobile made a mistake and it had been overcharging us for about 6 months now. We made an appointment and went down to talk to a specific person. They had great sanitizing and social distancing protocols in place. They were very appreciative of us not just walking in but getting an actual appointment. It took a little while for them to figure it out they made it right, and they also credited our account with a $25 credit for the mistake that they had made.The person that handled our account went above and beyond regular customer service in getting this problem fixed. This is why we stay with T-Mobile, and also go to this one particular T-Mobile store because everyone there rocks!

Amanda helped me trade in my old phone for the new iPhone. She was very nice and was able to answer all my questions :)

We had something unfortunate happen while we were upgrading our phones, the employees there were fantastic at helping us take care of the issue and with in 48 hours the issue was resolved completely . I really appreciate that they took the time to take care of everything even through hard times. Michelle and Cheryl were awesome:) and thanks to everyone else who helped.

Always helpful and friendly

My 360 protection plan covers in store replacements for screen protectors on my Apple Watch. This store tried telling me differently cause they are under commission. Even though it was under my notes that t mobile cooperate wrote that 360 does cover screen protectors for apple watches and I wouldn’t be charged, this store tried telling me other wise. I’d recommend going to a different store or just switching phone company’s. This happened at the south hill mall also. This place sucks!!!

Bought my boyfriend an iPhone 11 for Christmas, was having some issues with it concerning the activation. He went inside this location hoping someone could help him. After an associate AND a manager, they told him “can’t help you because of a tax difference” between where we purchased the phone and where their location was. Ummmm what?! I’ve purchased items in other states and came back to WA and returned, despite the tax difference. What BS! Coming from retail, I’m pretty sure the real reason was personal company metrics, not wanting to take a returned item for being defective. Want good service? Avoid this location.

Jeremy was fantastic, He took his time with my husband and I, even with our kids running around playing with the displays and dancing to the music! He set up our account with no rush or pressure. Answered all our questions, talked us through each plan and helped pick the right one for us. Thank you Jeremy, you are great!

I’m absolutely impressed with T-Mobile! Ashely, was so thorough and knowledgeable about the companies current military deal. Within 20 minutes Ashley was able to greet me, decide the best plan for my family, and port my current phone numbers (2 lines) over to T-Mobile. I have never experienced such amazing service in such a short amount of time. So if you’re thinking about switching, go to this location.

Jon was awesome keep up the great work

No one was able to help I had to stand for 30-1hr minutes

They helped me so much and answered my questions.

The man helping me was wonderful

Theyre always great! They look out for me as a customer and take the time to get it right!

Went into the store with a problem from another store and they spent 2 1/2 hours fixing my phone they are great

A fast in and out experience for existing customers

I am almost always happy with T-Mobile in store customer service... Unfortunately behind the scenes is often a mess.... This store was very helpful..... It remains to be seen how T-Mobile resolves my current issues.

Everyone was wonderful and helped me so much. Weylin was so patient helping me understand how to use my phone. Both Jessicas and Amber were so helpful on my first few visits to the store.

This is the only tmoible I will go to, there nice and always help me with what I need. And they always hook me up with the best deals. Loyal customer for 8 years now.

Great customer service. Everyone here goes above and beyond to help customers and make sure they get what they need.

People at t-mobile have been awesome. Been there three times in a week and each time they were great.

This place is the worst. I brought in my phone last year in 2015 to trade for an upgrade, and a girl named Julie took it and told me I was all taken care of and that I didnt need to sign or anything, and she couldnt print me a receipt. I didnt think this was weird because I had never traded my phone with t mobile before, and I guess I trusted what she was telling me so I didnt t think twice about it.. But a month or so later, t mobile was still billing me for the phone I already had returned. I came into the store, and explained to a staff member what had happened, and even pointed out Julie, and told them the exact date and time I was in the store (so they could look at the security footage), and they told me theyd look into it and call me back. They never did. So I called again and got a hold of the manager Brian. He literally called me a liar, and said it wasnt their fault I didnt get a receipt and Julie had done nothing wrong. When I tried to explain further to him, I was calm and tried to be polite, he spoke over me to the point where he was yelling at me on the phone, but eventually he said he would look further into it. When we tried to contact him again a couple weeks later, he said he would look at the footage of that day, and then yet again we didnt hear from him again. When I called back to see what was going on a week or two later, he said he had looked at the footage and I was never in the store, and once again said that I wasnt being honest... But he didnt even know what I looked like, I had never met him in person, so he was obviously not being honest seeing as he had no idea who he was looking for on the tape. He was so beyond rude and unhelpful. I can not even believe that he could possible be a manager ANYWHERE. He is awful and should be fired. When I asked for his district managers phone number, he said he didnt know who it the district manager was or what their phone number was.Thankfully after unsuccessfully dealing with Brian for over a month, we contacted the corporate office and they were extremely helpful and sympathetic. They actually took the time to look into what happened, and took the missing phone off of our bill seeing as it showed that we hadnt used it in 4 or 5 months. I believe the employee Julie took the phone I turned over to her, and then Brian tried to cover it up. Or maybe hes just a terrible manager with terrible customer service skills who was too lazy to bother looking into our problem. It was a very stressful situation.To sum it up, Brian sucks

The staff is very helpful and wise on the matters. The waiting time is not long for assistance.

Nate is so helpful. Always does everything he can and doesnt keep us in there forever. My favorite employee there. Thank you for being so nice and real with us.

They are not allowing you in Without violating your rights and choice to wear a face mask or not

Brian treats us right anytime we need to go get things taken care of. We count on his honesty, integrity and great service!

Good if you get the right salesperson. They dont seem to acknowledge new customers that walk in very timely.

Always a long wait they have 1 person who stands around and tells you where you are in line 1st 2nd 3rd etc and stands around till the next person come3s in the door. I want his job . Get paid to let you know where your place is in line when he could be helping the next person in the line😡

Ask for Ricco he gives the best service

Always go to a corporate store. Very good people.

Very knowledgeable staff with a great customer care thats greets you with a smile!

Great place, the people there really know their stuff. They are also very professional and patient.

Was just in to browse tablets and this weird bearded guy came up to us 3 or 4 times asking what we were looking for and to let him know if we needed anything. Looked completed stoned, not sure if he was suspicious about us or just too out of it. Last straw when I went to walk to the other side of the store and he made a slow beeline at me and still managed to run unto me after I made a wide arc to avoid him. What the heck?? Second weird experience at this store, will stick to the one in the mall.

Great T-Mobile store, They do seem to care about your issues, most of the others only seem to care about your next service upgrade, this one is the best.

Great service always. Staff is very helpful.

They would not cut down or SIM card to the smaller size when every other store does that.

Always had great service even though there can be quite a wait.

Great service with helpful and honest workers! When I had a problem with the insurance on my phone t-brobile helped me out and got me a new phone.

Always outstanding customer service. Loyal customer since 2004 at this store. On the otherhand when I deal with their 800 customer service department I get annoyed and my blood pressure goes up.

I absolutely got lied to about phones, current deals, military plan, screen savers, ect. Be wary of jessica.

Went into very busy store and was greeted right away and was told there will be a small wait but took my name so that I can be placed in line and was free to exsplore the store without standing in line. Friendly staff

Good

Fantastic customer service great prices couldnt ask for a better phone company

Dont visit on Fridays. Very buys! Otherwise, great service.

Customer Service Reps have NO knowledge of products or their functionality, they misrepresented information and misinformed me the consumer and it cost me 760.00 dollars.. i would not recommend them of their company..

Nice and easy. I used my phone pay to pay a bill.

Great customer service

Very helpful and friendly staff.

Love the service, but usually have to wait a while to get help.

Great service, people very friendly.

Best customer service 💜💜

Good customer service.

This place is the worst lady that helped us has no customers service experience she only sell us the phone didnt offer insurance or a case to protect the phone worst experience ever

They do not pick up their call.

Rude service people

DO NOT GO THIS T-MOBILE STORE.WORST CUSTOMER SERVICE I EVER HAD.AND F**KING RACIST

Not much to say it is a cell phone retailer.

Personnel was very helpful

Only t mobile store i go to

Matt is amazing

In and out ten mins with everything

Cheap service, few issues.

Staff avoid you.