Pretty busy store. Some of the associates are very nice and helpful. Best buy is good place to shop if you can get the item on sale. They do price match with other big retailers.Update: I went to best buy about an exchange for a defective item. I was really happy about the service I got today. Sandy was the associate and I believe Gloria was the manager who helped me. Its the employees who actually makes the difference. I wish best buy really value great employees like them.

Fantastic! Service is great & very helpful. We have purchased so many wonderful items there! The Geek Squad has given us sooooo much help, we are very thankful & grateful, for ALL of them! Great store. Thank you, guys!

Not a lot of options when comes down to drones

DO NOT BUY APPLIANCES FROM HERE. They sell you refurbished appliancesfor the price of new ones and tell you they are brand new. My stoves oven door is broken. The line that is connected to the stove is bent and the back cover plate is loose. Their delivery people are CARELESS

Very much liked the atmosphere, and I cant stress this enough. I like walking into a place and not get bombarded with potential offers. The sales ppl there get straight to the point and pretty straight forward

In the Laptop section of store, employee named Theo was very helpful, very knowledgeable and was able to help me find the product that best met my need. This employee knows customer service and knows the products, went out of his way to greet and provide information about different options available.He also helped me find a printer, however none were in stock. If your in need of some tech Definitely ask for Theo. 5 star service

If you need help with computer information, Theo is the person to go to! He was extremely helpful and very kind. Thank you Theo!

Anthony was incredibly helpful. He helped us select an iPad with accessories and found the right representative to set it up. One of the first good experience Ive had at any Best Buy. Thanks Anthony!

Went yesterday to finally get an Apple Watch, the employee in charge of the Apple area was super sweet and patience, never seemed annoyed if anything he did all he could for me to feel satisfied with my purchase, I believe his name was Laurent (prob spelling it wrong) the computer tech people were also very kind. :) nice people

Horrible experience buying a refrigerator. Was told by an associate to purchase in store because the website isn’t reliable. Yet they were not able to assist with the problem in-store. Their resolution, reschedule the delivery or drive to Missouri city and pick it up ourselves. As of now we have had to reschedule delivery three times.The amount of incompetence from store level to corporate customer service is beyond comprehension. We were not helped by anyone, no one could give us a clear reason why there were no notes on our ticket for this order. All we were told was that they were unable to help us.We received Zero phone calls from the delivery team. I had to call both days (9/14 and 9/15) and was told there wasn’t a delivery appointment for my item. I had multiple email confirmations confirming appointments. Spent 3 hours on the phone with no resolution and was repeatedly talked over by customer service saying they could not help us.One person at corporate lied and said we were called and the delivery people showed up and no one was home. We have a Ring, we had no visitors. No phone call, nothing. Worst experience with Best Buy. They should stick to electronics and leave appliances to another company.

Always a good experience when I go. Staff is knowledgeable about whatever Im looking at

Seriously lacking on selection of most things (except tvs), which is the same everywhere I suppose. Also walked around the camera batteries for a while clearly not finding what I was looking for but no one offered help.

Recommend the phone plan it has saved me 3 times now

Love it. It has every electronic thing I need.Owner of one of the best schools to learn another language in Texas.Gonzales School of Languages since 1980.

Attendant was very helpful and I found what I was looking for

Had what I needed at the Best buy🤘🏿

My boys enjoy shopping at Best Buy! They order their electronic gadgets and gaming stuff online all the time and I pick them up in the store! They are very quick to get your online order prepared for u super fast and they always send u an email and text when your things are ready to be picked up! The employees who work here are very friendly and courteous!

Bad cashier, Fahim he just choose whomever he wants to assist he does not care either we have line or not. I have to young fellow in front of me but he chose to assist the guy and another guy at my back then the next fellow he was sent to fall in line what a mess... the irony of things he still end up getting the guy he sent in line. The cashier who helped was nice. I just feel bad for the other people in line if you have cashiers who knit pick.... what it the purpose of making a line if that is the case.

I am a little disappointed. Did not have what I was looking for..an air antenna booster and I wanted to see a TV start up, but they are notable to demo individual TV. But they do have good products at good prices.

I love best buy. It makes my kids happy to go here, because they get to purchase all types of games.

Bought new headphones from here and the had a price match from a competitor which they took into account, but the competitor had it for the silver headphones so only had the peice match for the silver and not for the black ones. Employee I had working with me was very nice and took care of my needs. No rush at the store.

We knew what we wanted,asked and it was fast n friendly service by Billy..

Found a great TV. Only draw back was, I had to go find a clerk for help. One that was in the area went out of his way not to help me. I guess I was to pale for him.

Friendly employees helped me find what I was looking for fast.

Yousuf, Customer Service Representative, help me to fix a disconnected power cable problem. He stepped up to assist me when the Geek Squad was busy helping other customers.

The staff was very help and knowledgeable about devices and things tech wise that I needed for my road trip showed me where everything was and explained how to work it greeted me on the way in and out

I would love to recognize Armani at Best Buy 354. I was with my parents trying to help them find a device to record their favorite shows. I personally dont know anything about TVs but Armani overheard my parents and I speaking and Armani went out of her way to help. She asked if we had any questions first, and we talked about what we needed. She immediately pulled out her phone and started seeing if she could find a TiVo, but Best Buy doesnt sell them. We said thank you for trying and went on our way. This didnt stop her, she found us in the store on her own volition and let us know they had a Mediasonic device that totally worked for my parents. I personally havent had ANYONE from Best Buy going above and beyond in a long time. Ive been to location off Richmond and 610 and they almost NEVER help unless you ask. Armani, thank you so much for helping me help my parents. It was my moms birthday, and you contributed to a wonderful day, and she kept talking about how sweet you were. Thank you, thank you, thank you for helping me help my parents have a great day. :)

Great staff very nice price 👍

It was a great experience. Delivery time is the only reason they didnt get the 5th star.... why 2 weeks 😪

Ordered a fridge Sunday, in stock scheduled for delivery Tuesday. On Tuesday they never showed up so I called and they said so sorry well deliver tomorrow between 12-6 and then today when they were supposed to be here i called to make sure and they said sorry we aren’t delivering today. No. I took two days off back to back when you said you would be able to deliver. Unacceptable.

So I have changed my mind a little on this company. Previously the prices were to high but now they have come down and are offering good brands.

Super fast service when returning products. Very friendly staff.

The tech and manager was great in the phone center but the call center not so much! I was hung up on three times and finally the store manager had to call Their number to reach a person. Only to be told I couldn’t change my address online, my husband had to do it in person!

I never have a problem here. The staff is helpful and kind. Keep it up.

Great prices Little and medium fridges potable plus A great GEEKS squad

Nice place, kind folks. Went here for customer service for my computer. They helped.

Took forever to find the number to call for them to bring it outside. Idk why they dont just put it on the sign in the parking lot like Walmart does.

Looking for one USC to 2 hdmi cable took me 45 minutes to find out the only option is $100 docking station when theres $20 ones on Amazon.My issue is the store was pretty much empty and all the employees were just standing around talking and no one offered help. Not to mention most were wearing regular clothes so I had no clue who was an employee at first. What happened to the blue shirts that only the cashier had on

Great prices and products, store is organized and great selections.

Idk who the hiring team is but they need new employees. I went here looking for q specific camera and three fully grown employees could not help me. I walked out the store disappointed

Had an appointment with the auto tech which their call center scheduled. They said the parts I needed would be at the store if I brought the GPS system with me. Lets just say they werent there. The autotech that was at the location was very polite however and handled the terrible situation very professionally. So to summarize, the auto tech gets 5 stars but God that call center is AWFUL!!

Kaylie was Amazing! Very helpful and friendly.

The only place I buy my electronics from. Never lacks for great service and great finds!!

I always prefer going to Best Buy to look at one I’m going to buy before I take it home. I prefer purchasing from here rather than online. But be careful if you return a lot of items here they put you on a watchlist.

Really nice store. Found everything I needed. I came with my mom and she got great customer service, and they went to the back to get her what she needed. I would definitely come here again!

A great experience, thank you Mr Billy

The staff at this location was very friendly and knowledgeable. They addressed all of my needs for a purchase of a Bluetooth earbud set. The store was well stocked with items, extremely clean and well maintained.

Little disappointed about the movie section, this was the last place to go for good new DVD and Blu-ray

I love best buy. My entire two houses were all furnished with best buy products. I was shopping today and went to Walmart, Kroger, Lowes and needed to finish my day at Best Buy to get me another TV and a sound bar for a guest bedroom.Guess which place required me to wear a mask? Best Buy. I told the Manager on Duty if a mask was required because Ive been shopping all day without one. He said yes. I told him if that was true then my money wont be spent here. He didnt seem to care.So I went to Amazon and spent my 1900 there. If you want to stand on that hill, be my guest but I will take my business and my money to a retail establishment that allows individual choice.

I had a bunch of questions about the Oculus quest 2 they were very helpful

My go-to for electronics. Pro tip, always check out their open box selections on different items for great value and price.

This place is a one stop shop for all the electronics and appliances. Good selection on display and the employees are helpful. I think the prices are comparitively same as online at other retailers.

My salesperson was a better salesperson than I was a customer...except I bought, so that has to mean something! What a knowledgeable and patient guy!

Recently had a viper auto start installed in my car by the double Micheals Garcia and Villarreal they did some excellent work and completed the install on point and were early on completein job. Excellent constomer service, and we will be back to see the OG double ms

Horrible experience customer service from rep. By the games was very bad & when I complained to the manager about the customer service from the rep. She didnt seem to care & the other mgr. Just walked away. The customer service rep. Was being asked for a game but he thought we was going to ask him for a PS5 so he was just assuming what we wanted but he basically told my son & I if I think you are going to ask me for what I think your going to ask me for we dont have it, but we had nit even asked him for the game yet which they did have in stock but it was in their warehouse he stated & i told the manager I would just go to Gamestop & get it, & that i stopped going there cause their service was so bad at that location. I really dont know how they are still open. Go somewhere else to get your products, consumers dont need the attitude from people that just dont want to be there to be helpful.

Its not crowded and easy to locate products. Staff will ask to make sure you are able to locate what you are looking for and do have good product knowledge to offer suggestions.

The staff here is too unfriendly. And I really don’t recommend, because The moment you order an iPhone 13 here, youll suffer from nightmares!

I wanted to get a new pair of Pixel Buds 2 because my dog chewed my old ones out of existence. I missed going to Best Buy in person and I felt that their inventory is not up to par to where they used to be. Hopefully it will get back to normal after the pandemic subsides.

Store associates are very helpful. Some of them are very knowledgeable about the products. Theo assisted me in finding a n m we charger for my iPhone and some gaming headphones

I love best buy in general because its so lovely having help come at you from all directions when you’re genuinely confused. Honestly though, I felt like I always had a place to go if I needed help or knew where to go if I wanted to just check things out. I’ve always loved this best buy, and most best buys. I broke my computer and they helped me determine what is best for me to do.

This place is amazing they helped me find the headphones I needed. Im super pleased with my purchase.

Laura was super helpful in helping me out with my iPhone plan and making such an initially difficult plan easy to understand and comprehend.Wonderful store, will certain come to this Bestbuy more often.

Good electric shop.

I really enjoyed seeing mostly full shelves with lots of options here! The store was clean and organized. The customer service lady doing the returns was horribly grouchy. Im going to give her the benefit of the doubt though because it was about a week and a half after Christmas. So Im sure she was probably tired of doing so many returns. My only other complaint was trying to find someone to help me. That was a much bigger chore than it should have been.

They were friendly and done a great job helping my daughter get her computer and setup on it

Extremely rude, unprofessional, and unorganized. Do not recommend purchasing anything from this particular location.

Bought a screen protector and case ans spoke with Samsung rep about issue with changing port. More help than expected!

Best Buy I love this Katy store because the great customer service and professional staff the always friendly and ready to help making the right choices in products

Its just like any other best buy. Nothing exciting or interesting here. Only stopped since I wanted a water bottle and the husband wanted to look around the store.

Great prices on TVs. Free delivery on one larger than 51 guy thas checked us out was friendly and quick. We will see how delivery goes. 70 TV for $600.

Cashier super attentive. Great info. Great attitude

The associates there were very helpful. Helped me a lot with my purchase. Explained everything that I needed to know.

Had some good deals on Speakers and open box specials but nothing that was of the highest quality.

This place should not sell appliances... never show up and never call about delivery.... you wanna buy something youll never see, shop here!

High prices sometimes, but reliable.

Came here to order Viking kitchen equipment. OMAR provided the absolute best service Ive experienced at Best Buy, and one of the best service Ive experienced in business. 100% hes the guy to talk to when doing business here. Paul is great too.

I love best buyCustomer service was excellent

No one came to help us, very short on staff. Once we found someone she was not very knowledgeable about the equipment we were interested in. On which one is the better buy is always helpful in sales.

I have to drive further to get to this location. But I go here more often because they have more stock.

Not enough help in the store. And they are low on inventory.

Love this placeWonderland for IT geeks

Great service from the Geek Squad.

Great curbside service for online orders. Best Buy what can I say one stop shop for your electronic needs. Friendly customer service and great price.

Nice people there to help me out

Not buying anything from this place no more keep on postponing my delivery NEVER!!!

Went in today to grab a couple items. Sept 1 only 2 days after flood. While in the store I was approached my 3 different employees asking if they could help me. I took 2 of them up on their offer. I was surprised how knowledgeable and courteous they were. 1 helped with Bluetooth headphone. The other with cable. The last one even walked me to checkout and check me out himself. All were clean cut, respectable and communicated very well. Not the norm for big box stores. Great Jobs Guys!!!!!Your efforts do not go unnoticed.

Always confusing when i go into this store. Can never find what i need and the employees are so young, they have no idea what i need or looking form. Act like theyve never heard of RCA connectors...lol then again, i suppose my receiver, DVD, Switch Box are too old for what cables i need. (17yrs) and now HDMI connection, period. Oh well.

Sales assistant went into detail comparing the Dyson air purifiers to help me determine which one was best for my house.

Very helpful in my purchases of new laptop and Tablet + a cover for it.

Went to buy washer n dryerattentive rep and knowledgeableanswer questions patiently

Was extremely helpful in seeing the progress of the technology. #Trelynn @Samsung was very helpful and polite.

Nothing in stock, just leftovers no one wants. Just go to amazon.

Just picked up and no problems, browsing and got asked if I needed help a half dozen times and were all polite and nice. Clean and safe

Friendly staff,satisfactory customers assistance and

They expensive and they rude

Very accessible and plenty of parking space. Well staffed, and I am always able to get in and out quickly to make purchase, a return etc., as staff tend to be very helpful. Conveniently located by lots of great places to eat and shop.

People here are always helping you to fino what what u need great place

They hold in stock phones for people, when they shouldn’t if they’re not bought.Mediocre mobile manager was no help.I literally bought the phone online while I was inside the store because they refused to sell it to me in person and had to wait 1 hour outside to curbside pick up.

Frienly people, good attentions!!!...recommended!

The curbside pickup was quick. Email said 25 minutes and the wait could be longer. Not only was it less but 2 BestBuy employees came to confirm if we had been assisted. Excellent service!!! Definitely use this service again!!!