Tried to buy a car here, they wanted to play games! Cant get the price till sales guy goes back and forth to the money guy, takes way too much time!! No forms on paper that you can read instead of on the computer! Steve was nice and he tried to get it done.

I have been driving cars made by Honda for 20 years. From Big Island Honda to Tony Honda, I especially love the service department. The greeter and the advisers are always courteous and helpful. Today (9/17/21), I brought my car in for a very minor issue. The service manager, Garret, extended his extreme sincere and caring service to me. He drove my car to the shop to make sure everything was right. Meanwhile, I got to chat with the friendly salesman, Steve, having a pleasant conversation at ease in the showroom. By no time, Garret drove my car out and patiently taught me how to reset the information. I enjoyed and appreciated my unarranged visit to the dealership. Glad to be a Honda lover in Hilo.

If you go to Tony Honda Hilo... you ask for Jade. Her Customer Service, patience, and knowledge of the 2... yes 2 Brand New Hondas she sold us is exceptional! With the help of Mark, their Finance Manager(?), both transactions went smoothly. She even volunteered to drive 100 miles to Kona so I could test drive a new Honda that was just offloaded there. I have no patience and ask key questions on all my vehicle purchases thru the years. She exceeded my expectations. MAHALO JADE, youre an asset to Tony Honda Hilo

The service department at Tony Honda Hilo never disappoints. I have always felt I could trust the service team, from the scheduler who is always so accommodating, to the person who courteously greets you at the service center, to my service advisor who clearly explains the services that will be covered, to the mechanic who performs a thorough diagnostic on my vehicle, to the young man who does a good job washing my vehicle and to the prompt shuttle service technician. I always share my positive experiences with my family and friends and they are also impressed by what they hear. This year my sister who has always been a loyal Toyota customer chose to switch and bought a new 2021 Honda CRV and I know she is very happy with her decision. Perhaps, she was swayed by my positive experiences with the Tony Honda team? 😊

I took my HR-V in for a recall repair, and I received very courteous treatment from everyone. The mechanics did a wonderful job on my Honda - both the recall repair and the Quantum service. Everyone went out of his way to treat me well and keep me informed of the progress on my vehicle.The repairs took time, but it was well worth the wait. My Honda looks and drives like a new vehicle, and I am grateful to all involved. The mechanics went above and beyond the call of duty to help me, and I appreciate it.

Just purchased a car there. Very pleased with the assistance in finding the right car at the right price. Peter the salesman i worked with was friendly, knowledgeable and professional. Mark the finance manager worked with me in putting all the numbers together, also great to work with. I would recommend Tony Honda without hesitation and will do all future car shopping there. GO THERE FIRST when looking for a quality car. Thanks again guys for making this my best car shopping experience.

Every interaction with the service department has exceeded my expectations. Lori, in particular, is diligent about details and ultra caring. I was scheduled to bring my Fit in to check possible uneven brake pad wear, but she called me the night before having apparently scrutinized the service report and told me that actually the pads were wearing evenly, so there was no need to come in! Ive never met anyone more dedicated than Lori!!

I had an 8:30 appointment with the Service Dept to have my Honda Fit drive shaft inspected as a recall initiative. Glen my service attendant immediately came up to me, explained how theyd be doing the inspection and why there was about two hours of service time required - really nicely set my expectations ;)When the work was finished he both paged and called me as I had gone shopping. Turned out my drive shift was just fine; and also got a nice written report on the findings. The car also had been wonderfully washed as an extra free service. Id highly recommend Glen and Hilo Honda.

Ive only had great experiences working with the staff at Tony Honda in Hilo. Glen was our service agent and he was great! Very friendly and welcoming, he made conversation during transactions and answered any question I had. My Honda was way overdue for some servicing and I was apprehensive about taking it in because of it. You know how it is, sometimes people in customer service make you feel bad about stuff like that but not Glen or the team there, they were awesome. Shout out to Alvin as well for friendly and professional service in shuttling my car to and from the dealership.

Very good service. Clint does a good job to make me feel invited and welcomed. Takes the time to explain. Very friendly. The waiting room is clean and comfortable.

Service Department is always quick and efficient. I always appreciate the shuttle service as well. Everyone is always friendly, kind, courteous and communicates clearly. Glen has been helping me with my car for years and Ive always been happy! Thanks Tony Honda!

Very professional staff and the service from Glen is exceptional!

If your servicing your Honda, this is the place! Service department is awesome!

Clint is an amazing asset to Tony Honda Hilo! He worked extra hard to make sure my extended warranty would cover my transmission which went out on my Honda fit at 68k miles. I was grateful it was under warranty and he was willing to work with my contract. My fit was repaired sooner than I expected and runs great. I trust Tony Honda Hilo and Clint with all my repairs!

We were greeted after we pulled in, and asked us how they could assist us. I can also compare this to another dealership as we had two service appointments for two dealerships on the same day (at the other one, we were ignored for almost 10 minutes by the four workers at the counter.). Glen from Honda kept me updated on the service of vehicle and any problems encountered. Although it is expensive, I hope it is quality work and I loved the complimentary car wash also.

I’ve never had any problems with Glen at Tony Honda Hilo. He always goes out of his way to ensure that everything is done well at a reasonable price. Once, when my battery was questionable near the end of my warranty, he replaced it for free. He has gained my trust.

Amazing car buying experience thanks to Sabastian and Marc! Quick and easy process and they were able to get our car payments to exactly what we wanted. 10/10 would recommend!

Honda Service crew found a wad of money and a set of keys that I had been looking for for 3 1/2 years when they were working on the airbag in my car. Their honesty was greatly appreciated. Lori is tops and the shuttle service is outstanding. Thank you

Excellent Service!!! Id give them an 11 if I could!!!hahahahaWe do All of our servicing here, simply the best!

Mahalo for the great service! Glenn was very responsive and helped us to make the right decisions for our car. Service department is always so awesome. Both Glenn and Lori are awesome.

Lori, Service Department Associate, patiently took my concerns regarding my 2019 Odyssey on Friday and van got cheked out on following Monday.She followed up with issues for technician and clarified that that is what I meant. Lori reviewed the completed areas of concern on the van when I came back 4 hours later. The team was on task and efficient.I aprreciate having the shuttle service as well as the friendly driver, Alvin.I felt safe, comfortable, and protected being driven to my home.

Very good costumer service.Thank you Jay for explaining all that we needed to know about the car. Much appreciated

Best customer service! Everyone was so helpful and supportive during the process. So easy!

Great, friendly service! Personnel is always helpful and works hard to make your visit hassle-free.

I had the pleasure of taking our Honda CRV, into Tony Honda Hilo, for a regular oil change, tire rotation, and complete overall service checkup today. The experience there, from the minute I arrived, to the minute I departed, far exceeded the service I have ever received anywhere!!The Service Manager, Lori Taylor, is a Customer Service Representative that can never be outdone! There is service, good service, excellent service, and fabulous service of which goes hand in hand with Lori!! I have never been treated, as a customer, the way Lori takes care of me, and I am sure of everyone!! She is the epitome of fabulous Customer Service!!! When that woman goes to retire, Tony Honda will never be able to replace her with another that can compare!!My mechanic, Elmer Guillermo, is the ONLY mechanic I allow to work on our CRV, or any other vehicle I own! That man is wonderful at being a Top Notch quality mechanic, and a great person at heart! He is a man that can be fully trusted to do the work required in a way that you never need to worry about the quality of care your vehicle received!! When that man goes to retire, Tony Honda is in a World of trouble!So, in conclusion, my experience at Tony Honda Hilo, today and in the past, is one of exceptional quality and care! I recommend their Service Department based on those two people alone! I Thank You both, Lori and Elmer for taking fabulous care of us and our CRV today!! 5/3/21

Steve was a very helpful salesman. the whole experience was decent. I would buy a truck there again.

Fast... Efficient... Great Service! Clint @ Honda...you da best! Aloha served here daily!

My family recently bought a Honda Cr-v and a 2021 Honda Passport from Tony Honda Hilo and they were very helpful. Krystal is very friendly and knows alot about the cars. Marc in finance was able to get me approved and on our way. If you need a car check them out first.

Jay is awesome! He connected me with a bunch of people in an effort to help me find a vehicle. He also recommended trustworthy car repair people. Honda didn’t have something that fit my criteria this time, but the next time I’m shopping - and whenever I hear that someone is shopping for a vehicle - the top person I am sending them to is Jay at Honda Hilo. Mahalo nui loa, Jay! 🤗🤗🤗

Called Tuesday morning at 8:30am to schedule service on our 2016 Honda HRV. No one answered. I left a message on voice mail describing the needed service and left a callback number. I am in their system as HRV was purchased at the Hilo location. After 72 hours with no return call, the HRV is going to another shop for service. Never had these issues before Tony Honda purchased Big Island Honda from the Fletcher Jones group. Disappointed in the lack of customer service.

Omg you would think these dealers would give you a full tank gas at least. Unbelievable.

Friendly people always smiling and tending to my every need! Aloha and Mahalo 🤙

I really wanted to walk out with the blue 2015 CRV today, but what the sales guy said in the car on the test drive was different in the office. Very disappointed.

Quick, efficient, outstanding service and very courteous staff

Courteous and friendly staff. Very helpful in providing cost and diagram for proper repair. Will recommend to anyone needing Honda parts or repair work.

Honda Service is always does quality work and they are friendly.

Lori and the service was very friendly and very helpful. I would tell all my friends to get there car serviced at tony honda hilo.

It was a pleasure dealing with the staff and would recommend tony Honda Hilo to anyone wanting to get a new or previously-owned vehicle. Made our buying experience very positive. A special thank you to Steve, Jesse, and Riley. Thank you for helping my mom out as well !Clint in service is awesome too! Always helpful.

I was very disappointed that after we had completed our purchase deal, I was told that I would receive only one key (keyless entry/start) for the vehicle. It is now going to cost me $561.35 to get a second key for my car. I felt that it was unfair that I was not told about getting only one key prior to agreeing to a price. When I pointed this out to them, I was told, We cannot compensate you any further because we already gave you a great deal upfront. I dont feel that not disclosing this added cost to me was such a great deal.

When I took the car for a test drive I did put on my seatbelt, drove the speed limit, look both ways, signal my turns and drove safely on the road. I also had a permit and a decent amount of down payment. Then after they made me sign a contract and then came back to tell me sorry I cant have the car yet. Walking off the car lot disappointed with no car. After they said they were going to help me to where I can make monthly payments. Promised me a car. Tony Honda is by far the worse car dealership. Horrible customer service. I know what Im talking about. Do not trust Tony Honda at all. Their liers and scammers.

Went for service was in and out quite nicely

I made an on-the-spur-of-the-moment call to book a service and received a prompt availability appointment. I can always count on Laurie to help me with my need. Mahalo nui to the Tony Honda Hilo crew!!

Everything went great with service!

Good customer service

Best service in town!!

My car light went on and called they took me in the same day.

This is my 5th Honda CRV from Tony Honda. Wouldn’t go anywhere else. Jay Maeda was great so professional and friendly. I am a business owner myself and know how important it is to be so customer friendly. Thanks again

Fast, polite, helpful and attentive

If you buy a used car from here they will absolutely gouge you and if anything goes wrong they will not help. Charged a grandma way too much for a car, which proceeded to break and need a new engine within a year! All this because they failed to diagnose the problem even though she brought it in multiple times, then told her they wont cover it because she drove with the problem. Yeah, she drove it because YOU said it was fine and couldnt find anything wrong. After multiple attempts taking it in she finally took it to another mechanic who diagnosed it within an hour, but it was too late and needed an engine rebuild all for a head gasket that YOU wouldnt diagnose or fix. I will never shop here and I suggest others do careful research when purchasing a used vehicle from these people.

Excellent customer service

Amazing people who are always trying to be better (please dont let them know that they are already the best;)

I was on my way home and remembered that the icon showing something off with the tires was lit up so I thought Id take a chance and stop by the Honda dealer and see if they could check it out or schedule an appointment for me. I pulled my car up and two people came up and asked if they could help me and I explained my problem and that I did need to make an appointment to get my oil changed. They asked if I had time today to have things done, they said they could run me home and pick me back up or I could wait in the lobby and have a cool drink or coffee! I sat down and talked to Clint who is in charge of my car maintenance file and he said it would be about an hour if I wanted to wait. So less than an hour later I was back in talking to Clint and he explained to me all the things that they had checked on my car all the things that came back great and a few things I needed to be planning for in the future and it felt good leaving with the knowledge that my CR-Vs health is in good hands! AND THEY WASHED MY CAR FOR FREE!

Lucky my civic is a great car, and I never almost never need help From the service department, because I called the Hilo dealer for help today 3 times so far.Well, they finally called back. Its all good.

Service quick and fast. Good customer service

Tony Honda customer service agent clint went above and beyond to help me get the estimates I needed to get the funding I needed to get my car repairs done. I highly recommend them for any service your Honda needs! They let you know everything your car needs done, without asking, and they wash and vacuum your car for free!

We arrived early for our appointment and we’re accommodated right away. We were done in about 2hours and were told that our problem was covered by an extended warranty. No charge...

Big mahalo to Forest and his team for helping me with getting a new car!!! Everyone was so helpful and polite and friendly.Best dealership on da island :)

Kahili was absolutely amazing all around. If you need a car but not too sure what you want, go to her. She’s super knowledgeable and helpful when you’re trying to find the right fit. She’s doesn’t play games and works with you, to fit your price and needs. 10/10 would recommend!

I was very happy with the sales department. Bought a new HRV 2020 for cash. Then i has my wife take in for 3000 mile service. Tony Honda has NO free first service. And when wide and 82 yr old arrived i got a call to buy from Tony Honda a three time service contract. I agreed and asked invoice be sent. As a dr i went to work and then received frantic call that wife and 82 old with Alzheimers were not being allowed to leave UNTIL i paid invoice that was sent but not received. Two hours!! I paid $24000 cash and they held my family hostage for over an hour. During Covid!!Im still angry. $24000 vs a $60 first service? You decide.Managers response was to give me one EXTRA service. Unbelievable. Never again. Dr Mike Colson

Hilo Honda service was exceptional. The guys are very thorough, professional, respectful and kind. My toddler and I were at the Hilo library while our car was being maintained but Hilo Honda went out of their way to cater to us. Since my toddler cant ride in the shuttle without her car seat, the guys from Hilo Honda brought our car to us at the library. They also called me about recommendations on the stuff that needed to be done on my car, let me know the prices to do them and they are very prompt. My family is very happy with the service Big Island Honda Hilo has provided us. One reason why I love Honda because of the exceptional customer service this particular Location has. I read their Vision statement on their wall at the office and they truly embody it. Thank you so much guys. We appreciate you.

Service is phenomenal. Went in looking for a new vehicle, walked away with a fresh pair of keys to my brand new 2017 Honda Accord Sport SE. I had Scott and Kaitlyn help me, who were both great and friendly. They made it painless and effortless. Happy customer I am!

We had a great experience at Honda in Hilo. Outstanding customer service was given to us by Chase and everyone else that helped us throughout the process of purchasing a vehicle! We were very happy with the vehicle and the price. Everyone was very helpful and friendly. I would recommend anyone to check them out if youre in the market for a used or new vehicle!

We purchased an extended service warranty, which was the best thing we could have done. It was wonderful to have our tire replaced. Very thankful for the special individual service rendered to us. They are definitely family. Thank you Big Island Honda Hilo

Didnt want to talk story on 2019 Hrv. Went to WINDWARD HONDA GOT A GREAT DEAL.WILL BE DRIVING CAR SOON.THANK YOU MAT &MEL.

Lori gave us outstanding service! Fix recall and RR shock that I was unaware of and fixed both that needed to replaced @ no charge. Excellent customer service!!

The salesman are very nice people but Also very DISHONEST about the used vehicles they sell... a ex worker of theirs told me to watch out cause they sell broken vehicles.. I never thought anything about it and just thought he left the company on bad terms! 6 months after buying the vehicle we noticed a big problem that even mechanics said that the dealership would have definitely known.. and of course the warranty does not cover .. now a year later I’m paying thousands of dollars to repair..and this vehicle is a 2016... just from this experience alone .. I will not return there!

A very professional organization with a knowledgeable and considerate staff. Our sales person, Josh Franklin was superb and helped us negotiate our best deal! Post purchase, Big Island provided additional services for our benefit at no charge! Truly looking out for their clients!!

Such professional service. From the moment you drive to the lot, you are treated royally and with great efficiency. Someone greets you, you sit down to get service, then shuttled to wherever you need to go. EVERYONE is cordial and helpful. Great service!

Clint was truly exceptional. He explained everything, and answered additional questions for me.Couldnt have had better service. Thanks, Clint!!! I brought in the car for my friend, Mathew. Makesme want to own a Honda, and have it serviced by you guys! - Ray

Once again, I was treated with the utmost professionalism and promptness. All of the staff are very responsive, and my service coordinator, Lori, is knowledgeable, pleasant, and very efficient. From the moment I arrived to the moment I picked up my car, every one at Big Island Honda I met was attentive and respectful. My car was serviced in less time than I anticipated, and Izra shuttled me across town to and from an appointment while my car was being worked on.I purchased my Honda if from Big Island Honda in 2007, and Ive been happy with their service ever since. Thank you all!

Scott and Kaitlin were wonderful. They were patient with us and our questions. I was able to compare vehicles and got a car that fit our needs and our budget. Service was efficient and personable. Im extremely satisfied with my new car and the purchase/sales experience.

Michael Neal and Katlin were exceptional and very helpful in every way. Dad and I are extremely satisfied with our new Honda HR-V. We bought from Big Island Honda because of its great reputation of sales and service and we are not disappointed. A wonderful experience thank you!

Marc, Nelson, and Cameron are the best example of customer service. Not just at a dealership but the best anywhere. They listened, showed they care, and helped with making my miracle happen. Truly blessed to have met them!

Big Island Honda wont stand behind their used vehicles. As is assumes that there will be things that can break down over time. But if within 6,000 miles of leaving the lot the transmission fails (5K), an electrical problem occurs (1K) and a bunch of little things like battery fails, parking brake fails, AC stops working and dash lights go on then then the car must have been jury rigged to run before it left the lot. Im sure they were laughing at me as I left. In my opinion they stole 18K from me and did it with a smile on their faces. After calling lawyers, I think I have a valid fraud case but it would cost about as much to pursue it as it would to get my money back. Better to just to walk away.Im walking away from Big Island Honda. I recommend you never set foot on their lot in the first place. It will save you time, money and embarrassment. :(

Best place to purchase your next vehicle. Customer service is 5 star excellence.

Love your Service Department. Lori always takes care of us. The staff is always so friendly and accommodating. Your service is one of the reasons I bought my son a 2017 Honda Civic. Mahalo!

The work on my Ridgeline was completed quickly and could go about my business. The Honda dealership service in Hilo is absolutely the best. Lori Taylor keeps me informed of the progress and I always leave feeling good about the work they performed.

Big Island Honda. Great service on buying a car. We bought our second Honda Fit here. Ask for Mike Neal! Great, friendly no pressure salesperson who listens and is very helpful!

I was delighted to have Joe Starr as my salesperson. He listened to what I wanted & never was pushy. He took the time necessary to show me & let me try out the autos he knew I was looking for always keeping my budget in mind. I took my time in making my selection & am very satisfied. Maka Alameda was also such a great rep who assisted me making certain I knew all about each button before I drove off the lot. Thanks to both of you for your very professional attitudes. You represent the Honda dealership greatly.

Just bought a highly recommended and Consumer Reports ranked CR-V EX fr Sales Rep Nelson and Manager Donovan. (Ask for them!) I felt very comfortable w their professional attitude, friendlinest, expertise and helpfulness. I am a gal kupuna and for me what cinched the deal was their excellent service. Im very pleased.

Ever since I purchased my2016 Nissan from Big Island Honda Hilo, Michael Neal stayed in contact with me and called at least once a month. He called to check on how I was doing and I remembered I had to bring my car into service. He managed to set my appointment up and when I brought my car in Mahealani greeted me and took my car to be worked on. I Waited in the waiting room and Mike came to visit me and say hello. The service was so fast it didn’t even feel like I was there for more than an hour since I arrived. I was able to get other things done before I started work at 12! Fast and awesome service... Mahalo everyone at Big Island Honda Hilo! I appreciate everything you folks do for me! Awesome Team!!

We had an outstanding experience at Big Island Honda. I was greeted and attended to the moment I got on the lot. The staff was very courteous and went above and beyond toward the purchase of our vehicle.

Sebastian Raymond was very helpful in assisting us in our decision on purchasing the CR-V. Had done some research prior to going to the dealership, so he was aware of the features I was looking for. The test drive was great! Also, when we decided to purchase or rather lease the car, he figured out the payment plan with and without the resale value of my Toyota Highlander as a trade in. Donovan also helped convince us that the lease option was a good thing.So far, I am enjoying driving the CR-V and am studying the Owners Manual. Sebastian went over a checklist of the features of the car; however, we had to leave, so I may have to go back if I need more help. He did give me his number and said I could call or visit if I needed more instruction. I love the mileage Im getting and the ease in opening and closing the hatchback.Mahalo to Big Island Honda!

Nelson was a good salesman honest and very helpful.Even after we bought our 2018 accord he still always checked in on us and still help us with anything we needed.My fiancé manager was great too I think his name was camron?But great service five ⭐️ s!

Ive always had exceptional service at Big Island Honda Hilo with Lori Taylor. She is superb in making sure our needs are met in a timely manner.The staff at Big Island Honda Hilo is very friendly and courteous. I always recommend Big Island Honda Hilo.

Recently purchased a car from Big Island Honda. Had great customer service from Jun in Hilo, great attention to detail and highly professional. I would highly recommend purchasing from this DEALERSHIP!!

Keone was awesome! Great Customer Service. He listen to my concerns and understood what services I needed for my vehicle. Always a great experience.

Proud owner of a(new to me) 2009 Chevy cobaltCame in feeling a bit skeptical not really wanting to be there (I grew up on Ford Dodge Chevy ect.) so I wasnt too enthusiastic about my fiance dragging me to a Honda dealership. We were first there to meet with someone else (Im sorry I cant remember their name) and was greeted by Marc who tried to get the person we were there for but they were busy so he offered to help us. I will be honest my first impression wasnt that great but Marc was amazing for us as was Honda. Im glad we went to Honda for our new car. Thanks for helping us out Marc and big island Honda Hilo.

Always Had a Great Experience With The Workers. Always Friendly And Helpful With Questions. Very Great Quality And Service!

A big Mahalo to Katlin for helping me and my fiance purchase 2 new vehicles!!! Katlin was awesome and helpful with any questions or concerns we had. Truly the best car buying experience we have ever had!!

My experience with Clinton and Team today was top notch! I received courteous and friendly service and my car was ready and waiting for me. No surprises just exceptional service! Mahalo

Marc and Keoni take good care of you! Very pleased with my purchase and would recommended these two to anyone! I didn’t feel rushed, or pressured to purchase the vehicle which was nice.

Service team always friendly and efficient. Parts dept always have what I need and professional

Nelson & Donovan made this trip pleasant and painless! I definitely recommend working with them👍🏽 - Very Happy Customers

Clint was very helpful and took care of my car in good time. He was attentive and thoughtful even though I arrived almost an hour earlier than my appointment.

I had great customer service even if i didnt purchase, Tony Maeda was AWESOME. Thank you so much

Outstanding service. My service agent Lori was awesome. Always good to see the braddahs.... Garrett, Donovan and Kiko. Two thumbs up and 10 stars.

Josh did an excellent job in meeting my needs as a customer. He was honest and was very professional in providing me the customer service in selling me a car.

WORST USED CAR SALESMAN MENTALITY EVER!!! I wish there was a way to give this place no stars. The more I tell my story to others on the Island, I hear similar stories over and over. My father just moved to Kona and we found a car we wanted to purchase on a thursday. Donovan in Hilo (who is a manager) called me friday morning and upsold us on a more expensive car - he said he would feel much better having his Dad or Mom in this car. We were excited and he offered a good deal, so we planned to purchase it and said wed be there the next day (saturday). He said he would hold the car for us and knew that we were driving from Kona to Hilo. Once we got to Waimea, I called to let Donovan know wed be there in an hour or so and got his voicemail. We showed up and the car had been sold by another managers salesperson. He said that someone they thought was me (but was really a guy named Jerry), called and changed my appointment to monday. For whatever reason, he said another salesperson decided it was OK to sell the car to someone else because of this. Thats almost 5 hours of a wasted day and leaving empty handed. Donovan assured me he would do his best to help us find another car at either the Kona dealership or through relationships with other dealers and call me back on tuesday (yesterday). Big surprise, that never happened.

Great customer service!