The experience was great! The place is really clean and everyone is really nice. They also have a cool coffee machine. Also (I think his name was Justin), was extremely nice and fun to talk to.

Just purchased the most beautiful 2022 450L hybrid Lexus from Lexus of Fremont. It was the most pleasant experience in purchasing my vehicle. All sales personnel were very professional and never made me feel overwhelmed! I recommend this dealership to everyone!

This was the first time using Fremont Lexus. From start to finish it was smooth and Justin my service advisor was informative and accommodating. I enjoyed looking at other vehicles as well. Daud (David) gave me and my daughter a lot of new information to go home with. Thanks.

I would give it 5 stars, but in the beginning of my interaction they asked me if I wanted a car wash, which case I always say yes, however, when they brought the car out to me it wasn’t washed at all. I was a little disappointed but over all It was good customer service. I got an oil change and waited 2 hours.

Was refereed by family. Alex was very helpful in every step of the process. Very good environment and friendly staff. They made us feel comfortable.

I wanted to thank personally the best customer service agent James for taking really good care of my vehicle and helping me through out the process at the service department. James is very kind and helpful and I was very happy with the service and his suggestions. Thank you James once again for great service

Got there at 645 AM on Monday, 10/11. I was the first one and my appointment was at 0700. One of their service agent was there around 0655. He knew I was there because I had my headlights on waiting. Around 7AM another SUV pulled up in front of me and the service agent that was there waited on him first….A white man….hey I thought we are in America . No cutting in line…I had to act like a Karen ( which I really dislike). but it seems they will overlook someone because their Asian . Well obviously I am pulling my race card ….

Excellent service from Tony, very welcoming, informative, transparent, no pushing. And I got the car I wanted. A really great experience!

You guys helped me with a car I have been looking into for quite sometime, Daud helped finish the process for picking up my 2017 Mercedes e300!They were super friendly and were honestly easier with this process than I thought it would be so I thank you all for that and best regards

We purchased our vehicle from Lexus of Fremont a few days ago (Wednesday). The sale advisor we worked with was Dewey Le and finance person is Danny.All WAS well, until we are being ghosted. We been trying to cancel GAP and Dewey confirming that it is cancel, yet no word from Danny. Its very disappointing when they want you to purchase a vehicle they are all ears and all, but when you got questions or want something corrected, no response. Dewey told us that he will have Danny contact us, yet nothing. I’ll be calling Lexus headquarter today to verify my paperwork & all the extras were taken out.Hence the 1 star.Also, the vehicle we purchased had an ANTS infestation and when I told Dewey about it, we were ignored. I am not sure what they did to the vehicle before we purchased it, but there are ants crawling everywhere in the inside and outside of the vehicle. I am disgusted with it. If it was just one or two, I can easily get rid of it but it been more and we dont know where there are coming from-- as they crawling out of all the gaps in the vehicle. So before you purchase, do a good observation inside and outside.We got our vehicle at 7pm or 8pm and it was already dark to see much. We currently still have the ants issue & trying to find where its coming from.What we are more disappointed with is the lack of communication with folks we worked with when purchasing the vehicle. No response from neither.If you want business-- maybe its better to go else where that youll be valued & no lack of communication. Not much dealership at the moment as many are just trying to get you to purchase & then ghost you because they made their commission.I am still waiting for that call that was promised to ease my mind about all the extras were taken out as requested

Always great service! I have always taken my vehicles here for all their service needs. Honest & Trustworthy! Pays for a peace of mind! I wouldnt trust any other place.Alan B - Service TechJaime C - Wholesale PartsMonte Munoz - Service DirectorScott Howell - Service WriterAnita - Service CashierJust to name a few that always make me feel like a truly valued customer! Thanks guys~

Purchased my second vehicle through Lexus of Fremont today. Been a Service customer there for over ten years and now a very satisfied two-time buyer. Excellent staff, extremely knowledgeable and personable. Very fair negotiations and value customer loyalty, which is a huge deal to me. As long as I live in the area, I will never buy or service my vehicles anywhere else! Top notch dealer.

Great people and great service. I went in to replace a recalled part for my car last weekend and it was an unexpectedly smooth experience.James kindly took care of my car and gave phenomenal customer service throughout the process. I normally avoid getting work done on my car at dealerships due to various experiences I’ve had but I’ll be sure to come back for my next service thanks to James at Fremont Lexus.

Upon my arrival, a service personnel courteously welcomed me, and stated theres a waiting room inside with coffee, or bottled water and TV set. Mr. Justin Plaude, my service provider, expeditiously managed the maintenance on my vehicle, and clearly explain to me the work performed. I received excellent service on my vehicle, and great customer service.

I had a wonderful experience at Lexus of Fremont! The entire staff was courteous and helpful. Bruce, Gabe, and Alex made the buying process quick and painless, and got us the best deal possible. Would definitely recommend this dealership to anyone looking for a new or used car!

Lexus of Fremont made my car buying experience pretty great. Bruce was very helpful and kind. He took the time to explain and was very honest with us. Only complaint was the long wait to get the purchase started with the finance. Once it was our turn it went by quick. Overall a great buying experience. Would recommend

Christina and Monty werevery attentive, solicitousand caring in responding to my questions. I feltthey truly cared in attending to the service of my car.They are what makes buying at Fremont Lexus a great and satisfying experience.

I dropped in by chance and I was immediately taken care of. Vener made sure my vehicle was handled with care of an alignment. I was given a loaner vehicle and within 2 hours I received a text saying my car was ready for pick up. The entire process was nice and swift. My car drives great again

This particular encounter was handled in a fair and professional manner. The problem was identified, the manufacturer stood behind their product.

I did an wheel replacement package with alignment. The job was done almost perfect, tires replaced and alignment is good, steering wheel center etc…BUT they scratched my beautiful rims while replacing it. So I had to take off one star. Now I got to go find the matching paint to repair it

Our experience w/Lexus of Fremont service department has always been a positive one. We are always confident that we will be treated with professionalism and respect because of Scott Howell. He is an outstanding advisor and is always helpful and accommodating to our needs.

Excellent service, and turn around time. James has exceed my expectations! Will be back to lexus of Fremont for all my future service!

Well they were right on time got my vehicle done right away. Everybodys professional over there I enjoyed going a lot so much actually that Im considering purchasing another maintenance warranty when this one is up so that I can constantly go there and make sure they keep my pretty baby running.

I always go back to Lexus of Fremont because of their excellent service to their customers. Tony Moyrong is very patient and Monte Singh will give you a good deal. Danny Dang explain everything clearly at signing. Very conscientious and thoughtful so my wife and I were sold 👍🏼👍🏼👍🏼

After experiencing a negative issue with my last visit, the general manager, Bill, reached out and asked how he could make things better. He went above and beyond in fixing the issue and ensuring I was satisfied.Although my car is on the older side, Bill treated me as if I just purchased a brand new one. Wonderful customer service in any industry has become increasingly rare these days, but Lexus of Fremont understands it and lives by it.Also, Christina F. and Ahres were great to work with.Thank you!

I had a battery issue which was under warranty, however, I had to pay for the installation which would have been $85 because I did not initially have the battery installed by Lexus. Justin, the Service Rep, was kind enough to help me out and gave me discount which ended up costing $45, plus they did a full advice wash if my car inside and out. I initially was not happy in the beginning when I learned I had to pay for the installation, however, Justin made it right with the half price discount and having my car cleaned. I left very satisfied!

Shane our salesman was very professional, friendly, and welcoming when I went to go checkout my potential vehicle. I knew what I wanted and it was my first time buying a new car. Shane helped every step of the way and made the process seamless. We ended up trading in my car and I chose the new 2021 Infrared IS350 F-Sport which was parked on the showroom floor. The dealership was very friendly and welcoming (not many dealers are and they can be pushy). We were actually going to purchase a used vehicle from Pleasanton Lexus however the sales guy on the phone sounded very stern and condescending. Im glad we came to Fremont and I found exactly what I was looking for. Thanks to Shane and Lexus of Fremont for a phenomenal guest experience!

Great service, and kept me informed every step of the way what was going on

The only reason I took one star away is because of tge amount of time you have to wait when you drop off your car. Then again when you go pick it up, but other than that the experience was great got a loaner to use while my car was serviced that was beautiful. If they can work on streamlining the process and getting people In and out of there there will be five stars

It was a great experience purchasing our first Lexus at Lexus of Fremont. Our salesperson, Austin Penn, was very professional, courteous, considerate and efficient. After the test drive, he offered a very reasonable price the very first time he came back with numbers, and we had an instant agreement. The package was exactly what we wanted, the car was beautiful in every way and a great joy to drive, and the price met our budget and expectation. I recommend Austin Penn and Lexus of Fremont to anyone who wants to have the privilege of owning a Lexus and a pleasant time at a dealership.

I have been utilizing lexus service center since 2013. They have not failed me yet. They have great service, great staff and an efficient process to ensure customer service is number 1. I especially want to shout out my advisor, Arnold S. He is always providing the best advice and service suggestions. My SUV is in such great shape. It look almost brand new. Thank you for all your great work!!! 10 stars!

Lexus of Fremont has the best service by far! All the service advisers are amazing. Whether it be a small issue, a big issue, or an unexpected issue they are always there to help the customers out ensuring that their Lexus’ are in top shape! Other dealerships BS around the block and this service department doesn’t do that. I appreciate them and they are by far the best dealership with the best service advisers!

Excellent Coustmerservice I like they welcome to Coustmers Bruce was very helpful and friendly,he helped us to find a perfect new suv, he spend lot of time to showing cars and explain everything in detail thank you very much I will definitely recommend automall lexus to my friends and family thank you 😊

Lexus of Fremont does a great job for us and the customer service is always excellent!

Excellent service… I have been a loyal customer for many years because of their excellent service and very professional as well.

Professional, friendly and prompt! Bought my Lexus in 2019 at Lexus of Fremont and bring it back here for service every time - and every time, they are consistently awesome from their customer service, car service, rental car for the day and a car wash to top it off. Keep up the great work Lexus of Fremont! Thank you.

I have been going to Lexus in Fremont for 18 years. This visit has as been unusually difficult. Usually I receive first class service but not this time. To start off the person I made my appointment with did not actually make the appointment. When I showed up at the time I had requested there was no appointment. They were very polite as usual but I ended up waiting 45 minutes before I was helped by a service rep. When we were done I was told the car wouldnt be ready for pick-up for 3 or 4 days. No problem and got a loaner car. One day later I received a text message that my car was ready but it was after hours so I had to wait til morning to make sure all the work had been done because it was so fast. I had to call 3 times, the first time my rep was off for a few days, call 2 the back up rep was not in and I was connected with another rep and had to leave a message. 2 hours later with no call back I called and was finally connected with someone who actually looked up my service and reported what had been done. Finally! My experience is usually 5 stars but unfortunately, not this time. I will still keep going here for service because they do take good care of my car and I trust they will continue to do so.

I have consistently received professional, courteous, and knowledgeable service at Lexus of Fremont with Christina. My experience on August 19 met all my expectations and then some. It is definitely the best place to get my Lexus service!

I have been a repeat customer at Magnussen Lexus service department for many years. I have always been treated like a customer should be treated. Today I waited and the car was washed and ready to go in a timely manner.

The staffs were a bit overwhelmed by the number of customers that coming in at the same time. However, the attitudes remained professional and courteous. Nicely done.

The employees here treat you like Family

Beautiful place, helpful staff. Eric was assigned to me and was relaxed and informative about what I was looking for and offered new options. I didnt buy a car yesterday but I would go back And work with them again.

Bought my Lexus UX 200 F-Sport. We agreed on a price over the phone with my trade-in. Went in to dealership and they honored the price. The transaction was simple, easy and no haggling. I’m very pleased with the service I received and absolutely love my car. I recommend Fremont Lexus looking for a Lexus.

UPD: My issue has been resolved to my best satisfaction. Monte has been phenomenally helpful and customer oriented. He came to my place and did diagnostic drive with me after his hours. Then he purchased a replacement part and picked my car at my house leaving me with curtesy car. Next day he drove my Lexus back and picked up the loaner. Now the problem is gone and the cruise control is completely functional. This experience was very positive and super convenient. Thank you Monte!>I came to LoF with a problem with Radar Cruise Control which was malfunctioning and at times displaying an error message and shutting off. Later that day Yvonne gave me a call and said they can’t duplicate the problem and do not see any errors in computer memory. She asked my permission for extended test which would involve driving my car to someone’s home and back with test equipment attached. I okayed that and she promised to give me a call next day. Nothing happened on the next day and following weekend. On Monday I called them to check what was going on. Yvonne called me back in a few hours saying again that the car did not act up. She asked to take car back and if the problem repeats RECORD A VIDEO (!). I was shocked since filming that on highway at high speed with malfunctioning cruise control is dangerous and illegal. I told her that I have a picture of the error message. She asked to text it to her and told me they will try again. After 4 more days of radio silence I texted Yvonne and asked about my car. She said they did second extensive test and could not reproduce the issue. And asked to pick up my car and come again if the problem reappears. I did, paid $225 for diagnostic. The mileage was 60 miles up, while the invoice indicated only one mile difference and a comment on the invoice was they drove over 7 miles. Once I got to highway it took 1 min for cruise control to start misbehaving and about 2 min to display the message again. And I recorded that video while it was really unpleasant experience. In next 15 miles the message got displayed 5-6 times and cruise control was barely working. I’m not sure what was done to my car that is called diagnostic and takes a week and 60 miles to find nothing. 5 min on highway do the job. I’m very frustrated.

I got my first car here, and Fred helped me out with the process! Fred was very nice and professional with the process. He wouldnt pressure me to do anything, no hidden fees, and answered my questions deliberately. He was very patient with me to decide since I was in the middle of Lexus or BMW and spent some time thinking. I would really recommend Fred! I didnt like his manager who looked a little grumpy though, but overall everyone was kind here!

Very high level customer care with quality ‘…………….

I made a same day appointment for a 20k miles service. It was done in less than 1.5 hours. I had a clean loaner car while my car was being worked on. Yvonne was prompt in communicating and suggesting only what needed to be done.

Everyone is very accommodating at Lexus Fremont, particularly my service advisor Justin Plud who took cars of something very important for safety driving before I even notice the potential problem. He’s awesome and very professional and got me right out the door in the shortest possible time.

These people sure know customer service. Very informative and polite. Every other dealer should check out how Lexus takes care of business. Im now a Lexus customer for life.

Great service as usual. Bought my car GS350 in 2007 and have brought it here ever since. I trust and feel very comfortable with Scott, Oscar, and now Ahres… they always take good care of us👏👍

Great service from Alex (Sales) to Chris (Finance). I couldn’t have asked for a better team to assist me in making my dreams come true and getting the cars that I want! I personally recommend having these two assist you. You will not regret your choice in car(s) with their large inventory as well. Thank you again Fremont Lexus for my 3 cars!!!

I have always had great experiences at Lexus in Fremont! I am so happy that I purchased my car there and also getting my routine services as well. Everyone that I have worked with just incredibly helpful and always exceed my expectations! A big shout out to my service advisor James Luong! I have been seeing James since Robert left Lexus before the pandemic I think. James is very helpful and thorough and I really enjoy working with him! I hope Janes stay there as long as I keep my Lexus!Thank you for great service and proving exceptional customer services!!

Great service from Ali, Amer, and Danny. Great prices on my trade and my new vehicle. Highly recommended!

My experience at Fremont Lexus has always been impeccable… With their sales team… Their parts team as well as their service teamMonte Munoz The ServiceDirector he’s very personable and treat every customer as if they were family.Every service advisor I’ve ever had has walked me through the process and giving me options… They allow me to make the choice that I feel most comfortable with.Today my service advisor was Justin Plude… he got me in and out in a loaner car in a matter of minutes… Once my car was completed I was alerted with a text… When I came to pick up my car it was smooth and went very quickly… Within minutes I was in my driver seat.I’d like to say thank you to you and all of your staff at /Fremont Lexus—-Ron Lee

I came here wanting a used Lexus (ES 330) that was listed at their website unfortunately they can’t sell the vehicle since it has safety issue. David showed me another vehicle and explained the vehicle (Camry) was we’ll maintained by the owner. David and the guys here made my shopping experience one of the best. Literally the best experience wether you’re buying a four thousand dollar or eight thousand dollar vehicle. Also their GM paid for my registration! This is an outstanding customer focused dealership.

Dont be fooled by the Lexus name and premium prices, this place is bait and switch. Watch out for two-faced service reps. James is only nice to you while youre spending $$$. He hung up on me when I called to tell him my issue was still unresolved. When I went back to the service drive-through today due to the issue not being properly diagnosed in the first place, his personality turned for the worse. James wouldnt greet me and avoided eye contact at all costs. Acted like he didnt remember me and claimed I was never a customer when I literally just had repairs done a few weeks ago. Cut me off numerous times while I was explaining myself and argued with me in his office. I left after a couple minutes bewildered by his lack of professionalism. James was pleasant, courteous and eager before I spent $1,200+ recently on repairs. After that money was spent, a different side of him presented itself. This business treats you one way to get your money, and then shows a different side once youre done spending. The worst part is my initial issue is still unresolved.I went with an authorized Lexus branch for my diagnosis and repairs because I thought I was paying for the best. James proved me wrong. If you think youre getting premium service because youre paying more..... think again. You can get equal or better service for less with their competitors. I will not be returning.

- Attention to detail.- Provided detailed explanation of what work will be done for the service.- Price matched some of the parts.- Answered all my questions patiently and clearly.- Very happy with the service.- Will be going here regularly for all my Lexus service needs

Everyone I had the pleasure of doing business with today was great. I got an awesome deal on a beautiful car and I couldn’t be happier. They were helpful, smart fast and efficient. Knowledgeable and made the buying experience a very positive one! Go Lexus of Fremont! You guys are great! Thank you all very much!

We had a very nice experience with Jim. We already knew what we wanted going in and he did a good job of quickly getting us out with our new car. As a female, I felt Jim was very respectful to me as the purchaser and did not talk over me to my husband who was not the buyer.

Really amazingly friendly, polite, courteous and helpful staff at this c dealership. I needed to replace my remote keys and Don at the parts counter was extremely helpful.

I’ve known James for almost 10 years when he’s still at Lexus of Steve Creek. Always provide good service. Most importantly, on time.

Car was taken in for maintenance. Everything was excellent, but they provided me with a loaner. My advisor told me that the team would clean and sanitized the loaner. When I entered the car, the interior of it was filthy dirty. From the steering wheel to center console. It seemed like the person prior to using it was eating and dirty all those areas. I was greatly disappointed since it’s a first time Lexus gives me a dirty car to use. Only reason why they do not get the 5 stars.

Thank you for consistently great service! Your team is always friendly and professional and I know my car will always get the best care. I appreciate that I have Yvonne as my service rep because shes responsive when I need help and takes great care of my vehicle.

My experience with this dealership was extremely positive. The entire team was friendly, very professional and provided exceptional service, answering all my questions/concerns. Thanks Tony M and Danny, your the best!

Very chaotic and disorganised. My service appointment on Saturday was at 11am and I was not checked in until 11:30 am despite arriving at 10:45am for the appointment. Received text around 3 that my car was ready for pickup. Returned to dealership at 4:10pm to pickup my car, paid for service and had to wait another 40 minutes for them to locate and bring my car in which the rear shade was disfigured and not working. Returned to the dealership at 4:55 to have them address that issue. I’ve been a customer here since 2008 and will go elsewhere from now on.

Fast and quick service. Amazing customer service. Would definitely come back.

We have been driving from San Jose to Lexus of Fremont for years since the early 90’s. The service is very personable. Lexus a quality vehicle and quality service. Thank you Vener and Greg for consistently providing excellent service. 😊 🤙

Amazing customer service! Dewey was an excellent sales representative. He was very willing to negotiate, but not in a pushy manner. All sales and finance staff who we spoke to were very helpful as well. Overall a great experience. I am very pleased with my purchase and feel like I got an awesome deal on my Lexus. I would 100% recommend buying at this dealership.

The visit a week ago was the last straw and I would never go back there again. I had been taking my both Lexus to Fremont for as long as I had them (12 years). Each time I always felt those service advisors were tying very hard to sell me expensive service that are not recommended by the car service manual. The latest service advisor (more like a sales advisor to me) I encountered told me the tires of my car need to be replaced and he said Lexus will offer price match if I found the tires somewhere cheaper. Later I did find Americas Tire offered better prices but he argued Lexus offers tire alignment ($100value) the other didnt. I went ahead and was given a loaner car. I was a bit perplexed why did I need a loaner car just for the basic service and tire replacement. I left the car in the morning and I didnt get the call from the Lexus service advisor till 6pm that day after I tried to call him several times inquiring the status of my car. He told me a technician has been assigned to my car for the next day to work on the car and didnt explain to me if they did anything at all on the first day. Then on the second day I received no phone call at all from them. The third day I got a call from another service advisor telling me in the process of tire alignment they found dent on my suspension so they could only perform as best as they could for the job and suggested to replace the suspension and other parts needed to be fixed ($$$). A simple tire change evolved into more repairs needed. I just told her no, no, and no for any repairs she suggested. To conclude, there should be a red flag when they give you a loaner car for a basic service and tire changes. The end of the story.

The VSC light and Engine Check lights of my Lexus LS460 were on. I called Lexus of Fremont and got a next day appointment. The service was handled by Scott. Scott is a very friendly and experienced service manager. Scott reviewed the past service record and offered me a loaner car. The diagnostic was completed and the problem was cleared very quickly. No surprise. Thanks Scott!

Brought my ES in for regularly servicing and they honored my warranty for one free service even though it had expired last November (haven’t driven much during the pandemic). Phat was helpful in answering my questions, and the car wash was much appreciated. Would definitely recommend this Lexus location and team!

I am very happy and my service advisor Christina very nice and kind person and I give her 100 out of 100

Today I had to take my Lexus for services at Lexus of Fremont.Although they were super busy.....I was out within 2 hrs.Service manager Mr Justin is simpllllly amazing guy.I highlllly recommend Lexus of Fremont.I would like to thank Lexus management for hiring such great and Knowledgeable staff. THANKS Justin********************

This is the second vehicle we have purchased from Shane and he has been very helpful and forthright. The process was streamlined and we were in and out in a couple of hours. We will continue to give Fremont Lexus our business.

I am really failing to see how this got such high rating of service. On the day of the purchase, the salesperson was actually trying to talk to multiple customers. My mom was actually in a rush because she is a nurse and her unit has been really short staffed. We explained that to him but I still see him dragging his feet and talking to another customer…. It felt really under impressive and kinda what the stereotypical car salesperson would be. Because my mom was in a rush, my god mother who was also there helped her drive the car back instead. Once we got back, we noticed that the car mats were not inside. Then that took another few days of back and forth to get new car mats delivered to our house. A month later, I’m having this awesome time right now playing cat and mouse with finding where my metal plates are. I asked the DMV who told me that the dealership would have it since it’s a used car. I asked my salesperson and was told that he can reach out to the business office. Then a day later when I followed up, I was told i can call myself…. Yikes… so which one is it?The car is actually pretty nice. But the overall experience has been far from what I see what other reviewers have said. I’m just a bit confused. I thought buying a car would be this joyous occasion, not the multitude of follow ups like this….

I had a very pleasant experience at this dealership. The premises were very welcoming and clean. Dewey the sales agent was very understanding of my situation and friendly. He stayed in touch with me prior to the meeting we planned to see the vehicle I was interested in. He sent me all the info about the car before I got to the dealership. Danny and Gabe from the financial department were very helpful in explaining the little details involving the financing of the car I bought. All in all I was very impressed and would recommend Lexus of Freemont to all my friends and family, whether it is a new car or looking for a preowned car, this is definitely the place to go.

Excellent service as always! Love Lexus! Thank you Justin for the best service ever!

Phat Lam was very thorough, helpful and friendly.Great service advisor. I prefer to contact him for my car services.

Bought by Lexus from this dealership and had a great experience with Ilyas who was super friendly and was able to answer all my questions and gave me a great deal on a new car.Also have been bringing my car here for maintenance and both Christina and Venner have been super friendly and helpful.

Monty, the service manager, is amazing. Always courteous and amazing to work with. Phat Lam was my service consultant and he was excellent in his customer service and timeliness. I will always go to this dealership to service my Lexus for I trust them. They are honest, have good customer service and professional. And they have kept my Lexus running smoothly for years.

James was my service advisor and he did awesome. No complaints. Thank you

Thanks Yvonne for taking care of me! It was my first time coming here and the maintenance service went smoothly without any hassle. Also appreciate the advise you gave me upon my next service. There was no pressure to buy or consider additional services to the car like some Lexus locations do. What a relief!

Certified car. Came in for 60k service and the service advisor claimed the spark plugs wasn’t included. We left after service was done and decided to contact corporate to see if that was actually true. Corporate said to contact the service manager so we did. Turns out it should have been included. Wow. So then I had to go back just for the spark plugs that should have been done. Mind you I live about 40 mins away. Manager said he could happily provide pick up and drop off service and a loaner vehicle. Nice. But who’s paying for the gas when they take my car ultimately? Me. Who’s paying for the loaner vehicle gas? Me. All of this could have been avoided if the service advisor knew what he was doing.

Dewey helped us purchase the 2022 RX and the process was smooth as can be. Am very happy with the purchase and service!

My car has a huge scratch that runs under the entire drivers side back door. It wasn’t there when I dropped off my car on Monday.The reps didn’t make any notes that vehicle had marks or scratches when car was taken in.Now reps claim scratch was there. That’s a lie!!I just bought brand new car on may 14th, 2021.This is horrible. Never going back to Fremont Lexus

I am very grateful for the extraordinary service Lexus provided me recently. Months ago there was a recall of certain passenger side airbags. I brought in my SC430 for the exchange. No problem. Then a few weeks ago, I was notified that Lexus wanted to inspect the vehicle to ensure that the brackets had been installed properly. Although Lexus would provide a rental vehicle in the interim at no cost, I was hesitant to take in the car because of distancing issues due to the pandemic. I also wanted more detail on the service that was necessary. I need not have worried. Carmen had the service manager call me to fully explain the proposed work. She then arranged for my car to be picked up at my home by Ron. She returned the car personally and safely after service. It turns out that the brackets had been installed properly and, above and beyond the call of duty, the car had been washed and filled with gas. Very nice!

Advisor, Frank, is knowledgeable, courtesy, and professional. I trust Frank to provide me the services my Lexus needs. I have been seeing Frank for the past 10 or so years. And the services are always great at Fremont Lexus.

I had an incredible experience purchasing my first car in california at Lexus of Fremont! I was received immediately upon my arrival and treated with respect and received a very friendly service and the sales staff, specially Mr. Austin Pann was very helpful, friendly and genuine and cut me a great deal on my favorite car in the lot! I’m very satisfied with the service I received and defiantly recommend this establishment to anyone who wishes to purchase a car without hassle and ease.

1. Staffs are very helpful and friendly.2. Phat Lam, Lexus Representative, is veryprofessional and courtesy. His service is beyondour expectations.3. This facility is very clean. Thank you so much.

Very good experience. When I think there is something wrong with my car, I drove to the Lexus store and they quickly diagnosed the problem for me. They also rented me a car right away, free of charge, and I will get it back one day later. The car was gone, very fast, and the whole process was very pleasant. thank you all of you

Phat has great customer service! Made us feel welcomed and also provided us with a loaner that we are considering to buy. Thank you Phat for the awesome service!

People are always nice and understandable here. The service time is well within reasonable and expectation.

I brought our 2019 ES 350 into Lexus of Fremont because of a “maintenance needed” message on the dash. Turned out it simply needed its 10K mile service, and the staff got right to work. My service advisor, Yvonne A., was helpful in looking up the car’s history and taking care of a documentation issue about our car’s service plan.In and out in about three hours, I expect they’ll see us back in the future.

Love love this dealership! Eric and Brent were amazing and got me what I wanted and could afford! No pressure either!

The staff explained to me about the issues found during the regular maintenance service in details. It is very helpful for me to decide which issue is more important and could cause more damage and repair cost in the future. I really appreciate that and the service attitude is execellent.

It’s been the great pleasure to to do business with the Lexus of Fremont. The staff are great, specially Monte, the manager, he help us to close the deal. We are so happy to come back to the Lexus of Fremont, and they work so hard for you.Thank you for everything.

I am fully satisfied with service adviser, James Luong and Lexus of Fremont. The experience was great. They followed up with the status of my car services. James provided good details of the services needed and he is a very knowledgeable service specialist of Lexus. Highly recommended!!!

I always excellent service when I use the mobile unit to service my car. They arrive on the designated time and are very professional when completing the service. I have had your technician (Dakota) and am very please with his expertise.

If your looking for a great deal and great customer service, Lexus of Fremont is the place to go. I had a great buying experience. Didn’t feel any pressure, test drove the car I wanted, and Fred is the guy to talk to. Went to a few dealerships in the area and outside the Bay Area and got the best deal here and got everything that was promised. Will definitely be recommending family and friends to this dealership.

By far the best car buying experience I have ever had!! Not only were they attentive but respectful or my time and also willing to work with me so that we both felt we were getting a fair deal. Thank you Amir for treating us like family, we will be back soon to buy another car.