Wow! I love this dealership! Can’t recommend it enough! I worked with Cynthia Heldreth, whom is amazing at her job, she carefully explained everything to me and went over the best options for my needs!She was prompt and efficient, she had started working on the paperwork long before I arrived for my scheduled appointment! Management was also very pleasant and easy to work with!I felt taken care of and valued!Thank you!Emily

My husband and I just bought a 2020 Jeep Renegade Trailhawk and Elier Franco was extremely helpful throughout the entire process. He was very quick to respond with all of my questions through text and phone calls. Testing out the car was a super fun experience for us and definitely made us fall in love with it. I really appreciate the way he went about it. It was an extremely smooth process and he always updated us with any changes to the loan. I think that if we dealt with a different person or bad sales rep weve seen in the past we would not have felt as good about the purchase, or would have passed it up altogether. He made us feel very comfortable and happy about our purchase and Im super thankful he was there to help! And the car is incredible, we got super lucky with an awesome deal. We will be driving this for a very, very long time and we cant wait for all the adventures!!

The video they sent us showing our engine compartment and even under our truck with the service advisor going over all the recommendations was AMAZING! We had full confidence that all the items were necessary because we saw them. Bravo! Great addition to their excellent service.

Service was supposed to take 3-4 hours. They finished in less than 2 hours and performed the 20,000 mile check-up on top of that. Excellent service. Brian (I think) was a first class employee and goes the extra mile to ensure the customer is receiving the best service they can get.

Juan Acosta was very gracious and accommodating during all our business interactions.

Good service. Busy when I got there but still checked in at time of appointment. Went in for routine oil change. Finished the service quickly and was able to get my car right away.

Amazing service, amazing effort. Extremely happy with my purchase. Joe A. was amazing to work with! Will definitely come back for future purchases.

Toyota Santa Fe is fantastic! Brian in the service department is extremely helpful and professional. The shuttle service is also very helpful for when youre getting your car worked on. Cant recommend this place enough!

Was traveling from Idaho to Texas when I hit a large pothole which bent one of my front rims. I was going to be close to Santa Fe the following day so called to see if I could get a rim. They were able to get one ordered next day and it was waiting when I arrived the following day. They originally said they wouldn’t be able to get me in until about 2:00 PM but they got me worked in sooner and I was back on the road before 2:00. Great Service

A little more expensive than going to a non-dealership mechanic, but they were very nice and thorough! My RAV4 was having some issues that we thought should be checked out, and they took our explanations seriously and even went on a test drive with me after to make sure we were talking about the same thing! Didn’t feel like anything was being pushed on us and everything was explained well.

Overall not impressed at all. Found a used vehicle online for my daughter and she went to test drive it. Reps were nice and friendly when she was in person. I started the process online and they just kind of left me in limbo over a week. What made it worse was for whatever reason the increased the price of the car a couple thousand dollars! When they gave me a quote I called them out on it and they said nothing had changed. I had screen shot the original post because I sent it to my daughter for reference. Offer clearly showed same exact VIN and stock. Rep that was helping me said he would call me back later that day with details and to move forward and he just ghosted me. I guess they are just trying to lure someone in with one price then change it along the way. Take the short drive to Albuquerque, I’ve never had this issue with Toyota in Albuquerque.

Excellent customer service. Brian was fantastic. He got us in and the issue address very quickly. Got our truck back to us very fast. We couldn’t be happier! Thank you!

I worked with five different individuals to purchase my vehicle at a very difficult time. All were helpful and responsive. Just waiting to hear now from the service department as they need to complete the vehicle with the tint.

I have never had a bad experience at this dealership. We own four Toyotas, one is 21 years old, still going strong at 30mpg. Everyone always has a smile on their face, remember your name and eager to help and/or answer any questions you may have. When you purchase a vehicle, you purchase the service department, which is outstanding. Joe Sanchez is the absolute best asset Toyota of Santa Fe has. He is phenomenal.

Brian was exceptional. My first experience with a video provided of vehicle inspection and I loved it. I could not afford to do everything recommended so Brian provided a list of to do’s with their price and level of necessity so that I can plan accordingly for the remainder of service.Jerome was able to perform the services for which I brought vehicle in for in expedient time so coat was LESS than anticipated, 🙌🏽 How often does that happen? Great experience

Santa Fe Toyota staff are excellent in my opinion. The sevice advisers, the drivers that move the cars once I have checked in are polite and willing to be of assistance. Santa Fe toyota has demonstrated excellent service

Attentive service from every single employee the second I arrived. Truck was serviced with the promised amount of time. Great work!

Brian and Cisco took excellent care of me. They were so helpful and impressive with the video of the inspection that I’m going to buy my next car here!

Frank Guerra and his team are absolutely amazing! Always professional and knowledgeable in everything they do. The Friendly environment in the Service Dept at the Main Shop made my visit a happy one! 😊

The team at Toyota of Santa Fe treats me well. They are thorough and explain everything. They have always been fair and understanding, especially when I had a family emergency. Great experiences always.

We found Juan Acosta (Internet Sales) and Robert Valencia (Finaace) to be competent and cooperative. Mr. Espinosa is fortunate to have them both as part of his team.

Every time I’ve taken my vehicle to be serviced the staff has been professional and informative on issues I’ve had. Top notch service, every, single time!

Always great service! Everyone is professional and friendly no matter how busy.

Brian is amazing, he helped explain more in depth what Lionel showed me on the iservice video. They both were very clear and made the process very easy. Brian is great! Great over all experience!

1 week ago I had the most exceptional first-car-purchase experience at Toyota of Santa Fe! David L. took me through the process patiently and carefully to trade in 2 vehicles and I drove away with the brand new car I really wanted. Service was efficient and friendly and I highly recommend him as the can-do car salesman for you!

Appointment was easy to make online and went smoothly! Frank at the dealership was extremely helpful; he clearly communicated with me about each step of the process, and made sure to inform me of what the cost would be upfront. Ultimately the issues with the car were fixed in under 2 hours! I also appreciated the care they took for Covid-related cleanliness and sanitation.

Great Experience with Santa Fe Toyota. My technician was Awesome! Brian was Awesome! We were visiting from Alabama, had a rat chew up all our wires!!!! Brian took care of us and got us back on the road!!!! Thank You Brian!!!! Victoria Lindsey

The service was simply superlative. Brian Brannan did a stellar job of sending my claim to the insurance company, of monitoring the claim process, of diligently working on getting my truck repaired. He was also exceptional in keeping me notified of the process to be followed.James Garcia who performed major repairs on my truck was absolutely excellent. He carefully examined the vehicle and then showed me exactly what needed replacement/repair. He took the photos needed for the insurance claim in a timely manner. His efficiency and diligence are clearly apparent in the finished repair.I would most highly recommend Toyota of Santa Fe, and in particular Brian Brannan and James Garcia

Worst experience ever, I drove all the way from Albuquerque with a good friend to go with him to buy a used vehicle. He talked and ran numbers the day before with the sales associate, my friend gives his information for financing they said it was going to be 2 hours to get an answer. We go eat come back and to see the status of the finance. Still nothing they havent ran any information then two ladys walk in and they sell the vehicle right out from him to her after we were neglected and sat waiting for 6 hours. Is this how you do business? Then the sales manager decided to say you didnt give him your ID earlier ( which we were driving from albuquerque which we werent able to take a pic of it) which is irrelevant because when we arrived he had all the information. I dont think anybody should be treated like that and will definitely spread the word of this horrible experience to my friends and family who have purchased vehicle from that dealership and no longer will support that business.

Service staff and manager were VERY helpful in all areas!! The part came in standard time. Then my car was done by the next morning as promised, other parts were recommended and ordered uppon my approval. They even worked with me on the price.

Great service at Toyota of Santa Fe all the time! Frank is my go-to guy and I find he is always quite helpful. Other employees are always willing to step up if needed, and Cisco and Ernie provide safe and friendly shuttle services.

We worked with Joe recently while shopping for our dream car from out of state. Joe was great, he did a full video walkthrough showing us the vehicle condition plus any defects and answered all of our many questions. Then he held the car until we could make the 6 hour drive to Santa Fe that weekend. Joe didn’t steer us wrong with the car, it was in the condition he said it was in and he gave us a killer deal! Joe went above and beyond to help us and even days after the sale, he called us to let us know that he found another key and was going to mail it to us. We would definitely recommend Toyota of Santa Fe! Thanks Joe!

Very courteous service advisors. Got quite a bit of work done in one day which was very convenient since I live out of town.

I used the service dept here for the 5 years I owned my Toyota. Theyre very slow but they are good. Mostly.When I decided to trade it in on a preowned vehicle, the preowned sales staff was just terrible. They dont answer the main phone or their direct lines. They leave their voicemail boxes full so you cant leave messages. They leave you standing around the showroom forever. Theyre very snotty in conversation so dont ask any questions about anything.Anyway, I took it to Carmax and got SEVERAL THOUSAND MORE DOLLARS for it than SF Toyota offered me, and I got a LOT more help finding my new vehicle (which is fantastic), and I bought it for under 20k. SF Toyota doesnt like to deal in used vehicles under 30 or 40k.

Audrey Allison and Jill in finance were amazing. I cannot say enough about the level of care and ethics offered through these two top local professionals. We love our new 4 Runner. Thank you Audrey!

The staff are amazing. I always leave pleased with their service.

Toyota of Santa Fe is the place to go. They really are a “Buddy in the Business!”I don’t make recommendations lightly, but I’m compelled to do so now.I was looking for a Toyota Tundra early in the year. Was frustrated with a larger dealership near me who made no effort whatsoever to negotiate over a small difference between my price and theirs. Fine, I walked. Next decided to email all the remaining Toyota dealerships in New Mexico, plus a few in neighboring states, with a fair proposition and request for a simple ‘yes’ or ‘no’ answer to my desired price. I addressed my email directly to the General Managers of all these dealerships, in part just to see if I would even receive a direct (not automated) response. I found it interesting that some dealerships don’t provide such direct contact information for their senior staff. Sent these messages and waited.Toyota of Santa Fe was the ONLY dealership from whom I received a prompt response, and from the General Manager himself, Buddy! He put me in direct contact with his General Sales Manager and a fair, straightforward, and transparent deal was quickly struck. All this initial communication, by the way, was via email. Buddy kept himself in the loop throughout and for a person in such a position to do so along with all their other business responsibilities is noteworthy in my book.At time of delivery I made it point to meet and speak with Buddy along with everyone else whom I had only known in a remote capacity. Buddy and his team were great to meet in person and I look forward to maintaining my relationship with them as I enjoy my new vehicle. Mine was really a pleasant experience I won’t soon forget. Toyota of Santa Fe is the ONLY Toyota dealership I will consider in the future and I will recommend them highly to my friends and family. Give them a try and see for yourself!

I came all the way here from Albuquerque mainly because of the reviews and true enough I was not disappointed. Frank was my service advisor he did all he could so I can be accommodated and to think I arrived at 3:00 p.m., I had my transmission fluid change and engine oil change which I paid reasonably plus Frank was able to give me a 10% discount. My next service I will definitely come here. Mario the technician on the other hand explained to me about the things going on in my car and was very helpful. my car now is on its top notch. The transmission shifts perfectly and it now runs like its brand new. The car is a 2009 Toyota Venza.

The Toyota staff provided excellent service on June 15, 2021. Initially Joe wrote up the information regarding my cars service needs. Then Brian Brannan provided the cost analysis and what was updated for my cars continued maintenance needs. The work was done in an efficient and timely manner.

Trini was was an awesome sales representative. He was thoughtful and extremely professional during the process. I love my new Toyota!!!

This last weekend we bought our second vehicle, a 4Runner, from here. Great & reliable customer service. They were able to answer all of our questions really worked with us to get us into what we wanted.

Although I was late for my appointment, Joe managed to have my service done in record time so I would not also be late for my subsequent appointment- and I was not!!! Thanks to you, Joe!! I really appreciate the accommodation!

Great service. While waiting, they sent a video showing what they were doing and what issues they found. Very polite and professional.

I cant rate Toyota of Santa Fe highly enough. My family and I have been customers for years and will continue to be. Raul Gallegos and Trini Gallegos are absolutely stellar to work with (I highly recommend you reach out to them if youre interested in purchasing a new vehicle). I had been going back and forth on trading my car in, potentially selling it myself, with the ultimate goal of getting into a new 2020 RAV4. After careful consideration they gave me more than what I had ideally wanted for my trade-in, ensuring that I was able to purchase the vehicle I wanted. They were accommodating, kind, timely, responsive, the list goes on. Toyota of Santa Fe has my family as customers for life. Also, make sure you go early in the day to beat the crowds.

Service was completed in a timely mannner with good clear communication from personnel at Toyota

I would highly recommend Toyota as the service staff are wonderful!

Super easy and efficient. I especially liked the video of the inspection, so I knew what theyd found, and the ease of approving the recommended service. Great job!

Amazing that you provide video of check over of the car! Really cool!

Great customer service. Greeted immediately. Kept me informed through the service. Amazing service department. Service advisor Joe Sanchez was Great!!

My Prius is 12 years old and I have not missed one service. Everyone at the Toyota service department is very good and professional. BUT I want to give my special thanks to Joe Sanchez for his excellent and personalized work. He has been taking care of my car for years. THANK YOU!

My experience with Toyota of Santa Fe was excellent! No complaints, everyone was great and I was in and out in no time! My salesman Charles was very knowledgeable about the vehicle I chose and was not high pressure. I would recommend asking for Charles Archuleta when you visit the dealership! Very pleasant experience overall!

We loved how easy going the sales people were (we worked with Charles and Allison), it was not at all how things were years ago. They were knowledgeable, without being pushy. They seemed to be taking good precautions, being this was during Covid-19 times. After the purchase, he took the time to show how things worked in the car. I had a follow-up call the next day, thanking me for the purchase and if I had any questions to call and he would try to explain over the phone or would send a video to help. Great experience!!

I had a good experience with the Santa Fe Toyota service center today. Oil and transmission fluid change. They did a full inspection and had recommendations for future services without being pushy. Even got a military discount. I will be returning.

Facility is very clean, staff very friendly and helpful. Got me in on time and out the door in a reasonable amount of time.

Have always had excellent service, I am on my 3rd car from Toyota of SFe. HOWEVER, maybe no more. Why is TOYOTA contributing to Republican causes? Now I want to boycott TOYOTA.

Maybe its because Im young but it just seems like people dont want to sell a car here. Many sales folks walked by us. They kept on directing us to the used cars. Then would disappear. Would have bought a vehicle today but was never helped.

A bit of a long wait but it was worth it. they even replaced an aftermarket oil cap with an OEM cap because I am a regular and somebody overlooked that mine was missing a piece. super nice and easy to kick back outside at a table.

I needed a coolant flush fast. They were able to get me in and out of the service department in two hours, and were friendly and understanding the whole time.

I’m a first time car buyer and I had the best experience. Juan Acosta really listened to what I was looking for and he was very helpful throughout the whole process. I really recommend Toyota of Santa Fe, I felt intimidated at first but it was genuinely a great experience. Everyone here is super friendly and helpful I will refer anyone I know to consider buying here it was truly an awesome experience. Thank you guys.

I am new to Santa Fe, and my Lexus overheated unexpectedly when I arrived. The service at Toyota of Santa Fe was wonderful. I liked that Brian took me out to see my vehicle when it was up on the lift so I could see for myself what was wrong. Also, Francisco Ortega, the shuttle service driver, was very kind and an excellent driver. I will be back. Thank you!

Excellent service from Brian Brennan and the the service crew. They fixed my Tundra in a few hours and keep me informed along the way with phone calls and test messages. It was very easy to schedule my service appointment by phone and I used the early bird drop off which is very convenient for busy people. Thanks to Brian and Toyota of Santa Fe.

So happy with our experience, we had shown up earlier than our scheduled appointment from out of town, and they were able to accommodate us right away. Shuttle service to run errands was great! We almost didn’t need the shuttle because service was so expedient!!

Brian was excellent - courteous, professional, knowledgeable - showed tremendous “grace under pressure!” The technician/mechanic did a wonderful job.

Salesman Jay Eakins got me a great value on my trade in and a good price on a very nice Tacoma TRD Offroad. He was helpful and friendly, and not pushy at all. I told him what I was looking for and he showed me several options within my budget and pointed out how they stacked up to each other. Ill definitely use him again next time Im in the market for a Toyota.

Quick and efficient work and service. The service department exceeded all my expectations! Thanks to all.

Gabriel’s great. Walked in with no intentions of buying and walked out with a fantastic deal. Brandon in finance was also a big help in explaining things well. Loved it!

Awesome people who genuinely care. Very clear and straight forward and offer good prices. Thanks Juan H.!

I love how they were on time with my appointment and it took just as long as they said it would. What a great way to treat a cusomer!

The BEST experience Ive ever had ata dealership service center. Thanks, Toyota Santa Fe, for how organized and efficient you guys are!

They were fast with quality maintenance work.

While purchasing a Prius at the office,. the sales person, Joe was very patient and courteous. When I arrived at promised time, he was waiting to let me into the office immediately. For each question, he replied me honestly and patiently. Also, the sales manager Daniel was efficient and courteous. I have been the customer at Toyota of Santa Fe since 1990s. Their quality has been getting better. If I were to buy a car gain, I will definitely recommend Toyota of Santa Fe. The quality of Prius has been excellent.

Prompt service and excellent repairs. All employees very pleasant to deal with

Easy breezy, in and out service. My car was worked on in a timely manner and all of the staff were very professional al and friendly. They didn’t rip me off either, just completed what needed to be done. What more could you want in a service department?

The process was extremely pleasant and hassle free. I would definitely highly recommend Toyota of Santa Fe and would purchase another vehicle there.

Joe greeted me, addressed my needs efficiently and prompted me, with totally perfect results.

Great fast service!! Work explained well!

Great service! Honest and helpful with all questions.

Working with our salesperson Noure, Sandra and Edgar in Financing and Conner in the Service Department was about as good as it gets when it comes to buying a vehicle and adding on accessories. My wife and I are very happy to have purchased our vehicles at Toyota of Santa Fe and would not hesitate at all in encouraging others to shop there. Making such a big purchase should be a pleasure- and because it was we were happy to spend our hard earned money at Toyota of Santa Fe. Thx guys!

Great experience. My salesperson (Jerry) was not pushy but was helpful and got me any information I needed. The process of buying my car was smooth and painless. The follow up after the purchase was excellent. They even delivered my car!

Everyone is always so nice and friendly. They are so awesome. Wouldnt take my vehicles anywhere else. Brian is so awesome. He explains everything. Thank you so much for everything.

I previously purchased a Tacoma from here and had a positive experience so went back to buy my Tundra. With covid related production curtailments and chip shortages, these trucks are in short supply and high demand nationwide. Audrey patiently worked with me for many months and then took the time to find and order the exact vehicle color and configuration I wanted. It arrived this week and I couldnt be happier. I traveled 5 hours to Santa Fe to pick it up. Noure in Sales made sure the process went smoothly, got a quick trade in appraisal and offer for my Tacoma, and stayed after hours to deliver my Tundra on the same day it arrived. Toyota of Santa Fe is a great dealership. Their outstanding staff provided a great experience all around!

They always find what needs to be done. Our FJ performed noticeably better after service. Thanx.

Outstanding service. Trinni was awesome! He got us the vehicle we wanted and also took care of our friend who was also looking to buy a new car.

Great service, lots of communication during the repair. Thank you

Top notch dealership, from Service, Sales, Customer support…you name it, Toyota of Santa Fe knows how to treat its customers right. Though I didn’t catch everyone’s name who helped us the other day (and, I apologize for that), I’d like to thank Joe Anchondo, Daniel Masterson, Edgar in Credit & Financing, the guys in Service, and shuttle drivers extraordinaire Ernie & Cisco for the part they all played in putting us into a stunning new RAV4. These people always make you feel like you’re the most important customer in the world and it’s that detail that makes all the difference. A class act from A to Z. Thanks, so much!

1st off the salesman that helped me was amazing. It started off as Joseph who was busy so he asked Garbriel Pino to assist me. This young man was amazing. He took me around to see all my options with what I wanted in mind. He never tried to hustle the hustler so he got bonus points from me for that. We didn’t find what I wanted till he asked if my price range could go up $2000. There was one Tacoma left so he got the keys for me to test drive it. As soon as we got in the truck another sales man started paper work on the truck I was test driving and was ultimately going to buy. As soon as we finished the test drive we headed in to start paper work when another salesman tried to take the truck from us claiming they have already started paperwork. My salesman Gabriel did not let this happen. The integrity of this young man will take him places in life. He fought for over an hour to get me my truck. The other salesman had seniority but that did not stop Gabriel from helping me out. I appreciated the help I got from this young man. He deserves a raise. Gabriel would have received 10 stars if it was possible.

Concise information on current status of my vehicle maintenance and what to plan for the future maintenance visit. Got good information on appropriate tire choices for my vehicle with price ranges and comparisons. Helpful to plan ahead before it becomes a crisis. Thank you for straightforward information and courtesy from all staff I encountered.

Always so friendly, professional, and helpful. I may never own a different brand of car. The service is awesome.

Great communication. Love the video diagnostic report!

Had the BEST customer service at Toyota of Santa Fe. I traveled out of town just for the amazing deals they provided. Gabriel really made this my first car buying experience a breeze, I will definitely be coming back in the future. Thank you so much so all the help.

Extremely professional! Friendly and thorough. Always an excellent experience!

Made an appointment to see a vehicle. the Vehicle was ready when I got there, salesman was slightly delayed. good test drive, low pressure, informative salesman. Put the car on hold with a deposit and came back the next day. closing was easy and relatively quick. Had a small issue with keys that I had to follow up twice on. overall very good experience

Fast and friendly service. The check in process was timely and efficient. Overall a great experience!

I appreciate the organization and getting me in and out of there in time.

Service was great! Frank was very professional, courteous and knowledgeable. Our vehicle needs were met and service was efficient! Thank you!

Excellent service. Friendly, knowledgeable, and incredibly fast!

Very swift, courteous service. Nice facility just around the corner from the dealership. Pleasant all around.

From the moment I walked in to Toyota of Santa Fe, I was amazed at everyones friendliness, helpfulness and ease it took to purchase my new Highlander. A special thank you to my salesman, Charles! He was so accommodating and helped me so much during the visit and after I left.

Friendly, helpful and courteous staff. Real professionals.

I was promptly greeted. All employees I saw were wearing masks. Went in to get breaks checked. Going on riad trip so wanted everything to be good. Turns out i need the brakes and rotors machined. Also needed a wherl alignment. Now i know we will b safe as far as the car goes. Thank you Toyota! I still love this dealership!