Josie is the best! It’s awesome to see people taking pride in their job and actually working offers. Got the deal done happy customer. Thank you! 😀

Manheim has all the greatest and lastest vehicles for sale. In-person, live sales returning soon.

Great place to work. Liked my supervisors and most of my co-workers. lol I really miss working at Manheim.

Only one person at exit gate. Lane is packed for 45 minutes. Gate itself doesnt work. Security checks out 2 cars, walking slowly to the car, which is blocking exit, letting those 2 cars out, and blocks a traffic for another 2. What a mess! Manager here is most likely a d***- should be replaced immediately. This is very unprofessional facility!!! Takes more than an hour to get a car out.

I prefer Manheim Riverside. It is a good place for finding a good car.

Great place to look at with Fine Cars, but theres major issues such as poor customer service and serious parking issues for not only staff but dealers and guests

Its a very very big place with multiple gates but a very professional, helpful and friendly staff.

Great place to work.good environment and friendly people.great costumer service.

Great day plenty of eater an good kind sevice

Over 3 weeks to try to arb a car for $3k in repairs that were missed by their condition report writers. Then they dont arb anything when they are missed. The auction says non-permanent damages. Everything is fixable on a car for a price. That means they should never arb anything. This is the worst place to buy inventory! There are much better sources these days to purchase inventory that are much better to do business and less in fees.

Best auto auction in southern california by far. Quality vehicles. Great purchase options such as Post Sale Inspections to insure a quality product to the customer.

Dealers only vehicle auction

Love Manheim one of the best auctions there is

Dealer Auction you have to know what your doing here. Its like trying to beat Las Vegas Casino!!

Typical to Manheim. Their security at the gate is worst than ever. Blain- the security guard at the exit gate is not professional.

Freaking Ferrari/Bentley/Rolls-Royce/Maclarens everywhere

The staffs were very helpful and nice :)

Nice people with a good selective of quality cars to chose from. Employees are very polite courteous its very well organized. Good experience.

Amazing

Everything is online or mail in now because of covid-19.

Great place for good cars!

This place is complete nightmare. This is high traffic manheim location that sells a lot of cars, and that means there are a lot of transporters here to pick cars. They have only 1 gate to let drivers out and this creates huge line of drivers trying to get out. Just getting one car out on average is 30-45min ordeal. when most drivers here picking up 7-9cars, it takes better half of they just to get the cars out.

Private Auto Auction. Open to dealers and wholesalers.... In the auto industry.The staff here is very friendly and will help you out with everything.If youre a dealer or a wholesaler, and you are looking for a place to buy or sale, this is your place. Lots of options and lots of different price ranges.

Love w ok working here. So many different cars I get to drive. The employee are super cool. I enjoy working with them.

Bought a car sent cashiers check sent transport to pick it up car wasnt at manheim. Nobody can tell me where the car and they wont reimburse me. Spoke to everyone at the auction except for managers. They refuse to answer my email or reply to my messages or answer my calls. At this point its been 72 hours and nothing yet.

Never been there.

Very good place to buy a car from if your lucky... they have any and ever kind of car you could dream of here...

Never buy cars from this location. Its sometimes even impossible to get it when you gate pass. Security are weird. Better do different locations.

This place has the rudest and incompetent customer service I have ever seen. What is wrong with these people? If you do not like your job, leave. REALLY NASTY CUSTOMER SERVICE. It took them 6 months to release a title. They sold my car 3 weeks ago yet have not released payment.

Its was bad experience ever. The system was slow so takes a lot of time to do payment, you after that you have to walk about half mile up and down to get the car keys, always keys missing, try get help of someone and then no one knows whats going on, go to see the manager for this location she was mean lady her name claudia She dont knows what going on, the security dont knows about anything, wasted my time, very bad experienc.

Work here

Horrible customer service,

Manheim Riverside isits a nice place to work there are so many good peoples very friendly and I love driving their cars the work is not too hard but just hot other than that I love it

I have to tip my hat to Manheim Riverside. I havent been easy on my reviews, but lately I am seeing improvement all over the place. Maybe its because I have a better understanding of what the Manheim lit workers actually go through. Maybe some of them recognize me and know I try to help instead of hinder. Whatever the reason, things at Manheim Riverside (at least on the lot) are looking up. Im happy I can continue loving my job.

Its a sweet please.

Manheim is a great place to work Manheim has helped many people adjusting to Hard life Manheim employment its what you make of it I think its awesome it has some flaws but all in all four stars out of five go Manheim teams:-)

I like this auction, it one of my favorites. Although recently a lot of new dealer faces with poor buying experience have jacked up prices seem to be dropping in.

I look forward to going to work everyday! I can hardly call the opportunity to drive some of the worlds finest vehicles (Rolls Royce, Lamborghini, Ferrari, Maserati, Porsche, BMW, Mercedes Benz etc. etc.) all day long work.

Most of the Employees are very friendly and helpful. The Upper Management team has some real ethical issues that need to be addressed.Very disappointed in observing how they treat their customers and employees.

Helpful and friendly staff. I do a good deal of business with Manheim Riverside... always a pleasure.

Only high end autos at this spot.

CR report vastly different real vehicle condition. CR says engine starts, and drivable with set of keys, but in reality the car needs to be towed and there is no key anywhere. Should been and could been much better managed, people with no customer service experience should get some training before handle real world situations. Just because you choose to avoid problem facing the issue does not mean the issue resolve by itself.

Cant seem to locate the vehicle you want? Chances are it can be found here! From economy to luxury,Manheim has it. Classic and muscle cars,too!

Gate Nr6 usually closed at 9.55 pm, and i think the girls have a balls, they have to know how to work with costumers and use right and calm words !

Wholesalers beware! Manheim keeps changing their arbitration rules almost in a way you can not even arbitrate. I constantly get PSI on the vehicles I buy and turns out some have issues and its like pulling hair with Manheim to get arbitration done. I closed my account with them, I suggest others to do so as well. They do not care for their wholesalers who buy 3-4 vehicles a week, because they are so big.. they do not pay attention to the their customers, especially wholesalers.

Vehicles dont match the CR. ONLINE BUYERS BEWARE! Auction will not stand behind the CR written at their auction. Arbitration department is terrible. Will tell you sorry its not their problem.

Horrible experience working with Manheim Riverside. I called on a Tuesday to make an appointment to pick up my car and left several messages. The next day, I called twice and still didnt hear from anyone. Then finally the 3rd time, I was able to get ahold of someone. I was helped by Gabby Garcia and she was very rude to me. Her tone was spoken in a aggressive manner. She said People have been calling all day, I cant control how many calls we get I was very upset with the way I was being treated. She has horrible customer service and could use some training for improvements. Bottom line, she did not help or answer any questions I had. She just read the script to me and ended the conversation. I would give this place 0 stars if I could.

Getting a little better not everyone shows attitude

Could we have some salt and pepper in the. lunchroom by operations?

Worst Experience. Getting any information from them is completely impossible! Cheryl in titles never calls you back or keeps you updated with anything. It has gotten to the point where they ignore my number until I call from a different phone line they dont know. How unprofessional!

There was an issue with a vehicle I purchased through this auction, Upon bringing up to upper management I received NOOOOOO help whatsoever . they passed me back and forth over a week . The gm never answers nor returns phone calls. they misrepresent their vehicles in photos .... NEVER PURCHASE FROM THIS AUCTION AT ANY COST . IF I COULD GIVE THEM A ZERO RATING I WOULD .

This is for the public bathroom at the checkout gate.I cant believe Manheim would allow their reputation to sink to these standards. The bathroom has mold, urine pools on the floor, peep holes in the wall, soap hasnt worked in 3 years... simply disgusting! And smells horrible everyday.Sad that for years no one had the decency to report to this to upper management.

They were very courteous very kind off of me water and popcorn I do appreciate it and I love this service

Manheim is getting really bad and Riverside is leading the charge. 0 stars would be more appropriate for their arbitration department.

Nice auction to buy cars from parking is okay landscape needs a makeover

Worst customer service I’ve EVER experienced at any manhiem location security “supervisor” Ashley has horrible attitude I got yelled at for asking a question she had zero knowledge on how to Assist the situation Lots of room for improvement I don’t know how manhiem would allow some one as disrespectful as her to represent a company as big as them waiting on Erick wang to contact me back

Super unorganized and the workers give attitude rather than assistance

Incredible luxury Auto auction with selection of Mercedes, BMW, Porsche, Ferrari, McLaren, Rolls Royce, Lamborghini, etc. Very impressive.

Staff are a family, extremely polite and very informative.

Manheim has a lot of variety of great quality cars with good warranties

Awesome auctionlots of nice cars for fair prices/condition.

Receptionist has anger problems, payment area ignore you and when you want to ask a question they give you attitude. Pauline was the only person who was very informative and helpful. Extra fees were charged and we were never explain, gave them a call and Sharil answer she was helpful, however when she transfer me to the people who could have explained the extras fees, to which I left a message and its been two weeks after several attempts, I yet to hear from them. When I went for a automobile inspection no one could help, waited about 45 min after asking the security who also said he did not know anything. After inspecting the vehicles we notice that they were in horrible shape; which was not disclosed. When asking why, we were told that they could not explain how that vehicle got in the line and that it must had been a inside employee who probably did not do its do diligence. This is a horrible place and we purchase three vehicles.. I have never experienced such an unprofessional environment for such a nationwide company. I also purchase a out of state vehicle in Philadelphia and I put it back on the line it sold for more and kept living them message to give me back the profit, this was one of the extended auction partners of Manheim( Bell air auto auction ) . I called them for a month no one returned my call nor could not give information even though I had my receipt number. I still to wait for a return call.

So, in only approx the last 3 months, I have experienced the following LARGE problems/lack of attention to detail:A. I paid for a vehicle in cash, 16k. Received a paid in full receipt, and gate pass to remove the vehicle. Title was mailed to me a short time later, maybe about a week. Of course the gate pass would not have been issued, and the title would not have been mailed HAD THE VEHICLE NOT BEEN PAID IN FULL. Theres no way around that with Manheim. So approx 2.5-3 weeks after paying for the car, I received a call from that location, get this: asking when I was going to pay for that car!!!! Flabbergasted, I said I already had, had picked it up, and received title already - two things which would have NEVER happened if the car hadnt been paid for!! I was told theyd do some research and get back to me shortly. Irritating but I wasnt worried. A few hours later theyre calling back. I am told Sorry, we have NO record of your payment, and DO NOT BELIEVE this car has been paid for. Pay the original balance plus late fees immediately, or bring the car back to us! Its clearly an error that a gate pass was issued and title was mailed. WOW ARE YOU KIDDING ME?? So pay twice for the same car, or give it back and let them keep 16k? Get the F out of here!!! I found my paid cash receipt for that VIN, marched it into a location, and got that cleared right up - though I never received an apology or even an excuse as to what may have happened on their end with regard to the error/oversight. What a great (lousy!!!!) computer system they have.....B. One car I purchased, while I made sure to review the vehicle summary page - where it shows sale date, VIN, miles, the seller, CR score, link to Autocheck and Carfax reports, etc, then the SALVAGE-YES OR NO line, being clearly notated as *NO*, then after purchase receiving a Salvage Title instead of a Clear Title!!! Titles are non-negotiable in all 50 states, meaning if its sold as Clear it has to actually and truly be clear. So after THAT phone call & subsequent research, found out the vehicle had a notation as salvage/prior theft recovery in the Separate-window-opening Seller Comments button/section at the very bottom of vehicle summary page (which nobody clicks on).... Yet I was flatly told I should have clicked on & read those comments too -- doesnt matter one bit that the MAIN summary page showed SALVAGE-NO, so its *MY* problem now. BTW: the car brought clean title money. Thats a nice little trick to offload a salvage vehicle for clean title money, right?!C. Bid on a vehicle online, on Simulcast. My bid was accepted, I was the high bidder, and couldnt bid anymore (against myself!). At least 5 full seconds passed. Right before the auction ended, the bid actually ROLLED BACK, to the company I was bidding against, and THEY won the auction -- for a lesser amount than my accepted/recorded bid!! No explanation could be offered when I raised hell to managers, GMs, and corporate. Needless to say I didnt get the car. Wow!D. Attempted to sell a vehicle. Got the lane and run number. Watching the auction as I was out of town, my car miraculously DOESNT EVEN RUN!! Wow!Im furious. And Im not going to run it 40 cars afterward, as most buyers waiting for it would have already moved on, thinking it wasnt running. Missed that opportunity! Dealers bring cars to Manheim to RUN AND SELL -- correct??? How does that occur if those cars dont EVEN RUN?? Completely ridiculous!! The explanation? We had a big problem with that this week. Lots of cars were in different lanes for some reason, and never ran. Your car that should have been in Lane 2? Yeah it was in Lane 8 - not sure why and sorry! Lets try again next week... Lol.Its laughable, truly!!!

In addition to those, Ive had numerous other smaller problems - such as but not limited to: floor prices not being put in at all/or put in at the correct amount, condition report or lack of condition report requests being put in incorrectly (ie in reverse of what I want), additional fees being charged WHICH ARE INCORRECT and not accurate (so keep an eye on your invoices or youll probably pay a bit extra), evening gate hours being changed randomly so when you show up to pick up a car you have to come back the next day instead, occasionally cars on their property being messed with, andddd the list goes on....!!!!Do I really need to come in and HOLD ALL THE EMPLOYEES HANDS, making sure they do their job properly??? What a disgrace!!! Its mind blowing how much stuff theyve got wrong for me (more than has been right, I can assure you of that!) and thats JUST ME - what about the other thousands of dealers nationwide??But, when Manheim makes A KILLING charging Buy + Sale Fees on every car, Condition Report fees, Sale Day Wash Fees, an additional Internet Satisfaction Fee (for internet sales - BOTH to buyer & seller!!), PSI Fees, Cash Payment Fee, etc, and contracts out the auctioneers to minimize employees & overhead - plus plays favorites with large new car stores and high volume dealers, they simply dont care about customer service or ANYONE -- just the bottom line profit margin. Which is sad really!!! Shame on you Manheim!!And now, Manheim wants to focus more on digital sales - so buyers cant even see & inspect the cars theyre supposed to be spending money on??? HAHAHA WHAT A JOKE!!! NOPE, NEVER DOING THAT!!!While I will say: to deal with them is basically a necessary evil as theyre the largest auction nationwide, and most dealers dont have much of a choice - it would sureeeee be nice if they upped their customer service & attention to detail immensely!! I guess thats my dream for the future, similar to Martin Luther King Jrs dream I guess.... maybe one day....Until then: I wonder what the next fee they will come up with will be?? Perhaps like the commercial, a fee fee. Or possibly a fee to enter the premise on sale day/an entrance fee. Or maybe start charging to park in their lot to attend the sale? Only time will tell which way this goes....Thanks for reading and be careful dealers!Note: these experiences above have been at several Manheim locations across three states, not just one location in particular.

Very good place to work if is cool.

For the last 15 years dealing with Manheim Auto auctions, I have nothing but praise for their effort to have satisfied customer base

I believe is good place to work people are very helpful

Very nice place and clean cars.

Yes, good place for a part-time job.

It is very hard to get them to help with problem titles or getting title status on a title you havent received. When I call, I am talk down to and still dont get what requested the first time calling and faxing. I just dont understand why they are so rude and it is not just me. I have heard from other dealers and auction how they do not like dealing with Riverside. This is something they need to work on. It is hard enough to deal with DMV and the public. Last error I had them had put wrong buyer on title. 2 weeks later nothing, called dealership directly. Makes you think...

Horrible!! A vehicle we have sent to this auction got lane and run number but never crossed the block. Not once but twice! Also we purchased a Prius from this auction as well with 100,000 miles on it. After bringing the vehicle to a Toyota service center we found out the real millage was 400k. It was a green light sale. BUYER BEWARE!!!

River side auction worst place. Staff never call back. I leave 19 massages. Adesa auction is batter then Manheim.

I am not sure how this auction treats the locals, but if youre an out of state buyer save your self the headache and dont buy from this auction online! The condition reports are rigged, i purchased a vehicle and when i received it the speedometer was missing!!! The trucker noted this issue as well upon pick up. I opened a claim with arbitration claiming that this vehicle is TMU(true miles unknown) and that it should of been announced, in response i received: since the vehicles speedometer was stolen on premises we were able to record the current miles when the vehicle arrived originally, since the vehicle never left our lot assume that the miles are still the same... Really?! Then why did the condition report have images of the car prior to the theft, shouldnt the condition report been redone to represent the current condition? Either way hard lesson learned!! Stay away from this con location unless you like surprises.

Manheim have Lots of really nice cars at this location.

Great cars, good people, their down to business. You must be agressive about your bid as the auctioneer will overlook you in favor of one of their high roller bidders.

Ive worked here in the past. All I can say is it is hectic at times, but you get to drive some the worlds most expensive and beautiful vehicles and get paid to do it.

Its great .good people and communication.

They need to serve better food like CADE does.

Employees were rude, told my brother we dont need to buy cars from here anymore if these are the people we have to deal with. They talked to us like we were below them. Not diggin that.

If auto sales fraud involved you should really not protect the buyer. You are enabling fraud. Or maybe its because you are involved with selling cars fraudulently .The car I purchased has 2 sellers, you and MM Auto. So between the 2 of you the odometer was rolled back. FRAUD

Good and safe place riverside police on site

Have bought 100s of cars here they dont care. When they misrepresent a vechile they tell you f off zero customer service . This place is totally mismanaged.

Jaw dropping. Very impressed.

Large location, various cars, plenty of parking on the outside, Large security staff.if I were in the market for these types of vehicles, This location would be a location that I would have zero problems in purchasing from.

This auction is awesome! Great Customer service and nice selection.

Security people are ABOVE the law here: can do whatever they want unpunished, never pick anything they dropped, trash all over the place, also restroom at transporter lot neglected: always filthy and stinky. Management seems careless

Bad costumer service....

Horrible Arbitration department, you might at well keep you PSI money and blow it at a casino, because you get the same odds when dealing with Kelley Creasey in the Arbitration department, and just like casinos the house always winsBad Faith business dealings, they dont know what they are talking about, nor do they care about customer service.... Try Adessa

Unprofessional staff. Damaged my 100K car and they did not pay for damages.

David Gutierrez at Dealer Services was the rudest and nastiest person in a professional environment. All I needed was a referral to a dealer and he was unwilling to help.

Corina is amazing and is always on top of her game and willing to help! Thank you for the hard work and always taking care of me!

Great staff and great vehicles!

Nice facility staff not very helpful

Best of all Southern California Manheims.

Arbitration people in office they dont care about any thing

I Work Here!

Enjoy this place. Grate Cars

Love it. Great people

Manheim needs to clean out the Arbitration department here and put the right people in that know how to do their job.

That lady or guy in a truck the security supervisor was the worst person I ever seen she was so rude and with cero customer service to her people at Mannheim should pay attention to that person it’s very disrespectful I’m very disappointed...........