I couldnt be more pleased with my experience today. I contacted Dawn See this morning with my concern. Dawn was able to get me in this afternoon after I got off work. The timing was perfect. Charlie I may have her name wrong was super nice as well. She did all my testing before I was seen by Dr Vanessa. Dr Vanessa was great as well and she explained everything to me as well as answered all my questions. This is my third time at this location and I will come back again.

I would highly recommend to anyone in need of an eye exam or new glasses or both to check out this store. You wont be disappointed. I was so impressed with the knowledge both from the Dr. and the all of the staff. Just a great experience all around.

Everyone here was wonderful and so helpful every time I have come in. I recently had to get a new pair of glasses after my dog decided to chew them up, and thank goodness I paid for the extra protection plan because it was all covered. The staff did a great job helping me work through this and making it a painless endeavor.

My husband and I had appts yesterday and we were more than happy with the services we received. Eva, Dr McKenzie and Amanda were amazing! Dr McKenzie was very thorough and patient, and she explained everything to us in layman terms. She was very kind, caring and thoughtful! Dr McKenzie went the extra mile, and she discovered something with my husband’s eyes that no other doctors ever mentioned. We are very grateful to her and other staff at LensCrafters for treating us with care and respect! Highly recommend Lansing Mall location and Dr McKenzie!

Dr. Hernandez was very kind and informative when it came to the subtle details of my eye exam. Sisqo was a lab genius when it came to building my polycarbonate lenses on a great pair of Versace frames! I will continue to use Lenscrafters for all my optical needs!

Dr. Vanessa, the woman that did the pre-exam, and the gentleman that helped us check out were all amazing. Super friendly and very helpful. Overall, super cool people working there. Very efficient and ready when we arrived for the appointment. Everything felt really comfortable the entire time. Would 100% recommend.

Erica W. saved the day. Not only was she super nice, but she stayed on the phone with my insurance company until they fixed my benefits. This was seriously some of the best customer service I have ever had. She made what could have been an extremely stressful situation 100x better.

Just had my eye exam here today & ever single worker in the store was upbeat, positive, helpful, & over-the-top kind! They worked with my insurance, adjusted my glasses, & gave me a few estimates for sunglasses + contacts. Everyone worked to make my experience a great one & I am looking forward to coming back to this location!

Very welcoming and kind. DR McKenzie was fun and precise on what I needed. Amanda gave me options and her best opinion of what fit and looked the best.Thank You

Best experience I’ve had In many years getting an eye exam and buying glasses. Everyone was helpful, polite, and a joy to work with at the Lansing Mall store. I will continue to use LensCrafters in the Lansing Mall for all my future vision needs.

I didnt have my eye exam at LensCrafters but Ive purchased my day-to-day and computer glasses for the past couple of years fr LensCrafters and Dawn See has been the salesperson that Ive worked with. Shes GREAT and is VERY helpful!

Amanda is AMAZING! Fixed our glasses in NO time flat! Super personable and a pleasure to work with. Ask for Amanda!

From the moment Eric greeted me, I new I picked a great place to get new glasses. Eric explained everything he was doing in the pre check in exam. Then Dr. Hernandez showed me photos of my eyes and went into great detail about what she saw. Amanda was Fantastic st finding me not one but pair of sunglasses, making sure I received all of the discounts I was eligible for. Overall is was a fantastic experience, and I will recommend my co workers to visit as well.

Professional, friendly service by a very knowledgeable and caring staff! Would highly recommend this Lansing Mall LensCrafters to all family and friends!

Professional, quick, and affordable. Definitely recommend.

Dawn was great at taking my appointment for 7, the doctor and reps Erika Robin & Sisqo were awesome! This visit was thorough and they worked with all 6 of my kids in a timely manner!!! I just cannot give enough praise and stars ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Customer Service was A1!!!!The workers were friendly, polite, and very knowledgeable. I have never had an eye doctor break down my eye exam like she did. Great service!! I will be recommending.

Knowledgable optometrist, answered all questions. Amanda helped greatly with finding a new pair of glasses and lens options. Great location.

I visited LensCrafters 8 months after visiting a different chain because I was experiencing issues with my glasses and eyes. The LensCrafters ophthalmologist was very knowledgeable, took the time to listen and to explain to me, and provided me with a much better experience and outcome. Thank you for being there to safeguard my sight.

Dr Vanessa made my first ever appointment a very good experience. She is very nice and informative.

Professionalism, kindness, and great advise from all parties involved Dr. Schreiner, Dawn, and Erika were absolutely awesome and very helpful! Been a customer for 25 Years!

Fast and simple exam. Doctor was very professional

Fantastic experience all around! Very friendly, as well as helpful staff. I was also in and out fairly quick, and I truly felt like every employee valued my time.

Always helpful staff and great doctors on site. They always take care of me and got me in on short notice for a new exam. Get the Optimap, so worth it even if your insurance doesnt cover it.

The staff and optometrists here are always super pleasant and friendly. Ive been going here for years and seldom have a long wait.Thanks!!

Dr. Brown is fantastic, always looks at my eyes with care and listens to any concern I may have no matter how big or small. The girls on the sales floor are excellent, always willing to help, and so informative and kind if we have any questions. I love coming here for my eye exams. :)

Always a very pleasant experience!!! Nice folks and very competent

Dr. Hernandez did my exam and she is amazing. Very professional and personable. The sales associates were amazing as well, and very helpful. Everyone has a cheerful attitude here. I highly recommend this location.

Lansing Mall location provides great service. I appreciate Dawn, Allison and Robin for their expertise. I value their patience in helping me with my individual preferences and going out of the way. I am also very pleased with Dr Brown who is great!

Amazing service! They got me in and out with glasses and contacts in hand in 1 visit. All of the staff were extremely pleasant and helpful. I will definitely recommend to others!

The staff is great and I was able to get an appointment the same day. BUT, I thought LensCrafters had one hour glasses and I found out it will take 7 - 10 days (maybe longer) to get my glasses.My old glasses broke and I can barely drive and working is virtually impossible. I have my computer screen enlarged so much my neighbors can read whats on it. And this is a crucial time for my business because Im expanding. Its a lousy time to find out that one hour really means a week or more.

#lenscrafters #LuxotticaWent to this LensCrafters store on 6/8/2021 to order a new frame and lens, the order was placed in their system. Before I gave final approval of the order, I asked specific questions trying to compare what was in the order with what was covered under my EyeMed vision insurance coverage. I was told by the office staff that they did not have access at their level to the information so they could not answer my questions. I found that acceptable. The person that wrote up my order said he would send an email to his chain-of-command requesting the information I sought. I called the store on 6/14/2021 and spoke the employee that entered my ordered in their system, he advised he had not received a response as of that day. So, on the same day, I called Luxottica customer service, they sent me a complaint form which I completed and filed electronically; the automated response email (from the electronic filing) indicated it might take up to 5 business days for a response but that if I did not receive a response within that time frame, I should send an email to the address indicated in the automated response. Due to no response by the 5th business day and following the directions in the automated response, on 6/23/2021 I sent an email to the indicated email address asking about the status of my complaint; as of 11 pm on 6/24/2021, I have not received a response to my complaint. I would add that on 6/23/2021, I did call the local LensCrafters store (prior to sending the email) and spoke with the employee that entered my order in their system, he acknowledge that the store received my complaint and that he has not received a response to his missive that he sent (on 6/8/2021) to his chain-of-command.Luxotticas non-response leaves me wondering if their primary interest lies in collecting money rather than putting the customer first and providing the best value for the customer. Luxottica also owns Pearle Vision in addition to LensCrafters; I will never do business with either retailer or this company!06/24/2021 at 1146 am: Replying to the owner who posted a response about 19 minutes ago to my review from yesterday (06/23/2021), you obviously did not read my full review, chose to ignore the review, or did not understand the review! I already completed a complaint form over 5 business days ago and also followed Luxotticas instructions for a follow-up email if there was no response to the complaint form. If someone from your location or Luxottica were interested in taking care of the customer, there would have been a response to my complaint or the follow-up email. Why would I waste my time completing another complaint form when there was no response to the initial one or the follow-up email? Unlike your location and Luxottica, there are plenty of other eyeglass retailers that treat the customer with respect and are customer centered. One example of the latter is EyeMart Express (which is located not far from your location), Ive taken my business there. By the way, EyeMart Express has given me more for less cost than what I would have gotten from LensCrafters!

Dawn is Awesome always very helpful !!

Everyone was so nice and helpful. They answered all my questions and spent extra time figuring out what I needed and the best way to do things with our insurance to save me the most money.

Staff was pleasant. Environment was clean. The doctor was very easy to talk to and explained things in a digestible way.

Really polite and upfront through every step of your appointment. Highly recommend.

The LensCrafters in the Lansing Mall in Lansing, Michigan always does a fantastic job. Their staff are not only knowledgeable and professional, but personable as well. During my appointment yesterday, the optometrist did an exemplary job of detailing all of the available information and clearly explained what each data point meant in laymans terms. I have an optometrist located 4 miles from my house, but I value LensCrafters enough to drive 25 miles because of my multiple positive experiences there.

Dawn does an EXCELLENT job. Very personable, friendly and customer service oriented.Thank you

The store was clean, the staff was friendly, and they had very good COVID safety practices. I would recommend this location, it was an excellent experience!

Very professional and right to the point. Showed me what it would cost and provided options and educated me on how to care for my new lenses. Nice location as well.

Everyone was very friendly and helpful. Much appreciated the commentary about what was happening, what the doctor was seeing, etc, as well as advice for picking out frames.

Great experience, great variety of frames to choose from. Staff is friendly and helpful.

The service here was great. I needed new glasses quickly in order to renew my drivers license. The doctor was able to schedule me for the next day. She was professional and did a great job. The tech that makes the glasses wasnt in to make my glasses right away but she made sure that my pair was the done first thing the next day.The customer service representative listened to me and helped me find a great pair of glasses. I told her what I liked and what I was looking for. She was honest about what glasses she thought didnt look good. I told her the price range I was looking for. I was paying out of pocket not with insurance so she helped me with whatever discounts she could offer. She found me a great pair of glasses with me and within my budget.Great experience all around I will definitely recommend them.

Great experience!. The doctor was caring and informative. Jen was very knowledgeable and entertaining while maintaining professionalism.

Very professional and thorough. Very friendly and knowledgeable staff who guided me in the best direction in making the selections available to me per my prescription. Also stylist products and great value for my money.

Great customer service!

They take the time to make sure that you are satisfied with your vision before you leave. I like to wear contacts, but I have both astigmatism and need bifocals so I have to give up either distance or close up. (They dont make contacts that correct both issue.) The Dr was able to make it that I could at least see my phone without having to use bifocals in addition to my contacts.

Everyone was so friendly and helpful. The online appointment making worked great. The doctor was very knowledgable.

Professional staff, friendly and very helpful with choosing frames.

Best place to get glasses

The eye exam was super quick and easy and everyone was very welcoming and knowledgeable of their job. Had a great experience coming into this store

Recently stopped in to grab a quick pair of sunglasses and look at frames. As soon as I walked in a young woman named Amanda could tell I was lost and immediately came over to help. Explained I scratched up my sunglasses and also needed new frames(glasses)and she helped me pick out some new glasses and frames and even found a pair for my 1.5 year old niece. Customer service and Amanda were great, Ive been and will def continue to be a life long customer as long as you employ friendly helpful people like her.Ian B.

This location has the best exam available as well as some great, friendly, educated people to help with the process! Thank you!

The best experience I have had yet! doctor Brown was fantastic.. he took his time to make sure I didn’t leave without being able to see much better than I was before. It took a little more time but we got there and I appreciate his patience and understanding throughout. I couldn’t be happier

I had an insurance problem and both doctor and manager were very helpful in making sure I was no longer stressed about being able to get glasses/prescription changed, if I needed. Im really impressed with how they handled my stress level and happy with how they made sure every detail was to make sure I left with a smile!

I already recommended you. My family and I were blown away at how extensive Allison took her time fitting the frames and then using the special measurement tool/program to get the right fit to my pupils-exactly what I wanted.

Great overall experience. Kristin researched my insurance prior to my arrival so I knew what to expect, and was great during the initial tests. Dr. Brown answered all my questions and made the exam easy and comfortable. Robin was fantastic helping me find the perfect frames, and then setting me up with the right lenses without any high pressure, yet provided sufficient information to help me make a good decision. I often put off getting an exam and new glasses because I fear high pressure sales, but my entire experience was beyond my expectations.

Although we missed Dr. Shriner, the new doctor was awesome and we enjoyed her very much and felt the exam was thorough. The new staff was also excellent! Much better experience than in the past few years.

Very helpful and professional services. Could not been more please with them.

Very helpful and a nice group of associates.. i am very satisfied with my visit..

I arrived a little early. Greeted well, and got right to the appointment. Friendly staff. Not pushy or rushed.

They are very knowledgable and professional.

We order glass for my Sister told us will be ready within 7-10 days it been more than 3 weeks nothing my sister struggle each day waiting to get her new glass. We had order from other places past years all arrived within 10 days this is 3 weeks!! or at least call us and shouldve inform us on this delay but nothing I have to call them like each week to get update each time they gave me different respond. Will not be using them again ever!

The doctor was great. She seemed to be very thorough.

People were friendly and empathetic to get me in and out. Excellent customer service akills. Excellent over all experience.

Dr was kind and very helpful in choosing my contacts

The whole staff was amazing to work with. They quickly tested my daughters vision and made it a positive experience. We will be back :)

The whole staff was super friendly and they really helped to make sure I felt important to them. 10 out of 10 would recommend

Amazing service !

The staff was professional and courteous. They explained the procedures they were performing and vision options that were available clearly.

Friendly and professional!

She was so nice and informational her name is Amanda at the Lansing Mall in Lansing,MI

It was a pleasure! The staff was very pleasant and professional.

The team at the Lansing mall is great! We were walkins and they were able to get both my husband and I in right away and together. We love lenscrafters and will always be customers here

The doctor that took care of me was very pleasant, kind and explained everything which put our concerns to rest. She was very professional and my wife stated she wants to come back at a later date for her eye concerns but wants her to be the one to see.

Exceptional service, some of these reviews are unnecessarily critical. Great, friendly staff, very concerned with providing good service. Broke my glasses case within a week, got a new one for free. Gave me free upgraded lenses for my glasses when I got them, for free, because they figured they fit the frame better. $100 rebate on my contacts too, very unexpected. Entire staff is very helpful, 5 stars.

Everyone was very friendly and helpful.

Wait time short. Staff helpful and very pleasant. All parts of exam done very professionaly

I have been going to this place last two years for eye exam and bought contact lens every time. They cant even order free contact lens when I ran out of lens. On top of it, the store manager doesnt even have courtesy to listen to customers. She abruptly cut the call. She just lost two customers.

Worst place I have ever bought glasses in 30 years ! Went to pick up my glasses and was told I bought janky glasses after spending over 500 out of my pocket !!! So was told I had to deal with them being crooked on my face !! Every one that wares glasses knows u have to bend them to each person !! But it didnt stop there the female working had a friend with her and decided to belittle me an continue on about how I didnt buy good glasses and I asked her to stop an leave me be as I was waiting for some one who was willing to bend them to fit an she called the security! The security was offended an mad over the way they both reacted sense I was not the one found to be causing the seen she was found to be !! Never got my glasses fixed to fit and 3 other customers left do to the way that girl treated me and my husband ! Will never use them again for my eye Care !!! And to top it off the security guard at the mall was even mad about the head person that was in charge wouldnt not give their names to the security even witch says more then enough !

There’s no point to making an appointment- my last three visits have taken over an hour, the staff barely seems to care, and you won’t find out about delays unless you call for updates. Exams are thorough, prescriptions seem accurate, but it’s not expedient or friendly enough to skip finding an independent optometrist.

I went in to check out some glasses and ask for help with my sunglasses, which had come loose on one arm. An excellent employee named Ted graciously performed the minor fix on my sunglasses while we tried on other pairs. I ultimately did not purchase today, but I cant say enough about Ted and the rest of the knowledgeable staff at this location. Ill be back!

So bad service ever. Melinda (as she written her name for me after many arguments with her) was so rude with me. She speak at phone during my speaking with her. She went to serve others, and ignore my papers...etc. When I ask to see the supervisor, she said Im the manager here. Soo bad service. I hope she did not lied to me about her name. However, I will not be there again. Save your time, and looking for a good place with a good service. This is my opinion

Great service, and professional staff!

It was thorough and pleasant experience.

I broke my glasses on a Sunday afternoon. Ran to lens crafters and in about five minutes they were repaired. I asked how much I owed and they helped me at no charge. Nice work and I will share the great service story.

Friendly and quick! Only took 1 hour to get my glasses as they had my lens in stock. May not be the case for everyone but overall satisfied with my experience there.

Very pleasant staff, not pushy with extras.

Friendly humans

The communication was terrible. I was told my lenses were ready. They were not cut so I had to wait 2hrs since their tech was at lunch. I couldnt leave the mall because I had to leave my glasses there. I get back to pick up my glasses I discover they have broken them! Snapped the side piece in half and then glued it. The associate didnt even tell me, I had to call him out on it. After some back and forth and him physically shrugging his shoulders at me, he basically said old frames break and I should have bought a new pair when I purchased the lenses. I had to leave with broken glasses and drive home after dark with no glasses because they initially said they were done but then made me wait 2hrs. I ended up speaking with the regional manager and met him at the Okemos store. He corrected the mistake by placing a new order for frames and lenses. It was supposed to be done that day but Im still waiting for a text confirmation. Not very thrilled with any of this.

Most pleasant visit to an optometrists in the 30 some odd years Ive worn glasses. I highly recommend it for future visits.

Great experience, as always!

Outstanding customer service! I have been going to this location for years and my last visit was exceptional. The lady that did my pre-screening was very friendly. The optometrist Tamara is always great to work with. The customer service rep, Shawn, was excellent. They were very busy, but worked hard to get to me in a timely manor. He listened to my needs and allowed me to ask questions and went above and beyond to make sure I was comfortable with my purchase and the pricing. Upon receiving my call that my new glasses were ready for pickup, I arrived at the store at 9:25AM. My mistake, the store didnt open until 10:00, but there Shawn was to let me in early and get me on my way. Kuddos to Lenscrafters Lansing Mall!

Highly professional and not pushy with sales

Im really disappointed with this place, staff doesnt know anything. Every time I call they cant ever give me an actual answer just ask for my phone to call me later and if I dont call back I never get the call. I have been charged twice a month ago and still they cant figure out how to give me my money back. I dont recommend this place to any body. Really a bad experience.

I went into my local lenscrafters with a scheduled appointment for a contact lens fitting. I have been to this location before and am in their file as a patient. I texted twice to confirm my appointment, but received a call the day before the appointment telling me I would need to reschedule because my insurance wouldnt cover a new exam since my last one was less than a year ago. I called back to explain that I would not be getting an eye exam, rather Id just like to be fitted for eye contacts, which is not covered under my insurance anyway. I came in for my appointment 15 minutes early and was told right away that I was given a call to reschedule my appointment, almost like they were rejecting my visit. I explained the situation, that I just wanted to be fitted for contacts, and was told Id need a new eye exam as well because my last one was more than 30 days out. Astonished, I was ready to take my money somewhere else when somebody else came and handed me a form to fill out for first time patients. I looked at the form and saw my name and insurance information, yet I was being told I was not on file. So I filled out the form correctly and waited, explained my situation yet again, and finally 20 minutes after my scheduled appointment start time, I was taken back for a contact lens course. During this course, I was told how to open a sealed contact lens case, and clean it, and then told to sign the form saying I had received the course. Not knowing that that was all the information Id be given regarding how to properly clean and take care of contacts, with no mention of how to fill and clean a case, what to do in case of certain emergencies, how to handle soft vs. hard lenses, how to order new contacts, what to do if I encounter eye irritation or warning signs of infection, I signed the form. Next an eye doctor came into the room and very politely worked with me on how to put in the lenses and take them out, and explained different things I can do to make the process easier. This was the only pleasant experience of my appointment. I was given a lense case that I was told was probably not used before. Upon paying $79 for the contacts course, I went home and googled all of the things that my instructor had neglected to tell me. Luckily my wife, who was with me and wears contacts, filled me in on all of the things I had not been told. Lenscrafters has lost my business, and I will not be recommending anyone to visit this location.

Please, please please don’t go to the one in Lansing Mall. Go anywhere else the one in Meredian mall or even drive an houe to any other branch. The staff in Lansing mall branch treat people bad and they don’t respect anyone. They will mess your benefits and I had to call my insurance to proof that I haven’t bought a glasses.

All of the staff were professional and knew their job and was able to help my family and me through the process.

I wont go to this location again, the Dr. was pleasant, quick and thorough but the people waiting on me as I ordered a new pair of glasses were less than friendly, the one who primarily worked with me was not trained properly and it showed and her coworkers were less than enthusiastic in helping her out (2017)Visit (2019), the staff was much more educated, they were professional and quick and accurate, Lenscrafters needs to buy their workers PCs (using tablets takes too long)

Very attentive, professional & helpful Dr. & sales staff. Great customer experience, thank you!