Pricey, not a huge fan of the way some of their staff approaches customers. Some do alright. It’s nice to have help offered but sometimes you can just tell they are wanting you to buy something even if it doesn’t help you.Clean store and respectful employees for the most part. Good place to go if you have any questions about your tech.

The staff here is very knowledgeable! Quick and easy checkout as well! If you placed your order online for pickup it goes by even faster. Everyone seems to be in good spirits whenever I’m here. Good work!

As far as best buys go, this place is feeling the brick and mortar online pinch like lots of others, but the staff here have always been helpful and kind. Its easy to let the drudgery of retail turn a person, Im happy to see the staff here seem uncommonly immune to the wear of the retail grind.Absolutely recommend this location for any best buy needs.

Love Best Buy and this is a great location. Great staff, good selection and extremely clean. Shame so many locations have closed over the years. I hope this one stays!

Less than thrilled… I looked around for a while. Someone finally asked me if I was looking for something specific. I said, yes, I’m looking for a power cable for my guitar amp. I didn’t know exactly what it was called but I said I knew that they were sometimes used on computers. This guy said nope, we wouldn’t have anything like that and recommended that I go to a music shop. The fact that he kinda blew of the request made me think he either didn’t know what he was talking about or he just didn’t feel like trying to help me, I kept browsing cause I thought it seemed crazy that they wouldn’t have this cord that’s fairly standard on a lot of monitors or charging cables. I ended up finding it less than 10 minutes later and it worked on my amp… I guess I could see how it might be a confusing request being that Best Buy isn’t a Music Store, but it really rubbed me the wrong way that the guy didn’t even try to help me and didn’t even fully hear me before me saying they didn’t have it. Guy should maybe find a job outside of customer service.

Great place for electronics. Friendly and helpful staff

Great customer service on a online return . Very friendly and knowledgeable.

Just arrived here a few moments before closing and despite my inconvenience they were very kind and helpful, they went above and beyond. Looks like good customer service just got better.

I stressed when the Wi-Fi icon and Network adapter were gone from my old faithful desktop 3n1 computer. I called You Break I Fix and was told it couldnt be repaired. Then I called The Geek Squad at Best Buy! They said bring it on in. I was there approximately 35 minutes and Josh had that thing up and running. I am so thankful! Excellent customer service and expert knowledge of technology.

Made an appointment for car stereo installation here by telephone at this store. Came in the day of, they didnt have me in system. I have no idea what happened. No other options were given but to make another appointment, which next available was 3 weeks out. Aaron G. & Frostie( store Manager) was not able to resolved the issue that was on there end. Not my fault. Poor customer service, I do not recommend this store.

A knowledgeable staff explained all the wifi extender models and helped me decide which was best for my situation and budget.

Good prices and large selection. Bought an open box laptop and received an excellent price on a quality computer

No body wanted to help w cash purchase of computer. Was sold a refurbished open box deal and it clearly stated in the comments that the testing failed. I tried to return it and they said because its the electronics and its an open box deal it was as is well nobody even looked and seen that the comment tag until I got it home in like really looked it over and tried to hook it up that the testing failed they have geek squad on premises there why do they sell me that now Im out 500 bucks

Dont believe what you see online or what they tell you in the store. Went to buy a chromebook for my son for his school work. The internet said pickup today. I get there and the gentleman helping me says yep we have 63. He finds out all 63 are. But we can have 1 delivered to you at your house tomorrow. Mind you this is Wednesday. So Im expecting tomorrow being Thursday. Well it showed up on Saturday. By that time I just returned it because my son needed it before then. I had to go somewhere else and buy 1.

Chandler in the Geek Squad, Abbie and Patrick in the computer sales department are WONDERFUL! They were all kind and patient and helped me pick an amazing new tablet! I was seriously in need of an upgrade; they helped make sure I got what I need!

The associate that helped us was impressively knowledgeable, professional and decent with our search.

We got a t.v. and the person who sold it to us was very informative.

Knowledgeable, friendly staff. Easy to order online and pick up in-store also.

Didnt have what I needed. They told me to go across town. Which would be ok, if I had the money for gas. I think im done with best buy stores. Some people will love it. But they converted me to just online purchases.

Staff was helpful with sorting through all the available options on new appliances.

My experience is always the same when I go to best buy...5 people ask me how my day is going, do I need help and I tend to get products that dont really work...lol I always have a Good day though!

Lily helped me find the Fitbit versa 2 I needed. West Saginaw Lansing Best Buy is awesome

I’ll gladly drive an extra 10 minutes to the okemos location (:

Great service as always, I was treated very nice as usual from the employees. I love how helpful everyone is when looking for something I want, thank you Best Buy!

The young man that wait on me was very helpful, patient with my questions and helped me to my car with my purchases

Good customer service. Answered all my questions and some!

Friendly and knowledgeable staff, well-stocked store.

I was dissappointed in the apple dept, was trying to price check ipads, and was given only one option.

Three stars for the help I received in the tv section. That guy very helpful with information on rokus. 5 out of 5.Waited in line for help with a cell phone. While I waited 15 mins, someone else walked up to counter and clerk asked them if they wanted help and would acknowledge my presence. For cell phones, just go to the providers store. T mobile in the mall was great. 0 out of 5 stars.Avg 3 out of 5.

All decent respectable prices, nothing crazy. Staff is great and will help you get what you need. I find this store fun to just walk around in because some tech is neat just to see but not spend your money on lol

More than enough people to help you find what your looking for

Associates are courteous and helpful. Not overwhelming with asking if you need help.

Avoid this geek squad. They will lie and tell you your item no longer has a warranty and then tell you to buy a part to see if it works if they install it. No help here!

Did a quick online order and in store pickup. Easy process.

Julian T. helped me find the perfect set of true wireless headphones. I’m very happy with my purchase and the customer service I received.

Probably the better of the 2 Best Buys in the Lansing area. Mostly helpful staff, rarely run into an issue with them. Good selection of electronics, though prices are higher than online, and are lacking in computer parts compared to micro center(which we dont have here)

The girl at the store didnt know anytjing about what i was trying to buy so i walked out w notjing i wanted

Went in, got help, bought what I went in for and left. All in the matter of 10 minutes. Perfect customer service 👌

Every time Im at best buy they never have what I Need in stock I alway have to order it but the staff is very knowledgeable in there tech

Its Best Buy. I am meh about them in general because electronics are not my thing. Hubs seems to like them a lot because he enjoys electronics.

Excellent service from several employees selling us phones and helping out two old folks Lol..

One of their employees helped me pick out a Fitbit. I appreciate it because Im not a techee.

Much better then the locations In GR. Store was actually clean. Staff available to help. Ill come here when I need a best buy.

Extremely helpful staff member went out of there way to inform me and my husband on how to navigate our purchase options without trying to sell us at all. This experience alone has us returning repeatedly. They also price match so we are always garanteed the lowest possible price near or far! Cant beat that!

Im not sure why anyone shops here anymore. Found most things cheaper online. Staff was friendly though.

Best Best really turned it around. Good deals and good polices. Good service. How can I win a shopping spree?

Tim was very friendly and helpful. Would absolutely ask for him next time. =)

Very spacious and clean bestbuy! The associates are amazing as well!

If I could live here I would..my favorite store ever! And every single Geek in the geek squad is not only there for your electronic needs but they are adorable.

Bought a pressure cooker online on Black Friday. It was ready for pickup like an hour or so later. Pickup was fast and easy. I got a really sweet deal! So far I’m really enjoying my pressure cooker.

Curb side pick up was a breeze! Ordered a gift for my wife and was able to pick it up within 30 minutes. When I got to the store to pick it up. I waited less than 5 minutes. I have been shopping this store for years. I have always been able to count on the staffs knowledge and great customer service!!

The staff is nice, but the same 3 people would EXCESSIVELY ask if we neded anything to the point of feeling smothered, it was quite irritating. Youd think after the 2nd or 3rd time of being asked and telling them No thank you, were just browsing. Theyd stop asking, but no. They continously approach you and wont leave you alone. It was a bit much.

The better best buy in the Lansing area. I have to go here more often than not since they seem to be better about keeping stocked than the okemos one.

Ordered online to have curbside pick up. They completed the order quickly and the folks bringing the items to the car was very quick and courteous. I recommend curbside to anyone who is still afraid to go into stores due to COVID.

Awesome employees,they help me so much. Also electronics and awesome phone case selection. Just wish moto could get the game together and give more moto edge (not the +) cases

I was greeted at the door and that same person helped me find what I was looking for and cashed me out. He was a great guy

Best Buy usually always has friendly staff that are always willing to help you find what you need. And the GEEK SQUAD staff inside Best Buy are very knowledgeable and helpful. Thank you Best Buy and Geek Squad for all you do! Stay safe.

The store is overall very nice. Sales staff are friendly, but constantly being asked if we needed help kinda got annoying.We went in looking for 2 Nintendo Switch games and some accessories. We found the games and most accessories we wanted, but most of the shelves were empty, which was kinda disappointing. The cashier at checkout was really nice.I also asked Geek Squad a question about fixing my tablet, which would end up being cheaper to buy a new one instead of having them reset mine.In the end, prices are kinda high (not unexpected being a big box retailer), but still a happy returning customer!

The people are very helpful especially the ones who have been there for a long time nice store lots of good stuff to shop for!!

Very helpful service. Wasnt pushy about up selling me. Helped me get exactly what I was looking for.

Our salesman Dave was absolutely fantastic! He was fun and energetic and very happy. Loved him!!

We love best buy, however tonight was one of the worst experiences customer service wise we have ever had there. My husbands galaxy watch stopped working, and we had previously purchased a warranty. The first customer service guy was not the friendliest, but he did return the watch then told us to go select another watch and bring it back to the counter. We go to select a watch and they are locked, so my husband had to find an associate to assist us. The gentleman who came over was very rude, he answered my husbands questions but he was very short and not customer friendly at all. After we had the watch selected he took it back to the service desk and continued with his rude behavior and sold us the 2 year warranty. His customer service was HORRIBLE,. If you dont like your job find a new one, if your having a bad day help someone else and your day will get better, hoping the next time we go to best buy they represent the art of customer service better its sad in todays world where kindness is needed that customer service is at an all time low.

Trae helped me identify the laptop that best suitedthe tasks at a reasonable price point. Really refined a lot of questions I still had after my own research. Definitely very knowledgeable in what the systems abilities are and what will be attributes to projects like DAW, video and photo editing software.

The young gentleman by the name of Tom Jones was a really great help to me with the purchase that I made.

Trevor was very patient and took all the time we needed to answer our questions on changing technology. Will seek him out in the future.

Nice and Clean helpful employees!

Helped a coworker pick up a washer and dryer here. They loaded them up for him and were very nice guys. The chick inside came off as a little rude though. I ended up calling my friend from inside as he waited outside (he forgot a mask) because I felt uncomfortable. At first, she made me feel like I was going to steal someones appliances. So I verified his phone number with her and she eased up. Could have gone a lot better. I myself dont shop here because I think its too expensive but I probably would if it was a nice experience and she kinda ruined that for me.

Very helpful staff and they come right up to you to ask if you need any help.

Staff answered all my questions and were very helpful in my selection of a soundbar system.

Customer service employee on May 9th at 3PM is not informed on BestBuy policies of returns and told me my $30 BestBuy rewards points would be gone if I made a return without an exchange. He suggested to call the 1800 number, which I did and he was incorrect the $30 was going to be returned to me in BestBuy reward points. Waste of a call into the 1800 number 🥱🥱🥱

Everyone very nice and professional. The only issue their site needs to explain you Must download their app for curbside pickup

In and out as always. Couldnt get the app to load at the moment for my curbside. Went in and was back on my way in 5 min with items.

Anthony was very knowledgeable and explained specific features more than once due to my hearing issues. Even tho he needed to repeat himself for me....he was very pleasant....we even had a few laughs. Fun shopping today ☺

I had purchased a cell phone from online and was having difficulty during the pick up process. Something was not activating right and now allowing me to move forward with my pick up. Kendra in the mobile department was very patient and helped me for 2 hours in contact with best buy and Verizon trying to resolve the issue. She did eventually get the issue resolved and was patient, kind and pleasant to work with. I greatly appreciated her time and efforts to help me! Customer service is key!

Although I was not thrilled by the way I was treated by the guy in the back selling printers very rude! I went to the phone area and was treated with the utmost respect! The gentleman and young lady were soooo sweet and nice I walked out with a new phone that I never intended to buy.

Hand sanitizer and masks available just inside the door. All employees had a mask on. I felt safe as I shopped. Sales person Tim helped me with my purchase and was very nice.

I purchased a way-to-big for my car special fresh out the factory TV and their associate Michael spent nearly half an hour helping us get it into the car. He was extraordinarily helpful and they were able to get my TV in stock on like 2 days notice. They’ve treated me very well in coronavirus with no contact pickups and mask wearing as well.

Place looked very empty and picked through. I actually asked if they where going out of business? Meanwhile you go in and there is one person ringing people up. Im Second in line and it takes 10 minutes to track a person down for the customer infront of me to accommodate the TV theyre purchasing. 10 employees doing nothing at all, 4 or 5 at the entrance counter alone. For some reason they cant open the normal checkout lanes up. Between the empty shelves and 1 checkout with more than enough staff to run 5 stores! I am no longer shopping at this Bestbuy!

The customer service here was absolutely flawless. Will most definitely be returning.

Picked up a DJI today so stoked to fly it. Great customer service here at this location and clean thanks best buy

BUYER BEWARE!!! I purchased a sound bar on Bestbuy.com that was open box. The condition stated “excellent” and that there were no missing accessories. When I went to set it up, I realized that it was missing the power cord and the optical cable. I thought, no big deal, I’ll just return it to the store and they will give me the missing accessories. That is NOT what happened. The customer service cashier said he could not help me and that I would have to get on Google to replace the missing equipment. I asked to speak to a manager (Justin at the Lansing, MI location). Justin told me the same thing. I asked him if they stand by their products and he replied, “well you didn’t buy it at this store, you purchased it online”. WHAT!!!??? I asked why that would make a difference considering it is all affiliated to the same corporation. He still insisted that there was nothing he could do for me. I told him I wanted a refund then. He told me he wouldn’t give me a refund either because there are missing parts. ARE YOU JOKING???!!! I have never had such horrible customer service. I will NEVER buy anything online or in a Best Buy store again. They must be so desperate for managers that they are pulling stock boys out of the warehouse to manage their stores!!

Helped me purchase a new phone. Very helpful.

Geek squad handle my issue with ease! Excellent customer service.

Ashlie was very helpful and pleasant to work with while buying our new phones.Earlier in the day I had to work with geek squad they are always fantastic, worth the yearly fee

Met me at the door and gave me all the Info. I needed thank you.

We took in our laptop to have issues with Microsoft One Note for writing inseldentals for other correspondence.

Nice best buy. Huge selection. Employees were very helpful

I had to return an item and I bought over a year ago. They took it back and replaced it with the one I wish Id ordered in the first place. Very friendly and accommodating.

The staff are nice and friendly but I had to find someone who was already helping someone but over all the place was great I love coming here and the staff are amazing

Good place just went in for a power strip service people was helpful.

My wife went into this store to buy a particular printer. She checked online before we drove to the store to make sure they had one, which indicated they did have one. When she got to the store the salesperson said they didn’t have any. She mentioned that online it shows they do have one and he said that they do that just to draw people into the store and that it’s not always accurate. The salesperson checked his computer to see if the Meridian Twp Store had one and it indicated there was one there. My wife asked the salesperson to call over there to make sure they actually had the printer in stock and if they would put a hold on it and he didn’t want to make the call because they never answer the phone and it was too much hassle. From the parking lot of the West Lansing store my wife tried to call the Meridian Twp store to check stock herself and couldn’t get anyone to answer the phone. We are now driving half an hour back home to order it off of Amazon, which I hate doing, but with customer service like what Best Buy offered today you can understand why.

Helpful as usually. Great place

Fast friendly service

Empty spots and didnt have what I needed.

Good place to get appliances amongst other things. Plus they do price matching! Noah was great.1 Corinthians 15:1-8King James Version15 Moreover, brethren, I declare unto you the gospel which I preached unto you, which also ye have received, and wherein ye stand;2 By which also ye are saved, if ye keep in memory what I preached unto you, unless ye have believed in vain.3 For I delivered unto you first of all that which I also received, how that Christ died for our sins according to the scriptures;4 And that he was buried, and that he rose again the third day according to the scriptures:5 And that he was seen of Cephas, then of the twelve:6 After that, he was seen of above five hundred brethren at once; of whom the greater part remain unto this present, but some are fallen asleep.7 After that, he was seen of James; then of all the apostles.8 And last of all he was seen of me also, as of one born out of due time.

Worst customer service ever! They never have products in store which is pathetic. They take 3 weeks to ship. I’ll be buying online elsewhere. Products damaged! They delivered after many weeks and forgot another order of mine. I can see why brick and mortar companies are going out of business, service and lack of care to customers are declining. Management needs more training. Never again will buy from Best Buy nor would I recommend. Over priced as well, I found the same product for $200 less than what Best Buy is selling for. This place is ridiculous.

Trevor and dave are the worst salesmen in the place . Went in for a small business laptop and specific programs/operating systems. Trevor completely lied to me about the entire laptop and what it had on it. Now i have a thousand dollar laptop that i will never use. Thanks for nothing trevor of best buy okemos, mi

Best Buy has all the latest technology all in 1 place thats what I like. Drones, Phones, Cameras, Laptops ect.

Went to get memory card for my surveillance camera

Willing to help with everything you need.