I went to this store to purchase a piece of lumber and have it cut. I was completely blown away by the amount of support that I received from Jim in lumber!! I had some issues with my dimensions and Jim took the time to help me ensure my dimensions were correct and he was incredibly patient and helpful. I was able to ask lots of questions about how to proceed with my project in the most effective and efficient way possible and received excellent guidance! Additionally, Bruce was a support in lumber as well. I will definitely be returning to this store because the customer service I received from these gentleman was exceptional.

So far only good experiences in this great franchise. All stores are great and this one is no exception. Nice selection and availability of all kinds of brands and tools.

They have rules for customers “Must Wear Masks” but their sales associates are not following that rule. Several visits and always several sales people maskless. Rules for us but not for them. Will go to other stores I.e. Menards or Lowe’s etc. Really ridiculous. Do as I say, not as I do.

Had to return something and Christine interrogated me and inspected the item, flipped it over 4 times and pulled at every seal like I was a criminal. Brought it close to her face to get a better look. Item was brand new with receipt bought last week. Dont think Ill be frequenting this location again.

They have everything. Good luck just finding it. Asking the staff for help is kind of like flipping a coin. You might get lucky and get one of them that knows the layout and where things are, or you may get one of them that put on the orange apron a day and a half ago.

Great staff came in was immediately helped in lawn n garden n the employee walked me too my desired items n answered all my questions. Wish i caught the guys name but i was also in a little rush. Was even polite enough to hold my non purchased items for me while he showed me the fencing outside n described my options. Terrific experience

I think they are short staffed, some department had no associate, I went around looking for help but the few staff on other departments claim they dont know much about what going on in the department I needed help. So I concluded they are over stressed, or management is just faulty.

Excellent customer service! They will help with any questions, and try to find answers! Great place to find all home needs!

I have an odd shaped plus sized body...that needed lot of summer clothes. We picked out a lot of clothes to try on..bought 15 items. Saved $401.23. Our associate 0718 was a huge help. JCPenney will always be our first place to shop!!!! Thank-you very much!

I was just there today to buy a waste injector pump & parts. I had a question on what pump to purchase, but couldn’t find anyone to help me. I found an employee in a different department and said they would send someone, but no one ever came. I then called customer service while in the store and said I needed help in plumbing and they also said they would call someone to come help me. After another 15 minutes I left and went to Menards who had not 1 but 2 employees in plumbing to help me. Home Depot just lost out on $478 and future purchase, but saved $100 by not hiring enough employees. As a business owner I’m shocked such a large company would risk losing customers to save a few bucks.

Crowded today being Sunday. I must say they had plenty of help out on the floor. Naturally the Garden Dept was very busy. No problem though they had 4 cashiers on duty and they kept the crowd moving which is more then I can say about some big grocery department stores. Very pleased to see Home Depot putting in the effort to help their customers, and keep them smiling 😃..

Employees are nice tool rental moves fast and they dont sell all but two brands of paint but they do color match

Just received a online order. That was completely destroyed. Call customer service # an no one answers or It hangs up on you.

What a difference! Yesterday I went Menards and had to leave with bad experience from Bella.Right away, I went to Home Depot in Crest Hill to buy a bathroom vanity, sink and few other items for a home renovation project.After finding the right vanity and the sink top, I needed assistance to get them loaded. Until customer service, I went looking for the other items.I met Gianna at the paint department. She is also same age girl at Menards (20?). OMG she knows her stuff. Paint no problem; gave here the Sherwin Williams paint code, she suggested a sample size. That was more than enough to patch few scratches on doors. She recommended a brush, she found goof off with no time.Buy the time, O went back o vanity section, the help was there. I was able to leave the store less than an hour. I got $50 discount which did not expect.So no more Menards or their silly 11% rebate. I have to say goodbye.Gianna should b promoted! She should be encouraged to go back to college. What a smart kid! Thank you.

Love getting all my gardening needs here. They have everything I am always looking for

Many employees greeted us and asked us if we needed help when we told them what we needed they simply directed us to get it ourselves. Considering I stated I was disabled and needed help it was highly disappointing.

Awesome place. Had a tough time finding what I was looking for.

Horrible they have so many working not working its a miracle they make money. Never anyone to help. They have a closet for emoys with alot of stuff and that cabinet was open for as long as we were in there about 3hrs and is still open for babys to get poisoned or hurt with these items left unattended

First time using curbside service..love it! Everyone patient and kind..

The employee Dan was so polite and helpful. He is the greeter and he was willing to help me put my grill inside my truck even though it wasnt his job. I hope his manager sees this because he deserves recognition

The pros are the best. Divonte is very helpful and knowledgeable with everything in the store.

Very well knowledgeable staff, rental tool dept. Clerk was very knowledgeable in about answering a well-known question about locks.

Got new tools and a grill...😎

Nice sized Home Depot. Clearance items are not cheap.

We find a lot of lawn care products here. Some organic, some natural... all priced right.

I recently rented a sunk pump from this location. While checking out the equipment was a good process, the charges thereafter was not. Originally I was charged on my credit card the deposit and then the remaining fees. Those have been returned as when I returned it, I paid on my debit card. As you would think that would be the end, i am now showing 2 different amounts pending out my account. Neither are for the amounts they totaled, the deposit amount, or extra charges. I called the number that went on my account with the charge (possibly the headquarters in GA) and was told to contact the store. I called the store and was told to contact that number. I go back to that number with the contract number and transaction IDs and the number is saying they cannot assist with store issues. Its a bunch of back and forth with no real answer to clarify what is going on with my account as my money is tied up. Im very annoyed.

Went to Home Depot looking for some keys and some replacement plumbing parts. The competition did not have the plumbing parts I needed, they looked like the old part but the notches were placed differently from the original which made it so they would not work. Went to home depot they had a part that was an exact fit but it did not match the brand that I was replacing, the brand not matching did not matter because the part was an exact fit it was great to find something that fit with no modifications. Thanks Home Depot!

Great customer service would love to see a more variety and impact but thats neither here nor there the place is clean organized and theyre a wonderful help when needed.

Lots of employees not doing anything. Guy at the pro desk checkout was to busy on his phone to even step out to show me where I could find the item I needed. It was 20 feet from where we were standing. Nice young man was very helpful, walked with me to several different locations looking for a special Stanley knife blade for cutting dura-rock board. They didnt have the blade, but at least he tried. Going to Menard from now on. Home Depot needs to step up their game. Like I said, lots of employees doing nothing.

The Cherry Pepsi was good. Great taste. Like it so much. Everyone should put a coke zero in the fridge.

The best Prodesk in chicagoland areaSean and Divonte the best fast Service

Helpful staff. Well stocked, clean and safe.

Rented a truck from here and employee was extremely helpful.

Went shopping for garden vegetables. Didnt have much to choose from. Looking for more variety than what they had. They did have many flowering plants.

Always a pleasure and the team is very helpful I appreciate the service

Very helpful people. Everyone there seems like they ACTUALLY wanna help you, which is rare for most places.

Love this place. Gardening selection is beautiful.

I love the one in Shorewood

I will not use self checkout,people need these jobs Just more corperate GREED

Nice friendly staff helped me find what i need.

They have hardware and hardware supplies. All joking aside, the best hardware store around.

I love this place always has what I need. I love coming and seeing the new plants and. Garden to give me ideas for spring.

The staff and Home Depot are quick they actually ask if they can help they help me find what I need or direct to isle .

Easy hassle free returns, great selection of top tools, and price matching.

Today i went to the Joliet HD to purchase some paint. Fortunately for me The paint desk was manned by a very well informed and extremely qualified young man by the name of Andrew. Not only did he have all the knowledge needed to direct me too the right paint etc be was also able to keep numerous balls in the air simultaneously. He was blending my gallon of paint along with another customers three gallons. -tinting and shaking- while in the middle of this ballet he also fielded questions from another customer about taping options to the point of walking the customer too the correct location and getting him the exact tape he neededAndrew is definitely a huge huge asset for HD and I feel very lucky to have met this young man and to have been assisted by him. What a wonderful employee and what a pleasure to do business with. Thank you Andrew.Mike

Clean, well-stocked. Had to wait quite awhile to get a board cut, but I suspect the kid making the cuts might have been new, so I am sure he will catch on soon and learn how to speed up his task.

Its Home Depot what can I say picked up what we needed and was out the door quickly

They had the lighting fixtures and some other miscellaneous things I needed.

The plants were beautiful..I bought a bunch. Love them.

A good store with everything One needs for home improvement. The Associates are very helpful and prices are affordable.

Its Home Depot. Dont be upset when you look online for an item and the system says its there, but when you get to the store its not. Just a little fyi.

Store orderly and clean. Associates courteous and helpful.

When I called the rental desk, I was told they had everything I needed on the shelf ready to go. When I arrived, the tool I need didnt have the extension required. Luckily, the guy that had rented the part I needed showed up right then. Small mix up, but almost wasted a forty minute round trip.The guys at the desk were apologetic. Once I got the tool, they explained how to run it and told me I could scan the QR code on the machine to get a manual. That works for me, but I do think a paper manual should come with heavy equipment.The rental does not include insurance in case you break the tool. So make sure you figure that into the price. They dont tell you until youre checking out. You dont have to pay it, but.. on a thousand dollar tool, whats ten bucks in case you break it? Right?They helped me load no problem, even helped me load items I had purchased, which was really nice. When dropping the machine off, an older man was alone at the counter and asked me to bring the eighty pound machine in on my own. He didnt argue when I told him he was helping me.. but if he cant lift he shouldnt be renting tools out at the counter. Rarely do two people leave a job to go shopping together.Altogether Im happy with the process. Even the older man that had trouble lifting wasnt rude about it. Everybody was courteous. Home Depot really shouldnt be charging extra for insurance on a rental. It seems very hidden fees for a hardware store. A strange rental policy others should be aware of.

It was in a good location and the staff was helpful and knowledgeable.

Talked with two very helpful employees in the hardware department. Very satisfied.

Found and got what i needed with a little guidance from store employees.

Cheers for Anthony. He helped us with our garden center order, couldnt do it without your customer service 😀. We purchased everything needed and he even helped us load the order into our car, wow. Thank you 😊

Shopping online and picking up at the store saves a lot of time!!!

Got beautiful flowers for my mother grave the arrangements are unbelievable beautiful

Recently for about 6 months or so, Home Depot has had horrible customer service. They have hired a lot of new people who are not helpful. Don’t bother calling. You will just keep getting put to other extensions with people who only pick up to transfer you to someone else who refuses to pick the phone up. Save yourself aggravation and goto Menards, Lowe’s, or any other place that will actually do their jobs.

Staff was helpful and friendly. Found my items no problem and the store was clean. All employees I saw had masks on as did customers.

Grown ups toy store, great store and service

I called the manager to check on caulk and not got a response yet my order has been sitting there for weeks

Edwin in the lumber department was great to work with. Jeanette the cashier extruded great customer relations. #homedepotrocks #imaginefairydoors

It is a clean, well-stocked mega-hardware store/lumber yard. Good selection of Dewalt, Mikita, Milwaukee, Black and Decker, Klein, and other tools. The staff, especially the managers, are helpful.

I purchased my new log splitter with 18mth 0-interest and set up/delivery( I paid for delivery $79., worth it)to my home. The Sales Associates Mike, Pete,Tyler and the Lady behind Service desk were all Great assets to Home Depot. Give all raises

Great homedepo

They have more in their garden area than Shorewood home de pot

They have nice staff, they tried to help us.We didnt find the thing that we needed, but they looked around with us.

NOAH, WAS GREAT. HELPED ME WITH PICKING THE RIGHT PRODUCT FOR VOWLS

Place is always stocked well. Helpful employees

Clean and not crowded. Although did not have the light bulb I needed in stock? Bah!

Love their flowers there. Bought my snow blower and water softener there.

Not much new at Home Depot, unfortunately. Never anyone around to ask questions to, but I know the store fairly well and know where most things are located. Got everything I needed, plus more (typical), but I forgot some screws I needed. I guess Im going to Ace Hardware tomorrow.

Helpful staff fr give them all a raise yo

Great selection great price great service

I thank the associate who helped me in the customer service desk. I believe his name was Shane, he was really knowledgeable when I was looking for an item. In these difficult times I’m glad we still have essential workers who are very understanding and are able to help customers.

Went to this location looking for a toilet handle and asked a worker for assistance who said theyre down there along the wall somewhere which they were definitely not! We found only 3 different colors by one brand down the toilet isle and we asked the cashier do they help their customers anymore? She said we need to find someone wearing a apron and ask them, we explained that we did and the response we got and she then replied oh wow and said nothing else just handed me my change. I knew I shouldve went to Menards and will only shop there from now on. You cant get rid of their associates they show you and make sure you find what your looking for!

The carpet installers this Home Depot sent to my house stole whatever they could get their miserable hands on, on their way out.Home Depot is sending criminals in peoples homes. Be aware.

I buy a carpet for my daughters room the price 107 for a 5.3 x 7.3 size designs beautiful and color goes with my decor

Employee was too lazy to walk into the back to grab a product i know they had, drove 5 minutes to the other store (shorewood) with the same situation, employee gladly found my product in the back and had me out the door quickly.

I called! then was put on hold then they hang-up! Terrible customer service!👎

I was sent to Home Depot by my husband to get fasteners. I had no idea what I was getting, but a young man named Ryan working that area was a huge help. Thanks so much Ryan!!

They have great products and service

I liked this home depot. Nice and clean.

Love going early in the morning. Its like the store is open just for me.

Its kinda like Wal-Mart... Sometimes you just have to go. Typical lack of service with cluttered aisles full of junk. I like their paint selection, but prefer LOWES. The service at Joliet is far superior to Shorewood.

Great customer service!

Did curbside pickup today, service was quick and easy.

I wish the hlp was better.

Home Depot has a nice selection of household items and a nice garden section for outdoor plants. They all say about Home Depot from me real estate professional or contractor point of view if you fall in that category, the customer service within the store department is not very good. As compared to say I Menards or an Ace Hardware. Also they really try to nudge the customers towards self checkout by having very few registers open with actual people.

I just bought a new refrigerator and got a great deal on it. The service is excellent and well versed in the knowledge of the products they sell. A great selection of the products they are selling. Very satisfied with the service and the team effort they offer.

Everyone (customers) seem to be so rude and inconsiderate right now. The staff of this Home Depot are fantastic. In spite of all of the negativity (witnessed by me) they are still helpful and accommodating. Especially Lorraine? In tools and hardware. Just a great group of people. I wish that, in spite of the current issues, everyone would actually take a moment to remember that these are good people. Treat them right, nothing is gained by yelling and stomping your feet.

Good customer service and good quality items for you garden, always have what you need for your yard

***Edit, all lanes are now self check out. They used to at least have 1 cashier lane, hence the change from 5 to 1 star. Everyone hates self checkout**The associates still go out of their way to be helpful and they are very knowledgeable, but the self checkout ruins the positive experience.

Worst location ever!!!! First one of there reps calls to do a home water test promising to give a $50 gift card for my time, then they say they will double it ($100) because they are running late and follow up by showing to my house at 8 pm. The guy leaves and no gift card and the rep that called me keeps saying it’s being emailed. Then I go to buy a lawnmower(toro with Honda motor) they have advertised for $349 and the store has it for $369. When I ask for them to correct the rep tells me that’s the cost of his work and they won’t adjust. I ask to call a manager and they tell me he is the sup and the manager is unavailable. I had to order it online so I can pick it up next day at another location 3 miles away. This store is the worst!!!!Update:I called corporate to notify of all issues and the customer service reps were very nice and took note of everything going on. They were very apologetic and even offered a gift card for the inconvenience. They stated they would reach out to manager of this store to notify since I wasn’t having luck with the reps getting me in contact with them.

Went looking for a ramp to build but the lumber clerk said you tube it

There is no communication at all. I placed a order online for in store pick up. Everything ordered was in stock. 10 hours go by with no notice for a ready pick up. I call the store and I’m told that it just needs to be pulled. I’m told I will receive a call right back. Still no response. So 24 hours later I go into the store yo see what is going on and now they say that they are out of stock of one of the items that I ordered. So because no one would pull the order my parts sat on the shelf and the oversold the item that I already paid for. This was only a 3 item order that could have only taken 10 minutes to pull but no that wasn’t done. They could have called or emailed me but nope that wasn’t done. They could have told me when I first contacted them but nope that wasn’t done either. This is really poor customer service. They clearly don’t care about the order because even when I came in they did nothing to try to fix their error. I was simply told too bad there’s nothing that they can or will do. If this is how management trains their employees they might want to retrain everyone. I have had good experiences through the rental department but a total failure by the retail side.

Rude associate not helpful at all

Horrible customer service from the guy who does the light bulb department absolutely horrible. I will do my shopping with Menards from now on. No stars.