Great employees! Quick to help you what you’re looking for. You don’t have to hunt someone down for help. Easy to find exactly what you’re looking for and if you can’t find the exact item they’ll help you find it in the store, online or a nearby store depending on if it’s out of stock in store.

We had a great experience at Best Buy in Joliet, IL today! We were buying a new printer and we remembered that we saw a promotion for a discount with trade in of an old printer. We didn’t have the old printer with us, so we were fully prepared to leave the new printer there and come back. The manager Cory made a wonderful exception and gave us the discount anyway, let us get the new printer immediately and bring back the old one at our convenience. What an exceptional display of customer service. Cory went above and beyond and made my wife extremely happy!

I came in to buy my husband’s birthday gift and the woman working there was a great help! The space is HUGE and very well organized. The staff is friendly and answered all my questions. Everything was very clean and well stocked! Great location!

Excellent shop with helpful personnel. Prices similar to Abt, without the hour+ drive. Bought a television, Martin was very helpful and we didnt feel pressured.

Best Buy has definitely leveled up their customer service and interactions. Made a loyal customer out of me. Keep up the good work!

Online order with curb side pickup. Item was in-stock and ready for pickup within 1.5 hrs on Friday afternoon. Only a few minutes wait after text link checkin. This service and super product selwction keeps me shopping online with Best Buy as my first choice. Thanks again.

They still take recycled electronic items(batteries, bulbs,etc).Was more convenient for me to go here than find an electronic recycle business that will probably charge me for recycling l.

1 star is a bit much... Definitely deserves ZERO STARS from my experience today. Corporate need to check their Management training due to the fact one of the manner an older whote lady was extremely rude & her attitude needs to be corrected especially with customers. I will NOT be returning nor will i EVER shop at BEST AGAIN

Terrance was the Samsung Rep that assisted us. He was extremely knowledgeable about the products and answered all my questions. He showed me what I was looking for and offered alternatives to consider. He is the definition of excellent customer service. Kudos to Best Buy for having him on staff!

Great team everyone was friendly and professional.

You pay cash, they will only offer check my mail for return. Nothing listed anywhere on receipt. Time to one star this place up. #paycashgetcash

Nice store with some friendly employees. Nice set up for kitchen appliances.

From the time we called for an appointment until the time we left the store everyone was trying to sell the new iphone. All we wanted was to fix the iphone we had with apple care. After 2 hours of being dragged department to department and told they only had the new iphone, they suddenly pull out the replacement phone that they claimed not to have on multiple instances.

I can remember when we used to be able to walk in to a Best buy and just like Comp USA, TigerDirect, Micro Center and a few others, you could get internal components for your computer. Now all they have are external cables and accessories. Lost my faith in the big box stores.

My last visit was very poor. I saw several employees in the store, everyone seemed to be preoccupied with things other than helping customers. I was there planning on spending at least $1,000 but there was no one to help me. After waiting near where I needed help for 15 minutes, I spent another 20 minutes wandering the store. With no employees available to help, I left. The only person that even spoke to me was the door guy making sure people arent stealing. I ordered from elsewhere online. I like to shop locally when I can, but best buy needs to better their service.

Great for products but have to hunt to find help. A lot of staff but not willing to step up and ask to help

Store was very organized and clean. Got assistance right away and the associate was friendly and very helpful.

Was able to get the assistance i needed for my item, very helpful

I walked into Best buy in Joliet Illinois today with the intention of returning my new Samsung Galaxy active 3 watch. Well I kind of thought the watch was cool but it would not do some of the things that were advertised. Cam was the associate with whom I spoke and as luck would have it he also had the same watch and had the same issue that I had. He took a little extra time with me and showed me what might be a resolution so I walked away for a while inside the store and did some reloading of apps etc etc. The watch would still not do what I needed to do but I was very pleased with the level of customer service that cam gave me.

Associates are very polite, friendly, helpful, knowledgeable, patient.Good selection of products.Love price-match policy!Bought two desktops, three major appliances, laptop, two tablets, cameras, several cell phones....yeah, were fans! :)

Quick fast knowledgeable service, i tried the 1800 number and got nowhere and wasted an hour, better to go into store and speak to a person

I love Best Buy. We went there to get a a tv and happened to go to the store at dinner time and were the only customers in there for about 20 minutes which brought us attention from all the employees who were very friendly and helpful. We found a TV and a mounting bracket and a little sound bar all going in our cabin.

Awesome place and great service!! Chris the supervisor was very helpful!! Thumbs up!! I definitely will return here!!

3 weeks later and the glasses I got still are just as they were when bought new. Natlya (I think her name was) was a great help.

We had a great experience at Best Buy this morning! We recently purchased a new computer and needed assistance getting started with it. Kyle assisted us and couldn’t have been more helpful, he was patient with all our questions and very knowledgeable! Kyle is a real asset to Best Buy! Thank you Kyle for the wonderful service!

Pretty stanard Best Buy. Nothing special. Stood around the TV section for a good 10 minutes before someone came to ask if I needed help, which I did need. Its to be expected though, because its Best Buy.

Best buy has a complete variety of products which are very attractive and useful. They also support their products with excellent service which is very important to me. They are friendly helpful and knowledgeable

I used to love this location up until I got absolutely screwed over by one of the representatives. I went in on December 6th to buy a device and paid it off the same day in store. The representative typed in the wrong amount making me delinquent 3 month for $4 and some change. I didn’t realize I was delinquent until my credit score dropped 90 points... Best Buy Citibank won’t do anything and I can’t have it disputed through the credit bureau because all information through Citibank is “correct”. If you come to this store, save yourself the time and don’t pay your stuff off inside.

Best electronic/furnishins storeBy har

Bought a new laptop, very helpful and informative and presented alternative solutions as well.

Just had to pick up an online order there but its always efficient and quick.

Went in to buy a camera, it took forever to get someone to come help us. After waiting a while the gentleman that did help us was very helpful. Was able to purchase what i came for and went on with my day

Dont forget your wallet I did for an online pickup. You MUST have your ID! Other than that great location . Knowledgeable staff and great experience in the TV department!

Wonderful place of business!! Friendly, helpful service and employees. Will definitely be taking my business back to best buy.

Great prices and professional staff

Nice store...Terrence in the cell phone section was amazingly knowledgeable and helpful.

They have good open box deals

I went to Best buy after I had visited the Verizon Store across the street.. I paid for an Alcatel and switched my number to a new carrier from Boost Mobile.. the geek squad Verizon Expert Robert.. was very attentive and knowledgeable.. had the service switched to the new phone and within an hour had downloaded a few necessary apps and did a little free gift in game management.. then when Robert had returned from lunch.. I explained a problem that once identified we agreed to the path of solution that Ill take on.. on Monday.. ***** stars for Best Buy enthusiasm.. three stars for Verizon for first not being able to reach compatibility with my device.. and a little extra credit if redemption for having a phone that dropped half in price when rung up.. Im still going to shop for a similar device in the Verizon Store App.. once I get in there..I want to be able to edit this review with another redemption star for my first week with Verizon PrePaid..

Bought a gaming laptop for my son as an 8th grade graduation gift. Fabian was our sales associate and he was awesome!! Very knowledgeable, helpful and not pushy at all. Ive had great experiences at the Joliet Best Buy!!!!

Got a good deal on our new tv. 👍👍

On July 7th 2021 I ordered a Pioneer stereo and backup camera for my car through Geek Squad and because they had a special running was supposed to be free installation and was a price of roughly $460 or so. I had to wait I had to wait until July 27th 2021 for installation and had received 5 confirmation emails in the weeks leading up to it stating my equipment was waiting for me at automotive installation on the day of my appointment. I showed up early and the installers asked me if I had the equipment with me. I was sent to Customer service to wait in line 1st, then unapologetically stated it wasnt there check geek squad separate pickup?... stated I was not waiting again and I had to drag that employee tooth and nail to look for it. They also didnt know what was going on. I was sent back to installation were they unapologetically told me the guy who I ordered it with over the phone Customer service Geek Squad made a mistake and I should have known that I have to pay for it ahead of time!!! The so called manager offered no sort of compensation for this horrendous mistake on their part or for wasting my whole day. I was told now that it would cost over $700 and would have to wait till the end of August (over a month) for installation... I spoke customer service, which now is in the Philippines, and after wasting 38 minutes speaking to 2 different representatives attempting to resolve this issue I was disconnected and nobody from Geek Squad Philippines attempted to call me back although both of those customer service representatives confirmed my phone number and email address. I will be spending my money elsewhere from now on DO NOT waste your time or money at Best Buy it is not how it used to be. This is a sinking ship with unsatisfied and uninterested employees that have no interest in helping you, especially in Joliet, Illinois.

Still easy to walk in, limited staff, but you can usually get what you came in for

Just ok.. all out of certain phone cases like with galaxy phones. When I got my desktop I originally went in for a different brand yet felt pushed to get one I was not sure about due to the employee messing up on the system and putting the wrong address, having to go back and then render the desktop I wanted unavailable. Then the manager Price matched one similar to it

They still have what youre looking for.

Decent selection, fair pricing. Our salesperson, Brian, was knowledgeable, friendly and helpful.

Nothing but scam artist disguised as retail. The store will honor nothing said form their service line. You can have your receipt, copy of your protection plan and a verification number from the service line that you spoke with earlier... doesnt matter. Any repair, return or exchange will be store discretion. Wont even return the money for a protection plain that they wont honor.

I seen the super league 4k movie. The store only had one. Though the price wasnt on there. I wish it was a reasonable price on there. Best Buy cool though.

Itsel the associate at Best Buy is amazing she is caring, professional and very courteous she is my favorite rep.

Save an Extra 10% if Know the TrickThis is a big and well run Best Buy. They have a good inventory and will price match most local retailers as well as Amazon and other major online retailers. The staff here always seems knowledgeable.You can get an extra 5% back in rewards points if youre a member of the Best Buy Rewards Club. Its free to join with no fees. You can get another 5% back if you use a Best Buy Visa card and usually an extra discount on your first purchase. So you can often end up 10% below Amazon or the best price you find elsewhere. If they dont have it in stock will bring it in to the store for pickup with no shipping charge.

Worst customerservice ever. After 30 min I cant speak to a live person. Bought a 43 tv and none of the HDMI or comp ports work at all. Basically can only connect to internet and thats it just want to speak to someone! I would start clear of Best Buy if they think this is customer service.

Unfortunately I had to make a return of a product that did not work as it should. The return process went flawlessly and the associate that helped me was very professional and knowledgeable.

Get your best buys here

The cheddar beef was over done and I wont be back

Loved everything about this store!

Just getting laptops undated with latest security updates at geek squad

Loved our salesperson! They really helped us out in finding the right match for our home appliances. However the bathrooms were so bad had I gone in them first I would have just left. It smelled bad and there were sewer flies everywhere and it looked like they had just had it closed and opened it too soon.

Tim i believe was the installer who installed my remote start system. He did a fantastic job explaining everything including the extra precautions they take during the installation. Highly recommended and the price for the remote start was an awesome deal. Most remote starters were asking for 450+ for the same type of system. He was real thorough and professional.

It was GREAT. Everyone was wearing face coverings and all the employees were very friendly and helpful without being pushy. We had a return which took minutes and we ended up buying a replacement item right away.

My cable modem quit working so I had to get a new one so I walked asked for advice on which one to get and checked out quickly

Nice people when u asked for help they will help u or u dont asked for him they asked u if u need any help.

We worked with a nice gentleman in the Apple section. However, I had been in 2 days prior. An employee brought up a product he thought would work for us and allowed me to screenshot it from his phone. I showed that picture to the gentleman who initially looked in the area where we were but eventually found it elsewhere. Shelves were fairly empty for beginning of the week. When we got up to the register the product rang up for $6 more than was shown on my picture. She charged us what it rang up for. And my Best Buy reward wouldnt come up on my account. So all in all, so-so customer service.

Dave in Appliances was awesome! Learned so much a out appliances and gave us his honest opinions and why. I cant wait to get our new stove, microwave and dishwasher!

Chris R the mobile manager & Rob A are simply AMAZING! I’ve been shopping with Chris for years & he’s always so helpful & kind!!! They both have great customer service skills & a great deal of patience. Thank You

We were helped right away. Our clerk was very informative.

They what I needed and very good customer service to answer all of my questions.

Good service but everything we looked at was out of stock.

Best Buy took the necessary steps to protect the consumer from scalpers. Even though going through multiple validations to verify my identity i was still able to get a RTX 3070. Great Job Best Buy. Thank you for taking the add steps to ensure your customers would get the Hot stocked items.

Good prices, knowledgeable staff, in and out fast.

I loved the variety of products and the attention of their staff.

EXCELLENT..love that store and the young lady who helped my husband and I. JESSICA ..

Absolute best service ever received at a best buy store. Very happy with the help I recieved from Kyle in the home entertainment section. He is very dialed in and super friendly.

Great help finding a good gaming laptop I almost never give five stars but this deserves it

It was fantastic, dude was like have a best buy day!

Decent store difficult to find help sometimes.

Surprised to discover today you can only drop off a computer for the Geek Squad by appointment only. Earliest appointment is 2 days from now. Its disappointing to discover service areas arent as prompt as the purchase itself was and doesnt match what they tell you when you pay extra for Geek Squad coverage. I sincerely hope there wont be a ton of things in the fine print that keep them from fixing my laptop and making the Geek Squad coverage a waste of money all around.

Its really sad to see this company go down the way it has. It was so different 10-15 years ago. Empty shelves, the same product over and over again. Awesome thing is that they do price match with online companies including Amazon

I have to say that today was one of my best experiences with best buy. Alex was our salesman and he was fantastic. Answered all questions. Cant say enough good things about him.

Sean was very good very friendly no problem to send more customer

Guy at the front sent me to the wrong place when I asked him where to find something but when I asked someone in the back she didnt know but asked someone and he knew, showed me exactly where it was and she checked me out in the back because I had one thing and the lines upfront were crazy.There parking lot was insane, a lot of curb side pick ups and I drive a big truck and was hard to turn down any aisle but the people were nice and backed up for me so I could get in a spot.

People were very helpful

Took awhile to get help but associate went out of his way once we was able to get help

Great customer service as always. Very clean. Products in stock. Knowledgeable sales associates.

Chris was our guy and he was the best. Friendly, knowledgeable, and went above and beyond! Give Chris a raise ;)

Could not have been better. They were busy but we were helped really fast. The employees were awesome as usual and great to work with.

Clean, professional, a great line of appliances on hand for one to inspect. Staff was great, thanks Logan for your patience in appliances!

I found everything I needed plus more.

Very bad service will not support the store anymore bad customer service 🙄

Usually a pretty good experience. My screen protector was shot and it has the lifetime warranty. The lady working in the mobile dept took about 10 minutes to do the exchange and install the new one. She was awesome

They usually have things in stick that other locations lack

Very good 👌

I bought two Samsung 21 ultra phones 2 1/2 weeks ago with the promise I could pick up the phones the day after my purchase . I still have no idea when I will get my phones !!!I have always purchased my phones at Best Buy in the past, but I will never buy anything there in the future !!!

Waste of time they dont have a music selection anymore dont have really movies or video games store is not what it used to be will never ever go back

This best buy had no customer service! I had multiple employees walk right past me without asking me if I needed help even though they could clearly see I needed assistance.

Had sim card kits and power cables.

Kudos to the management on hiring good people. Im glad I chose this Best Buy to facilitate my Computing needs. Informative yet very friendly personalities does the store have.

They do a great job of being prompt to bring out your order when you arrive. The gentleman who brought it out was courteous.

Sales person very helpful . Actually went home and ordered a slide in electric range the next day.

I got the new Xbox! And theyre return process is easy and fast. Would recommend to friends and family.

When i go here its because they have something you cant get at walmart. I Iike best buy but you can usually find it cheaper somewhere else

The best to shop pleasant staff members convenient location!