I dropped off my 2000 Dodge Ram pickup truck to be service. It cut off some time for no reason. I was informed they cannot locate the problem and then come pick up the car. I paid him $137 for the diagnosis. They brought the car out it was very loud. I asked whats the matter, he said someone has been stealing catalytic converters off the vehicles and I think they stole yours I said What? he said we think they stole yours. So we both crawled up under the car and true enough the catalytic converter was gone. I asked the employee what were they going to do? I was informed I must contact my insurance company and have them paid for the repairs. I asked them wasnt it their responsibility to take care of and maintain the security of my vehicle? I was informed yes but theyre not going to pay. If you want us to fix it, I have to pay them 600 to $1,100 they will install me a new Catalytic converter. I was also informed that they knew that someone had been stealing catalytic converters for months now but they were failing to tell any one who was getting their car service that they had this problem with them. Its a violation of trust. I would never recommend to anyone ever take another car to Tom Wood Ford unless they make the situation right. For the record Corey is not a sales representative, he was the service tech for my truck who never called to update me, he was just someone they sent to call me to keep my truck and continue doing nothing. Thats messed up. If I wouldnt have saw the newest review, I wouldnt have thought nothing about it.

I’ve used Tom Wood Ford for the past few years for oil changes and haven’t had a great experience yet. One time I brought my car in @8am and left it there, they said they’d have it done by 2.. wasn’t done until 5. This last time I took it in and waited (with an appointment). I waited 2 hours from 10-1215 and let me tell you also that there were no other people in there waiting except a lady that said she had an appointment at 11:30 and she left before me. I asked if it usually takes over 2 hours for an oil change and I just got a shrug and “it’s been a crazy day”. I would’ve been fine with them telling me that it may take longer but my husband went 2 days prior and said it took 45 minutes. I think they forgot about me and hurried up and finished right after I said something about waiting for 2 hours.

Very helpful staff. Got me the car I wanted at the price I needed. Great work team.

Jordan was very responsive and helpful. As I live over 2 hours from the dealership, sometimes that creates obstacles, but Jordan and the team at Tom Wood made it simple. He responded to me with additional pictures and information about the vehicle I was interested in on multiple occasions, and made it easy to make an appointment, and ultimately purchase the vehicle.No pressure & no gimmicks, just excellent customer service and honest dealing. I will definitely begin the search for all my future vehicle needs with Jordan. and the Tom Wood team.

Dalton was a tremendous help to us, very upbeat and seemed to really enjoy his job. He was not pushy at all like the last salesman at the dealership we went to prior. He listened intently on what we did and did not want, listened to a mommas concerns and got my son into a nice car with lower mileage.

Definition of con artist. Fellas I would recommend you go with your significant others because they target and take advantage of women.

Our first interaction with Tom Wood Ford and I wouldve said it was great (Dalton the salesperson was wonderful so this isnt on him by any means). We actually sold a vehicle to the dealership after repeated phone calls when I put my information in to see what I would get. We ended up agreeing to sell the vehicle. Since it was a Saturday, the dealership told us it would take 3-5 business days and we could come pick up our check. they would handle the payoff to Ford and cut us a check for the remainder. That was 2.5 WEEKS AGO!!! We have constantly had to call the dealership to poke and prod... we had to call to ensure they paid Ford (waited until the Wednesday after we sold the car to pay Ford while we waited on hold on the phone to ensure it was done)... then every other day since then its been excuse after another why we havent gotten a check and whos responsibility it is. My husband even went physically to the dealership after TWO WEEKS and all we get is oh we will look into it and call you back and NO ONE EVER CALLS. Whats ironic is that Im in the market now to get a new car (didnt think I would want one this soon but decided car sharing with my husband for my minor errands wasnt for me) and I WILL NOT be buying from this dealership because of the terrible communication weve experienced.

Greg was extremely helpful in getting us exactly what we were looking for. He went above and beyond to get us what we wanted and I am so in love with my new car 😊

I just bought a 2021 Ford escape. The young sales man, Corey, was exceptional. He made it all happen.He was professional and worked very hard to help me complete the transaction. It was a very enjoyable experience. Thank you Corey and Tom Wood Ford.

Ervin Scott was awesome to work with. He was honest, listened to what I wanted, answered my questions and got the answers I needed if he didnt know. After dealing with a bunch of salesmen that didnt want to hear what I had to say all they wanted was to push a vehicle on me to prove their worth, this made me feel like it was worth the wait. And the vehicle is exactly what I wanted. Thanks Ervin and Tom Wood.

Bought a 2006 honda crv. The windshield was cracked so they were fixing that and I came and picked it up a few days later. Driving it home my wife was driving in front of me noticed my headlights werent working so luckily the brights did. You would think they would have checked that on the car. Luckily it was only the bulbs. Then I noticed the windshield spayer was not working a few days later and the whole cowl was missing. Salesman gives me a number to text about it. Turns out it was the windshield installer and said it was missing. I messaged the salesman back and he now says it was never on there. Why would anyone ever remove it? Makes no sense why previous owner would remove that. Now there it a gap from hood to the windshield where you can see the engine and rain can get on there. Not real happy.

To the man that runs the financial services or lead of it as he claimed, the customer service you presented two young gentle today over the need of one of your vehicles on the lot, you need some help. The truck had no AC, backup camera was trashed, sunroof is messed up and you want 20,000+ with no desire of wanting to help fix it, that says a lot about you. You are what people are warned about when vehicle shopping. You need help sir.

I have attempted to speak with someone in reference to a car for about 4 days. No one is answering calls or even returning messages. At about 9am on day 3, I was contacted back however I couldn’t answer due to work. I was left a voicemail with a number to call or text. Did both and it’s day 4 and still have yet to speak to anyone. This place is a joke if you are out of town and want info on a car before making the trip to see it.

The staff are very friendly, helpful, and honest. They made purchasing a car a painless and pleasant experience. I would highly recommend purchasing your next used car here.

My experience with Tom Woods Ford is always a great one. Ive purchased four cars from Tom Woods over the years. Look up salesman Greg Moore.

Great buying experience. Friendly staff. Made me and my family feel welcomed. Took our finance needs into account and we’re able to come to a a great price for our vehicle. Detailing of interior could’ve been better but literally no dealership is terribly Impressive in this area.

I dropped off my 2000 Dodge Ram pickup truck to be service. It cut off some time for no reason. I was informed they cannot locate the problem and then come pick up the car. I paid him $137 for the diagnosis. They brought the car out it was very loud. I asked whats the matter, he said someone has been stealing catalytic converters off the vehicles and I think they stole yours I said What? he said we think they stole yours. So we both crawled up under the car and true enough the catalytic converter was gone. I asked the employee what were they going to do? I was informed I must contact my insurance company and have them paid for the repairs. I asked them wasnt it their responsibility to take care of and maintain the security of my vehicle? I was informed yes but theyre not going to pay. If you want us to fix it, I have to pay them 600 to $1,100 they will install me a new Catalytic converter. I was also informed that they knew that someone had been stealing catalytic converters for months now but they were failing to tell any one who was getting their car service that they had this problem with them. Its a violation of trust. I would never recommend to anyone ever take another car to Tom Wood Ford unless they make the situation right.

This is the second car I have purchased from Tom Wood Ford. This is absolutely not the market to buy a car in, but I was in need of a vehicle and Tom Wood have what I wanted. The salesperson was extremely knowledgeable and very helpful, I had no issues in the financing department either. The whole process of purchasing my new vehicle could not have been any more smooth. I have been using their service department for a few years and their knowledgeable staff take great care of both of my Ford vehicles.

We had always had wonderful experiences with Tom Wood up until now. Purchased a vehicle in the middle of March. Still have not received paperwork to obtain a license plate. The paper one has been expired since May 8th. Have called left countless messages, and when we finally get to speak to someone -there is always an excuse and end up getting I will call you back by the end of the day which does NOT happen. Totally OVER IT!! All they have to do is communicate and resolve this issue. However, I will not hold my breath!!The salesman Jordan was wonderful so its not all bad.

I currently have my 2017 Ford Explorer here to be repaired. Unfortunately Im currently not in town due to work so my wife has been trying to handle this. Let me start by saying, I love praising good service and awesome customer service but unfortunately my wife and I have experienced awful customer service. The service department wont return phone calls, they lied about when they started working on my car, they wont be upfront and honest about our situation and they wont give us any since of confidence in their work quality. I have never had to post a negative review up till now. I hope the future customers here will receive the quality service they deserve and the service im not getting.

With the market being as crazy as it is right now finding the vehicle we wanted was difficult. RJ is a fantastic sales rep!!! He went out of his way to find the vehicle we wanted, and even came in to help us on his off day. We appreciate the effort that he put in, and will ask for him next time we buy a car.

My wife and I were looking for a new SUV with three rows of seats when we decided to check out the Ford Explorer. After test driving an Explorer at a local dealership, we decided to look at a competitive Ford dealer just to keep everyone honest ;) We found similar models at both dealerships though the one at Tom Wood was a 2020 model, as compared to the 2021 at the competing dealer. With incentives favoring the 2020, Tom Wood had the inside track in earning our business based on price alone. However, after contacting Jordan Taylor, the experience began to unfold. Jordan was very down to Earth, transparent, and very low pressure. He was patient with my wife and I, as we both have a hard time sitting still. We were exceptionally pleased with Jordan’s knowledge of the new Explorer, and the ease we had in negotiating a deal with him. Then Michael Baldwin in the business office was equally as laid back, kind, and easy with whom to gab. We bought a couple of the finance products which we believe were also fairly priced and well presented. In all, our experience was outstanding! We have never purchased a Ford vehicle previously, but feel confident we can count on Jordan, Michael, and the team at Tom Wood to treat us right and give us a fair deal with future auto purchases, as well. I highly recommend Jordan, Michael, and Tom Wood Ford. Well done, fellas.

I purchased a vehicle from the Carmel location my experience was great!! When I returned for maintenance I received horrible service the three times that I was there… the first and second time I thought it was the sales reps that helped me.. but the last time my husband took the vehicle in and stated how horrible of an experience he had. I will definitely not be purchasing any other vehicle from this dealership

More of a PSA for car buyers in 2021/22:I was astounded at how transparently deceptive they were when we went to look at vehicle. Not only did sales tell us they had it when it wasn’t even at the location, they told us they intended to add $6,000 to the sticker price because of “demand.”Do yourselves a favor and wait it out. These types of dealerships only care about their bottom line and not the customer. A good example of why people despise car sales.

Everyone I spoke with was very helpful. Excellent sevice received by all departments specially Jordan and Karisa. Jordan went above and beyond offering to fill out our gas tank at the very end of the sale. The finance manager was able to get me a super low rate on my loan. I recommend Tom Wood Ford 100%.

DO NOT BUY A CAR FROM THIS TOM WOOD! I have never had a problem with Tom Wood Dealers until coming here. Not only was the salesmen rude to us during and after purchase, I found out a part on the car was broken (making it almost impossible to put fuel into the car) before purchase. Only 2 weeks after purchase and they told me it passed their initial inspection so they would do nothing for me. IF YOUR BUYING FROM COREY LONG do yourself a favor and walk out and go to a different dealership

Salesman didnt hound us while my wife and I looked around.Would have been 5 stars however was told they would fill up gas tank while we filled out paperwork and turns out gas was still below halfway mark. The truck also came with only 1 key fob. The dealership we bought a suv created an extra key fob for us when we bought it.Also negotiated down to a certain price but when filling out the paperwork it was back at original price. My wife was observant enough to catch that.

I purchased a truck from Tom Wood Ford in March… terrible decision. There were problems during the buying process that I let slide, but should have taken as a sign of things to come. In general, the communication is terrible. I had to show up on site to get answer, phone calls were rarely returned. I get the impression they just want me to go away. Dealership was never able to provide the title. Eventually, I returned the truck and my down payment was returned. I had a loan and they paid off the remaining balance, but I had already made several payments, so I am still out 1500 and no vehicle. Stay away from this place!!

Dalton was absolutely amazing! My situation was very difficult, but he never gave up on getting me into a vehicle. I would definitely go see him again.

Fantastic team that helped me in my time of need Patrick Wade, lead salesman on the transaction, was courteous, kind, and very helpful as I purchased my new to me car at Tom Wood Ford. Would highly recommend Patrick and the team, Hector and Mark.

Its always a pleasure taking my 2016 car in for service. Collin Kleckner is always professional and works his hardest to get you in and out of your appointment on time. He takes the time to explain any findings and guide you in the right direction. I have confidence that he knows his job. I really appreciate him.

At the end of the day I found the car I wanted for my son. However, the I didnt like the fact the small inspections were not done prior to me paying my money down for my car. The buying process was easy but my inspections were not first priority by the service team & not timely. The only thing seemed important was the sale it seemed.

The entire staff was awesome at Tom Wood Ford. My salesman was Mitchell. He was very attentive to my desire in a vehicle, extremely informative, and very welcoming and professional. He assisted me every step of the way and made my purchase smooth and stress free. He gave me the best options and scenarios and allowed me to choose which route was best for me when it came to financing. I would highly recommend The Tom Wood Ford location!

Scott was a pleasure to work with. Had multiple vehicles for us to test drive. Was worth the drive from Elkhart With it so hard to find vehicles out there he made sure we had a decent selection to choose from. He also made the financing paperwork easy. Would definitely buy another vehicle from him as well as send friends to him. Thanks Scott

Warning!!! If you want poor customer service and want to pay for services you don’t need come to this place at your own risk. But don’t say I didn’t warn you

Kimberly was definitely helpful in assisting me and trying to meet my needs. As far as the other office staff ; first impressions are everything. I came into the office to finalize a potential buy. I asked for Kim twice and was told that Kim is a “sales assistant “, which I knew that, which is why I asked for her twice . The so called “front desk “ manager continued to push his agenda off on me as though I didn’t know what I was talking about or why I was there. He mentioned that they were about to close, which I knew that and I had been in communication with Kim prior to my arrival. After I was told I would have to work with someone completely different and start a process I already started all over again was so frustrating, all I could do was thank the man for his time and exit the building. I have never been to Tom wood before today and I don’t think I want to go back . Terrible experience. I absolutely did not feel as though I was welcomed nor wanted . I always try to give people the benefit of the doubt. Maybe it was just a long day and it’s Friday . I will say that besides the guy hanging out by the door COVID-19 guidelines were being followed and everything was sparkling clean. Kim thank you again ! It was a pleasure speaking and working with you.

Bill Blackstone went above and beyond expectations to ensure we were familiar with all the technogical capabilities of our new Ford F 150.

From the moment we pulled into Tom Wood Ford to the moment we drove away in a F150 we had one of the best experiences at any car dealership. Jordan was helpful, kind, knowledgeable, and outgoing and the same can be said about the rest of the management team. Great leadership and values. Highly recommend!

Find a different Ford dealership. Being my local Ford I wanted to go through them but everything I looked at is marked way above MSRP. Viewing the window stickers on their mustangs you can see MSRP is 50k and they want 65k for it and their mach 1 is a 10k market adjustment. Other Ford dealers are doing MSRP so Im not sure why they kept telling me they are competitive when I can show them on my phone the pricings of other cars that are similar that are within an hour of driving.

Mitch our salesman did a great job from start to finish. He got us a good deal on our trade and a great deal on our new 21 Ford Explorer. And to make things even better Tom Woods offers lifetime power train coverage. We definitely recommend this dealership.

Waiting area is nice and clean, advisors are helpful and easy to work with. overall not a terrible place to spend time at, and if you made the mistake of buying a Ford, believe me you will spend PLENTY of time with the service department 😂😂

Jordan, our salesman was very helpful, and informative. Answered all our questions. They had a huge Memorial Day sale going on, lots of great deals. Jordan is awesome.

I saw they were having a sale and came to look. I didn’t expect to be driving home in a new vehicle that night. Thanks to Jordan Dawson for being an awesome and patient salesman with two silly old friends test driving cars. This was the most fun I have ever had buying a car. I will recommend all my friends and family to come to Tom Wood Ford and ask to see Jordan.

We were received quite harshly. Before even entering, we were asked if we intended to purchase the car we were there to test drive. We said Eventually, yes. They asked if eventually was today and on saying no, they refused to let us test drive the car. This is all after scheduling an appointment with them specifically to test drive the car with no commitments. They wouldnt even let us speak with the person we talked to over the phone. Very reluctantly, later they let us drive a bit around the block. But the test drive was not satisfactory. We could not inquire about the car or test its various drive modes. All they cared about is just getting the car back ASAP. We were made to feel as though it was a BIG favor they were doing by letting us test drive. I would rather they had told me over the phone that test drive wont be permitted than saying that we should buy the car since we drove it and added miles to the car. Overall, a not-so-good experience for the 60 miles we drove just with the test drive on our agenda. Not a welcoming staff, in my opinion. Im giving an additional star for the block of test drive we got eventually.

Rance was extremely helpful with my purchase! I absolutely love the Bronco Sport Badlands. I was able to drive away in my new Bronco after only a couple hours!

Good customer service and they are very upfront during the whole process of purchasing my new car

11,000 over on my oil change called Dailey no answer, had brakes done and charged for a new caliper bracket it was never installed emiled Jermey no response . Done dealing with this location

I will say, if you have any issues they are more than willing to address them and keep your business. Chad Sondger was professional, sent me text updates and videos on the reasoning for my issues, followed up with me a couple times daily, and also provided me a loaner car while they finished mine. I couldn’t be more satisfied with the way they took care of me.

Never felt rushed to do anything, Jordan Taylor was my guy and smoothly handled all the chaos the happened to me over the last month. Was able to not only find a truck in my budget but do the deal the same day.. Definitely was worth the 40 minute drive!

I have rated this place 5 stars last year, but these days… The guys looks like they don’t like their job, talking to people disrespectfully, they have no idea what a communication is!Overall zeroooooo!They have no management at all!

Goods: Jordan Taylor Sales Rep is a great dude and will respectfully guide you through finding the right car and listens to your needs and wants and won’t put you in a car if he can feel your not into it.Bads: Everything else...Sales Managers are artists of slight of hand. Offer lower interest rates until you get into the finance room and then just move YOUR money around to make it look better but never actually doing anything for you... FO that was on duty 7-16-21 for the late shift male. Cant recall his name but he’s bald and big chested couldn’t sell anything without using intimidation and anger to get you to sign papers. Furthermore once you get into the finance office he will try and tell you how terrible the car is and build as much fear and buyers remorse to get you to sign up for extra deals that the dealership benefits off of. Honestly they are lucky that I liked the car enough to not walk out of the office and terminate the entire deal.Best of luck but beware if your not and A+ credit customer you will NOT be taken care of by the sales managers in particular

I love Tom Wood i have had nothing but the best experience with them i am now on my second car my first is still in good condition never had any issues been having the car for 4 years im just ready and deserving of something newer and i just got what i wanted ☺️

Very friendly and helpful and very reasonable in making a great deal I would recommend anyone buy a car there

Great experience. Greg helped me at the last minute before closing on a Friday! He got me into a truck that filled my needs. Honest, integrity, ethical, and patient. Good show old chap!

Very difficult to work with. Phone calls are not answered.Hey Tom Wood, did you know that if your finance/title department does not get paper work to the customer within 45 days, the state of Indiana charges the customer a late fee? Yeah,... thanks for that added cost.Buyer beware, when doing your paper work, make sure they dont sneak in extra charges you didnt ok.Speaking of paperwork, we sure would love a copy of ours. It wasnt in the envelope you have us. Of course, we cant get it with a phone call because our salesperson and anyone at the store will call us back. Thanks for that as well.

Very caring and were not pushy with anything. Very acomidating Very customer oriented. I would recommend them to my friends

I made a service appointment 1-1/2 weeks in advance. I spoke with the parts department to preorder the part necessary to make the repair. I was told at the time that the repair would take 3-4 hours. I allowed two days. I called TW Ford at the end of the first day and spoke with their service tech, DeWayne, who said that he would call me back. He did not. Okay, no problem. I called back the next day after 1 pm and spoke with another service tech, Corey, who originally checked me in and who said that he would check on the status of repairs, stating that he would call me back. He did not. I then called a 5pm, to speak with Corey or DeWayne...neither was in, only to speak with another service rep, Chad, who informed me that the service tech who was supposed to work on my truck, would not get to it until Friday, that work on the vehicle had not even began! Keep in mind, this was for work that should have taken three or four hours.Was the service appointment a check in and wait appointment?Is there a reason why I could not have received an honest estimation about when work was to begin?Is there a reason why two service techs would not call me back so that I could make plans to be without my truck?Ive been a customer for 5 years with TW Ford. I have paid thousands (no exaggeration) of dollars in vehicle maintenance.Couldt they have:1. Not taken the vehicle in if they understaffed, overbooked and were not able to do the work as promised?2. Provided better customer updates about repairs?3. Had the balls to do the right thing by a loyal customer?Note: After posting this comment, I made another call and left a voice mail to speak with their service manager, Jeremy Forsythe, about this issue. As of 08/10/21, he has yet to return my call.I am done with Tom Wood Ford. Hows that for customer satisfaction?

My sales person lied to me! He tried to push a jeep Wrangler 4dr with some issues off on me. Told me I was accepted with my girlfriend to co sign. But the next day he called early and when I tried to call back and talk to him about the jeep he never returned my call. As it had to do with a problem with transmission. This is not a good way to run a business! By lying to possible customers!! You will never have my business again!!

Would rate 0 if allowed. Set appt. air bag then dropped car off to be told have to order bag will call. Customer service representative followed up see how appt. went and told what happened. She apologized and would get on it and make sure get rescheduled. Over 2 months and nothing ever done. Not very friendly service center and appears very unorganized and possibly too many new people. Will have to find another dealership to buy cars and get warranty work done.

I brought in my Ford E 450 7.3L turbo diesel in early April. The service department was great at reaching out to me about what they diagnosed and how much it was going to be.I picked up the bus a week and half later. After a paying a small fortune for the repair (water pump, diesel fuel leak, oil change), the service department was going to bring the vehicle around to me, but it took them 20 minutes to simply bring it around to me. One of the service employees came out and said they were having trouble finding it because it doesnt have a clicker. It should be very easy to find since its a large 14 passenger bus.What I later realized is that the bus no longer starts after sitting overnight. It needs to be plugged into a block heater (even when its a normal temp outside). The bus was not displaying this issue BEFORE I brought it to Tom Wood. Based on my conversations with another mechanic, this is probably fuel pressure/glow plug related. Since the service team was working on the fuel system, they must have altered something which is causing this problem. And this would completely explain why it took the service team soo long to bring the bus to me...because it was having trouble starting. This should have been communicated to me.Even if the bus had started up the day I picked it up, I still should not be having starting issues immediately after having it serviced by the dealer. Im extremely disappointed that I spent so much money to get my bus repaired at Tom Wood Ford, and now my bus wont start and needs another repair. At the very least I would like a refund for the fuel leak portion of the repair.

It all went very well painless Im happy with Tom Wood. All the people I dealt with I dont know their names were good to be around and like I said Im happy thank you.

The sales rep, Jordan Taylor, left an inappropriate voicemail in which he was acting silly. I have bought two vehicles from Tom wood Audi. As a matter of fact, I bought a 2018/19 Audi Rs5 back in 2018. They lost my business for this unprofessional conduct. I called Tom Wood Ford and reported him to a manager. I am baffled as to how these phone calls are not monitored. I asked the manager to call me back.

Nice people willing to work for you to get you into the caryou want. Rob & Hank made it easy.

My husband and I went to Tom Wood Ford to look at a Ford Expedition Max. We dealt with Rob Lozzi. He was great, he knew what we wanted and where my price range was and worked great with us to get us exactly what I wanted! I would recommend Tom Wood to anyone! We love our new Ford!

Quick painless process to purchase..We are Happy

The overall buying experience was pleasant and zero pressure was made upon the buyer (myself). Although, admittedly I did seek their assistance first by looking at their new inventory online instead of walking their lot and them coming up to me. The salesman, Mitch, was an easy going guy and made every effort to get me the best deal I could get. Unfortunately, I did not get the deal I wanted to get or expected on my trade-in, but thats the nature of the car buying beast and you have to expect that the dealer needs to make money as well out of this deal. They made a mistake on a rebate that was indicated online and tried to wiggle out of the rebate, but with the Dickerson for the final sale price of my vehicle they were more than willing to eat that cost of the rebate. Whether that was a tactic or a true mistake I am still glad they were amenable to giving the rebate in the end.All being said, I would buy from this dealership again especially if Mitch is still around!!!

The salesman and the whole team helped me to make my decision to purchase my new car.Thanks again

It has been over 1 month since I have traded in my car for a new one purchased through Tom Wood. They have still not sent in payment for the payoff. This has caused my payoff amount to go up, resulting in me having to make another payment on a vehicle Tom Wood ownes, late fees and negative credit score impacts. Considering they took the car immediately from me had it on thier lot and website for sale for $6,455 more than what they paid me for trade in. I could keep going on about all the other negative experiences I have had here.

They charged me $285.50 for “labor” when the part was $9.95, the ship supplies were $39.95, and they spent less than an hour working on it. AVOID THIS PLACE OR THEY WILL STEAL HARD EARNED MONEY! Almost anywhere would have been cheaper

We had a very good experience. Bill Blackstone was knowledgeable and friendly. We would certainly recommend Tom Wood Ford to others.

I’m 20 years old and I was able to drive off the lot with a 2014 Kia! Thank you so much! The service is amazing. If I could give this place 10 stars I would!

Avoid like the plague. If you need service, go anywhere else. Communication is horrible and the will have your car forever.

Came with a problem, didnt even buy my car there. My GPS took me there. Glad it did because I met Chad in service. Fixed problem in minutes. No charge. God bless him and Tom Wood Ford!

I worked with Robert Lozzi on trading in my truck for a challenger. Robert was a great guy to work with and I appreciate the time he spent making sure I liked the car and getting a deal that works for me. I would highly recommend Tom Wood and I will be returning for any future vehicle purchases.

We were very happy with the service Zenah Cole provided us. He made the process very easy and quick. We will return to buy our next vehicle with Tom Wood Ford. Thank you very much for the help. Very happy with the car we purchased.

Very happy with the service and attention to detail from Tom Wood Ford team. Made me feel very comfortable. Highly recommend this dealership.

Just purchased a used vehicle from them and I couldn’t be any happier with my experience. The car was exactly what I wanted, so I wasn’t surprised that I was happy with it but the experience I got from start to finish from the staff was top notch. Everyone was extremely helpful, courteous, and professional. They made the process of purchasing and delivery to my home seamless. I highly recommend doing business here.

Great customer service, friendly easy to talk to, they would answer all of our questions, gave us great money for our trade in. Walked away with a brand new Mustang!

Amazing people working at Tom Wood....we will definitely be referring people there! Hank was awesome sales guy! Keep up the good work

Justin Broeker at Tom Wood Ford took so much time to help me find the best car that I would like and kept it in my price range. Justin spent about 1.5 weeks helping me and was extremely patient, but most importantly, he was honest with me every step of the way. Everyone I encountered w at Tom Wood Ford was willing to help and make sure I was being taken care of. I Highly recommend Tom Wood and specifically, Justin Broeker.

I would say traditional customer service is highlighted in their sales department. The sales representative was kind polite and not pushy. Took the time to listen to our wants and needs. He was willing to try to stay within our budget I did not try to upsell to something we couldn’t afford. I greatly appreciate the service we received and will continue going back for future purchases!

I found the truck that I wanted on line, and I called the north side store (Carmel) to see if the truck was still available and if they could deliver it to the Greenwood store..They brought it down and I looked at a 2018 F150 and drove it. I bought it that night. (Wednesday)They were easy to work with and I highly recommend Tom Wood. Ive never owned a newer Ford. Ive always been a GM person. But I will tell you this, my F150 is sweet!Ill be back to purchase again when my wife is ready.

The staff was all very friendly and helpful! There were some issues with the vehicle I was purchasing that couldn’t be helped (since they had JUST got it in) and they made sure I was taken care of. One of the VERY few car buying experiences where I didn’t feel looked down upon or talked down to for being a woman. #Awesome

Went into Tom Word Ford on Saturday (12/5/20). I was greeted by salesman Robert Lozzi. He asked me what type of vehicle I was looking for, and what was price range. We looked and ran numbers on several vehicles. During the process, I never felt rushed or pressured into buying a vehicle. Robert, along with the entire team that assisted me was very patient and understanding of my situation. After a short time, I decided on a 2020 Ford Edge. I’m very pleased with the vehicle and experience. Cant wait to do business with the Tom Wood Ford team again. I will definitely be sending my friends their way!

Thrilled with my new Bronco! Thank you Greg and Ervin at Tom Wood Ford!

I had been a loyal customer for the past 5 years. Ever since I got my Mustang, I had gotten all my service and repairs done in this facility. Last month I took my car in for some repairs. I have the PremiumCARE extended warranty on my car, but apparently it took two weeks for the repairs to get approved. On the top of that, I was charged with $100 deductible for my extended warranty, even though I have a zero deductible plan. On bringing that up, I was assured that it would be refunded to my card the very next day - It has now been 14 days, and Im yet to receive my refund, in spite of repeated calls. Im really not sure what to do next.The actual repair job was very good (credit where it is due), but was marred by this whole experience.

They was able to work with me with the trade I had to the point that I was able to drive away in an awesome car. I recommend Tom wood to anybody.

The staff was very friendly and made my purchase experience easy. Bill Blackstone and Michael Baldwin are awesome! I highly recommend!

I bought a car here a few months ago. I started having issues and had to go back and forth between them and another repair place and was left without a form of transportation for 3-4 weeks. Their service center is rude. The sales person who sold me the car (Corey) was very rude as well and only cares about selling you a car regardless of what is most beneficial to you.

Fantastic experience. Felt welcome and our sales representative, Bill Blackstone, was professional, knowledgeable, and made it an easy process. Walked in and drove out with a new car in under three hours.

Hank was very nice. I came in knowing what vehicle I wanted to buy and I had kiddos with me. Hank was very patient with 3 kids running around. The staff kept the kids entertained as much as possible by providing them balloons to play with.The finance employee was Stephen. Stephen was also very polite and patient. Stephen got us in the vehicle we wanted for the price we wanted. He offered an extended warranty and was not pushy.I would recommend Hank and Stephen to family and friends. I also like that Tom Wood offered a free lifetime warranty on the powertrain of my vehicle. That was just icing on the cake!

Worked with us all day to get a very good deal on a very good car. My wife and I were ecstatic with the deal and the service. Advise to visit Tom Wood Greenwood for a fair and realistic service.

Two weeks ago I found a 2019 Ford F150 online and it was located at their Carmel location. After asking a couple questions, I told them that we were driving from southern Indiana and they offered to move the truck to their Greenwood location which saved us about 2 hours of driving. I was very pleased with Jordan, the sales rep, and Hector, the manager. I will be sure to recommend Tom Wood Ford to friends and family in the future! Thanks again Tom Wood Ford!

Worst ever... they made me give a star to comment...If someone up the ladder wants to hear my experienceId be glad to share it...no communication, It was like I was trying to buy a car from kindergartners

My experience at Tom Wood Ford in purchasing a vehicle was super. Great people to deal with. My sales rep. Ervin went out of his way to get me into a vehicle and financing was done quickly and gave me the most amount of trade in on my car. Integrity Insurance had me covered completely out the door. Kari did a great job at a great price for Insurance. Kudos to a great Dealership!

Not a good day at Tom Wood Ford, they dont care about their costumers. My last resource is Attorney General, Consumer Affairs Department

Bill Blackstone was great! Did everything he could to make my first buying experience good!

Brought a used 2008 Buick Enclave they didn’t offer me a warranty come to find out they only issue them on 9 yr old vehicles or newer . They tried to said it to me with a wet rust battery and I had to tell them to detail it. Just proove scar dealers don’t give a damn about makeing sure you taking care of and making a good buy. I brought the car nic 2018🤦🏽‍♀️

VERY good sales and accounting personal who assisted me. Very good organization.

A wonderful place very friendly and 10/10 I will definitely come here if I need another car