Gregory is an amazing customer service oriented associate. He was quick helpful and a pleasure to work with on my transaction in this store. I will always ask for him if I need service. He is a Great asset to this company.

I went in to upgrade my iPhone, and Greg and Eric made it an incredible experience. All of their workers seem very willing to help, would recommend this location to anyone who has issues with their phones.

When visiting the store located at 14206 west newberry road on Friday 9/24, I was told by Justin, that when trading in my phone for an upgrade, that I would also receive a free Apple Watch 6. After tracking my device online, I noticed that an Apple Watch SE was ordered, not a 6 like what was told to me. When going back to the store and speaking to Justin, I was told that the SE was a 6, that it’s a 6SE, they came out at the same time.. the SE is a completely different model but per Justin I was getting the same as a 6. After explaining over and over again how they were different, he switched to I never told you you were getting a 6 and then attempted to escort me out of the store. Very poor customer service, staff is not educated on what they are selling and sadly Justin is the manager at this particular store.

Can We give a Shout-out to Matthew for AMAZING customer service, going above and beyond, and excellent follow up!!! Seriously so impressed with his work ethic and character, especially in these crazy times it is refreshing to find someone that puts customers first

Eric was very helpful and extremely knowledgeable about the family of AT&T products. He made my visit quick and enjoyable.

Elijah S. was super helpful and easy to talk to. He helped me solve the issues I was having and I felt like he was genuinely invested in making sure I walked away with a solution.The technician who came out was also very kind and helpful. I didn’t wait around all day for him, in fact, he was at my place earlier than I expected! I was very pleased with my overall experience.

Helped with my phone trade-in. Both agents that helped me were friendly and helpful.

Best customer service ever! Kyle is very professional and I would appreciate that! Coming back to purchase a new tablet!

Csr Svc tech Eric was knowledgeable and professional and I received the best service ever

Great staff! Courteous and caring.

Absolutely stay away from this store!! If you do go in, do not get service from the redhead sales associate, he is absolutely rude. He spoke to my wife in a degrading way and then got upset when she left the store. She informed me of the situation, I called the store and the guy was absolutely the same way with me over the phone. I suggest you shop elsewhere and do your AT&T service elsewhere

Always go to this store when possible. Help always available. Very Patient

They were not helpful. It seems like they werent as willing to assist me with a return from another corporate store. Maybe Im in error, but I certainly made my original purchase at another corporate store. This just inconvenienced me as I was already far away from home.

Back in February AT&T was running a promotion for gift cards if you signed up online for internet and cell service (in separate offers). I had a question about the internet coverage where I live so I called this store to confirm that I could sign up and told them about the promotion I was hoping to qualify for. I was told that I did and that if I come in to sign up then they could just apply a credit to my account instead of getting the two gift cards. Sounds great right? That sounded fine to me, so I agreed.Its almost July and I STILL dont have any credits on my accounts. The last reply I got from my text from the salesmen was that the manager was applying it and it might take 3-4 pay cycles. Things take time I understand but I signed up in February. Thanks for the bait and switch guys. Glad I could help you get your commission. I was told I was going to get credit on my internet and cell service, but nope. Two salesmen told me I was going to get this. Where is my credit? Ive sent a few texts but at this point Im being ignored.

Gregory was a pleasure to work with and helped me tremendously!

Elijah Schoonard was our rep. He was very helpful in guiding me in the selection of a new iPhone. He was knowledgeable and efficient. He didn’t waste a moment of my time. He moved everything from my old phone to my new one on a fraction of the time I expected. I wish all my buying experiences were as positive as this one.

Great service, knowledgeable staff and very helpful.

Our service was sketchy and AT&T mgmt said it was because we NEEDED to upgrade our receiver box. The manager said it wouldnt cost us since it was to fix a problem. I could not get the coupler to enter box. They sent a service person who forced it in. The problem persisted. Then they charged us $100 for the upgrade they required of us, so they lost our business.

Today was awesome I only came in to upgrade my phone to the 11s max. I knew I would have great graduation photos. But we all know sometimes their are blessed people that have exceptional service hidden at stores. Today I feel like Kimberly was the one. She actually help me save during a pandemic time. She told me about the other services they had in the store. Her product knowledge and experience was elite. She listened to me and help me gain trust in her decision making about my existing cox services. Congratulations I feel like I will always come back as a happy customer and tell my neighbors about AT&T TV Phone & internet ! 🙏

The people at the store were very receptive to us. They immediately tended to our needs. They found out what we were looking for we picked out two new phones and within minutes we were looking at all our discounts and we were on our way to purchasing the phones. Very happy with the phones and the service. Thanks

Very very nice people. Went above and beyond!. Inrwally love my galaxy S20!!!

Bought a phone. Kimberly made the experience; she was AWESOME! We had some technical challenges, but she resolved them with grace.

When I first walked in, one of the employees looked over at me as he was helping another customer and said (as if I couldnt hear him), looks like someone has a rough night out last night. This was extremely offensive, especially considering that I was literally walking in to switch service providers. Is this how you greet your customers? Lost my business. Id give 0/10 if I could.

Erica was very helpful.

The wait times can be a little long, but the employees are honest and well trained and have been able to answer all my questions and resolve all my service issues.

I had an awesome experience here, and Lavant was incredible. He answered all my questions, helped me find the right phone and supporting products, and made the entire process easy as 123. I thought getting a new phone & posting all my data was gonna be a HUGE hassle and I’m so grateful I was wrong.

Keep the young lady named Kimberly. She did an excellent job. If I still had my own store I would do my best to steal her away from you. EXCELLENT CUSTOMER SERVICE!!!!!

Elijah was directing me as to what Internet package would be appropriate for me and my needs now that I have to work remotely due to our state being shut down. He was professional and polite. It was a pleasure working with him. Karla Crisp

Was looking for a phone but was not sure what to get. Paola was a real help and I’m so happy with my purchase. I would definitely recommend the store !

Kimberly was very sweet and DID A GREAT JOB on my phone transfer. I highly recommend her.

Very courteous friendly staff. Helpful advice, great deals. I was a Verizon customer ever since Alltel was bought out. They convinced me to completely switch over to AT&T. I thank them for all their superb help!

The only att station to go to for all your cell phone needs. All staff are knowledgable and will answer all your questions and concerns

Lie to me and told me my phone is not 5G capable. Switch the T-Mobile and Im much happier. My phone is on 5G.

Kimberly Beal was excellent and helped my wife and I upgrade phones, cases and buy accessories. Kim had excellent product knowledge, explained the vast options perfectly and with patience and was an overall pleasure to work with!

I cannot speak for the other employees at AT&T, but I highly recommend Elijah. He is patient, respectful and friendly. He always does his best to answer questions and help get you what you need.

Adan helped me with some billing changes. Took him only 5 minutes and we were on our way! Thanks.

Great service and clean store. I got the opportunity to get helped by Paola, she’s so nice and she even help me translating some stuff since I’m not fluent in English.

Travis was extremely helpful and patient with our complicated issue.

Paola was very helpful, the last time i went to the store she was able to help me in a very nice way! She is super fast.

I needed help with my AT&T plan and I was amazed by the great customer service, specially from Paola who helped me during my visit to the store, she’s a great employee and knows how to care for the customers

I am writing specifically about a wonderful employee named Oliver. My stepmother was having a terrible time with her phone and figuring out how to use it after it had a recent update. At almost 91 years of age, she was very frustrated and in tears over it. I took her to see Oliver not once, but twice....for a total of almost 2 hours as he reviewed the same stuff with her and helped her get the instructions written down. He was very low pressure, inviting, caring, patient and encouraging. He is a superb employee..... He is a saint! Thank you from Olivia.

The employees are not properly wearing their face masks. They pull the masks down to under their chin when taking in customers face. On May 12. They just want the comission on selling a phone and the virus is making it difficult for them to hard sell you on a expensive phone that you dont want. If you are there for curbside they try to get you to come into the store :(

AT&T is great service. Elijah helped me with all my questions and was very professional. I will definitely be recommending AT&T to everyone and Elijah.

If you want the best service in town look for Adan Rios.Not only he know his stuff but is fast, efficient and educated in tech world.He was able to solve my problems in heart beat highly recommended.

Whenever you visit this store, I strongly recommend asking for Paola’s help, she is really nice and works excellent.

I had a wonderful experience today with Travis ! He helped me trade in my phone and it was a quick and smooth process ! I would recommend asking for Travis

Great customer service!! Paola helped me with everything I needed and was very nice

Lavant was very helpful and we got a new phone buying services with att. Poor employer manners by Mercedes who glared down my Fiance buying a phone. She even took her mask off to show her displeasure before disappearing. Store also charged us an extra $32 fee on our credit card that we got no receipt for. Be sure to ask for everything in writing before you pay here

Im very pleased with the excellent attention provided by Paola Alvarado at AT&T,she was beyond my doubts, I can only add that she has an EXCELLENT CUSTOMER SERVICE !!!!

This place is miserable. Not enough staff to help customers and the phones ring and ring in the background. Not great support.

I was attended by a customer service girl in the AT&T store, her name is Paola Alvarado, friendly, kind and above all an excellent salesperson

AT&T service is adequate but lord help you if you have a technical or billing problem and have to use phone support. I called AT&T service on speaker phone with the AT&T rep in the store listening in; within five minutes he was shaking his head in amazement. Total joke; their answer is no.

I came in yesterday to get a new phone and Paola set it up for me and she was very nice !

Nimai was very supportive and patiently explained all of my options for phone replacement. Great customer service!

Kyle O. Is the best! He was super helpful and thorough. I’ll ask for him from now on!! Go see him!

Kimberly was very helpful and I can’t wait to get my new phone!

Came in to purchase a new iPhone. Sure would have been nice except this store is staffed with ONE person. Forget getting any service. None. Cant even answer a question because he is back logged with customers and you can hear the phone ringing constantly in the background. Walked out along with another customer who could not get service. The service is absolutely non existent.

The rep I worked with in the store was excellent; too bad he works for such a horrible company. My problem was beyond what he can take care of so with him listening in I called AT&T customer support. Even he was shaking his head over the telephone support people. In short, I triedAT&T service because I was promised that if it didnt work I could return within two weeks with no charges. (It didnt work and I did return & AT&T confirms that.) Apparently to AT&T no charges means $112 regardless of what their sales rep said. The phone rep called the sales person a liar; AT&T apparently cant say sorry for the misunderstanding and cancel the charges; and customer satisfaction is an alien concept. I will *never* consider AT&T service again for anything.

I had the best nicest young man helping me with all my needs! He was so knowledgeable in all areas from phones and how they work inside and out to all the plans for Direct TV, phone, and internet. Then reassured that if when we get 1st bill theres a problem with the changes - to just bring in and he would help get straightened out. So nice to see customer service again. He was a pleasure to work with and if we decide to change our cell phone service - he will be the one we go to for help!

Don’t go there. They fool you to open account. If that’s ur only choice, take a pen and paper write down whatever they promise you to open the account (have them sign), otherwise they deny their offer. If you have a record that will be even better. I would give them negative star if google have. Terrible experience. Will never work with at&t.

Waited for more than 20 minutes and had to leave as it seemed it would take 20 minutes more. They seem to prioritize new business or new purchases over existing business. I was very disappointed with them and subsequently with AT&T

Nimai was very helpful! Great and efficient

This AT&T store is the best I have been to in over 20 years! Our Sales Associate, Kimberly, was recently able to bundle all of our tv/internet/phone services, which will save us money every month, and the Store Manager, Xavier, helped us through a tough time when our accounts got hacked last year. If you want the kind of attention you expect from a small business, coupled with the product offering of a large corporation, this is your place.

Melanie worked with me. Of course I made an appointment so I was seen without too much wait. She was patient and took so much time with me. It was really very surprising. But her patience paid off. I bought a new phone with accessories😊

EXCELLENT ASSISTANCE FROM ADAN

Went to get my Hubs a new phone. The guys working were super nice, but definitely live on commission. My husband is very happy with his new phone and they helped up transfer his photos and such to it, which was really cool. If you have to go to AT&T, go to this one.

We had a fantastic experience here. I was so nervous to go, because in the past going to phone stores has been hellish. The guy who helped us was so funny and down to Earth and got us a really great deal for Internet. He gave us his phone number to text him if we had anymore questions. The man came and installed the router and jack the next day and was very nice and professional. We haven’t had any problems with our internet or billing since we started with AT&T nearly a year ago!

In and out if youre wanting to pay your bill. However, theres sometimes a wait for other services. Customer service is good with a person greeting you at the door and when you leave

I was removing the ability to make phone calls or use my ATT phone while overseas. The program they installed worked well, but it never gave a summary of how much free time was left, nor did it notify us that time was running out....it did run out. There should be an easier way....regular notification of time used or automatically increase amount used.

The clerks were very nice and knowledgeable. I walked in with a one year old iPhone. I sold it to them, renewed my contract, and bought a new,hot phone and walked away 30$ extra. I spent zero dollars for a new phone and a good time.

Great service.. Levant support was excelent!

Had to transfer contacts from one phone to the other. But would not transfer photis or other info on phone. Told me to go to Best Buy, that they could do it. Dont understand why best buy can and AT&T couldnt. It is their phone.

Staffs are very caring and checking about my details I coulndt think about. They are very active too. Im so satisfied in here. I dont even understand why here has low star.

The employees that work there will give you nothing but the best service, I think they make by the hour, they dont push the cellphone, they let you tell the what is that you want, I went to this store because I went to Visit my daughter and she needed an up grade her phone was cracked, but instead the sells representative, told us to use the insurance that we were paying for, thats great service,

Miss Paola took great care of me

Lake City Florida store has poor customer service. I have issues with my phone or want to buy something, I drive 45 miles to the Gainesville store. They are super helpful. Omg Leslie is the best! She totally rocks!

It is Tuesday about 7.23pm and I came in to pay a bill. The kiosk was down so I waited to be helped by one the customer service employees.two were busy and the other two were just handing out I wish had got his name, big guy with long black hair.Standing around. Doing nothing but joking around with a female employee while she scrolled through Facebook.It would have taken them 5 mins to take my money and pay my bill but I sat in there for while bout 10-15 mins listening to them joke around while I’m waiting to be checked in or something. Then when I’ve finally lost my cool, the employee demanded I showed him some respect.Respect? Are you kidding me. Worse encounter I have ever had at AT&T.

Unless you buy a phone it is a total waste of time to go there.

Good customer service but you might get tempted to buy something you don’t need

I walked in at a busy time, so I knew I was going to have to wait a bit. I wanted to exchange my personal phone, an iPhone 5, with a Galaxy S8 Active and buy an iphone 7 128gb for my girlfriend. I made it pretty clear I just wanted to buy the phones, get the Galaxy activated for use, and I would be on my way. Any time Ive been to an At&t store this takes a whopping five or ten minutes to complete.They do not prioritize anything at this store. At&t would have made whatever percentage of profit they make on a 1500.00 purchase in ten minutes, instead I waited an hour and a half for a sales rep to figure out what a customer was doing wrong . . . . . . with his flip phone, to only allow an older woman who hadnt signed in to take up another 15 minutes of time needing to know the steps to save something to her favorites. Then I watched this same sales rep, the very one who took my name an hour and a half ago finish with the people she was dealing with, get up and mess around with her phone at a kiosk.I was literally the next person in line, but after 1.5 hours of waiting I just got up and left. Three sales reps were busy with difficult customers (really, there needs to be a line where sales reps are allowed to just say enough is enough, I cant help you), and one that had no interest in making 1500.00 in sales in 10 minutes for At&t.Also, to the women who brought in the dog with a fake service dog vest, you are complete jerks to the kind of people who actually need services animals. It was quite clear when your dog couldnt sit still, tried to run around everywhere, and yipped at everyone who walked in, that it was not a service dog. I hope they were all out of the phone you had wanted to buy.

I guess its like most att stores, slow service, feels like their always trying to sell you something even if youre just there for tech support. On top of that the wait can be excruciating. Youre better off calling customer service on the phone or going to best buy mobile.

Very helpful associate.

Representative who attended me was extremely unhelpful. Woke up to a phone that just wasnt receiving or transmitting audio through phone calls and I simply wanted some troubleshooting help or tech support. Told him that I tried restarting my phone, both soft and hard resets to see if thatll help and he literally grabbed my phone and said lets try one more time and if doesnt work we will probably need to buy a new phone or make an insurance claim... Really? The only solution was for me to buy a new phone while the phone I have is not even fully paid off or an insurance claim for a phone that isnt paid off. He made it clear that they were just a provider and have nothing to do with the phones and software themselves and those were pretty much my only two options unless I wanted to travel hours to an apple store. The worse part is, family from five hours away were able to call AT&T tech and they gave me three different solutions in priority order and guess what? My phone is up and running like new. Soooo what exactly is the point of hiring all these representatives if they dont even bother trying to help?

Great service. All questions answered. Thumbs up.

There is a long wait to get help---understaffed? They didnt have the phone and steered us to a more expensive phone.....the phone didnt work with their machine for a speedy transfer. Head to the Archer Road store to save yourself much time

When in to purchase a phone. While purchasing the phone the Lights Went Out the salesperson decided that this was a great time too have a conversate with the employees and not take care of business. I was told that he could not take care of me because the lights were out and is Android was not working. Well Im from the old school and before they had Androids they have pencil and paper. You dont really need Android to answer questions. Im just saying.

This store is a reseller, not an official At&t store! For most things, it shouldnt make a difference, but for switching from a micro SIM card to a nano SIM card, it means that there is a $5 cost instead of being free, which it says online on the At&t website. It would be better to just go into the official At&t store.Also the store is continuously understaffed, I waited 40 mins for 2 people ahead of me. After that they were nice and waived the $5 fee (that wouldnt have been there if I went to an official store) because I waited so long.Rating three stars because the staff was nice, and they fixed the small change I needed, but the wait was too long and I heard during the hour I was there two separate times the employees advised customers to call At&t customer service because they didnt know how to fix the issue.

Do these people have any idea that they are completely replaceable? If you get the one person that knows the phones, youre ok. Otherwise go to Amazon.

Went in to pay my TV and internet bill staff was great

Theyre very nice in understanding in willing to work with you to get your problem solved

Walked in needing to switch two existing phones on my plan. Walked in and had several employees say they would be with us in just a few minutes. Took a couple of minutes before someone came over and took my name down And said there was one person ahead of us. There wasnt many people in the store so figured it wouldnt take too long. There were several employees just walking about and said hello and they would be with us momentarily. After ten minutes, one employee called for the person ahead of us and no one responded and after calling their name again they went to the back part of the store and didnt come back out. We waited another 10 minutes and no one had called us or approached us about anything. Annoyed, we got up and left.Unbelievably horrible customer service, and I cant wait for my plan to end so I can switch back to Verizon Wireless. Can you hear me NOW?!

Very polite staff tried their best to help me.

I originally had a good experience with this store but that has quickly failed. Does anyone ever answer the store phone?!!?? The rep I originally worked with gave me his work phone number but either never answers his messages or NEVER follows up. I am so incredibly disappointed with this store. When I do go into this store, you are not recognized when you are entered because everyone is to absorbed with their customers or themselves to even say they will be with us and there is no type of check in system when they are busy. Even when they are not busy, to be acknowledged when someone walks in takes sometime. Has the art of customer service been lost??? I left Verizon due to their horrible customer service and I feel like I have left one company to come to another with equally bad service. I feel like I was sucked in and now I am regretting the switch. I have not gone to any other store because this one is convenient to me and I feel stuck.

These guys went above and beyond for me today! Thank you so much for all your help.

Dont switch to at&t..they have terrible customer service and watch out for the switch program. They tell you one thing and corporate tells you another.

Never go to the store unless you have plenty of time on your hands because they are so slow. They will also try to upsell you every single time you walk into the store.

Their specials are misleading just to get people in there and embarrass them by telling them that they cant get a phone

I needed help with my AT&T tablet. They were no help in trouble shooting my problem.

Worst experience ever! Waited for over an hour just to be overlooked and skipped. Will never go there again. This makes me consider changing carriers. DO NOT WASTE YOUR TIME GOING TO THIS STORE!

Who would be dumb enough to rob this store of iPhones? They dont even have a headphone Jack for christs sake.