user
Public Storage
2201 2nd Loop Rd, Florence, SC 29501, United States
Appearance
Public Storage
Comments
Li
Review №1

Absolutely wonderful experience here! The office admin Miranda was so sweet and helpful with my absolutely incessant questions and just constantly was warm and welcoming when I needed help! So sweet and would use this storage area again and again if for nothing else than getting to have Miranda again!

Le
Review №2

Miranda was awesome helping me secure a storage unit. I recommend Public Storage to everyone.

Ni
Review №3

Miranda was awesome!!! She explained everything I needed and was so nice. Ill definitely becoming back! Thank you!

JB
Review №4

Ive rented storage space at this location for a little over a year now. My initial experience could have been nothing short of a train wreck. However, the staff, with patience and calm found a workable solution. Subsequent to my initial move, Miranda has been nothing short of a God-send. She answered every question with professionalism and grace. Her willingness to be present and work toward a fair solution (even when she didnt have to) was and continues to be a blessing to me. We need more people like her. Thank you Miranda!

Sa
Review №5

Miranda has always been a huge and wonderful help every time I come up to the house or need help with something. She is awesome!

An
Review №6

There were some changes at the Second Loop, Florence, SC location last year. I met the new Manager, Miranda Spivey. For about 2 years I had been dealing with the previous Manager, who was difficult & rude. Miranda is such a pleasant & professional person. She is always so accommodating & helpful. I use to dread going in there to pay my bill. Now, I look forward to going by & chatting with her. Shes so friendly, as well as helpful. I hope that Public Storage Corporate knows what a gem they have in Miranda !!!!

Ni
Review №7

Miranda was absolutely phenomenal! She helped me through the entire process and was super nice! I’m never going anywhere else!

Ch
Review №8

Miranda was wonderful assisting me with my move in. Everyone should store with Public Storage.

Li
Review №9

We had to rent a storage room for our son who is moving. Our experience was great. Miranda helped us take care of everything that was needed. Very clean.

Ca
Review №10

I just had a long distance move. At the last minute I needed a storage unit the next day. I dealt with a Gloria from Sumter and Barbara from Florence, South Carolina. Without these two women, they made the impossible, possible. By staying late, late and coming in early and numerous phone calls, they made a very chaotic experience pleasantly manageable. Would Definitly rent again. Thank-You Ladies!

Fr
Review №11

Great experience. I love the erental. Arrived to the space and it was very clean an ready for me.

Mi
Review №12

The GM is awesome, willing to work with anyone who’s poor! District Manager comes off as a snobbish. I recommend going thru Miranda for all your storage needs!

Er
Review №13

Barbara Sparks you are awesome. Keep up the good work. You are truly an asset to this business. Smiling and being polite will get you a long way in life.

li
Review №14

Great place to store and lovely workers.

Ro
Review №15

I stopped by to get some information from Public Storage. Miranda answered all of my questions and even some I didnt think to ask. Great company to store with.

Fr
Review №16

Miranda made moving in and out very easy. Best price.

Se
Review №17

Miranda gives wonderful costumer service. I’m very happy I chose public storage.

ju
Review №18

First time using public storage and it was easy

Ta
Review №19

I had to put some items in my storage. I kept wrestling with the lock. I decided to get some assistance. Thanks to Barbara Gibson-Sparks Florence SC Second Loop Rd...who came to my lot and assisted me..Great customer service with great attitudes to help!!!Great place to store whats valuable to you....

Ma
Review №20

I saved tons of money by using public storage.

an
Review №21

VERY FRIENDLY A D SAFE ENVIRONMENT, MIRANDA IS GREAT,

Fr
Review №22

My experience at this location has always been pleasant. The staff is courteous and helpful. In particular, Miranda conducts herself in a professional manner, at all times.

Ma
Review №23

Public Storage on-site customer service were very helpful and knowledgeable with all the different types of services and products that Public Storage has to offer to the customers

Ch
Review №24

Miranda was EXCELLENT!! She was friendly, answered all my questions and moved me through the process quickly!! Thanks Miranda, you helped make a stressful time a little better!!

Mi
Review №25

Miranda was great to work with. I was able to change out of a smaller sized unit with ease.

Sa
Review №26

I had a good experience storing with Public Storage. I would choose them again.

Pa
Review №27

We found ourselves needing a storage unit again. We returned to Public Storage having had a very positive experience there a couple of years ago. The manager, Faye, was friendly and expedient in getting a new unit set up for us. Hopefully we won’t need the added space for long, but the staff makes it a breeze.

Na
Review №28

Stacie was great. I would highly recommend this site. Stacie was extremely helpful and we appreciated her customer service. She made this experience easy and effortless

Ja
Review №29

Excellent Customer Service. The paperwork was expedited in a timely fashion with reasonable explanation given regarding the agreement, fees, property insurance and auto-pay set-up. Unit was thoroughly clean and the on-site representative, Faye had my keys and lock at the ready (Thank you!) Really appreciated that. I would have given this a 5 star review but unfortunately the electronic gate was not up and running. This is the second time in 7yrs Ive rented a unit at this location. Ive always been satisfied. Keep up the great work Faye and Jessica!

Al
Review №30

I ahve been a renter for some time at this location. Miranda is the best person, who is so efficient,. If there is a problwem with paying or helping out she is quick to do what she can ton help. She is the best pereson ever! She ehlped me get straight on my account and even got me a rent decrease. She is by far the best person I ahve ever ahd the honor of working with to get answers on any problem. I cannot say enough good things about her. If you need a storage unit, go see Miranda, she will take good care of you

De
Review №31

Nice, clean storage place...very helpful young lady...just was hard to get out of parking lot during the local traffic.

Ke
Review №32

Stacie was very pleasant and patient with me and my family.. her uniform was very neat and clean ! She has very beautiful customer service experience with a great smile... I will definitely be coming back to this company because of her thanks Keith green... Of Conway SC

Jo
Review №33

Miranda was very helpful during a stressful move. I would highly recommend public storage!

Jo
Review №34

Clean, professional and very friendly!! The storing process was a breeze with Miranda!

Ki
Review №35

The site was very neat and clean. Mrs Teresa was very helpful,polite,and friendly. The process was fast! Great customer service!

Ro
Review №36

Great location. Friendly people and very helpful with auctions!

Pe
Review №37

Definitely want to give a special thanks to Faye for all her hard work ! Made my process simple and easy, quick yet efficient. YOU ROCK GIRL ! Definitely need more people in this world like her, so wise and intelligent! Had fun talking to you also !

Ty
Review №38

Staff are very helpful and the outside access units we rented/leased always stayed dry. My only issue is with Public Storage as a whole raising their prices almost 30%. It has caused me to close my account and move out. Nothing against the staff here at this location.

Jo
Review №39

Faye was a very competent employee. She created my account quickly & painlessly. Unit was very adequate for what I was looking for. The fact that Storage facility has electronic gate gave a feeling of extra security!

Sa
Review №40

I really enjoyed talking to Faye and her being Willing to help me when I was giving some incorrect information. The day I moved my stuff in she was very nice and helpful with showing me around and understanding all of my paper work and fees and also billing before I sign anything. She was very helpful and I appreciate that

Q
Review №41

Faye was extremely helpful and made sure I understood everything before proceeding. She made the process super easy and made sure I was comfortable with it all before I left. I was told how to correctly enter and leave and what to correctly do when I was ready to move my belongings out. 10/10 recommend!

Ad
Review №42

Everything was so quick and Stacie was so helpful and friendly. She made this part of the transition very convenient. I would recommend them to everyone.

Sw
Review №43

Ive been renting from Public Storage for several years, and their rates have more than doubled. They have never notified me of an increase..I just see it after the payment has drafted. I am dropping them and going with someone local and less expensive.

Dw
Review №44

Very impressed with the facility, especially as it compares to some others in the Florence area. Grounds and office are extremely clean and maintained. Like the fact that there is controlled access.. Worked with Jessica, and she was very helpful and professional. I already knew what size unit I wanted, but she will help you decide the best size for your particular needs. Prices appear to very competitive at the standard rate, but I picked up one at a special rate that was a really good deal. Would highly recommend to anyone seeking some extra storage.

Br
Review №45

I just want to take time and say thank you to Ms Faye for the awesome customer service and the great conversations that we share everytime i come in there. I enjoy talking to her and she always gets the job done 😀

Ty
Review №46

The customer service was great, AS ALWAYS! Faye’s bright smile and warm embrace always makes me feel like I’m at home when i come to public storage.

Ti
Review №47

Lauren is a very sweet and concerned person. She made sure i understood how everything will operate and also assure me i can talk to her anytime. Wonderful spirit!

La
Review №48

Yesterday I had a great experience at this public storage location. I was in a tight situation and the manager Faye was very helpful, polite and VERY knowledgeable. She had the answers to all my questions. She put my mind at ease about my belongings being at public storage. My unit at another storage company was broken into but Faye assured me that my belongings would be safe at Public Storage. My experience was so great due to Faye I referred 4 friends to use this specific storage unit. I highly recommend this storage facility.

El
Review №49

I meet a young lady name Jessica who was exceptional with her service. Is she a manager, if not she needs to be. I would recommend anyone who looking for storage unit to come to this one. I believe Jessica deserve a raised. Great Job for hiring her, she is wonderful.

ju
Review №50

Great service at this location. I arrived very early for the appointment time and Faye didnt miss a beat. We were able to get through the paperwork quickly but with adequate explanation. She took me to an available unit that was clean and fit exactly what i needed.

Ti
Review №51

Miranda is awesome, and she is a great asset to your company!! GREAT JOB MIRANDA!! EXCELLENT CUSTOMER SERVICE!!

Ch
Review №52

Faye was a great help for us! She was very knowledgeable and professional. I would definitely recommend this location. Its clean, easily accessible, and the storage units are very well-kept.

Ta
Review №53

They lowered my rate and very helpful any time I needed it and Ms Alysa was so kind and full of help

Ca
Review №54

Jessica is the most customer oriented person. She is always very helpful even in stressful situations. She never loses her cool. She is always calm cool and collected. I have had a great experience with this location with all personnel. The service is always thorough and courteous.

ch
Review №55

Staff is super nice and helpful and the facility is very clean.

Ja
Review №56

Lauren Was Very Pleasant Through My Whole Rental Process. Great sales Pitch Getting Me To Buy Merchandise. Just Great Costumer Service All Around☺

Mi
Review №57

I had a great experience at this public storage. Ms Faye was very helpful and professional. Her attitude was awesome towards me. And friend told me about her experience with ms Faye and I see she right. I will highly recommend her

Cy
Review №58

I was really pleased going into this public storage and working with Faye!! This is not an easy move for me but she made this transition smooth and painless. I walked in and received a great rate. I ended up paying the same rate I was quoted at a different facility for a bigger unit and longer timeframe. I was fully informed of my terms and conditions as well. Faye had great energy, she listened and met my needs immediately!!! I would definitely recommend this location for any storage needs. Go to Public Storage on Second Loop and ask for Faye!!!

Ch
Review №59

Alyssa was great today in providing me with information and getting me set up with a storage unit.

Sh
Review №60

My name is Shanna B. I had a great experience today. The customer service representative was very nice and she explained everything clearly. She explained the policy, rules and regulations effectively. She took time to show the storage units and helped pick out the one that was best for my needs.... Her name is Faye. Faye has good customer service skills and a present attitude. From my experience today; I will definitely reffer people to public storage on 2nd Loop Rd. 😊

Mc
Review №61

My brother just rented a storage unit and I was with him. Faye was great! She got us through the paperwork very quickly and provided excellent customer service! Will def return in need more storage units!!

Da
Review №62

Love the people here. Always helpful and willing to assist!!

J
Review №63

Thank you to Lauren for her knowledge and kindness throughout my whole moving experience. Very nice and polite!!

Va
Review №64

Very friendly and contactless

Ti
Review №65

Shoutout to Faye for the awesome customer service, the facility is always clean and the smiles on the workers faces are always raised high. I look forward to continuing business here.

Ra
Review №66

I would definitely recommend this location to ANYBODY else. Faye was very helpful and has a listening ear, i appreciate all the work and time that was out in this morning .

Ke
Review №67

Stacie gave me great assistance, at public storage here in Florence on second loop.

Sa
Review №68

I moved out of my until today, only because i will be moving to another state and honestly? If i can pack and take Ms.Faye and this public storage right along with me? I would, thanks for all of the help

Co
Review №69

Jessica is such a sweet and very knowledgeable lady. I am so glad that my husband and i got to meet her. She was very helpful to us during our transition. I would recommend to everyone.

Gl
Review №70

Faye is ALWAYS such a big help, her customer service is awesome and she had a GREAT ear. I can’t wait to continue storing and public storage

Jo
Review №71

Faye is Soooo helpful ! her customer service is awesome and she has a Fantastic ear. I can’t wait to continue storing here

Me
Review №72

Shoutout to Faye for the awesome customer service today !!!! I went in not knowing anything about renting a unit but she explained it to me & on top of all of that, her attitude is outstanding and her energy is out of this world . THANKS SO MUCH FAYE !!

Ce
Review №73

Stacie gave great customer service would definitely recommend

Br
Review №74

Staff is nice and friendly. Climate control means 80 degrees. Be prepared to pay fees and insurance is recommended. Also, measure the space before renting. We rented a 5x8 and a 7 foot couch didnt fit.

Ja
Review №75

Excellent customer service at this location, courtesy of Dee, who assisted me with securing a rental storage space within 30 minutes. I was short on time, and resources, and she was extremely efficient and thorough in her efforts to meet my needs and demonstrate value for my time. Highly recommend!

Ti
Review №76

I had a GREAT visit today!! The customer service provided by Faye was excellent, second to NONE!

Jo
Review №77

DO NOT RENT A UNIT HERE. They scammed me out of hundreds of dollars and lied about conversation records I had to close out my account.Use any other storage place, or be prepared to get screwed out of your money.

Al
Review №78

Jessica did a great job getting me set up! The process was simple. I received excellent customer service.

Ji
Review №79

We were very pleased with the online access that allowed us to sign up. Jessica, the young lady that waited on us, was a very thorough and helpful staff member. She represented the company well. We were pleased with the cleanliness and ease of access to our unit.

Lo
Review №80

Shoutout to Faye for the AWESOME customer service, just moved here and she made the process simple & quick . Definitely recommending to my friends !

se
Review №81

I went in today and rented a storage unit and my experience with Faye was great. She was very kind and easy to talk to. She showed me all options and explained the policies throughly. I highly recommend this Public Storage location!

Be
Review №82

I received some fantastic customer service from Faye. She explained everything to me quickly and efficiently, got me set up on my payment plan, and got me settled into my new unit. Looking forward to continue storing here

Sa
Review №83

Faye is awesome!!!!! She is very helpful, she explained everything to me in a understanding way. Thank you so much.

Er
Review №84

Faye was very helpful and informative with helping me set up my storage unit. Great customer service!

Ta
Review №85

I’m just now moving on my my own and when i went in public storage i was greeted by Faye, she was very helpful and we filled out paper work and got me comfortable into my unit in an timely fashion, her work is greatly appreciated

84
Review №86

I want to thank Ms.Faye for the fantastic Customer service, she explained it too me adequately & quicky.

Aa
Review №87

I want to thank Faye for the great customer service, she had such a positive attitude and she was very attentive, definitely need more people like her in this world.

Do
Review №88

Everytime i come in the facility it’s always clean and I’m always welcomed by a smile from Faye. I love coming in and having talks with her, her personality is definitely through the roof. Need more people like her

ju
Review №89

The staff was friendly and very helpful every time I called. Faye was very knowledgeable and friendly. She helped me decide what size I needed and even when I came with my stuff she saw that I needed some water and she gave me a bottle. That to me is what customer service is all about going that extra step. Because I was so stressed about my stuff being damaged at a another facility (different co) and I had a lot of stuff I had to throw out she assured me my stuff would be ok here at Public Storage. I am still stressed about the stuff I had to throw out but I do feel better being at Public Storage.

Ch
Review №90

Havent been there for years but I didnt have any problems with management or the facility!

je
Review №91

My experience with public storage has been excellent especially at this sight. The staff has been most helpful and deals with you in a timely manner. I would be willing to recommend this sight to any friends and family who would ask me about a storage unit.

Kr
Review №92

We rented a unit and then discovered within a week that we didnt need the extra storage. When I called Dee, she told me that she would find out about a refund. She called me back the same day and said we were eligible for a refund of everything but the processing fee. I honestly didnt think wed get anything back. Shes wonderful.

Ji
Review №93

I want to thank Faye for the awesome customer service, she was very helpful and she explained everything to me quickly but easy to understand, her hard work was greatly appreciated.

Me
Review №94

I currently have a unit at this facility and am impressed with the level of customer service. I am very happy here and try to refer friends and family to Public Storage as often as possible. Dee is wonderful!

Ve
Review №95

Stacie was a wonderful attendant and very informative and helpful.

Ra
Review №96

Going into public storage today i was greeted by faye. she is such a big help and she made this process smooth and simple for me, i was already having a rough day and her smile and bright attitude lifted it up even more . GREAT customer service.

Kr
Review №97

Visited on 5/23/18. Great Experience! The representative Faye was efficient, professional, and extremely helpful. Awesome Customer Service!

Ja
Review №98

Thank you to Faye for always making me feel at home when i come and always keeping a smile on my face. I love doing business with her

Sh
Review №99

Great service! On time! Faye was awesome

Mi
Review №100

Very clean facility, very clean bathroom, and amazing customer services received from Faye

Information
11 Photos
100 Comments
4.8 Rating
  • Address:2201 2nd Loop Rd, Florence, SC 29501, United States
  • Site:https://publicstorage.com/self-storage-sc-florence/2341?pid=pslocalsearch
  • Phone:+1 843-564-7385
Categories
  • Self-storage facility
  • Automobile storage facility
  • Boat storage facility
  • Moving supply store
  • RV storage facility
  • Storage facility
Working hours
  • Monday:9:30AM–5PM
  • Tuesday:9:30AM–6PM
  • Wednesday:6AM–9PM
  • Thursday:9:30AM–6PM
  • Friday:9:30AM–6PM
  • Saturday:9:30AM–6PM
  • Sunday:9:30AM–5PM
Similar organizations