Love this store. the folks working here are all so helpful and first rate. loved Edgar my Samsung specialist. And others who waited on me. and especially the manager Audi. Who couldnt be more helpful or nicer. He sets the tone. First rate, all around. And this included a return.

Absolutely incompetent representatives work in this store. They lost the phone I traded in and I had to make 3 trips to the store to ensure they would fix the problem. It still isn’t fixed. My bill doubled. I get daily texts from Verizon saying my bill is past due. There has been no communication from Gabriel or Rue about resolving this issue. Switch to AT&T. This specific location is the reason Verizon will be losing my account.

This is my first Google review ever and I am doing it to warn people to not work with Austin at this Verizon store. Guy doesn’t know how to treat customers whatsoever. He told me that my plan from transferring from Sprint to Verizon would be $80 and $70 with Auto-Pay. Turns out it was actually $90 after I set up my new iPhone 13. When I walked into the store two hours after my purchase, I asked him about it, and he said there was a misunderstanding and that there was nothing he could do to help. He ended up getting aggressive the more I asked about why he told me a certain price for a monthly plan that ended up being false. No apology for his mistake or anything. Complete joke. AVOID WORKING WITH AUSTIN!

Went to three different verizon stores this morning. Not a one of them had the Motorola phone I was looking for, rwo store in santa monica was suppose to have it but did not.How can a person up grade their phone when no one carries the phone ?

Exceptional service! We had a great time! And by the way, their price is very affordable, too.

Better hope you arent calling them🤣

Phone is broken…family pays almost $400 a month for wireless but these clowns refused to help snd told me I had to wait three days for appointment. There were three employees in store-manager and got who told me he couldn’t help me were doing nothing at time

Worst customer Service ever! I walked in to review my account since they’ve been charging 2 lines for international uses and data nor cell service was available when I traveled. I walked in and denied to even take a look at the line and denied to assist me with a phone upgrade, they sent me directly to Apple and said he didn’t have time to review my account.Another customer walked in behind me and came to upgrade his phone and took care of him without any questions.This experience was beyond disgusting.

Awful customer services. We spent hours on the phone trying to upgrade and they kept messing up so I went into this store instead. They had only 2 people working midday on a Sunday and they said they were only taking appointments, their next one was 4 days out and could do nothing to help me even though only one of the people were busy. Completely ridiculous.

Ask for Rue! This man knows his job! I can’t express enough that he took excellent care of me. I was honestly dreading going into the store. He truly respected my time. Thanks again man.

In 2021, why do you still not have a phone number to call you in advance? The number you list is a falsity, it goes to a global corporate line, not the store. Your store has no other listed numbers meaning no way to reach you. Seems shady.

One of the worst customer service experiences of my life. Gross incompetenceI exchanged my iphone for an android, and the teller thoughtlessly sent the package to the wrong address where no one is presently residing. She figured it out after the order was submitted, and never asked me to confirm any address. Then the teller and manager lied multiple times, telling me that the package would not be left at the door without a signature (Ive done this before and they most certainly do leave it), and urging me not to call 611 for help because it was a waste and that they would tell me the same thing. I called anyway in the morning because the service center was closed for the night, and they informed me that changing addresses is easy, but that it was too late to do so. It is now headed to the wrong address in another state, where someone will undoubtedly steal the package from the porch, and Ill be left with the tab.Buyer beware. If you go to this store after reading this review, youve earned the experience thats coming.

Speedy services. Wonderful friendly staffs and customer services.

I have found a lot of employees at various cell phone companies to be rather dismissive and condescending. But yesterday I went to the store located on Wilshire in Santa Monica and the customer service I received from Landry was first rate. He was super friendly, non-pushy and so helpful. He even stayed past closing to help my husband and I. I will definitely return to this store for all my future needs and its all because of the quality customer service I received from Landry.

Incredible customer service extremely patient and always friendly. Everyone there is always at the top of their game and always willing to go out of their way for people. Always one of my best shopping experiences overall.

You need an appt (what with COVID I guess the staff dont come in unless they know they have to) but when Audi realized I couldnt even call ahead to schedule one (being phoneless) and just needed a SIM card he went inside and took care of it quickly. Im grateful they worked me in since I otherwise would have been without a phone another two days.

Very courteous, professional.Problem is with the restrictions set in because of the virus. Having to make prior appointment, cant pick up the sample phones.....just a few limitations....

I switched from AT&T to Verizon and did encounter a huge problem, partly my fault for not doing it right away after purchasing a new phone from Verizon.I had the best costumer service ever with the most patient assistant name Anna. It took 4 1/2 hours to get my phone going but she never gave up and called and repeated the same questions and answers.Thankful for the great service!

At the Verizon store best make an appointment. Parking on the lot is approximately $2 for every 15 minutes better to park on the street at a meter. As for the store they may be helping a customer but as you enter the store they will check you in as they help you on a first-come first-serve basis if theres no appointment.

Helpful. Make an apointment.

Excellent customer service and good prices

Indifferent service at best. I was very disappointed with the agent who helped me. She kept looking elsewhere during my conversation and didnt seem interested in my issue. Left without thanking me, and I ended up solving my problem on my own later. I have no interest in returning to this location.

Based on prior experience, I would give no stars because of service taking long & person assigned to us did not help us. Gave us misinformation when we showed up and was not friendly. However, today Jay helped us and he was pleasant. Helped us get a new sim card and did the best to his abilities. Thanks! :)

Quite possibly the most ridiculous customer experience I have ever had. Do not bother going here. If you can take care of your issue online (or with customer service over the phone) do it. We were in the store for over three hours and things were still done wrong. A week later I am still straightening things out. Awful!

Terrible customer service. The in-store reps are like robots. Show no empathy for the issue I had, no desire to assist. Blamed the issue on me, when it was caused by one of the reps. I’m a long-term customer, but I will be switching over to a different carrier! Going to have raise that bar on in store customer service. Goodbye Verizon!

They sped things up. Loads of people but everyone had a person helping them. The only real downside I saw was of all the people helping I got the one who just had a ton of attitude and clearly didnt want to be there.I looked around and everyone seemed super helpful but this lady was just one word answers followed by a death stare..kind of funny now that I think about it but at the time I was just wondering why are you in customer service...anyway I gave 2 stars as I think customer service like that can really mess up your day as well as be bad for business. If you get someone like that I suggest you next them. Not worth it. They can go sulk and you can actually get someone who wants to be of help.

They were fairly quick to get to us and take my name down. We didnt wait too long for a rep, unfortunately, she was pretty dismissive of the quote we got from another corporate store and couldnt really tell me what the advantages were with an upgrade rather than just buying the phone separately. She didnt even mention the no activation fee on my account.

Excellent location but very unhappy.I was here two days ago and the store was full. I asked when the next available appointment would be and was told that it wouldnt be until Tuesday or Wednesday of next week. So I came back today planning to buy a cell phone outright in cash only to find that the phone that they had on display is not available. They couldnt even order it from the warehouse because there are none in the warehouse. What is the point of putting a cell phone on display for sale if its not in stock or not even available to order from the warehouse? Very disappointed.

Bought a brand NEW GOOGLE PIXEL 3. Speaker phone doesnt work. They sent me another one. Same problem. Sent me a third. Same problem. Been here 6 hours now.. spent $800 on a new phone, they are slow as can be. Still have a problem and they wont let me switch to a New phone. Just send me more PIXEL 3s. Really?? Everyone here waits at least an hour!

So upset with Verizon. I was sent to 4 different Verizons store in santa Monica and in culver City to return apple ear phones I had with a warranty and all 4 different Verizon stores gave me the run around. No one at Verizon could help me. So frustrating!

Went in with 2 specific problems. But got help with neither. The helpers, however felt sure they helpedI would recommend that you call *611 and get help there. They seem much more knowledgeable about everything. The store seems focused on selling things because Im sure they get a commission on sales.

Street parking if youre lucky and no number to talk to anyone...Good luck

Rep wasn’t helpful. Bought a brand new iPhone and they acted like they were doing me a favor selling it to me. Asked for help setting it up. Instead of setting it up the rep skipped all the steps and basically turned the phone on. Then said here you go. Will not go back.

Went in looking for a prepaid mifi Hotspot. Left with nothing, because we were told that it wouldnt be worth it to go prepaid, and that we would need to pay 70/m for 15GB of data.. What a waste of money, when other providers have unlimited for less than 70/m..

The staff are very friendly and very helpful. When I get a new phone I definitely will go there.

Staff does a good job of answering most of my questions and I never felt pressured to buy anything which was nice. It was very busy so I didnt quite get the attention I wanted but the staff did a great job of taking to me and answering my questions between scheduled clients which is a big deal.

Im not impressed with the store. Im a retired man and cant predict the urge to Purge! After getting a New Moto 6g I asked salesman if I could use the restroom. His answer was jaw dropping...he said No! Then he went on to say that I should use the Star Bucks on Wilshire across the street. Im not sure isnt that against the law in California!?

Verizon is the best cell phone service. AT&T has bad reception. It’s true that Verizon is pricier but it has better reception .This store has excellent service as well .the reps are well trained.

Awful Reps, I’ve had an annoying issue that two different reps have had to help with, but my problem hasn’t been solved it actually got worse. The first rep, just told me that she doesn’t know what or how to exactly solve my problem, and the second told me to call customer service and even locked my account for forgetting my ID, even after bringing it 10 minutes later. She even made my dad infuriated causing him to make a scene, and even the security guard helped to try to find a solution. Worst part is I still haven’t resolved my issue and I have to go back and have them unlock my account. I pay $500 for this A1 service guys, pathetic.

Verizon is tough. Ive been a customer a long time but over the last four years and two phones I have been up sold into products that I didnt ask for and the kicker is that I was told I would be spending less when in fact it has actually cost me more. I would rather deal with Verizon directly on a corporate level in future then to have to endure a Salesman trying to convince me they have something good for me and my monthly bill. In the stores, they are not looking out for you, they are looking out for themselves and that is very clear. They get the three stars because I like their product when its what Im asking for.

Was told 20 min wait; waited an hour and finally gave up without being helped. One employee is ‘hosting’ which as far as I can see is just walking around looking at his phone not doing anything. He wasn’t ‘hosting’ when we walked in; he was apparently taking a break and one of the other employees who was actually helping someone had to sign us in. Random people with ‘quick problems’ who came in after us were helped while we stood there waiting.With how much money Verizon charges me every month for service, it is irritating that whenever you go to one of their stores anywhere, it is always a giant cluster.The ‘host’ could not even manage to act interested at all when after 45 minutes waiting I asked how much longer.

Bought a Jetpack here and was helped out by Javier. Javier is the best, got me a good discount and explained to me all the features of the item and my new contract. Thanks Javier!

You need to come in here and have a clear explanation of your problem. The techs will be more than happy to help and answer any other questions you may have. The waiting times vary and are unpredictable. If you have the Verizon app on your phone you can check in and be put on a waiting list without having to speak to a tech. At least that’s what I was able to do. Aside from the wait times, I’ve had good service here always.

Great customer service. It was crowded, but they moved fast. Nothing like losing your phone. They were easy to work with.

I walked in at 9:54 and walked back out at 10:10 with a new iPhone6. Mike was extremely helpful and knowledgable. He helped me remove a line from my account that I no longer needed. I also observed other customers to have a great experience with the staff. All in all top notch!

Purchased 3 iPhone 11s Jan 31,2020.I’m 71. Brought my two granddaughters, 17 & 19, with me.Salesperson told us about a deal that was tooexpensive. The sales person then checked a few things. He then said the first 3 payments would only be aprox. $227.00 a month. They’d drop down to$165.00 add tax per month until the 2 year contract was up.Before I left Verizon I paid $1,706.2.Bought 3covers, 3screen protectors, 3 chargers that came withdeal, had to mail in our 2016 iPhones 6plus. The iPhone 11s,had to set up autopay.We get home and on line Verizon states my first payment will be $400.17.Never did Rue say the payment was going to be that much! If he had, it would have been a deal breaker, and this young man knew that. When I went back to discuss it with him, he acted dumbfounded.The day before, he wasn’t there and his working partners said Rue always explains everything! I told them, not so!Britney in customer service broke down everything. She was wonderful!I feel as if the salespersons work together.When I left, they probably high fived.I will be with them until the contract is up.Never again will I deal with Verizon.If the service with Metro hadn’t declined in the past 4 months, I’d still be with them! Oh by the way.. the guard looked like a thug!!! He had knit cap on his head bugging my granddaughter and I as if he could help! I would suggest he dress normally!

This store is being remodelled, so they are using a small space, with minimal phones on display, and with NO information displayed.They do not have the newest LG or Samsung.phones, and the reps have little knowledge of those phones. Perhaps in 2-3 months, in the remodelled space, it would be worth visiting.

Greeted by manager, told of a 5-10 min wait, no sign of any help after 35 minutes. When asked about it, she just shrugged : I guess her job description does not involve helping customers when there is a need. I walked out, wondering what kind business leaves a customer with purchasing power waiting for more than 1/2 an hour and hope to succeed.

Employees are friendly and they do a good job of making sure youre satisfied with the service and make sure they fix your phone or give you the best options on how to do so if they cant right then and there.

My wife and I went to this store today to get an upgrade on her phone and get our daughter a phone for her birthday. These things always take a long time but our Solutions Specialist, Ryan Resatka, was super helpful, kept looking for ways to save us money and also kept thanking us for our patience. I would recommend this store.

The lady that helped me was the least helpful Verizon employee I’ve ever met. My phone had been acting up and without even testing it she just told me I needed an upgrade or replacement. I had visited another store before when the same problem happened and they were very helpful by replacing a part and giving suggestions about my insurance plan. This lady was terribly unhelpful and was acting like that last thing she wanted to do was talk to me. Terrible customer service and if you can, avoid visiting this store.

As usual I walked in Ash greeted us. Told him the problem and got it done

Not sure why the reviews for this location are so low. I went in to upgrade my iPhone since Im on the Edge plan; Mike sorted me out and got me out the door in 30 minutes. Super helpful and quick. I couldnt be more pleased with the experience.

They have an excellent selection of phones and accessories, but there is always a wait to talk to a sales person.

Visited Verizon with the intention of upgrading phones. Was told 15-20 minute wait. 40 minutes later we were told we had 5 more minutes. After an hour and fifteen minutes I asked another associate (I couldnt find the original guy) how much longer and he said my name wasnt on the list, I have to start over. Needless to say we left. Even got a parking ticket during my quick visit

Not enough reps to help you have to wait and wait.

Horrendous experience dealing with Verizon. Highly recommended for those seeking abuse and torment.

Javier at the Santa Monica Verizon Wireless store is a awesome asset to the customers and the company.Peter S.

OMG awful costumer service,everyone confused.Been waiting for 3 h in the store.Will never go to that store again in my life.Im using Verizon services for 4 years they didnt ofer anything seem like they just wanted to make a profit and thats it.Very disrespectful

Nice place to do business with the last year or so.. In the past I would dredge walking into the store and having to interface with terribly rude employees. I know I complained and Im sure others did too!

I went into this store today to buy a phone. My Disability prevented me from standing around, waiting for the rep to complete the transaction. I told him this, he was dismissive. I asked when I should return; he responded 15 minutes. I returned in 20 minutes, he hadnt completed the transaction. He had, instead, put my phones aside. I asked again when I should return; same answer. Upon return, he was absent, nobody else would/could help. Now I have no more rides to store - and no phone. I do, however, have the bill.

Great customer service. A little bit of a wait. But well worth it.

I went in to get a new phone and the gentleman who helped me left me with unanswered questions and wasnt helpful at all. When I called customer service they were so helpful and directed me through what I need to do. Now Im driving to another verizon to spend my money and accomplish my mission. Also the responses to the reviews below are bogus.

Came in and got a gizmogadget for my kid, Timmarie was very helpful, helped me find a discount I didnt even ask her to look for, and took care of everything expeditiously.

WARNING DO NOT GO HERE!!!I returned a phone to this store that I purchased at this store a few days earlier. The store did not register the return and claim they mailed it back to me. Instead, they mailed me back an empty box and charged my account for a brand new phone. It took me more than 6 months of calling Verizon constantly to remove the charge. The only way I was able to prove that I was mailed an empty box was by contacting Fedex- as they weigh all of their boxes. It seemed like someone from the store stole the phone and tried to charge my account. Staff at this store stand around watching youtube videos while there is a long line. NEW MANAGEMENT NEEDED.BEWARE OF STORE! IT IS WORTH DRIVING EXTRA 1 HR TO AVOID THIS LOCATION.You have been warned.

I cant believe it I want to talk with a sales person at the store. Why is this impossible without a pin and 30 minutes on hold!

Big store, well trained staff, and you can make appointments. Only negative were the two female customers with their nasty, noisy little white dogs. Train your dogs, ladies.

Came in 3 times to setup a new account and 2 new lines, as well as get new phones - we were constantly interrupted and our lack of knowledge about the inner workings of Verizon business practice was a problem for our Verizon representative. When offered that this behavior would lose our business we were met with silence and another question of our intelligence. I am generally a very patient person and this is the first store review Ive ever done. I have worked in customer service, I know the minimums of what it should take, this place has routinely not reached that low bar.

Make sure you turn off your cellular data, and roaming, and location when traveling as much as you can, pretty much at all times or you will get hit with a $1200 phone bill when you get home. Only use WIFI as much as possible.

The worst experience ever! Not helpful at all in this store. My second bad experience

I ended up returning the Motorola Z Play Droid I added to my plan to get a Google Pixel instead, but Greg was extremely helpful.

Jay was terrific - spend lots of time getting me set up on new iPhone.Jays the go to guy.

Anyone giving this place a 5-star rating was probably paid for it or works for Verizon.

I was there this past week about Thursday, sales associates very nice, professional and friendly, selection of product great, .The most important was the attitude, they make you feel at home, thank you to all I appreciate .

This is a very busy store, but they usually help me pretty quickly. I had trouble with my phone not charging and learned it was an issue with the phone. They helped me replace the phone with a different model. I learned its quite difficult to import contacts into a Windows phone which I eventually replaced with a Droid model. Ive been satisfied with the service here and its my go to store.

Convenient location, but there is no free parking unless you are lucky and find a spot down the street. Professional and friendly staff, however I should have been told that Samsung have been having troble with Note7, because two days after purchasing I found out from the National news that all of them are recalled and discontinued.

The customer service was very very very bad. The one who try to help me was Gabriel, sorry for the Verizon to have those kind of employee.

Came in with a defective device and they told me to call customer service. Store didnt provide any kind of solution, just pass the buck.

Rue is the best person to help you find the right phones, etc.

I hate going to the Verizon store honestly. However the techs at this Verizon store do a great job and while sometimes the wait is crazy long, they get to the bottom of the problem and you come out feeling better about your misbehaving technology.

Verizon on 26th and Wilshire in Santa Monica California is terrific the fellow I ask for is pyro really knows his phones

This Verizon Wireless Store at 2530 Wilshire Blvd. at 26th Street, was open on Monday > Sundays. It has been fully staffed and given superlative service for me since January 2000. I have been invited to switch Carriers;” Their Soln Specialists have shared unparalleled device and software knowledge with me.

It took me 30 minutes to get a simple question answered.

Terrible service each time Ive been there. One thing theyre really good at is making promises but dont expect them to deliver anything...

I had very good experience on this location, perfect customer servis and thank you of miss sanja, she helped me alot .

Long long waits. Terrible service. Unacceptable.

Solid store. I bought my iPhone 5 from this Verizon store after switching from AT&T. They made the transition smooth and all of my contacts switched over.

The young man who sold me a new upgrade iPhone7 Plus was pleasant but dishonest. He told me that he was signing me up as a preferred customer for a particular rate plan. I told him that was super & needed to complete the backup of my old phone before activating. To make a long story short, no he did not set me up with the plan he indicated. Nor could I activate the phone as he took the SIM card & the little tool out of the box. On Monday (after Christmas) Im returning the phone & moving to TMobile. Ive had it with Verizon. Honesty still counts!

Great staff that knows their stuff !

I can not stand dealing with them. every time I go in there, I am told one thing and when the bill comes its an entirely different story. Then I spend an hour getting through andpainstakingly get matters resolved. Atleast some of the time. I think they should deduct money from our bills or pay us for our time wasted on there mistakes

Lots of one stars. Does anyone there care? GM Dave or David? I went there this AM. Not at all busy. My phone either froze or was dead. Can you help me? My service person hit the trifecta plus one. Short. Snotty. Disinterested. Not helpful. He offered to do a hard reset or sell me a new phone. Anything else we can try? No. You must assume now youve lost everything on that phone. What else can we try? Thats it. I left the store, went home, got on the phone to Verizon and was connected immediately to - OMG - a helpful and knowledgeable person! In five minutes she guided me through a reboot, not a hard reset, and the phone was running again. She took a few more minutes to do a remote diagnostic. All seems fine. Some kind of hiccup maybe. Glad we were able to get you going Mr Doherty. Is there anything else I can do for you today? No, but thank you! Tried and failed three times to call and speak with the GM. Oh, hes not there today? When will he be in? We dont know. The managers dont tell us. You have my cell phone. Call the GM. I want to speak with him now. Not tonight or tomorrow. Waiting.

Ive never had a good experience at this verizon location. The sales people that Ive dealt with have always given me the impression that they could care less about the customers wants/needs. Was just in there again today, and it was the same story. I went in to get a new phone, and the sales person did the very minimum to help me. Needless to say, I did not get the phone at this location, but will try another store.

Friendly customer service experience and experienced staff.

Great service!

Great staff

This is the WORST phone service I have had in my life, and its expensive. Even basic things like adding an international call plan has been filled with difficulty, and they also logged me out of their site while I was trying to solve the difficulty with customer service. Also I have to wait about one hour yesterday on the phone.

Nice location

Horribly understaffed. Ive been coming in every day for a week to upgrade my phone. Each time I fail because the wait is 20+ minutes and I dont have the time.

Utter scamsters. AVOID GOING HERE AT ALL COSTS. Store employee Sam insisted I had to cancel my iPad order with Verizon in order to pick up the device they had in stock -- come to find out, hes just trying to make a commission on the sale. Verizon Corporate called him on it -- I put them on speaker phone in the store -- and he literally ran into the back of the store and hid until I left. What a coward. What a waste of a day. Do not go here.

Good branch. They care about their customer needs.