I had a great experience at this dealership. The sales person was extremely helpful and was not pushy. The sales manager had a very pleasant personality and we were able to strike a deal without the typical back and forth that occurs at most dealerships. I highly recommend them.

Frank and Ross are professional and kind. I got the Alfa Romeo Giulia that I want, and It’s a quick and easy transaction. Also the car is delivered to my house as promised by Jose who is very knowledgeable of the car. I highly recommend them for getting an Alfa Romeo!

Great customer service! Very professional my case manager Casey is the Best!

Not happy with the customer service. Bought a car in June. The car had issues while leaving the parking lot. The dealership acknowledged it and I brought it back to correct it. The car was there for three days, never got a call with a status update, on the contrary I constantly had to reach out. After three days I decided to pick up the car.

I bought a 2017 Maserati Granturismo with 19k miles from this dealership, it was sold to me as a certified pre-owned. I couldn’t drive off the lot without the car having issues already. I brought the car back to have the problems fixed, they kept the car for three days and didn’t do anything to it. When I called (several times) to try to get an update on my car, nobody would call back or let me know what was happening with it.Don’t waste your time or money with this location, take your business to a reputable dealership where they conduct business professionally.

I had a great experience with my purchase at Maserati of Santa Monica. I dealt with Eric who took great care of us and came thru with everything he promised us. Hes followed up since the purchase and made sure we are happy (we are) and seeing if there was anything else we need.

Very good experience at this dealership, it was great working with Michael, the opposite of a pushy car salesman: he worked with me to get me a good deal without the usual bs, he took the time to show me different options and models, and provided an excellent customer service/follow up even after the sale. In addition hes a great guy to chat with.This is the kind of service you expect when getting into a luxury car dealership, but this is still rare.After a couple of weeks going to different high end car dealerships to find my perfect car this was definitely by far the best experience.Ask for Michael, you wont be disappointed.

Service Department is terrible. Awesome car to drive but buy a brand new one because you’ll be in here often otherwise. My Quatroporte still has a broken gas cap, stereo skips and is buffering constantly, scratches not removed even after going back for a special service. Additionally, the brakes just cost me $1875 and only last 12k miles (not something they’ll tell you up front). They love to brag about being #1 in sales but the problem is with the follow up once you buy the car. Over promise and under deliver.

Byron Shantz was great to work with and went above and beyond to ensure the deal was fair. The supporting team was professional and made this online purchase seamless. This was one of the best experiences I have ever had in purchasing a vehicle. Highly recommend purchasing a vehicle from Maserati of Santa Monica team.

Paul and Eric and Casey are the best impeccable service the best new and used vehicles you ever find dont go anywhere else the vehicles you see on other peoples lives are the vehicles that Maserati least out and never wants back because theres too many problems so the first thing youll do right is if you come see Eric or Paul or Casey at Maserati

Good selection, helpful and professional staff, and surprisingly good value. Overall great experience!

Such a great, hassle free car shopping experience at this dealership. Salesman Frank and finance guru Danny were a pleasure to work with!l I was able to do most of my purchase pre-work online before getting there which was ideal for my busy schedule.I love my new Alfa Romeo ❤️

Ken is awesome, I had to get some warranty work done, and drop off my car before flying to SF for the day. He sent me an Uber to the Airport! The last time I took my car in for service, he quote a price I was happy with and it ended up less than expected. Shout for Casey too for helping me out when Ken was gone and the cashier for being sweet and friendly.

Alex was incredible I love my car I recommend this masarati dealer

Awesome dealer Ken in service is the man and he wears fly bowties

I would never recommend anyone coming to this location, especially if you are a woman. Ken in the service department wouldnt even give me eye contact because I was a woman. They have taken my vehicle back 4 times and have yet to replace the batteries on my keys. instead of listening to what I needed fixed, Ken dismissed me and said yeah yeah. 4 times now my car came back not properly fixed and yes no batteries. Then I personally went in and spoke with Manager Eric who assured me that he would personally get everything done. Now he has amnesia. worst service ever. I regret leaving westlake maserati for santa monica.

Manager and staff went out of their way to make sure we got the best deal possible for our vehicle

Nothing but wonder things to say. Byron was extremely knowledgeable, and his professionalism was second to none. Wonderful experience, and will visit them again when my lease is up.

I just leased a Maserati Levante S from Santa Monica dealer. This is my second Lavantie which unquestionably has been my favorite car in the past 50 years of driving. Experience I had with Santa Monica unquestionably was the best car buying experience I’ve had. I had checked pricing with other dealers in Los Angeles and Orange county area, the price that was given was by far the lowest price. I drove down expecting the usual car dealer’s attempt to increase the pricing. To my delight everybody was helpful, easy to deal with, friendly, and best of all the deal I had texted to me was the deal I signed. The manager Eric and Nick at finance were great. Byron my sales person was very nice.

Ken in Service provided EXCEPTIONAL Service. Kind, Professional and Knowledgeable. Ken went beyond the call to ensure Excellent Customer Service. BIG THUMBS UP KEN. Entire Staff was kind and competent....

We just leased a Maserati Ghibli s,, this guys and Girls are like Family and they treat you like their Own Family with no BS, they worked so hard to satisfy us in every way they can from sales to managers to the finance department, My wife and I are two Happy Customers and definitely will shop there Again and recommend them to all of our friends.

I had blown a tire on a trip to SoCal and need help to get back to NorCal. Contacted Casey at service and they had the tire for my GTS (no one else seemed too) they got me in and on my way in less than an 1 hour. Appreciate their professionalism and dealing with the situation

2.5 months to get the Stelvio back after rats chewed out the wires. insurance would pick up a small compact car and whatever extra i pay. okay. cool. however, instead i used my husbands car to save money. also luckily the insurance (DRIVE) picked up most of the tab upwards of 6 grand and i paid 1,000 including deductible. but the service at maserati was frankly, less than good enough considering the how much the car cost and the reputation and responsibility to uphold the brand.i go to pick up the car FINALLY (the wires arrived on tanker from italy hence the wait) and my beautiful car was FILTHY when they originally said theyd clean it inside and out. they kept me waiting an hour just to pick up a car i could have walked around the block to get myself. infuriating. and when youd ask? you get the runaround. really this should have been a quick pickup. instead you gotta hang around folks you dont know who are also not complying with the mask ADVICE from the CDC (as opposed to the conspiracy media)so, masks are falling down over faces (workers) or are not worn at all (customers esp.). when i asked one service person to pull up his mask, he told me his whole family and the entire staff onsite had covid except him and that all it was nothing more than a FLU! Really? the flu? i lost my close friend due to covid and know several others who have either died or are not 100% feeling better after having it for weeks. the FLU???? Madonna Mia, im gonna take health care advice from the dude at the Alfa dealership? yeah, sure. only reason i didnt give this experience one star is because i love my stelvio and im glad the rats have to find a new home. Ken, who also works in service gave me a remedy for the rats nest in the engine that initiated this whole debacle. sprinkle tabasco on the tires and around perimeter of the car. the smell pushes the rats to find another squat. now my driveway smells like a taco, but hopefully it will be worth it.so. take away? NEVER hand back an expensive car filthy or make your customer wait an hour just to pick up a car you guys had for more than 2 months. its clearly bad for business and if not careful, bad for your health. WEAR YOUR MASKS!!!!!

A big thank you to Pedro for taking care of me. I needed to replace a wheel and he made it happen on the same day, even had my vehicle washed! I will continue to do business here and will recommend others as well. Thank you again.

I just drove off the lot with a new Maserati. To say this was the BEST experience I have had at any dealership is an understatement! The entire team, from start to finish... EXCELLENT. GREAT personalities and professionalism at its finest!! This team: from Artem, Armin, Mark, Fredrick and Bryon we’re the best toWork with. Never would I think that I would have had the experience I did. But I did and this truly made me a loyal Maserati driver for life!!!!!!

Took our vehicle in for the first time and must say the level of customer service was great. My service advisor Pedro was efficient, knowledgeable, and very much accommodating. Been too numerous service departments including the one under previous ownership and I must say significant change has taken place. Pedro and the rest of the staff that I encountered certainly surpassed what I was expecting.

This place is the worst! They keep you on hold forever and never pick up. Frederick the sales person is completely unprofessional and forgets about you as soon as you walk out the door. He doesn’t do any follow up. Also, getting warranty information took days rather than just sending a simple email. They play games on pricing. Then during financing they play good cop bad cop.. Also, forgot to mention on my follow up visit (2of 4 because they play games) Frederick felt he was above helping me and sent me to a new employee to take over. He was helpful but did not know that much about Maserati vehicles.What’s up with your inventory being 7 stories underground and 20 minutes away??!! CRAZY!I’ll never recommend them.. I’ll buy elsewhere..

Pedro treated me so well during the purchase of my new car. He took my hand and walked me through everything in detail from the financial aspects, to the warranty aspects, and simply made this purchase seamless.

WORST DEALERSHIP! The most rude people ever working in the office. They all act like they are so much better then you. They don’t care about you at all. Most attitude I have ever seen from any dealership I do not recommend this place to anyone

Mauricio made the entire process pleasant and comfortable for me. He was very patient, and took his time answering all my questions. Throughout the process, I never felt rushed or pressured. Mauricio is one of the most easygoing and honest salesperson Ive come across, and I am so glad that he was the person to help me get an amazing deal on my car. He even made himself available on his day off, and is very easy to communicate with.

If you buy a Maserati from anywhere else youre making a big mistake. We got our car from Lois who was terrific. We got a fair price on our trade in and they transferred my personalized plates as well. But its the General Manager of the dealership Chad who steals the show. Hes fantastic. Great guy and really helpful.After purchasing the car the dealership goes the extra mile as well. After buying the car Mindy at the dealership called just to offer her assistance with anything I needed. She was great. Helped me set up a service appointment and made sure they took very good care of me.Through the purchase and after as well its been a fantastic experience. I wouldnt buy a car anywhere else.

Just bought a new car there and loved it

Excellent customer service and Casey in the service dept is excellent

Internet team and finance team was great . Thank you Gary the sales manager that I worked with and Mark the General Manager for taking the time to make sure I was having a good experience. They went above and beyond. Instead of just sending numbers like everyone else that I apparently did not qualify for. They took the time right up front to explain everything. I enjoyed the experience from start to finish. I suggest asking for John the internet director world class service.

If I could give no star, i would. I would make sure I will never go to this place. Very impolite manager, unwilling sales associates and in general very bad customer service.

Rinky dink dealership, with no deals, who will steal from you when turning car in. AVOID AVOID AVOID!

Horrible dealership. From the service to the General Manager, Armen, and everyone who works there. Bunch of liars! Terrible dealership. Horrible people! Shame on them! They want your money but they do not want to fulfill their commitment!

I was very happy with the experience.I looked around and have gone to several dealership for different vehicles, but after talking to Mauricio the Beverly Hills sells person I was very comfortable with the deal he gave me.The attention and service which Mauricio gave me was excellent and he made the process very comfortable and easy

Incredibly rude people. Not regular unpleasant service. They definitely think theyre better than you. Parking is impossible. Spots marked guest parking are not for you. A few 15 minute meters and restricted resident parking. If you need some aggravation in your day, this is the place for you!

I recently just returned my lease at this dealership. After a few days I realized I left my garage opener and my dogs blanket in the car. Tobiah one of the sales representatives was so kind to help me out. He drove 45 minutes each way to get my things from the off site lot, and he brought them to my house.The kind gesture and Tobiah going out of his way was exceptional service. When I get my next Maserati, Fiat or Alfa Romeo - I will come to this dealership just because of this experience. Thank you Tobiah!!

Just ok..a bit stuffy.

I recently leased a 2019 Alfa Romeo Giulia from Tobiah at this dealership. He was extremely helpful and we got a deal done over the phone before I went in. Very easy process. Went in, signed the papers from our agreed upon deal, and left with my new car.

The worst experience ever. These guys sell you an $80k maserati saying its certified and so many things are not working, they agree to fix it but say they cant offer a rental. takes them 3 weeks to supposedly fix meanwhile i dont have a car to drive. I get my car back and none of the items i asked to be fixed are wrking properly and they stole my glasses. Honestly i would never recommend this place for buying a car or service. theifs and liers. They dont even have the decency to call you back.

Took my 16 Ghibli, to have dashboard replaced, central console, front windows and few other things, ...my car has 24000miles, just by those few facts you can tell its very poorly made car.Regardless the service advisors Pedro was notified by my wife that they cracked the plastic that is between the windshield and dashboard. He told her thats the way it is that is 2 piece thing. Totally lied to her. I tried to get a hold of him and send him pictures and he told me same stuff, trying to convince me that normal, well it it is cracked and they even tried to glue it, what self respecting deal3of Maserati will do that? Over all really the worst experience there. We live far away from LA every time take lots of efforts to get to a dealer.

It has been absolute pleasure working with Freddrick, Mark, and Jeimy in my recent purchase of a Quattroporte GTS GranLusso. I live a considerable distance away from LA and had only begun thinking about purchasing a new vehicle... one visit and a week later, we made a great deal and closed the transaction. Freddrick was wonderful with his constant correspondence around my travel schedule. We werent able to negotiate a maintenance package this time around, but I look forward to hearing back early next year if there are any new incentives to add one post-sale. Thank you again to everyone at Maserati of Santa Monica for the wonderful experience; I look forward to purchasing another in the future.

When the lease on my Maserati ran out, I really didnt want to face having to go through the process of shopping for another car. I hate car shopping. But, Paul made this the easiest process ever. he brought me several cars to drive, and really made the numbers work. He just dropped off the new car, and picked up the old one. Easy as pie. If you want to avoid the headaches of car-shopping...call Paul!

This is the worst dealership ever. If you have any choice to do business with any other dealership you should. This dealership mishandled our deal from start to finish. They are not to be trusted.

This was my first time coming to this precise location and I am pleased I came here. From the moment that I called the service department I had the pleasure to speak with a very helpful service advisor named Pedro Leal. I own a Maserati Ghibli and Pedro was quick to help resolve my concern and it doesnt stop there. The whole team itself is great. Shotouts to Chris for returning my car clean 👍 . Satisfied customer.10 stars ⭐

Thank you Mark for giving me the best deal! I LOVE MY AlfA!!!

Not very responsive or helpful. Definitely experienced better service and professionalism with other dealers. Opted to get a new Mas from a different dealership.

I was there late evening yesterday to look for a Maserati and Alfa Romeo. When I walked into the dealership Fedrick and Gary was there in front of the door waiting for customers. Fedrick reached out to me and asked what I am looking to buy and I told him what I was looking and he went in to check them out. I didnt dress like I have a lot of money to buy a Maserati but dressed decent and I am a professional Engineer. He thought I am not par in with his pay grade to serve me. So, he send out the new sales guy called Fred.Fred was nice and he is new to Maserati and he is learning and then helped me to test drive the Maserati. I hope the owner will get rid of sales people like Fedrick if he want customers like me buys cars from his dealership. Keep up the good work Fred.

AVOID LIKE THE PLAGUE!!!So I leased a 16 Maserati Ghibli and returned it at the end of March. I had the SmartLease Protection Plan which covered all the damages. I took pics of the entire exterior and interior, trunk etc before turning it in. I turned it into Santa Monica Maserati (not where I bought) since I had a deal the same day locked in at a dealership close by. I come in and speak to Tobi (who seems friendly at first, but really just a front) who is training someone to do inspections. They inspect the vehicle and said everything was fine but they couldnt officially ground the vehicle since the person that does that quit (what?). Apparently no one else at the dealership had the authority to do it, which made no sense to me. I insisted, but they gave me an unofficial document notating the mileage, release of liability etc. Tobi assured me the document he gave me would be fine multiple times. I was skeptical, but didnt really have a choice since I had to get my next car close by. I kept calling for weeks after (Tobi minimal if any response) and they didnt ground the vehicle until 5-6 weeks when calling the third party inspection company or Ally.Sure enough the SmartLease plan covered the minor damages but Ally allegedly claimed I didnt have the tire inflator part ($275 charge) with the spare tire (spare was never touched, checked or used, with original tires on the car at return). This is literally the only part of the car I didnt have a picture of.Ally began to call me to pester me about paying for the part. Apparently its not covered under the SmartLease and even though the dealer didnt write it down or mention it missing, they told me I had to prove it was there. I call Tobi, no response. I then get transferred to Leasing Manager Deniro and he says hell take care of it but is pretty curt and rude. A couple weeks go by and I call him again but he keeps stringing me along saying the same thing.Another couple weeks go by and Ally then offers to 3 way call the Lease Manager Deniro, who assured them it was their fault and that they took it out (what, why?!). They offered to send the part, but Ally said it was too late and they needed payment. Deniro said hed take care of the invoice and gave his email to send it, but was super curt and rude even with Ally. Ally claims that even though they admitted fault, its still my problem since the contract is with me. I argued they should have more authority over the brands they finance and deal with them. Sure enough Deniro didnt send payment and when I got a hold of him one day off a blocked number (never answers), he was rude again having the audacity to ask me how I got his cell number.Another 3 way call with Ally, this time with GM Mark Thomas, who was equally rude and dismissive. Didnt care about the problem and said he hadnt heard about it and will look into it. To this day (3 weeks) no follow up, nothing.Ended up paying the $275 charge to Ally (who also lost a customer for life) as its not worth ruining my perfect credit for. The principle is more important than the dollar amount and this dealership is as sketchy/shady as it gets.And for those thinking its just a bad lease return experience, trust me, youre not getting any deals here if youre buying either. When turning it in, they asked me what deal I got and said they wouldnt be anywhere near that pricing (no surprise there). Theyre just banking on being in Santa Monica and people willing to overpay I guess.

Best car dealership experience. Frederick was Great! He was very helpful and knowledgable. Thank you

I had the pleasure of being assisted by Marzi today, very professional and very pleasant experience. I highly recommend her as a sales agent.

Cant get someone on the phone to give me a simple quote for service, pedro transferred me to parts. Then its eternal hold

Best Service department. Fast and efficient.

Horrible experience at Beverly Hills Maserati. I dealt with the most unprofessional salesman by the name of Kyle and I will never return. I wasted my time there, he was unwilling to help me and wouldnt even give me a lease price on the car until he made a copy of my drivers license and took down my credit information. I feel completely discriminated against and had my rights violated. I am going to file a compliant with the better business bureau because I dont think what he did was ethical or legal.

Im extremely satisfied with this branch of Maserati. I went to this location 5 months ago and met Jose Alonzo ( The best seller ask for him) and Gary the Manager and felt great ( Nick form financial also delivered another discount when paying services in advance) . I did not get the car as i still had a Ghibli lease with over 4 months and felt it was unnecessary to pay both for 4 more months.. the first time they gave me a sweet deal and they did a great effort that took 2h to give me the price i wanted for a ghibli... I went there today and i got a Gran Turismo as they literately offered me a deal i couldnt refuse ( yes Godfather style) and i took it!! I got a Gran Turismo for a ridiculous price.. $350 less than average deals on other branches and the downpayment was 50% less as well!!! I can say i almost paid the same price of the Ghibli and got one of my childhood dream cars... This is awesome! now i got both lol :) Dreams to come true... work hard guys!!! i dreamed of this day 20 years ago when i was 15 and now it has happened! life is simple and beautiful if you want it it to be! is all on your mind! And.. if you dont risk it.. you will never make it! ;) Cheers! Blessings to all of you!

I was very pleased dealing with Jim as my salesman during my purchase on my first Maserati.He made the whole experience fun and exciting.

This dealership makes everything smooth and how it should be buying any car let alone a exoticGreat sales staff treat me with so much respectWill always buy my Maserati and service with themOnly !!! Thanks again Ryan

Lovely place

This is a fantastic spot to go to the doctors cuz when I walk out this is what I see man dont never hurt to dream

Nancy in Loaners and John Minor are the best! Thanks to them for great service!!

Wish there was a way to put -10 stars! I was not only lied to by the “Sales Manager” Mark Thomas and Tobiah the salesman but the Maserati I put a request in to buy was completely mis-represented! It has what seemed to be spray paint all over the interior dash and paddle shifters, obviously trying to hide bad condition and the body moldings didn’t line up as if the car had been in an accident! Do your due diligence if ever interested in a car at this dealership! Was completely surprised to get this from a Maserati dealership, much less in Santa Monica!Update to their lame reply...I was specifically told the car was in excellent shape and the fact that they have had it for several months and are blaming the previous owner for the wet spray paint in the car just solidifies the fact that they are complete liars, including that Mark text me that he was getting the car detailed for me and when we got there it had dirt everywhere and hadnt even been washed in months! Stay Away from this place!

Terrible parking.

I lost the key to my Ghibli and called BH masserati for a replacement. They quoted me at 1.4 k to order the key and program it. I told the mgr that this key cost $75 on line. They said that is the cost of doing business in Beverly Hills. This was a manager that I spoke to.Furthermore, I had to call 4 times to the parts dept and no call back. Finally requested a manager and got the bad news. Before buying/leasing a Maserati please look into what it costs to maintain these cars. Oil changes are $1,200. Brakes are over 1k and you need to replace them every 10 k miles. Tires are 4k and you need to replace them after 20 k miles. The car is definitely not worth it. Nothing but problems since i drove off the lot. Service light is always on. Blue tooth connection is pathetic.

Ordered a Levante with them last Fall. The personnel that took my order left the dealership. I was not contacted about my order for months. I called and was told my vehicle was ready. The car was not the color I ordered, but had a similar options package. Im sure they sold the vehicle I ordered and stuck me with the other one, after I called. Also of note, the auto gallery service team is awful. Zero follow up. Ill never order a car with this group again.

Beautiful ness

Great customer service

MASERATI ASTON MARTIN THE WOOORST CAR DEALER ON THE PLANET who treat their BUYING customers and indeed Brand VIP Ambassadors appalingly.The Manager was even too arrogant to come out and resolve a matter with a customer who bought a car off Maserati dealer and who was actually Brand Ambassador from them at Polo Matches.Tim Oluphant..Manager /owner should be fired

Alex fix WHEELS

They made double appointments

EXCELLENT SERVICE AND FRIENDLY PEOPLE

Bought a Maserati Ghibli and it has been at the shop for lots of recall services and a constant AC problem. I talk to management and there response was call corporate. Ive had the vehicle for 4 years and Ive barely driven 16000 miles. Dont buy here, You should go buy at a place where your valued.

Super super

I had a good experience dealing with them.

Very problematic dealership

Fancy cars

Worst service ever

Jenial I had a great time

2 You can also enter Masserati. Its one with the Macleran salon. Decent Jofei.

Nice