Today I called AllGen and spoke with Zach. I explained my issue and right away he was able to assist me. I even called back a 2nd time and he was very polite, professional and helpful. I would Highly recommend using Allgen for any issues. I will definitely be coming back if I run into more in the future. Also don’t forget to ask or Zach he’s AWESOME!Thanks,Yvonne M.

Eliza was the best. Was panicked started new job and my laptop crashed. Called and Eliza gave me all my options I asked for with very decent price range. Got a AWESOME all in one system and works beautifully and my nerves are calm with a 30 day warranty. Thank you so much!!!

I always go here, had issues with a monitor that broke recently, Best Buy can’t help me diagnose, Zach connects it up and tells me I need a 15 dollar cable and says i can connect it to the new tv I bought anyways; if it doesn’t work then come back and we’ll fix it. EXCELLENT customer service and knowledge of issue. No bs at the counter for extended warranties etc…. Thanks man, wasn’t able to see Dune in imax but this new 1080p made me feel the warm giggles a bit. Little things like that mean a lot sometimes

Ive been having issues with my PC not booting. took it straight to ALLGEN and they were able to figure out my issue the same week, turns out i had a bad motherboard. Got a replacement and now im up and running again. Thanks for your help guys. im glad i can use my PC again.

Hands-down, the best customer service experience I have had yet. I know next to nothing about computers and needed mine repaired and updated for college. Not only was the service staff extremely professional, but they were clear in their communication. Every single one of my questions was answered and they patiently explained to me what services they would do and why. They went above and beyond, and I am happy to say I will gladly return for any other computer needs I may have in the future. I highly recommend Allgen!

I just want to say thank you to Zach and staff for upgrading my Alienware r17 storage. This is just what i have needing to do for a while now. Really fast service. dropped it off Wednesday and was told there were a few systems ahead of me that my laptop will not be ready for 2-3 days. The very next day I received a call from Zach to tell me my system was ready. Thank you very much for your fast work and staying a little past closing time for me to pick up my system.

AllGen Has The Best Customer Service. The employee Josh deserves a raise because he just made life long customers out of me and my boyfriend. The service of this shop is outstanding and i will be highly recommending this place to everyone.

Great service. Hands-on assistance by the service rep. Josh. Happily left the store with a smile on my face. Tysm for all you did AllGen. Will recommend this shop to everyone I know with computer issues and maintenance!!!

This was my first visit to this computer repair and was impressed by their immediate attention to their customers. My keyboard (letter O) issue was immediately addressed and fixed on the spot! Will definitely return and HIGHLY recommend !

I just wanted to say that the HONESTY OF THE EMPLOYEES that work here is astounding. Truly shocked!! Thanks again!!

I bought a computer from AllGen in October of 2020. I was very happy with it & the service I received. The computer was sold to them, but unfortunately ended up being stolen from a company. The company remotely locked the computer in March 2021. I had already left the state of Texas so I couldn’t return to the store to remedy the problem.David went out of his way to make sure I got that I got a replacement computer that was comparable & he did it without any questions asked. They also transferred all of my data & stayed in touch throughout the process.Their store is nice, well stocked, & the staff is very friendly. I have been to many computer shops where I left feeling confused & uninformed. AllGen is the exact opposite. They will answer all of your questions with easy to understand terminology & information. I wished I could’ve left 7 stars because I have never experienced such awesome customer service with a true sense of compassion/empathy. This store should be your first stop for all of your computer needs! Thanks AllGen.

Just had one of THE best customer service experiences I have had in my life. The first moment I spoke with Dave I knew that I made the right choice for computer repair, he was quick effecient and thorough throughout the entire diagnostic process. Kudos to Dave and your team at Allgen.

Got same speced PC for $3400 when on Ibuypower was $5700, crazy good deals here.

Ive been shopping at Allgen since 2004 and the staff here is incredible. And also the fact that they have the best inventory of used equipment in the city, makes it worth the trip over here for any parts or systems that we need. Their service department is excellent and ethical. The sales team knows their stuff and are not a bunch of dimwits pushing parts that arent compatible.

Professional, attentive, fair prices, and excellent communication. Needed a diagnosis and their service was beyond what I expected. I am quite versed in the PC world, but yet there are some things I am still learning, enter Allgen to fill in the gaps of what I was missing, highly recommend.

Bought a used gaming desktop from AllGen. Friendly and knowledgeable staff. Got a really great price as well! I will definitely be back for all future computing needs, great local business!

My friend took her desktop for upgrades to system, she had it returned and it was missing screws and had damage from forcing cover on PC,soon after that it no longer powers up. No she never complained. Its 80 bucks just to look at it.

Time and time again ALLGEN COMPUTERS TAKES CARE OF MY LIL OLD DELL!!! The first time I went in was last year to have my charging port fixed when I thought for sure Id need a new computer. They repaired it SO FAST and at an extremely affordable price. Just a few days ago I spilled water on the same laptop, totally jacked up the keyboard and couldnt even log in the keys were misfiring so bad. I thought I could watch youtube videos and fix it myself, but after dissembling it twice and playing computer tech for three days and getting absolutely nowhere, I brought it into them in all the billion different pieces I reduced it to and they had me fixed in just a few hours. I LOVE YOU GUYS!! Yall just saved me purchasing a new work computer AND now I can still get my work done by my deadlines. Forreal life savers yall.

I went in for a gaming and streaming PC. When I got there a young, man whose name escapes me (sorry), greeted me and asked what I was looking for. I told him everything I wanted and he listened. He told me that they build computers and pointed me to a list of what they built. He explained what devices they use and how they would perform.After much self deliberation I then purchased. After a day or so I got the ok to come pick it up. When I set up the new computer I was elated to see the software I needed was installed as well! Such as a vcl pla! Thank you very much I love this new PC no problems and runs better than hoped. Also tried WOW again and it was so boring, sad days lol

The fact that a retail store is just as bad as any other scalper if not worse.A $800 dollar graphics card being sold for $1900 thats insane. I will never do business with yall.Edit: I decided to see if it was just the GPUs that yall hiked up. Nope, other parts too. Have cases listed more than DOUBLE what other retailers have them. Lian Li mini for 245. Retails else where for 114.

Sent an email, received a response back within 30 minutes answering my questions. Went in to drop off my job request. Representative was very nice and adv me of price and an estimate of when job would be completed. Technician who worked on my product adv would up date me on the job. Called me at specified time saying job was completed and could come pick up. Paid and left. Job was completed above my expectations. Also, they did more for less on what I was quoted by competitors.

Very honest and reliable service. They have alot of parts for new and even older pcs too ! Thank you for the power supply David ! You can trust these people at Allgen. They care about the customer and are computer experts .

Always get good help here

Have used these guys over many years and cannot say enough good about them. In the age of buying everything online, which can be very disastrous, its nice to have a family owned brick and mortar shop to patronize my business with and to have local support. Theyre a prime example of local entrepreneurship done right.

They were great, communication and customer service. Prices are great as well. Recommend

Recommendation on a power supply or an email to communicate with the store ?

Customer service is nice, however they are selling graphics cards at 2.5x the MSRP.

AllGen was really great! I didn’t realize that there was a computer store in the plaza off Babcock and Hamilton Wolfe but, the store was really great and complying with safety measures due to COVID-19 with curbside service. I gave them a call before coming by the store and the staff on the phone prepared some items for me to possibly purchase. A worker named Kevin (or Gavin) helped to find me a few used keyboards that I was looking for and the staff inside cleaned the keyboards nicely before handing them to me. I ended up buying two keyboards for a good price. Great local business! I plan on going to the store again.

Looking for a great deal on a pre own computer. You are in with the pros here. Refurbished laptops or home computers.

I purchased an ASUS laptop through them for $1045 bucks after tax and it ran like sh!t it was slow, over heating and would crash repeatedly. I returned it the VERY next day to find out they have a 15% restock fee (that they had not mentioned prior to the sale) more money down the drain. I also showed them video evidence that the laptop was messing up. There were several other people in the store that were returning defective items. I STILL have not received my refund. I would have let everything slide had they not chosen to relist the defective laptop on their website (I doubt they have done anything to fix it). DO NOT SHOP HERE

Great experience and customer service! I had a list of computer requirements I needed to start working from home and they met them all for a much better value than the big box stores. Also happy to support a local business. Thanks for your help today, Randy!

Nice friendly staff. Pretty good selection of pc parts for a small store.

Great assortment of used computers and parts.

After spending 4hrs driving around looking for quality laptops at a budget price I stumbled onto AllGen. Not only did they have what I needed, their customer service was beyond compare. I parked in front of their store preparing to go in until I saw curbside service only signs. I pull up the website to see if they had what I wanted, and before I could get to the home page, one of their employees came out to my vehicle to see if they could help me, without even being asked! He ran in and out a half dozen times answering questions and finding solutions and even made improvements to a used laptop! I purchased two laptops that I couldnt be happier with. I will definitely drive the extra couple mins to support these guys in the future. Ignore your big box stores. Support local small business and buy your computers, parts, and accessories here at AllGen.

Outstanding service. Thanks for helping when my laptop got that black screen of death. The cost was outstanding compared to quotes I got from two other places. Communications was outstanding. Thank you for supporting the community and another Veteran.

Absolutely great little place, super knowledgeable friendly staff. They’ve got a great selection of pretty hard to find stuff.

What a hidden gem of a business! The wonderful folks who work there were so knowledgeable and helpful. I was purchasing my first ever laptop and had absolutely no idea of what was required to get up and running. They took care of everything and made sure I was going to be able to use the laptop. Not only was the service outstanding, but the prices are also very very competitive.I cannot recommend AllGen highly enough. If I could give a 100-star review, I would.

The people working were extremely helpful and friendly when I came in with an issue.

Lovely place. They were pretty cleaned out on parts when we went, but everything they had was reasonably priced.

Nice owners and friendly staff! My computer repairs are always done in an orderly manner.

Great selection of used computers and parts. Great customer service and reasonable prices

Great covid practices great people.

Susan was great, very knowledgeable!!

Friendly staff, diagnose price is $50 which isnt bad. Family owned too!Edit: Repairs complete, on way home. They were friendly all the way through. Looking forward to returning to work tomorrow!

Called, talked the sales person. Built me a good computer which I picked up the same day. Machine works great and perfect for what I need. About the same price as one of the big stores (probably a little cheaper), and supporting a local business. Comes with Warranty. Overall highly recommend

I needed a computer that would do what I needed it to do for my business. I spoke to the staff and received all kinds of great feedback. These people know their stuff. I had a computer built to my needs in one day, and the price was perfect. I would highly recommend!!

Do not, I repeat, do not sell your pcs here. Especially if they are quality pcs. Just tried to sell mine here and the power supply stopped working somehow. Got home my pc turned on just fine like it did before I went there. Not only that, my pc has top of the line parts in it, and they offered 480 for them... My cpu blows that price out of the water alone. I dont know about what they sell, and I dont care. A store thats this dishonest shouldnt even be on the radar. Funny, I definitely remember asking you if the dust could be causing it to power cycle, and you said no. Lets just be honest, and admit you were using a faulty outlet. I was on the phone with someone who runs their own IT business, and he warned me about it. I honestly didnt expect him to be right. But if thats how you wanna play innocent, by all means. Everyone, you have been warned.

What great people! They could not have been more helpful! I didnt really know what I needed, but they did. It was really easy to get a laptop and all the accessories and the software and they helped answer so many questions. I would highly recommend them for any computer purchase.

Very pleased with the prices and customer service we received from Susan and Josh. Will definitely recommend. It was worth the drive from New Braunfels.

Great service, good pricing. Very helpful folks.

A serious top tier computer service and sales company. I needed help with assembling computer fans to a motherboard, I initially thought I needed a 3 pin extension cord. I bought 3 cords, realized I needed 4 pins. I was asked to bring in my computer, they realized there were wires tucked away that attach the fan controller to the fans. They offered to refund the wires that I bought and said I didnt need the extension cords. All without paying for anything.

I had my laptop and desktop looked at and it was a great experience. They advised me not to buy a new laptop and instead to upgrade just one part which made my laptop run extremely fast and saved me hundreds of dollars. They also gave me great deals and setup my desktop. Now both my desktop and laptop are lightning fast. These guys are awesome!!!

Allgen knows what they are talking about. 10stars.

Very helpful staff that answered all my questions. Prices are definitely on the manageable end of the spectrum. I bought a refurbished laptop at a great price about six months ago and I have had no problems with it at all. I definitely recommend coming in and talking to them. Weather you need your existing computer fixed, looking for a new system or just an upgrade, Allgen is the place to go.

First time here. This place has everything you need for a computer. The staff was very friendly and knowledgeable. Definitely a place to visit if you need anything computer related. Will definitely be back.

I accidentally broke the charging port on my computer and needed it fixed asap so I could meet a deadline for a class the following day and explained to him that it was an emergency and he was able to fix it the same day!

I got great customer service from AllGen Computers - they offer quality service, fair prices, & they have integrity.

Superb customer service. I live in Florida but Im currently working in San Antonio. I just bought a new video card for my computer before realizing it required a separate power cable from the power supply which I couldnt find anywhere. I called Allgen and spoke with David who was extremely friendly. Although they didnt stock the specific cable I needed, he had some spare cables in the service department. He hooked it up, and used a voltage meter to make sure everything matched up. Definitely exceeded my expectations. Absolutely highly recommended for any computer needs! I shopped around their store for a few minutes and all of their prices seemed very reasonable!

Great customer service. I had an unordinary repair needed on my external hard drive and David did everything he could to help get it done in a very timely manner. Genuine business

Called them with a slightly complex problem with a simple solution, they were able to get me in fast, took care of me very quickly and were incredibly knowledgeable, yet understood, that I too was also a nerd, so did not hesitate to talk tech with me, nor did they talk to me like I knew nothing. I /HIGHLY/ respect that! and I appreciate it immensely. They also took great care to not damage the custom paint job we have on our case while working. I would recommend them to anyone looking to get their machines worked on. You are in good hands.

If I could give them 0 stars I would. My husband is a disabled vet and got a printer from Allgen computers and it started having problems within a few months. We took in in since it was under warranty, and was told to bring the printing cable and power cable. They called and said it needed a colored ink cartridge to be able to diagnose. Took them one when I went back on that side of town to only be told there was nothing wrong. They loaded printer in car since Covid and upon arriving home we realized the printer cable was gone. I called immediately and left a message. My husband is unable to use printer from the home computer with out cable. Also, they left me a message to say they we never brought the cable. I tried to use it wirelessly from my laptop, but it still has the same problem as before. Such a waste of time! Looks like I will just buy a new one else where. Enjoy your contract with the VA!

Ive been an AllGen customer since 2000 from when they were still in their old location. Much of their team are the same great folks and all the new staff are superb in their know how, awesome in their customer service and products! If anyone goes anywhere else to get advice or to buy a computer in San Antonio, thats just plain silly.

Excellent service and all parts that you need to repair or upgrade your pc

I made them feel uncomfortable. They judged me by my appearance are were not very helpful or kind. It a really small though and they dont have much and what they do have can be bought cheaper elsewhere or online. Im sure they do a good job of fixing computers. I do as well. I just dont look too professional. Like a real nerd is supposed to look. Creepy, and possibly postal. thanks. You deserve better!

Always willing to help and always a pleasant atomosphere...

I love this company! They are extremely knowledgeable and professional. They can fix just about anything and their prices are excellent. I highly recommend Allgen to anyone needing a repair or a new or used laptop or computer!!

Curbside service was what I experienced and couldnt look for what I needed. Had to go elsewhere.

I do not live in the US, and its impossible to get good computer components here. Sue and Josh at Allgen worked with me to build an excellent computer and get it delivered to me in perfect shape.The system was exactly what I wanted. It was put together very professionally and well tested. They were extremely helpful during the process.I do not think you could go wrong working with Allgen.

The folks at AllGen were fantastic. They took care of my problem, had all the parts I need available in store and installed them to make sure they worked. Would definitely recommend going to them for your computer needs.

Recently started using this place as a default for my computer hardware and accessorie needs. Surprising inventory of high performance gaming peripherals. They also do custom PC builds tailored to not just your needs but your budget too.Staff is also crazy knowledgeable so theyve done me a great justice over having to go to places like Best Buy or Altex where its like pulling teeth to get help. Highly recommended if you need a one off part or cable.

Wonderful experience... Bought my son his first gaming computer from here... sales staff was great! Brought in today to install a wifi card and Zach was amazingly helpful.

This was the only place in town that had the ability to retrieve info out of my computer. I highly recommend them!

From the folks in the front of the store to the back there is support for novices all around. Building my first desktop has been supportive and educational. Despite their knowledge they will come down to a level you can understand which helps understanding and making decisions. Prices are great and if you are looking for better then best prices they have used equipment in good condition. I am starting small and for my buck the team is giving me a bang. Not to mention other resources and opportunities to experience on my own and research reliable sources. Thanks Allgen!

The owners and staff are super friendly and knowledgeably. I came by a couple times with questions about the installation of my wireless printer & a vm ware I was using for school and they just squared me away. Thank you very much.

I had an issue with 2 computers that failed last night simultaneously. I got up there at 315pm today and explained what the issues. I explained that since they were older DELLS, I didnt want to pay more than about $50.00 for solutions for BOTH systems. Josh was INCREDIBLE. He listened to what I had to say, diagnosed the problem, gave me inexpensive, viable options and told me he could squeeze me in. His IT guy, Jeremy got it done in no time at all. He was very competent. So for $58.00 TOTAL, I have my system(s) up and running again within 2 hours. UNREAL. Great customer service, inventory and prices. AND....the store is SPOTLESS clean. I am not an employee, or some fanboy, so, I am telling you the truth. I am now a lifelong customer. Thanks again guys!! Keep up the great work!!!

While friendly and had what I was looking for, they charged above MSRP.

Dont hesitate, awesome service! I usually do most of my own PC building but I had an issue that was above my pay grade. Trevor is a rockstar and got it taken care of, definitely went the extra mile (and didnt ask me to reformat and reinstall everything) didnt charge me extra, even though I caused extra work. Overall just great experience.

So happy I have a local computer store nearby my house! The staff were friendly, and helped me find the exact cord I needed no problem.

Trevor helped me! I took in 4 laptops in varying degrees of age and distress. He quickly removed the drives, checked the viability, 3 of 4 can be backed up and data saved.4th may not work again. So, Trevor advised me on my most economical manner to harvest the data, they had the device I needed and I was on my way!All while being supervised and questioned by a very inquisitive 4 year old.Thank you so much, 5 stars is not enough!

Good guys. I havent even made a purchase from them yet, but their customer service was great over the phone. Very knowledgeable about my needs for repair. Very satisfied with their professionalism.

Very knowledgeable and outstanding customer service! Variety of products and prices!

Great place to get computer parts, new and used. One of the only repair shops I recommend outside of my own.Great service and they can even order stuff for you if they dont have it in stock.

First rate service, Josh was super approachable and patiently explained the ins and outs of my technical questions (which for me was a LOT). This is one of the Good-To-the-Core Stores that does right by the customer. Other places might shove useless equipment on you, but these guys will find the best solution at lowest price, demonstrate it in store so you know it works perfectly, how to hook it all up, make sure you understand it (For me that meant they went the extra mile to download drivers to demonstrate a Wacom tablet I was also looking at purchasing)

Really nice shop. It’s reassuring to see old-world family business values and high-end tech under the same roof.

Very friendly and knowledgeable staff

Very knowledgeable repair department. I was in over my head with a hard disk to solid state drive shrink/clone/swap that just wasnt going like all the YouTube videos said it would. Even my brother the programmer couldnt figure out what was going on. At the recommendation of another shop that didnt want to touch it, I called Allgen. Oh, yeah, we do those all the time. Had me fixed up in a day for about $90 less than a Geek Squad visit would have cost.

I was looking for a resistor late on a Friday evening and Altex was no help. I happened to remember Allgen Computers that used to be located behind University Bowl. I called them and not only did they have the resistor they stayed open past closing time allowing me to make it there. Then David Allen spoke with me about my issue with a circuit board and ended up soldering in the resistor for me. The friendly service they provided will have me coming back for years to come.

Very polite and professional!

I like the customer service. They are very knowledgeable and work to find a solution. Prices are of course a little higher than what you would find online but being able to talk to someone and ask questions before you buy is why I go there.

5 stars isnt nearly enough! Trevor and Josh went above and beyond to solve my PCs serious boot issues. They not only quickly found the exact problem that I and Micro Centers repair team could not, but they tested every component in my PC to ensure that there were no other underlying issues and did extensive benchmarking to ensure its stability. They even overclocked my GPU for a bit of extra performance. Theyre true enthusiasts that treated my PC like it was their own, and truly cared about getting the job done completely right rather than simply getting it done well enough. My PC now perfectly stable and smoother and quieter than ever. Allgen overall is such a great shop with a welcoming and personal feel that you just cant get from any big store. Their selection is curated with a lot of love and care. I cannot recommend them enough for any component and repair needs - theyre amazing! Thanks guys.

Business is scalping graphics cards

If there was a way to give them negative stars I would.This operation does not know what they are doing. I dropped off my laptop for a Full Diagnostic even after I told them the keyboard was the only thing that wasnt working. When I went back to get it they told me nothing was wrong with it and they had to wipe out the passwords on it because obviously I had given them the wrong password. The password didnt work because the keyboard isnt working.So they had to order the keyboard and after 2 weeks I get it back and now they say the keyboard and the drive had to be replaced on a laptop that initially didnt have anything wrong with it.

Very good shop, helpful and knowledgeable

Fantastic experience! Family owned business, I dealt with the sister and brother who are managers. The sister (I believe her name is Susan) is extremely helpful and knowledgeable. I got a great price on a 620W power supply ($59) and help with how to install it.

I do a lot of side work repairing computers for people in and around my community. Doing this type of work it is reassuring to know that I have a wonderful supplier I can always reach out to for replacement parts. Over the years AllGen Computer Warehouse has always been able to find the parts I need, and ensure that I am in fact getting the correct part for the job. The owners of the business are wonderful friendly people and the support staff is tremendous. I recommend their business first before any other computer store.

I can highly recommend the guys at Allgen, that of course includes Susan :). I have been repairing computers for over 30 years and I have run my own computer business here in San Antonio for over 20 of those. Allgen is my local go to when I need something quick. The best part of buying from them is the helpfulness of the staff. Not only do they have great prices on cables, switches and odd parts that you might have a hard time finding, but they have always been very helpful and knowledgeable. My primary focus is on small businesses and I have often referred individuals to them for their computer support/repair needs without a second thought. Their repair price is about half of my rate and that is also appealing for my home users that dont have a lot of money to spend on keeping their computers running. Thanks for the years of great service! Tim

Always have everything I need and answers to any questions I got!

Surprisingly strong selection of name brand components available in stock. I had been shopping around town for a while and wish I had come here first. Fair prices and absolutely the nicest and most savvy help by far.

Good dealz

Excellent customer service, and a staff with expert knowledge on PCs, specing PC builds to your needs, and PC gaming culture. This combined makes for a one stop shop for all gaming, business, or casual needs. I wont get my parts or custom builds anywhere else.