Truck Enterprises Roanoke, Inc.
4700 Kenworth Dr, Roanoke, VA 24019, United States
Truck Enterprises Roanoke, Inc.
Review №1

Would have given 5 stars…For service and friendliness, however…After getting my truck issue evaluated, I went to clean out things for the motel and found it UNLOCKED in the back lot. I went inside and complained to a man in the office (said it was unacceptable). Then, after the weekend, I followed up and phoned Moe and told him what happened as well.When I returned for my ready truck, 11 days later (part on BO), I found my truck UNLOCKED yet again, this time in the front lot.Owner: Realize that this is our livelihoods in our trucks, along with personal items that we don’t want stolen. Realize that my company policy is to always LOCK the tuck at ALL TIMES, and *I DO*. Also realize the day and age we live in. So please address this issue (lack of consideration). THANK YOU.

Review №2

This place was great got us in told us the problem said that did not have the part would get the next day but good news they found the part and put it in same day 5 hours then on our way everyone from the ladies who answered the phone to the manager to the mechanic were fabulous I will use them again if I break down in the area

Review №3

Kenworth dealership. I went to this place to get a cap for my diesel thnk. I ordered it by phone, when I got there the part was already there ready to be picked up.Just amazing.

Review №4

Was able to jump on a last minute fix last minute call

Review №5

Excellent service Nice People thank you Moe for your help on saturday morning.

Review №6

The only reason I didnt give them 5 stars was because the tech forgot to do something that was on the work order. Had we not checked, we would have been without an essential elements. Kudos for getting the truck in quickly and worked on. We appreciate you guys.

Review №7

Excellent service i mean Mo at the service counter is the way to go. I will go back if ever i have a problem again tks from Canada

Review №8

Reset my transmission, replaced wiper blades, and was in and out in 45 minutes and was more than fair on price! Thanks guys top-notch service!

Review №9

This place is amazing. Had to replace my center bearing. The price was unbelievable and the service lightning fast.PS: Thank you David!

Review №10

I was very disappointed, that GM didnt let customers know that half the staff was infected with covid-19. Will never visit this shop again. Very irresponsible. 🤫😒

Review №11

Desk staff and mechanics were all very helpful. They replaced the radiator in my Volvo very quickly (within 5 hours and this with a small crew who had no prior experience replacing Volvo radiators! Quick to learn and eager to please). Nice customer lounge as well. Truck is still running fine.

Review №12

Great To Work With - Top Notch Service!

Review №13

Miscommunication here. Said they’d fit me in and wasted my whole day.

Review №14

Showed up with a broken idler pulley and serpentine belt plus leaking coolant. Pulled right into the shop and had me out within 2 hrs. Great service and friendly staff!!.

Review №15

Every time I come here I love 💘 the sevice

Review №16

100% recommended. I drove 11 hours to get to this place. Very happy with the truck I bought. I got exactly what was described and in the picture. Tommy and everyone else there was very professional and friendly.

Review №17

Great place to have your truck worked on. In and out in no time, staff is very friendly and professionalGive them a try you wont regret it

Review №18

It took them 48 hours to get us an estimate, then it took them 5 days to do 10 hours of work. They told us everyday, it will be done tomorrow. When we called they would say they will start working on it in a half an hour. However, when our driver showed up over an hour later to get something from the truck, truck was still outside. Not touched from the 2 days before. Before we approved the work, they told us they had all the parts. That means they were either lying to us that they had them or about when the truck would be done. Truck was brought to the shop on Monday and was there until Saturday afternoon.

Review №19

Thank you guys, you did an awesome job on my truck. God bless you!

Review №20

Thank you Gallen for airing up our tire & being helpful & understanding!!!!

Review №21

Friendly service

Review №22

Took truck in for derate and to have dpf filter looked at and cleaned. Was told it was turbo accenator. I fixed it for 1900. I get to lincoln Nebraska and same codes come up. I make it to dealer in Lincoln and had to drop 8300 more to fix cracked Doc. Shop in Lincoln says they never checked your dpf or they would have seen the crack in it. Thanks for fixing something that wasnt needed for 1900 and resetting codes. Shop in Lincoln is due praise for fixing something you never even bothered looking at. Steer clear of here if you own your truck and always go with your gut. Thanks Lincoln Nebraska Kenworth.

Review №23

Find anybody who working on picture.No one and this is not break time.They people supost change on my truck one injector, they say that must change 3 .... and for change 3 injector I spent 7 days in the service. By pass this place.

Review №24

This is a great place to be when things head south. The techs are very well trained and take great care of you. They understand being a truck owner.

Review №25

Very good service. Professional.They took me right away and I was out in about two hours problem fixed

Review №26

Great Place with good customer service and customer appreciation .Keep up the good work.

Review №27

My truck is in the shop as we speak. I never have any worries cause they knows what there doing. Very professional from top to bottom. The parts department and the bill lady also the best there is! Thanks guys for being here in my home town .... Im an over the road trucker and theres some horrible shops in this country!

Review №28

Needed a jump start and a radiator hose. Somehow... The hose took 5 hours to replace and over 300 dollars in labor even though I told them exactly which one it was. Plus 300 more dollars in unnecessary tests that I didnt ask for. Oh, and then they forgot to refill my antifreeze. Not exaggerating at all. Nice lounge and cashier, but that was all. Ill never return and I wouldnt recommend to Anybody.

Review №29

I came to this place with a transmission problem and the people here are very professional with excellent customer service. I personally would like to thank the service team who worked on my truck.Thanks for getting me back on the road.

Review №30

It took 2 weeks of hard searching but they finally found the root cause of the AC not working right, and an issue with the actuators for the vent doors. They called KW engineers to figure out why the compressor clutch wouldnt stay working. Turned out to be a ground wire deep in the wiring harness was broken and the ends were connecting when the truck was cold then separating when it got hot. Not sure of the name of the fellow who fixed it. Props to him 👌🤘🤘👍🖖If ever I need repairs while Im on home time Ill ask for him to fix it. 😀😄😁

Review №31

Good service, nice people.

Review №32

Just would like to say thanks to all of the staff at this kenworth dealership. Especially JASON,AARON,JUSTIN, and THE GIRL IN PARTS. I would definitely recommend this shop to everyone. They were more than fair on the price on the parts and labor.Again thanks to all of you!

Review №33

Came in for service on a check engine light. Had never been there before. I was treated from the onset of my stay as if i were returning family.I own a 12 volvo tractor and had been to several other regional dealers for service. If at all possible i will never return to another dealer other than this one.billy at the service desk was both professional and friendly. He has earned my business for the entirety of my ownership of volvo equipmentWonderful experience in all aspects

Review №34

The staff is great. Very helpful. I tend to go in at noght. Really like the night crew. Fast workers and most time dont have to go back for the same issue.

Review №35

Guys are great. Fixed my truck in 1 dayAWESOME

Review №36

Friendly folks very respectful,they took a little longer than I anticipated but they resolved my electrical and sensor issues.Price was fair they didnt try to ripp me offWhen in the area I definitely will return for any services I may need.

Review №37

Dropped truck off on Friday, picked up on Monday. Ready to go

Review №38

Very nice attitude and had the parts I needed I was well satisfied

Review №39

Want your money at high cost say its fixed spend you down the road find out later never was. Did not diagnose the original problem fully

Review №40

Very friendly staff, David, Nancy and billy great crew, fast and reliable service ., thank you guys

Review №41

Great service, went in on Saturday for a fuel cap, Bill was very courteous and helpful.

Review №42

This facilty is located just off 581/81 on Peters Creek Rd.It has easy access and can be seen from the highway..A true gem..Ffrom the time you enter . a true repair facilty that treats you like and out in a timely fashion..From the parts dept. To the main notch service at fair price..if over night repair, they have deals with the local Hotel..shuttle service..low cal resturaunt s within walking..and Del. Service.will return if need be..the mechanics are some of the best and are trustworthy and creditworthy.

Review №43

Great people

Review №44

If you know your part number you wont have any problems. I have had problems returning stuff to these folks. Make sure it is clarified WHO is responsible for wrong parts, wrong quantity and such. Not my favorite vendor.

Review №45

Great people only place to get parts late at night. Only down fall cant use credit card over the phone after 5

Review №46

Arrogant people dont know how to do job. Service will not look at any issue if they notice one besides whats on work order.

Review №47

Awesome experience!Nathan is the man!

Review №48

Work and service was real good!

Review №49

Pretty good shop and guys. Watch who they send for road service.

Review №50

Excelente service brought my kenworth t700 for a starter problem had it replace..every body from the service manager and service lady and the mechanic that work on my truck were nice and very professional. Kenworth is the best.

Review №51

Service Department over charges.Will not return calls. Not happy with the service here.

Review №52

Had my Volvo 780 with a Volvo D-13 Engine in to have my exhaust manifold slip seals replaced and they put on the wrong parts. They put outer slip seals and they were suppose to do inner slips. Their work damaged my exhaust manifold. I do understand that human error occurs. However, Bill Duval refuses to take any responsibility for the damage they have done. In fact, they refuse to step up to the plate and warranty the work that they did, or either they are just not educated in the matter. The people were very nice during the time the truck was in the shop, but they just do not want to man up and take responsibilty for their less than poor workmanship. Beware if you are in a position that you have to use them to do work on your truck.

Review №53

Great people, great service, excellent Volvo mechanics

Review №54

Found out what my issue was immediately. Fixing it is another story.

Review №55

Over charged.

Review №56

A little slow.

Review №57

This is the worst place to fix your truckBeen 12 years as an O/O never seeing ignorance like this place I paid over $16k and waited almost a month and got the worst job ever .they never test drive the truck and had to get out of there even it wont star

Review №58

Good service, best peope

Review №59

Wait here is killing me.. To long

Review №60

We was looking at a w900l Kenworth truck

Review №61

Parts guys are excellent

Review №62

You guys should dinar that w9 sitting there

Review №63

Very friendly staff!

Review №64

Great place

Review №65

Great services

Review №66

Lazy mechanic

Review №67


15 Photos
4.1 Rating
  • Address:4700 Kenworth Dr, Roanoke, VA 24019, United States
  • Site:
  • Phone:+1 540-563-1161
  • Dump truck dealer
  • Truck dealer
  • Truck repair shop
  • Used truck dealer
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–12PM
  • Thursday:Closed
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
Service options
  • In-store shopping:Yes
  • Wheelchair accessible entrance:Yes
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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