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CSAI Smog & Automotive Repair
3001 Chicago Ave, Riverside, CA 92507, United States
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CSAI Smog & Automotive Repair
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Ja
Review №1

I LOVE this shop. Come here exclusively for all my repairs and maintenance. Staff is awesome, especially Ryan at the front!

Ke
Review №2

The service was in a reasonable time. Price was reasonable. Employees were skilled and professional. Waiting area was comfortable. Ryan was kind, knowledgeable, and very helpful. I’ll definitely come back here and recommend CSAI for anyone.

Mi
Review №3

Thanks Ryan and the team for fixing what Toyota failed to fix. You guys flourished where they failed. Thanks for locating the problem and allowing the scion to drive normal once again

Fl
Review №4

I took my vehicle in to CSAI for routine maintenance and believe me I was long overdue for an oil change and I knew it. Of course, they sent my usual reminder but I kept putting it off. They went through my vehicle inspecting, checking, and topping off all of my fluids. Turns out because of COVID and me not driving as much, I have another 1500 miles before I need an oil change. Let me be clear. They could have charged me for an unnecessary oil change. I would never have known. My service charge for this visit was $00.00. This was not the first time something like this has happened. This is why I am a loyal customer. In addition, I know what services I will be needing soon and have a cost estimate so it gives me enough time to save up.You cannot buy honesty, integrity, professionalism, kindness, thoroughness, and character. I trust the owners, Patricia and Johnathan. The environment is clean and comfortable, and the staff always does an excellent job.I love this place. How often have you heard a woman say that about an auto shop?

Ma
Review №5

I took my truck to these guys after getting a quote from another shop to get it to pass Smog. The first shop wanted $3200 to replace four major components. CSAI did a more comprehensive diagnosis and was able to get my truck to pass by replacing just one component for $1100. The office clerk was very friendly and happy to answer lots of questions. They were also realistic about time frames. I wont be going back to Top Dawg.

Ra
Review №6

CSAI is a leading SMOG Inspection Station and state of the art repair facility.CSAI is an authorized Southern California AAA Club repair shop if I am not mistaken.Most of the Automotive Technicians are ASE Certified Master Automotive Technicians.CSAI Technicians are not Shade Tree Mechanics.I estimate that CSAI probably has Technicians with 75 years of accumulative combined experience.I know this may sound like a paid endorsement, however, allow me to clarify.Fifteen years ago, before I retired I was a mechanic and I met the proprietor who was giving a seminar on a state of the art Snap-On automotive digital automotive diagnostic toolThis gentleman had written one of several texts on the diagnostic tool.Now, this is the guy who owns the shop along with his better half, his wife.So, not only is the owner of the shop a gearhead but he is also a nerd.Last but not least is the fact that you will not be dealing with a random shop, representative of some impersonal national corporate organization.Believe it or not, CSAI is your proverbial Mom and Dad shop.So, if youre looking for an automotive repair shop to take your vehicles to, I recommend CSAI for all of your automotive repair, service and SMOG.

br
Review №7

Ryan was super kind and willing to explain the different parts of the car and what needed to be repaired! My car ran great after they worked on it!

Fi
Review №8

CSAI continues to provide professional, prompt, quality, courteous, friendly and caring service to us for over five years. They always provide a warm welcoming atmosphere each time we visit. Their personalized customer care is refreshing. They always make us feel special and that they really care about our vehicle and us. My wife and I highly recommend this business. We encourage you to include them when considering quality work on your vehicle.

ge
Review №9

These young men are very professional and timely . I would recommend them to my brother, yes thats a good thing hes one of my heroes

ar
Review №10

When I arrived I was greeted by Ryan, he was kind and professional as he got my estimate paperwork ready before starting the service on my vehicle. I was also offered water which was great considering the temp was in the high 90s at that time. After my service was completed I received a text where I could see what other things my car needed attention on as well as pictures so I can see it for myself. Great attention to detail and awesome customer service.

Mi
Review №11

CSAI is amazing! I used to come here super often to get my car serviced here for regular maintenance about 2 years ago. Brittany was super helpful and organized, and she was able to give me an accurate time estimate of my car service right then and there. They have a private waiting room in the back with restrooms, which is a plus. The best thing about this shop is that I have never had to wait over an hour to get my maintenance done, which is why I stopped going to my Lexus dealership for service. The mechanics are very knowledgable and friendly, and they are honest and very reasonable about their pricing. You will not find any place better than CSAI.

Mi
Review №12

Great place Ryan help me with what i needed.

Be
Review №13

I highly recommend this place.

An
Review №14

My battery died at home. They took me immediately, ran tests, and swapped the battery out. The staff was great and the waiting area was super comfortable. Will definitely come back here!

Mi
Review №15

Great work, detailed, clean, professional.

Le
Review №16

Ive been going to them for years. Very trustworthy and honest

El
Review №17

I went there by chance for a break and light certification. They were so kind and professional. They help me understand my car better and were so very patient. Their waiting room was also very comfortable. They even took pictures and took the time to explain what they were looking at and why to me. Thank you!!!!

da
Review №18

Nor mally I dont post but I came here for a smog check which normally takes 10mins. and when they took the car in, they started bs-ing around not doing anything just chatting with other workers then I guess boss or manager showed up and was bs-ing for another 15-20min. after 30min of not doing anything (all 4-5 workers werent doing anything) I had to tell thebreception/cashier guy whats going on they havent touched my car for 30 min. finally he went out to tell the mechanic and the mechanic was really slowly doing my smog check. come on.. they need to understand that customer comes first and they should know that I see them bs-ing doing nothing from the waiting area. after he got on my car it took 10min to finish. I wasted 45min to do a 10 min job WTH

Ro
Review №19

There are plenty of auto repair service stations near my home but I gladly drive the extra 30 minutes to have my vehicle serviced at CSAI Smog & Auto Repair. The owners Patricia and Johnathan are honest, professional, courteous, and care about their customers. The prices are reasonable and I know that as a single woman I am not going to be taken advantage of. They always do an excellent job and they do not charge for unnecessary work. I feel comfortable bringing my vehicle here. The place is clean, they have up to date technology, and actually send you photos of your vehicle repairs. Quite impressive!

Ja
Review №20

They were efficient in showing me pictures and explanations of suggested services & communicated clearly with quotes & expected timeframes. My car runs smoothly now. Ill be returning for my next car health check-up. CSAI saved my family quite a bit from the dealers quotes. Thank-you CSAI!

Em
Review №21

Honest, trustworthy, affordable, clean and quick car service. So glad I was recommended this mechanic shop. CSAI fixed the A/C in my truck a week ago and so far so good! Highly recommend! 5 stars!!!

Ge
Review №22

My car window wouldnt roll up and they replaced the motor. Very quick service and window works great now

Je
Review №23

As always - professional & gets things fixed!

Le
Review №24

This is a great business. Very competent mechanics and office personnel. They were able to figure out a lean-fuel error code on my Corolla that the Toyota dealer could not diagnose. They are also a teaching institute for mechanics and therefore very knowledgeable. I give this business my highest recommendation.

Te
Review №25

I love the fact that this is a local business. I like good customer service it goes a long way for me and to top it off the prices are great. Well, as great as they can be given the situation. Thank you for being personable (all staff and owners), reliable, and honorable.

Bo
Review №26

Theyre no good here judging from how theyve screwed over the one customer who just went there to get his battery checked. How sad, how tragic.You can tell that his experience must be true, even though everybody else who reviewed CSAI gave em 5 stars. Ive recently done some research and found that this one very negative review is worth more than a thousand good reviews.The individual who issued the bad review was found to be quite honest, fair, and reliable. So, regardless of whether CSAI is Automobile Club approved or not Ill never do business with them or in any way recommend their services to anyone, ever.

Fe
Review №27

I redeemed the free AAA 40-point inspection here and did not pay a dime extra. The service was fast and professional. Great experience! 👍😀 I recommend to come in the morning when theres not many customers.

Da
Review №28

CSI is great! The staff is wonderful. John and Britney are as good as they come. Felt very comfortable having them work on my vehicle. Price was very reasonable. AAA discount. If you need work done, I defiantly recommend CSAI. Thanks guys!Benjamin Lopez.

Na
Review №29

Ive been here before for my previous car and again recently for my new car and this mechanic shop is still my preferred place to go and recommend people. Their prices are very reasonable and I have found them to be very trustworthy. I was able to get an airbag wire underneath my seat which my dog chewed open spliced back together within an hour for $100 (basically their labor price). Sure, I could have tried it myself but Id rather have a professional do it. Also the Honda dealership was going to charge me much more just to look at it and was even mentioning that they might need to changeout the entire airbag wiring harness (at least $1000). Brittany at the front desk was very nice and they also have a comfy waiting area for you to relax in while they work on your car.

Ce
Review №30

Got a maintenance here. Very friendly and responsible. The price is also very nice. Will go back.

bl
Review №31

Teacher is super cool environment professional everythings good

Ta
Review №32

People are really friendly and helpful here.

Mo
Review №33

They did a great with the service, they fit me in and in! Great company with a awesome story and community vibe!

Ja
Review №34

All the AAA repair shops I’ve been to have done a great job so far, but CSAI was exceptional. They were not just courteous, they treated me like a family member. I’ve never had to deal with repair shops before, but they walked me through every step, fixed my problem quickly and charged me a reasonable price. I was impressed by their speed and service & asked them to look at the A/C the next day. The temp outside was above 100 for the entire week, and the truck is black. When they were finished it felt like Christmas, just before the snow. They’re my (new) auto repair shop go-to place!

Sy
Review №35

When I arrived at this business I was pleasantly surprised to be greeted by one of the owners Ms. Patricia was very knowledgeable and the lobby was spotless ! I was so relieved that I could have a seat and not soil my clothes. Patricia also gave me very cold water and the whole process was very fast !

th
Review №36

1st time attending this smog institution for my EI smog license update. Their price is better than another local smog institution and the Smog instructor is courteous and humble. Will be coming here from now on for my updates.

Fe
Review №37

My cars second home. I love the people who work there so friendly, respectful and willing to go the extra mile to accommodate you. Thats why theyre my second family. They fix your car and fix it right and if there is any problems bring it back and theyre quick to correct the problem. How can you ask for anything else? THIS SHOP IS ABOVE BOARD NO SHADY STUFF GOING ON HERE YOU CAN TAKE THAT TO THE BANK!

Sh
Review №38

Patricia is very and helpful over the phone and even better in person A1 service

Ra
Review №39

The Best in town!

Di
Review №40

Efficient, friendly, prompt and reasonable.A better auto shop you will not find. At the desk, Britney is knowledgeable, friendly and professional. The service is prompt and the price reasonable. They give you an honest assessment of your mechanical issues, with both urgencies and non-urgencies listed. They even include educational videos on the relevant systems on your vehicle. 😊Highly Recommended.

De
Review №41

Amazing honest customer service. Phenomenal service team with no pressure to get services they recommend. I do have to wait all day for my car to be serviced. I have had two cars smogged there and and oil change on one. I was there 30 to 45 mins tops. If you go during lunch it will take a lil longer, but not hours. Great repair shop recommended by AAA.

Ge
Review №42

Small shop but very clean and orderly. They do charge for diagnosis of problem and it doesnt apply to work done. Quality of work is very good

Ni
Review №43

Ive always had a good experience here with my three cars.

Br
Review №44

Professional shop, Fair Prices and excellent communication

Es
Review №45

Very good

Br
Review №46

Great customer service, experienced/certified technicians.. offer AAA discounts. Great place to service all vehicles

Er
Review №47

This is a fantastic place to take your car. They even offer automotive training.

Ci
Review №48

They were very friendly and helpful. They were also truthful with me and the receptionist made sure that my concerns about my car were addressed.

We
Review №49

Very good place, good service, nice people. Waiting place is good, free wifi and surf online.

Mi
Review №50

Without Jonathan & Patricia summers helping me get my smog license I wouldnt be were Im at in life! Theyre are very smart and loving people! I would recomend this shop and institute to anyone that I know.

Ti
Review №51

Excellent customer service and fair pricing. I would not only recommend this Auto Shop to a friend, I myself will make them my go-to auto repair from now on.❤️

Ro
Review №52

Had coupon for oil change and various checks such as battery brakes air pressure etc. Coupon was AAA road ready Del for 50 dollars because my car used synthetic oil the price beva.e more than 100 dollars!!?? No thank you. If you just fell off a turnip truck might be a good place but anyone with a brain will avoid.

S
Review №53

Love this place the people are great high quality work good prices I recommend this place to everyone

Su
Review №54

I had a water leak problem i wanted them to fix. Cost me over $640 to fix. Come to find out, there was another leak they missed. So now in order to fix the second leak, they have to tear down the whole engine all over again to get to the bypass hose under the engine which includes tearing down the original leak they fixed.Also means Ill be without a car again maybe three days this time. They took two days last time and that leak was on. top of the engine.

Wh
Review №55

THEY ARE AMAZING!!!! Every one is professional and super friendly. Me, my husband, and 10 month old son broke down and we didnt know where we were or any body in town. They made us feel comfortable and at home, checked in on us and made sure my son was ok. They have the best waiting area ive ever been in at a mechanics. I cant say enough good things about them and will definitely refer friends if they are in the area. on top of everything they are reasonably priced and tell you everything they will be working on. Amazing service!

Da
Review №56

Hi, I’m interested in getting my smog inspector license, do you guys offer training ?

Pa
Review №57

Genuinely helpful and honest people.

ch
Review №58

Awesome customer service. Legitimate people who own and runs the shop/school

Mi
Review №59

Honest and friendly.

Ja
Review №60

Integrity good service and a honest place of business for car services two thumbs up 👍👍

Ru
Review №61

They will go out of their way to make you comfortable and their work is very top quality you can trust them

Ke
Review №62

Great quality work, without being overcharged.....my new repair shop.

H
Review №63

Great school and shop. Very professional, honest and they cut no corners !

D
Review №64

Great service, friendly people, and the waiting area was clean & comfortable. Very satisfied

Ja
Review №65

1 of the best automotive schools around.

Am
Review №66

AAA Recommended and I definitely approve great service

DA
Review №67

Good school ....good teachers Patricia is very nice

Jo
Review №68

One of the best places i have ever been its definitely a five stars facility the instructor is very profecional and always take his time to explaine everysingle detal never rush or pressure any student also the shop its state of the art equipped and very profecionalTo be honest im very strict and clean technitian and this facility exed the need of any tech

ro
Review №69

Great services andhelpful.

ca
Review №70

This place for me does miracles in my situation thank you for all youre hard work 👍👍👍

Pa
Review №71

Great people with an awesome ability to find and fix almost anything for a very reasonable price. Thanks!

Ra
Review №72

Very honest and helpful.

Me
Review №73

Very bad. They found one problem then charged for it then before they repaired it, they found another problem and charged again, then they found a third problem and wanted to charge for it. I said stop, no more money for this bottomless hole.

Hu
Review №74

Great. Fair. Professional. Courteous. Will be back.

Da
Review №75

These guys worked on my vehicle when I showed up at the last minute. I was in dyer straights. And they took care of me. I will go back when I need something done again.

ha
Review №76

Good service, good people and no expensive at all. I would come back again.

Jo
Review №77

I pay for a poor service and charged after I said I dont want it . I pay $475 for nothing

Sh
Review №78

I was cringing at the thought of finding a new mechanic!I cant say enough about how pleased I am with this company!

Sc
Review №79

Smog tech update classes

Cr
Review №80

Since leaving the Industry, this is my go to place for all of my automotive needs!

Ke
Review №81

Wishing I knew you guys years ago......

Ma
Review №82

Great customer service

al
Review №83

Really quick

Er
Review №84

Outstanding mechanics.

nu
Review №85

Very efficient

Di
Review №86

Overpriced

Information
26 Photos
86 Comments
4.6 Rating
  • Address:3001 Chicago Ave, Riverside, CA 92507, United States
  • Site:http://csaiauto.com/
  • Phone:+1 951-781-0412
Categories
  • Auto repair shop
  • Air conditioning repair service
  • Smog inspection station
  • Brake shop
  • Transmission shop
Working hours
  • Monday:Closed
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:Closed
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