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Ace Auto Body & Collision
7728 River Rd E, Puyallup, WA 98371, United States
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Ace Auto Body & Collision
Comments
Te
Review №1

Awful service and prices are outrageous! Be careful when storing your vehicle here after an accident. They use pretext of the car being junk in order to rack up the bill and do no work. Rates are out of control. The bill was in the thousands and they would not allow us to retrieve our vehicle to stop the accrual of more charges. Owner would not call us back!!!!! To me,it seems like an underhanded scheme to bilk insurance company. Unethical. Hopefully, you have insurance...otherwise, you are saddled with a hefty bill.

Ri
Review №2

Hoping to get my Dodge Ram 1500 Laramie Longhorn repair they corroded me 5200 dollars the insurance that Im going through that hit my truck say they know this company and they used it but shes taking her time figure out where shes going to send my truck but the best part about it is I can take my truck there anyway

Ja
Review №3

They are trying to charge us for 24k in storage fees 4 a car deemed totaled! Thanks 4 nothing then went out of business! Tooooo!!!!!

Er
Review №4

Great service and extremely high quality work. Ive used Ace on both personal and fleet vehicles. They were able to get our fleet vehicles in and out quickly to keep our business on the road. The quality of the work is unmatched in the area. On top of that, they have competitive pricing. we are required to get multiple quotes on our repairs. Ace has been our low quote every time.

La
Review №5

Did an amazing job putting my car back together after my accedent. Highly recommend!

Ma
Review №6

Very very helpful and hard working bunch of people that work there...They care about you and most importantly care about your car. You definitely get what you pay for. If your looking for a quick turn and burn cheap place to get your car fixed dont come here.Good work is not cheap, and cheap work is not Good..

Mi
Review №7

Awesome! The work superior. A young gentleman named Maurice, professional.

He
Review №8

They replaced a part and detailed our vehicle with perfection! Awesome Job!

Es
Review №9

Best paint job and work Ive seen .

Ja
Review №10

So I’m pretty disappointed in the outcome of painting my sideskirts. To get started I talked to them on the phone telling them I wanted to do them black with a blue sparkle to match the other black on my car. But they ended up painting it blue and the cost was raised up at the end because the “color” was more expensive. And to sum it up the blue they did isn’t even correctly paint matched to the factory blue on my car. So overall very disappointed with the outcome.

Pr
Review №11

I had a great experience taking my Honda here after a car accident. The owners were extremely helpful and considerate.The part for my car was on a national back-order for almost a year and the insurance company wanted to total my car because they didnt want to pay for storage. I called Ace and they allowed me to store my car there, free of charge, until the part came in. I was treated like a friend not a customer!!! I highly recommend this body shop to anyone. My car looks brand new and you would never be able to tell it was in a major accident. If you care about your vehicle I highly recommend them, the craftsmanship and quality of work is solid, top-notch and comes with a lifetime guarantee.

Ga
Review №12

I did very good work very professional overall good rating

Ja
Review №13

I had a great experience taking my Honda here after a car accident. The owners were very much involved and extremely knowledgeable with the whole insurance process. My car looks brand new and you would never be able to tell there was prior damage. If you care about your vehicle I highly recommend them, the craftsmanship and quality of work is solid and top-notch.

AG
Review №14

At the end of the day, all businesses are run by people. A persons character is reflected in their work.Ace is good people, all the way through.A. G.

Ch
Review №15

Ive unfortunately been in several car accidents in my lifetime and I’m extremely picky about quality as I grew up with family who worked in the collision business. It’s fair to say that I’m that difficult picky customer who is a little ocd. My Toyota Tacoma was hot pretty hard and the insurance company told me to go to carstar, the insurance company’ “preferred shop”. They wanted to bondo my new truck and cut every corner possible just so they could keep the insurance company happy with a “cheap” estimate rather than following oem repair procedures to fix my truck correctly. My friend at Larson Mercedes told me to go to Ace as he sends all his customers and said they do things the right way etc... So I went to Ace even though my insurance company lied to me and told me I had to go to one of their cheap tacky shops. Best decision I ever made. Ace treated me like royalty and told the insurance company that they are replacing the damaged parts with new factory parts etc. Surprisingly the insurance company paid for everything and my truck came out perfect x 10. Everything matched spot on and they even detailed my entire truck inside and out. Hands down this is by far the best shop in Washington state. I can’t thank you guys enough. Don’t ever go anywhere else. These guys really are the best of the best by miles. Thank you. I love my truck again. It’s perfect because of Ace!!!

Ga
Review №16

10 stars!! There isnt a better body shop or group of employees willing to help you and make sure youre completely satisfied. They have worked on my Lamborghini and G-wagon every time I have been blown away by there vision and custom jobs for me. The only place I recommend my customers, friends and family to.

Ti
Review №17

Awesome shop that turns out terrific repairs. Cant even tell where my car was damaged. Thank you, Henry, for a fantastic repair at a great price!

Be
Review №18

Had my care towed here. Apparently, my car was not salvageable. No work done!!!!! $4500 for storage and towing, despite the fact that they insisted that insurance would cover it.

Au
Review №19

Extreme let down. Took our 2018 Corvette to this shop for window tinting and got it back the next day with extra miles on it. Logged into our myChevrolet app and was able to pinpoint every location and time they drove our car around while they had it. They did a burn out with our tires and left cuts in the rubber and plastic around the windows from a razor blade, not to mention the tint began peeling two weeks after. Owner didn’t even get back to us with a resolution or reimbursement after we provided evidence. Do not trust this company with your cars!

At
Review №20

I was involved in an accident where my car was very damaged ! My car was restored back into better condition than before! Ace handled the insurance for me, they towed my car for free, and I received personable service ! I was treated like a friend not a customer!!! I highly recommend this body shop to any one

ro
Review №21

Just got my car today. They do very professional work. Took longer than I would like, but its worth it in the end if you want great work. I was a little impatient, but they went out of their way to get parts that were hard to get.

re
Review №22

So far not exactly blown away by the quality of work or the service. Going to give them one last chance to make everything right.

Du
Review №23

Very helpful and quick customer service, the quality of their work is amazing. I would recommend this shop to anyone who needs body work done.

Ju
Review №24

Great guy and do great work.

jt
Review №25

I have taken all my vehicles to these guys to get custom work done and minor damage repaired. Each time these guys go above and beyond my expectations, and i dont know what the other vuy who complained about cost being 3x the actual price, because i shopped aroind and from what i have seen they actually beat everyone in and around this area. Rhier quaility of work and attention to detail and customer satisfaction is great. I will recommend them to anyone and everyone i know. Thank you Andy and the rest of the Ace team.

Aa
Review №26

These guys are the best

Mr
Review №27

Great people and quality work comes out of this shop.

Me
Review №28

My accident was 3/9/17 today is 5/5/17 still have no time frame as to when my car will be ready. All I have gotten is excuses. They have been paid by insurance a week after accident. No ones ever called. I call every week and every week is a different excuse.

1s
Review №29

Great people in the front office very friendly.

AN
Review №30

Eetmate price is so high.almosy triple.Insurance money is they pocket money?

Al
Review №31

Very nice.

Na
Review №32

Great customer service!

Mi
Review №33

Nice people do good work

Bi
Review №34

Andy is fabulous!! Will only take my baby here!!!

Fr
Review №35

Awesome Shop...Great Services

Al
Review №36

Took some time but end results was just as Henry said they would.

Sh
Review №37

Against the wishes of a friend of mine I brought my car to quoted for a repaint and some minor rust. Got quoted x3 the price of the other shops what a joke.

Er
Review №38

Great Service

Information
5 Photos
38 Comments
4.2 Rating
  • Address:7728 River Rd E, Puyallup, WA 98371, United States
  • Site:https://aceautobodyandcollision.com/
  • Phone:+1 253-256-7888
Categories
  • Auto body shop
  • Auto dent removal service
  • Auto repair shop
  • Auto restoration service
  • Car repair and maintenance
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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