Loved the store and the sales associate who helped me. I forgot her name. She is an older African American woman who is very knowledgeable about the products. She has been working for the store for over a few years, maybe five years.

Carleen is awesome! Great customer service!

Went to Brighton to get a charm bracelet for my wife. Beautiful charms. Staff was great especially Estelle and Karleen

The Brighton store at the Forum handled a return on a defective hinged bracelet which was returned to the manufacture, but rejected any repair or replacement. The bracelet was in good condition, except the spring inside the hing broke from normal use, meeting the warranty statement on line. Brighton is a moderate priced costume retailer masquerading as a real jewelry store. It doesnt stand behind its store products and made no attempt to repair as they still sell other bracelets with the hinged design. I will never shop there again, or recommend Brighton to anyone. If you want stylish jewelry that comes with a guarantee, shop at a full service jeweler were you can expect to receive the service all customers desire.

I love the Brighton products and the superb service of the team that works there. They are the best, and their warranty cant be beat.

Customer service is fabulous. Employees are very accommodating and knowledgeable. I needed to ship something off to be fixed and they took care of me.

The most happy and helpful ladies over there .! They are always friendly and ready to help . Love them all ❤️

Great customer service!

Very friendly, helpful sales staff. A pleasure to shop at Brighton today.