After 5 years and two new cars from this location I’m very happy to be leaving this review! Not only is the staff wonderful the greatest part is the service I get when I come back for anything my amazing cars need! I will continue to come back thanks to the wonderful service and truly because of Joe in the service department. He has been my go to since I bought my first Kia and will be the reason I continue to come! Please be sure to recognize the fantastic employees you have! Joe and those other wonderful people are the reason this place is my only stop for my vehicles!

This was my first time and Joe Stroble was friendly, courteous and explained everything about what needed to me done on my car. I Really appreciated how the copy of my bill explained in detail was was done to my car. Thanks for a job well done.

Shawnee mission Kia goes above and beyond. The sales associate I had is amazing, and deserves so much credit. Thank you so much!

Staff very courteous and helpful. Salesman excellent. Finance person helpful but NOT pushy, ( unlike other dealers Ive dealt with). I hate buying a car, but they made the purchase easy with minimum stress. Best car dealership experience Ive ever dealt with.

Great experience from the first time I went into the showroom. Scott V. was my salesman and I would highly recommend him to anyone.

Super helpful staff! I had a guy named Luke handling what I needed, he had a super positive attitude and did a great job of making me feel like a cared foe customer! That alone would be enough for me to come back!

The service was just excellent top of the line. They took care of my pregnant fiancée. Gave her a ride home while she waited on the car. I will be going back again 10/10!!

Luke is my favorite person at Shawnee Mission. He does an excellent job. I always appreciate him.

Honestly I used to hate coming to this dealership for tune ups and car maintenance but the service department has really been on the up and up lately. HUGE DIFFERENCE in the best way! The service technicians Luke and John Bates have been really helpful and forthcoming about issues my car could face and simple ways to help keep it in better shape without me feeling any judgment! 10/10 recently! Thanks fellas!

I must say that in the past I was turned off by the service department.Recently Ive had my faith and trust fully restored.I cant say enough for the professionalism, courtesy and no B.S. service I received from the entire staff.Luke went above and beyond. No haggling, no pressure and delivered on his word.Thank you guys. Well done.

Fast and easy. Happy with my Soul. Thanks to Justin and the team for being so smooth.

Always a great experience bringing my Kia in for service! Ivy was amazing. She got me checked in and the services were completed pretty quickly. What’s awesome about her and her team is that they always are up front and and honest about services I DON’T need that day but let me know to plan on getting them taken care of at my next visit. The waiting area is nice-I work while I wait and everyone is friendly!!

Dennis was awesome and and got be a great trade in deal for a 2022 K5 GT Line fully loaded at a price I wanted. No other dealership around even put in the work to figure out my trade in but Dennis and his manager did It in a few hours!!!!Update: Wish I could give ten stars to this dealership. Gazi the manager was so helpful making sure I got a return credit from Ford doing way more than he had too to make sure I got my money when it wasnt even his dealership that made the mistake. He also worked swiftly to help me get a replacement key due to having a horrible experience moving from KC to MI. This small favor really brightened my day after so much struggle moving

Absolutely love Shawnee mission Kia! I always get the best service when I come here, begi is 100% the go to service advisor and will always get you taken care of!

Great dealership and staff. Sales Rep Riki was very knowledgeable about the Telluride. We ordered a vehicle and he provided weekly updates about the build and delivery. He provided a very thorough overview of the car and features on delivery. No high pressure sales.

Attendance are welcoming and very nice. They walk you through what will be done so you know what to expect.

The service at Shawnee Mission Kia was very quick and efficient. Luke Johnson is a top notch professional.

The Service rep to use when you take your car in to be serviced is Luke Johnson. He is great, he is super friendly. he makes sure you’re satisfied with any work that was done and he always walks you out to your car when you leave.

My elderly mother took her kia in for a myriad of issues, not the least of which was the brakes. Communication broke down in such an epic fashion between mom and dad and the kia people. I was was shocked that customers would be treated so strangely in this technology era. It turned out to be a gigantic misunderstanding, and the manager went so far above and beyond what was even necessary to make sure things were right. Kudos to these wonderful people. Mistakes happen. These guys are amazing.

Absolutely wonderful! I have never had a problem. They always get my car same day service. The peopleIn there are so nice and always honest! Thank you guys for everything! See you next time!

Begi in the service department was amazing. She kept informed and even got me in earlier then my appointment. Nest experience Ive had at any dealership. You should take her out to lunch or do something to show your appreciation for such great work. Employee of the year

Honestly the best experience Ive had at a dealership. I had an unfortunate finding after purchasing my Kia through Carvana, and Shawnee Mission Kia was so amazing at helping me navigate through the warranties. Begi was exceptional to work with and I appreciated the consistent communication informing me of next steps/ the process to repair my car. Highly recommend and I feel confident to continue bringing my car to them to be serviced. Thank you!!

Friendly, knowledgeable sales rep. Good no-haggle pricing and fair trade-in value. If you dont have half a day to spend car shopping, this is your dealership!

Tony did a wonderful job of helping me go through the process of purchasing my first vehicle. He was very thorough and patient going through insurance work. I was very impressed by the professionalism at this dealership.

Had a good experience, Justin was great, very helpful without being pushy. I got on the lower end of what I wanted for my trade in but thought it wasnt unreasonable. I left feeling that I got a good deal and I love the car.

Luke took awesome care of me this morning. He was very polite and caring. Look forward to coming back.

I love my new Kia and buying it was the best experience I have ever had with a dealership. John and Tony were very knowledgeable and answered all my questions with pressuring me. I definitely recommend them above all car salesman. I will be heading back there for my next car purchase!

Recently purchased a new vehicle, and Robert was friendly and helpful throughout the entire process. Power went out for the whole block the day we were hoping to finalize, unfortunately. But, the next day they had us in and out quickly, and the team more than made up for the inconvenience. I always appreciate great customer service; Thats exactly what I experienced thanks to Robert and team.

I am always pleased by the professionalism and efficiency of Shawnee Mission Kia. I know cars well enough to know when places are being honest and forthright.And I appreciate their digital efficiencies in relation to their email and text based notification services.

Luke and the Service Dept. Intake Staff were thorough and WONDERFUL! I’ll be back next week for brakes!

Shawnee Mission Kia has a great staff and they do a great job of keeping you informed as well as being fast and professional. Ivy is always helpful and willing to answer any questions. From buying our vehicle to having it serviced, every experience has been wonderful.

Wonderful service. Done quickly. Service personnel were great 🤗

Brought my daughters Kia in for service and couldnt be happier with the experience. The technician accurately identified the problem and corrected it quickly without trying to upsell services I didnt need. My service advisor, Begi, communicated clearly and regularly throughout the process and made arrangements for me to pick the car up after service hours so I didnt have to take time away from my work. Very good experience.

Just brought my car in for service to them for the first time since buying my vehicle a few months back. Ivy helped get my vehicle set up for service and was really friendly. I definitely will come back for future service!

Ivy is absolutely the most amazing person to work with! She listens and addresses each concern with the best possible options! She was kind and compassionate and the technician went above and beyond!! Service Manager Jon was only interested in being sure I was happy and satisfied with the work and inspection of my vehicle and my safety concerns. Excellent team!! Communication was top notch the entire time my car was in their shop! Thank you all so very much!

Joe my service tec was amazing and so patient! Thank you!

Always a pleasure. They go above and beyond to fix, prevent and assist with anything needed. Begi and Ian are my preferred mechanics. But its a good place to go 👍👍👍

Great service as always ; Ivy rocks !

Luke was great, very helpful. He answered all of my questions. The prices are what I expected, reasonable. I feel like my Kia was well taken care of. I will go back when I need any other maintenance, save oil changes that I do myself.

Great service and care for my vehicle. Helpful and efficient staff. In and out with great care

We got tires and brakes, and it really took longer than I thought it would. I was really looking forward to a car wash to look nice for the weekend. But they said their car wash guy called in sick. Funny. I never call in sick.

I would highly recommend going to Shawnee Mission Kia for any/all services. The staff was super friendly & I was able to get my vehicle fully serviced with all recalls fixed in under 1.5 hours. I appreciate there quickness!

The guy we were buying through was awesome. Fun energy. Finance guy in the back was well aware I was buying the car, yet when signing all of the forms continued to direct conversation and eye contact with my husband, not me. I asked about the forms as we were completing the paperwork, and he was quick to brush me off, and gave me very vague answers. When I did take time to read, he would often say something to the affect of oh thats not too important, just need a signature. But I read, and it was important information. Loved everything at Kia! (Minus the guy who finalized the sale).

Great service! Attentive to my needs and concerns. Got me squared away in a timely manner. It’s always a great experience!!!

I was so pleased to be able to come in, get exactly the car we wanted (with impeccable timing), and get it at a great price, with a wonderful salesperson, Michelle. She guided us quickly through the paperwork and then made sure that the car was detailed and full of gas before we pulled out of the dealership! Very pleased. Will buy again from this dealership. Recommend.

Brought an aftermarket key fob for our 2012 Kia Soul. Service and parts department did a great job programming and cutting the key. We walked in without an appointment, and they had is out the door in less than an hour. Excellent customer service!

Wonderful. Friendly competent and fast

The best car buying experience I’ve ever experienced. Everything was done and ready to go by the time I reached the dealership. I was in and out in under an hour. Great people, great service, and I love my new car.

Great friendly service, reasonably priced and affordable. Not what Im used to with dealership services. Thanks KIA Shawnee!

I had an amazing experience. The sales team especially Scott Virden, was super easy to work with and gave me the deal I was looking for upfront. Overall it was the simplest car buying experience I have ever had and got exactly what I wanted.Thank you Shawnee Mission Kia team!

Im from out of town and was on a road trip when I encountered a flat tire. Was stranded until I could get it fixed. Joe Stroble did an excellent job helping us get up and running with a new tire. Although, I think Luke steals less staplers than Joe! ;)

Wonderful experience. They had my car done in a very reasonable amount of time. Everyone was friendly and helpful.

4 years ago we bought my wife a new Kia Optima from Tony at Shawnee Mission Kia. Two weeks ago we decided to buy a newer car for me. I saw a couple I was interested in online. Filled out a little information. 5 minutes later Tony called me. He knew exactly who I was. After test driving a 2016 Forte we talked numbers. Tony and Scott talked and related to us like friends rather than marks buying a car. The numbers matched and we decided to buy it. The finance process with Mark (who Ive known for 7+ years) was quick and easy. He explained everything we needed to know. The whole process was easy and smooth. We will be customers for many many years to come.

Absolutely horrible. Replaced motor after 103k miles due to head gasket failure. Replaced motor with rebuilt motor and by rebuilt I mean covered in grime/filth. Seriously looked like they took it from a crashed Sorento and put directly in my Sorento. Only put 2 out of 18? bolts back in the undercarriage protector so it fell off going down the highway and broke. Got home and took the two bolts that they did put in out. Heater didnt work, they tried to charge me $150 to analyze it, then after keeping for two days it suddenly just started working, and they gave it back. Never explained why it didnt work after they replaced the motor and just suddenly started working after keeping in their shop for 3 days. After 7 months began hemorrhaging oil. Took it back to the shop (supposed 12 month/12,000 mile warranty on replacement engine). Tried to charge me $590 to replace a failed/leaking oil pressure sensor, claimed they moved it from the old engine. After arguing that they replaced every other part of the motor (from the super glued/broken dipstick to the grime covered engine cover) with the parts in the new motor they were kind enough to reduce it to $290. Pretty sure no matter what breaks in the new motor they will claim it was from the old motor and want to charge me.Bad thing is, SMK used to be a good reputable dealership. After this fiasco I will never use them or buy another Kia from them or anywhere else. Horrible, the definition of a scam mechanic shop.

This was the best car buying experience I have ever had Scott is a exceptional salesman, he gets you in and out and is the best I’ll refer all my friends.

Ive been coming to the service department here for literally 15 years and and they have always been nice, professional, trustworthy. The work gets done, it is comfortable and clean to wait, coffee and snacks available. What else can you ask for in a service center?

Although the car buying process seems to get longer every time I do it, John in used car sales and the rest of the team were great to work with.

Had a great experience. I ordered a car, it came in before the expected date. Everything was ready when I arrived. I was in and out completing the whole process in less than an hour.

Excellent salesman. Great service. Quick paperwork. No pressure on price or add on charges. Stress free experience

The people are very friendly and very helpful and I was very pleased with my purchase they did a outstanding job and helping me choose my vehicle

Courteous and efficient. You have a spacious and comfortable waiting area. The service was performed in a very timely manner. I will return!

Easy to make appointment on line, they were a bit busy, service was fast, clean waiting room with snacks, an TV.

Easy check in & pick up and use of Lyft to get me to work & back to the dealership to get my vehicle after servicing. Great communication along the way via text. Ivy’s the Best!

Justin went the extra mile to get us in a K5. Financing just wasnt working at first but he kept at it and got the numbers in a better place then expected. Dealerships can be time consuming but we were taken care of in a timely manner, even after a hiccup in the paper work. A great place to buy a car if they have them and would definitely recommend working with Justin if available for a friendly painless experience.

The entire team that I came in contact with today was great! Very professional.

I used SM Kia to purchase an extended warranty for my car that I purchased elsewhere. Wonderful experience and great customer service!

Took my new Telluride in for its first service. The time quoted for completion was accurate and I did wait there while my car was worked on. The service team was excellent and very professional. Would highly recommend Shawnee Kia for all your service needs!

Not trying to be picky but…Upon arrival to pick up my new car, I had a 4 o’clock appointment and Justin had another client walking in at the same time. So I took the car for a drive, came back and still waited.I had sent all my information online, but still needed to produce my insurance and drivers license again.Justin really knew very little about setting up and showing me the accessories on the car. He had trouble setting up Uvo and another person helped, but once that was set up the other person helping said “to be honest it takes at least 30 minutes to show you everything and I am busy. I’m going to make Justin do that” Then Justin really didn’t know the features well so I am home reading the book and setting everything up.Just a little frustrated is all. I like my new car, don’t love it yet as I am still getting used to things and setting it up.Thanks! Soozie Linden

Great experience! Everyone was super friendly and helpful. I was a bit disappointed that my car didn’t get the usual “courtesy clean” that other Kia dealerships offer, but overall I had a good experience.

Robert F. is friendly and easy going . No pressure salesman. Slight hiccup with the warranty but the financing manager was helpful and very knowledgeable on how to explain the issue and make it right.

I purchased my 2021 KIA Sportage Nightfall edition in August 2020 from SM KIA. This was my first service experience since the purchase. My experience from scheduling to completion was trouble free. I got in at the appointed time and the service was completed quickly and with no hassles. The service advisor, Luke, was quite pleasant and helpful. I will continue to have my vehicle serviced at SM KIA.

Bought my first car from this place. I was super nervous and wanted to run out. I eventually left with a used 2015 Kia soul and theyve taken care of me ever since.2 years later, I go in for the third time for an oil change and brake replacement. Joe Stroble, in the service department, was very helpful about keeping me informed with the proceedings of my car. Honest and super friendly group. Only place I go for my cars needs. Thanks if you guys are reading this.

Ivy was very helpful, explained everything clearly. She even helped with a device issue that I-had not been able to work out

Working with Goni at Shawnee Mission Kia was a fantastic experience! We weren’t pressured in any way and were provided all the assistance needed. Thank you for our new Sorento! We love it!

Customer service with a smile. Work completed in a timely manner.

Very thorough. Everyone did a great job. We are completely satisfied with the service and the necessary repairs and maintenance that Shawnee Mission KIA provided.

MrJohnson was very helpful and attentive. I figured I would be waiting at least an hour, but was pleasantly surprised when half an hour later my car was ready. Will visit again for my next service.

I worked with Dennis Hitt and had a great experience. Dennis was kind, helpful and not at all pushy. They say down and walked through their offer with me line by line to make sure I understood every charge and that I was comfortable with the deal they were proposing. If youre looking for a car, its definitely worth your time to go see what they can do for you.

The team at Shawnee Mission Kia were excellent! They went above and beyond, and exceeded expectations. Ask for Scott Virden, hell take great care of you.

I am so impressed with the service at Kia. I had to wait a significant amount of time for parts, but I was given a rental quickly, and Luke went out of his way to keep me informed on the progress throughout. I would highly recommend Shawnee mission Kia!

2 car purchase through them. Everything went smooth and fast..

I always have excellent fast and friendly service

Great experience at Shawnee Mission Kia. Really enjoyed working with Justin as a sales rep!

I came in looking for a new car and left in a 2021 kia forte. I’m more than happy

Ricky was a very straight forward salesman and didn’t just tell me what I wanted to hear, but what I needed to hear. First time ever going to a dealership, didn’t make me feel pressured at all and left with a brand new car!

I tried so many dealerships in the surrounding areas they never gave me a chance. I was told by other people to try and sign a mission Kia I didnt believe they were giving me a chance but they did and it was in my budget. Mike didnt sell me a dream he asked me specifically what I was looking for he got within my range of what I was looking for far as payment wise and I am so happy. Thank you fworking with me and getting me a vehicle and Im happy with

Service advisors were helpful and fairly quick. They kept me well informed of needs and progress. Price was fair for the work involved.Would’ve preferred to see better mask wearing and social distancing occurring, but the area for service is very small and tight — so some allowances have to be made.

I love SM Kia and wont take my car anywhere else! Make sure to ask for John Howell. Hes the best.

Ivy is the best! No detail overlooked! And service was timely 😊

John Munz took care of us! Exceeded every single expectation. From conversation to the drive off the lot! He was well informed and comical. At no point did I feel like he was giving a sales pitch but was up front and honest about entire process!

Easy going and fast service today in their service department. Everyone was friendly and the representative I worked with went above and beyond to help me. Thank you

I was very pleased with my experience, they helped us find a vehicle in our budget, took a trade-in, helped us with our paperwork, very nice people

Very professional and well estimated.service. The service associate was very helpful and was very clear about what is covered. Though I am temporarily here and my car is from Texas found the overall experience to be very smooth. Got my car back under 1 hr.

Very pleased with the help we received from Goni and Joe today (at the Shawnee Mission location) with our new KIA!

I came to Shawnee Mission Kia after choosing the vehicle I wanted at another Kia dealership and having a wholly dissatisfying experience with their sales team. So I walked out of that dealership and went to SM Kia. I came in knowing exactly what I wanted. Tony helped me and took my information and details on the vehicle I was looking for. He never tried to upsell me or try to convince me that what I wanted wasn’t what I wanted. I’m He looked for the exact car I wanted, and found it for me. Days later, I picked up my new car with every single feature I wanted, a full tank of gas, and feeling respected and appreciated by the whole team. Great experience, great people!

Just got my oil changed and tires rotated at Shawnee Mission Kia. Always a great experience. Ivy is the best. 3rd Kia I have bought here and always satisfied.

We always have excellent service at Merriam Kia! Luke does an great job of keeping us informed about the service being given to our car. He is personable, polite and a joy to work with. Many thanks!!

There wasnt one person at SMK who was unpleasant to work with. In fact, we had a great car buying experience. We called ahead to check the availability of a car we were interested in, and when we arrived, they had a few cars for comparison side by side ready to go when we arrived. As far as the process of purchasing the vehicle went- it was about as smooth and stress-free as anyone could ask for. The total amount of time we spent at the dealership was about 3 hours (and that was with a test drive, a tour of the facility, a meet and greet with the back of house where the mechanics are, and a complete orientation of our new car after it was purchased).The only reason Im giving SMK 4/5 stars instead of 5/5 is because they offered me about 1/2 price for the full value of my trade in. However, we discussed the matter and after a little bit of persuading/haggling they agreed to give us 3/4 of the KBB value of my trade in. I cant knock them to much for this because they ultimately have to make money too. They werent trying to be malicious and I appreciated that they were even willing to meet me half way in the end at all.All in all, id recommended SMK to anyone who is looking for a great and stress free car buying experience. In fact, ill be going back to SMK the next time Im ready for a new (hopefully in a few years).

Visited the service center two times for my Kia and both experiences were unsatisfactory. I was dismissed about a clogged AC drain the first time, and the second time I left with a slashed flat tire after a routine oil change. I wont bring my vehicle here a third time and will make the drive to Lawrence Kia for better service.

Good experience. Car ready 15 minutes earlier than estimate. Individual I worked with professional and courteous. Check in was quick.