This was my first ever most pleasant car buying experience. My salesman Randy and Tony was very friendly, fast and efficient. I will most definitely recommend Honda of Mentor to my family and friends.

My sales guy was Max he was polite and very helpful. He also made my car buying experience quick and easy. Honda of Mentor in general from the lady at the front desk to Max and the guy that finished my paperwork up sorry i don’t remember his name are just a great team and put me in the right car for my family. I will definitely return in a few years to get another vehicle 😁

Very nice experience buying this car. The staff at Honda of Mentor was extremely helpful and timely in their correspondence regarding each step in the process. It’s a strange time to buy a new car and they made it as quick and easy as possible. This is the second car my family has purchased at Honda of Mentor and the friendliness of the staff and quality of service continues to be top-notch

Bobby B was great to work with. Purchasing my certified used Honda was straightforward and easy. They provided me with a 182 point inspection, carfax report, and warranty info., so I am happy and confident with my purchase!

The service is great, however, there’s nothing in place regarding public health measures. As we are in the middle of an international pandemic & northeast Ohio has been riding yet another wave of COVID cases, not a single employee was wearing a mask. They were walking all over the service area, waiting area, and areas where patrons can view vehicles and no one put masks on around us. There were several younger children in the showroom whose parents had masks but the employees- nothing. When I asked about it at the service desk, I got no response from the employee.As a nurse, these are the basic public health measures that make a difference in the spread of this disease. And with children too young to be vaccinated coming to the establishment, it’s really critical that employees follow basic, science-backed health measures. Wear a mask when around others.

Billy B was the best! I had a terrible time at several other dealerships and he turned my whole experience around and got me into the 2022 HR-V and it’s beautiful. I love it. Thanks Billy B and lease team that stayed late to finish my paperwork so I could drive home in my new car!

Amazing car at a great price! Everyone at Honda of Mentor was very kind and helpful and flexible with our work schedules. Would definitely recommend.

Once again Real experience second time around when purchasing a vehicle. This is my second vehicle purchase from Mentor Honda I will be back for the next new vehicle when the time is needed. Thanks to Bill Begam For a great experience and friendly service

I had a wonderful experience! Max was incredible, very knowledgeable and wasn’t pushy like some sales people are. It was an easy buying experience and I’m so happy with my truck

So happy I decided to get my vehicle serviced at the Honda of Mentor! I usually go to another Honda dealership, but this one was able to get me in sooner. I wont go anywhere else to get my vehicle serviced from now on! From the moment of my arrival, I felt like the whole staff was there to exceed my expectations!! Becky, who was the liaison between the mechanics and me, did an amazing job at communicating!! I had to wait while my car got serviced, and have to say the lounge area and the refreshment area was top-notch! Made the time go by so quickly. I highly recommend Honda of Mentor! Definitely going to lease my next Honda through them! Great job!!!!

Recently bought my 3rd Honda from. HONDA OF MENTOR. Their sales and finance staff are friendly and knowledgeable. My sales associate Pat Levar went above and beyond to get me into the new car that I wanted and at the right price. The new car is so much more than I was expecting. I am a very happy return customer.

I recently serviced my Honda Passport with Honda of Mentor and had a great experience! The service representative Adam was very professional, friendly & knowledgeable. My car was ready within a few hours & the work performed was exceptional! I am new to Ohio & will continue to use them for my service needs. Thank you Honda of Mentor!

Kevin Robinson always does a great job when advising regarding needed service on our 2 Honda Accords. The service technicians are thorough and I have always been very happy with the quality of work performed. Thanks Honda of Mentor service department for doing a good job!

I worked with Kyle on purchasing my new Honda CR-V. He was very kind and straightforward. He was willing to accommodate our timeline and we left the dealer with new car in under 2 hours. Very pleased with my purchase and Steve O in finance was friendly and efficient. Overall the experience was great!

It was a pleasure to work with the staff here! Kyle and Nick were very easy to work with and friendly. Becky at the front desk was so pleasant as well. Had to travel and hour and a half from home to get there (hard to find a CRV right now!), but they had just what we wanted and wed do it again!

Tony V is the man. I had another dealership cancel an appointment on me that morning due to no finance managers. Called here and told Tony I needed a car that day and what I wanted. Got there and he showed me the exact car I asked for and I was in and out in under 3 hours with a new car.Need a new car go see Tony V!

The staff and two gentlemen that worked closely with us really went above and beyond this past weekend to make me and my husband happy and in the car we were ultimately looking at. Will definitely do future business with this establishment, THANK YOU Honda of Mentor!!

Have the no touch procedure to reduce incidents of Covid transmission. Overall a good job of servicing but prices of some services are higher than other dealerships. Also if there are any issues with your new vehicle make sure the issues are written up before the warranty expires.

As always, this will be my place for cars and service. They are tremendous and professional, Cory did a fantastic job as a salesman as well. Thanks guys.

I went to Honda of Mentor because I was driving around a 20 year old Mitsubishi that kept breaking down on me. TJ helped me find a used SUV that I could afford and really liked. He worked with me to make sure I could afford things. He was very knowledgeable and didn’t pressure me into buying anything. Extremely happy with my Honda Pilot and will be a return customer. Check out Honda of mentor. They take care of people.

Our recent visit to Honda of Mentor was delightful. Sergio greeted us on the mat and showed us the new Civic models. He was friendly, polite and knowledgeable of the cars features. When we returned and were ready to buy, Sergio was efficient, polite, and helpful in all of our decision making process. Steve in Finance was also pleasant and polite. At no time did we feel pressured to hurry or to buy. A definite recommend if you are I. The market for a new vehicle.

Great experience with Honda of Mentor. I highly recommend them. Friendly atmosphere, no pressure from salesperson, great place. Will go here in the future for auto needs. Purchased a 2014 Honda Odyssey and we love it. Thanks Honda of Mentor, you guys have a great team.

Great, timely service. Very thorough. Good people to work with and pricing was competitive.

I recently bought my Honda Accord from Honda of Mentor. Great experience from start to finish my sales guy Kyle was very patient, helpful, and professional. The gentleman in parts as well.

This is the 5th Honda I have purchased from Cody Lohr, the 7th that Brian Landers (Codys mgr) was involved in, and the 8th that I have purchased overall from Honda of Mentor. Cody & Brian make it feel like a friendly conversation more than a major automobile purchase. They both are experts on the products (as I am by now, too as an loyal Honda owner) and answer every question honestly and promptly. All written correspondence has been prompt, and concise as well. I cannot even imagine considering buying another brand, let alone from another dealership. They are without a doubt the best. I could not recommend them with enough enthusiasm.

Absolutely great experience at Mentor Honda Josh Nagy did a great job with everything concerning the purchase of my New 2022 Red Honda Civic and I Love the Car and Joshs friendly and knowledgeable service!!!

I wanted so badly to write a good review because the employees were nice. But the attached photos are from AFTER I got the complete detail ($269). I dont know if it was because I used a coupon from their website, but it was still the most expensive detail Ive ever gotten, yet the WORST. They did a half a** job on every area of my SUV and I will never go back.** UPDATE **I emailed the GM the same day he replied to this review and never heard back from him. I reached out again over a week later but still never got a response. He forwarded the issue to the Service Dept. I can tell that the concern was just for show online and Im not wasting my time taking my vehicle BACK up there, when Ive already cleaned the majority of what they missed. I will just remember this experience and never take my vehicles up there again.

We had a packed car on our way out of town when something went terribly wrong on the highway. The car wouldn’t accelerate and it was a struggle just to get safely off the highway. As we exited, we found Honda of Mentor just about three miles away. When we pulled in, they said they were booked a week out. It would have been easy for them simply to tell us, “we can’t help you.” Luckily for us, they did no such thing. Sensing our desperation, Jennifer immediately went to her manager to see if they could squeeze us in. Service Manager Gary put us to the front of the line to get a quick diagnostic. It wasn’t good news, but at least we had a rough idea what the problem was and we knew not to continue our trip in that car. This brought us to problem #2…no rental cars available anywhere for days. Jennifer then arranged a loaner car for us so we could drive home (an hour away), get our other car, and drive back to switch out all of our luggage. When we got back, we continued on our trip with the hope that our car could be fixed and could be picked up on our way back through Mentor. Jennifer kept in contact me while we were gone and gave me constant updates. They got our car fixed in a few days and we were able to conveniently get it on our way back.As I said previously, it would have been easy for them to simply say, sorry but we’re booked. We would have been stuck on several levels. Instead, they took the opportunity to help out a family that was in need of a big favor. We can’t say thanks enough for their willingness to help and I can’t say enough how great it was dealing with Jennifer D. She went the extra mile and then some.

My son-in-law made the appointment for me and from the time we entered the dealership everyone was was friendly. The deal I got could not be beat. Though, as with all dealers, the inventory is limited, I found just the vehicle for me. I would recommend Honda of Mentor to anyone.

Great experience! Josh N helped me pick out the perfect Pilot. I love it what a great ride! Nick V helped in finance great experience with the new tablet. Highly recommend coming here for that perfect vehicle.

I bought a 2021 CRV at Honda of Mentor.This is the second new car we bought there.Billy was a great salesman to work with. I never had an anxious moment. And that is saying a lot as I get “ major purchase anxiety” with almost all large purchases.

I cannot recommend them enough. We were passing through on a family road trip and our alternator went out. We might have missed our family vacation but Kevin (our service advisor) was so kind and accommodating. He squeezed us into his already very packed service schedule and we were on the road again in 2 hours with a brand new alternator installed. Thank you!!!

So far worth the wait for the 2021 Honda Ridgeline Black Edition. Brian Scalise in sales was easy to meet and discuss my wants for my next ride and first truck.

Josh was great to work with, we are no hassle type of people and he figured that out quickly. He knew exactly what we wanted and had everything ready to go. No hassle!

I highly recommend this dealership (Honda of Mentor). The service and professionalism of their staff is excellent. Josh N made our experience easy and quick. He is fantastic! Steve O did a great job with his high-tech paperless method of going through warranty info and logistics. Excellent sales team. I love my new car!

Shout out to Brian Landers, Cory Kless, and the rest of the staff at Honda of Mentor. Thank you for making my car purchasing experience quick and painless. They were very professional and easy to work with. I gave them 5 outta 5 stars and would highly recommend them to anyone in the market for a new car. I definitely will be giving them my business in the future.

Jenn D in service is always very knowledgeable and ready to help. She is a great asset to Honda of mentor

This was a usual visit. Service provided promptly and courteously. Efficient staff. Jennifer was great. This is only one of many experiences that keep us buying cars and having them serviced at Honda of mentor

Amazing first car buying experience! I’ve never gone to a dealership for a car, but after having Nick and Kyle walk me through this ever-so complicated process, I learned a lot that school didn’t teach me! And I got a new car in the process for a very fair rate! Both were very knowledgeable with the variations of vehicles they had in their lot, and helped me pinpoint the model that hosted everything I was looking for in a car.

Had the distinct pleasure of working with Kevin Robinson during this recent service visit. I appreciated Kevin’s approach……additionally he provided a great customer service experience for me…..Bravo Zulu Kevin!

They go above and beyond, I have nothing but good news to say about Honda of Mentor, Gary, Service Manager rocks by the way!! I am so buying my Son’s first car from there and I love my double certified SUV! Great buy! A Birthday gift for my Company in December 2020! ❤️

I’ve been a with Honda since around 2015 and will continue to lease my car with them! My sisters also have cats with them. They really make my experience with them a pleasure. Adam Frankenberry always helps me when I come in for oil changes and other services! I appreciate everyone there.

Test drove and bought a used car. Process was easy and quicker than any other experience. Salesman was able to answer all my questions. Looking forward to returning to get my car serviced.

Kevin always works with me. I have had two surprising, unexpected and expensive repairs. He has gone out of his way to help me and find ways to make these experiences less taxing. He is patient and answers all my questions. I appreciate his extra efforts on my behalf.

Always fast and friendly service! Highly recommended!

Most everyone working there wore a mask appropriately. The finance person I worked with was phenomenal and answered all the questions and concerns with a good sense of humor. Picking up the vehicle after payment was a relatively pleasant experience. Looking forward to the free car washes, once theyre available after covid-19, especially since they are so close to home. All in all, content so far with the vehicle itself, and the dealership seems like I will receive good service there.

I went to 5 dealerships before finally coming here, and the only thing I regret is not coming here first! Mike W. was very helpful and listened to what I wanted and there was no pressure at all. They made it very easy and I love my car!

I recommend their service dept. -loved driving inside and someone was there to greet you and the service staff desk was right there. Waited and took less than an hour. You just need to book out 1-2 wks out dt the demand in their service. I will be back when my visiting family in Ohio again. I have been all over in the military and they are top notch!

Scott Sandberg was exceptional at communicating multiple times a day for a week to keep me posted on my service which was critical because of vacation plans. I never had to call him to find out where we were in the process! These type of Service Assistants are extremely hard to come by! That will keep me coming back every time. Cory Kless was quick in giving me new car lease and buy options as a stand by if the service situation took a wrong turn (time vs cost). Awesome team! Thank you!

Kevin Robinson helped me understand exactly what was needed in repairing our 2013 CR-V. Everything that was needed after tear-down was photographed by Kevin and flown by me before proceeding. Very professional, efficient & courteous service. Thanks again, Kevin!

Tony V. was professional, informative and not pushy! Definitely my kind of salesperson.

In the last two weeks my family purchased three cars from Honda in Mentor. Cory helped my step daughter into her first new car with a lease, was great at explaining things we weren’t sure about when it came to leases versus buying, and did a great job getting us through the process. My wife and I dealt with Patrick who admitted early on that it was his first day on the showroom floor and we went easy on him, but even on his first day he did a fantastic job of getting things going. He’s going to be a great salesman if he keeps just being himself like he was with us. I used to be a Chevrolet guy but Honda of Mentor made the car buying experience easier than any of my previous purchases elsewhere. I look forward to doing business with them for a long time to come.

I worked with Michael Kabcenell, Greg Mason and Tony Valente. They were all excellent at what they do. I was so impressed at how smooth my transaction was. They found the best financing for me and they truly spent time to teach me how to use my new car. I came all the way from Michigan because a family member recommended Honda of Mentor to me and it was worth the drive.

Steve, Steve, and Tom were great! I came in on a budget, and they got me in an amazing car to fit my needs. Couldn’t be happier! I would recommend this place to anyone! Thank you again!

Don ( salesman) was very helpful and kind. He set up my audio for me.

Phenomenal shopping experience. Josh answered our questions quickly and thoroughly the first time we asked. Not to mention we got a great price!

Bought a used van about six weeks ago. Great experience with the sales team and finance was fine. I understand it was used and sold as is - but we were told all sorts of things were done maintenance wise which just couldnt have been true. Within the first three weeks, we had to replace all the brakes, an engine sensor, and the ac went out. Were about $1k in and definitely feel like some of these items were known about and not shared with us. Disappointing. I also dont feel like the price was fair at this point considering everything we had to almost immediately put into the car.

First visit and wont be the last. I originally tried to get my oil changed at the Dealership I purchased my Honda from but they said the next appointment would be in a week. So I called Mentor Honda and had an appointment the same day. In and out in less then 40 minutes with a washed car to boot. Good service and professional service.

It is very nice to pull in be greeted by caring employees that care about their work and they make you feel important

The service was done very quickly, on budget and correctly. A free loaner was provided and the service writer was prepared to efficiently move the service forward. The price was discussed and adjusted as requested through discount and monthly promotion. An independent garage would have cost several hundred dollars less, but the timing belt is not something I am willing to do outside of the Honda Dealer service department. There were also warranty repairs made during this service appointment.Overall, a positive experience!

I recently purchased a 2022 Honda Odyssey Elite. This is my third new car purchase from Honda of Mentor. Don Cronin was the salesman who assisted me with this purchase. I was very pleased with the entire process from my initial email to Don to the delivery of the vehicle. Throughout the sales process, Don kept me informed with emails and telephone calls. Don’s review of the vehicles features was complete and informative.

Friendly courteous professional staff, Honda has been a better experience for me than other dealerships i have dealt with. This visit was for a recall, rotation and oil change. The experience when i bought the car was amazing too. They didnt try to force sell me anything like addons. Their biggest focus was me and my happiness. I got what i wanted not what the dealership wanted me to get. Everything Honda was a no stress meeting. I will definitely go back when i am ready for my next car.

I was searching online for a SUV with certain features, and I was just about to go purchase another vehicle from a different dealer when I came across a Honda Pilot that fit had everything I was looking for here at Honda of Mentor. I reached out via cars.com to check availability. I received a response email immediately, with a very personable video message from Cory Kless, and I scheduled for a test drive the same day. Upon arrival, I was greeted immediately. The dealership was large, clean, had a great layout, had plentiful refreshments available, comfortable & spacious waiting areas, and even had golf carts to zip you around the huge complex if needed. Cory Kless was nothing short of AMAZING! He was very knowledgeable, transparent throughout the entire process and worked quickly & diligently to get me processed as soon as he possibly could.Steve O in Finance was also informative, accommodating, answered all my questions, and impressed me with the quick & easy high-tech mostly electronic signing process.This is my first Honda and definitely wont be my last. I am so very happy I chose this dealership and vehicle. I would definitely recommend.

My husband and I got our third leases with Billy B. He always goes above and beyond for us and gets us the best deals!! We are so happy with our new vehicles, Civic Sport for me and Ridgeline for my husband. We recommend Billy to everyone!!

My advisor Jennifer was pleasant and my oil change took all of 15 minutes. Was happy to get the speedy service.

Adam Frankenberry & EVERYONE at Honda of Mentor were very professional and friendly. The service work was completed within the time frame promised and I was on my way.

I was impressed by the professionalism and efficiency of the Mentor Honda team during my oil change and routine maintenance. Friendly staff and great service.

We found the dealership neat & very clean. We were met at the door with a smile & told good morning.The work we scheduled was done in a timely manner. We brought in both our vehicles to be serviced. Our Honda CR-V had the tires balanced and Ridgeline had an alignment.The appointment was scheduled on line. We were sent a confirmation notice & a thank you notice after the work was finished.The mechanics were very knowledgeable as to know what service was needed. They explained to us our CR-V didnt need the alignment we scheduled, but did need the tires balanced. This saved us $7.00. Both Vehicles are just fine now. We would Recommend Honda of Mentor to our friends. A satisfied customer.

Service review.As a full-time RVr coordinating services on the car we tow can be a challenge, especially when its something that cant be planned for. I could hear a wheel bearing starting to fail in our 2024 CR-V. I called the service department and was told that I could be fit in the next day at 1pm. By 1:30 the tech had determined one of the wheel bearings would need to be replaced, but also noticed the brake fluid was in need of replacement. Im normally leary of suggested services but knowing the last brake fluid flush had been almost 3 years ago I agreed to the service, again not liking to stop our travels later for this service given we were already in the shop. I also had them check out a transmission concern which they told me would be covered under a recall of sorts.The wheel bearing would need to be ordered in so for $20 I drove away with a service loaner with the understanding the bearing would arrive the following morning.The following morning I was called around 9:30am, my car was done and I could pick it up. The tech had completed all other services the previous day when I dropped the car off and had the wheel bearing repair tore down ready for the new part. Efficient.The price I paid was the price quoted. My car was returned washed. TY!

I love my 2016 Honda Civic! I keep coming back to Honda of Mentor for servicing because of Kevin Robinsons excellent customer service. My husband and I are Honda owners will be continue be in the future. Honda has always lived up to its high standard of quality, style, safety and reliability.

Excellent experience. I was traveling when I experienced engine trouble. I called Honda of Mentor and was able to get my car in immediately. Service Dept was able to diagnose the problem and I was back on the road in a little over an hour. Many thanks to Adam and the rest of the crew for their help and expertise. Very friendly and professional.

Went in for an oil change and to have exhaust checked--car was making a new noiseOil was done that day . Parts had to be ordered for exhaust. Was called when parts came in. Dropped off car next morning, picked up loaner. Car was ready end of same day. Communication was simple and professional. No hassles. Completely satisfied.

What can I say, I would have met asking price on used vehicle but we could not agree on what I felt was needful things before purchase. To be fair I was treated well by manager and sales. Large selection of new and used vehicles. Have purchased vehicle in past & cant ding them for trying to make a small profit off of 2009 Accord. All good Honda of Mentor...

Great experience purchasing a new Civic! Everyone was kind and helpful from beginning to end.

Josh Nagy was a great help! I highly recommend this dealership!

Great staff and service! Always make me feel so welcome, and my service is always top notch!

Outstanding service. Immediately found the used car we wanted. Being allowed to do a test drive without the salesman was a big plus. Financing and trade-in worked well and we were in our car in three hours with a full tank of gas on a busy Saturday. We had researched prices extensively and Honda of Mentor came in at what we expected to pay. The salesman went through all the key features and synchronized our phones to the Bluetooth feature. We’re very happy with our purchase!

I go to Honda of Mentor for my oil changes because I bought by Chevy Impala there for a very good price never had a problem until Friday my appointment was for 11:45 I get there the lady says its not until 1 I go back at 3 my car is still not done totally unacceptable I know they had to order the oil filter because they do not keep Chevrolet parts but that is what the appointment confirmation is for. My car was finally done at 3:20 Gary Dalton the service manager did give me an $18 discount but I already had a $10 discount so he saved me another $8 which was alright I guess. I need a new muffler I asked the lady to give me an estimate she would not even do that and said they dont carry Chevy parts well I know that but I know they service other cars besides Honda so now I feel they dont even want my car there for service so Im not sure if I do return there or not

Friendly superb service, thank you!

Very please with the service. Hit up the man, Cory. Made the process seamless and smooth. He even went out of his way to research a few things for me. It’s greatly appreciated! Definitely will buy another vehicle in the future.

I had a wonderful experience very smooth. Cory Kless and Nick Valentino were very professional and helped me out tremendously !! They got me a sweet deal and im very satisfied with my Purchase I highly recommend Honda of mentor to everyone !

One of my friends recently bought a new car (not a Honda) and she was telling me how stressful that it was. I have NEVER experienced that at Honda of Mentor or with Shawn Crowe. The experience is nothing but pleasant ad as easy as possible. I highly recommend!

Shawn was knowledgeable and helpful getting the repairs done. He explained what to expect and my car was ready when promised.

The Mentor Honda Service team are amazing miracle workers! They detailed my Pilot and made it look brand new!! Thank you so much! Life changing

My service at Mentor Honda is always excellent! Kevin is great, and though I arrived 1 week early....my mistake..he made things happen with my oil change and tire rotation!

Always have a good experience. My Rep explained everything up front so there was no surprises when leaving.

Becky Inman is the most informative and helpful service advisor I’ve ever worked with ! Her communication was clear and consistent through the entire process. I would recommend her and Honda of Mentor to anyone !

Thank you Steve for fixing my 2011 Subaru Legacy. I really love the car and are so happy to have it back.

High quality service and Great Service People. I was also impressed with the clean facility. Good job. 😊

Always very courteous and happy to make customer satisfied.

Bryan made the process so easy! He listened to everything we asked for and found us the perfect SUV.

Great sales team. Made the process easy and painless. I recommend Josh Nagy. Great salesman and very honest and will work with you. Highly recommend Honda of mentor.

Eric at Honda of Mentor was great! He answered all our questions, and we got 2 amazing vehicles. We will be going back to get a new Honda for my daughter too later this spring!

Very professional and super fast service. Best car buying experience so far. Thank you to the whole team at Honda of Mentor

In a world full of uncertainty, it is nice to count on the Honda of Mentor Service Department. I recently needed tires, alignment, transmission fluid flush and an oil change. Honda of Mentor was able to get us in the next day! I count on their expertise to make sure my vehicle is safe and ready for the road. Happy Holidays!

I’ve always been impressed by the professionalism at Mentor Honda. Adam has always gone out his way to make sure I’m satisfied as a customer. Their facility is always spotless, neat and clean. I’d recommend Mentor Honds to anyone!!

Have always had a good experience. Work done in a timely manner. Employees are professional, and friendly. Great customer service.

Love my new car!!!!

I went into Honda not really knowing I would be leaving with a new 2021 Honda CRV, but T.J Bowler really helped me look at my options and made the decision easier by really working with me and my price budget. Very professional and courteous, highly recommend this dealership!

We dealt with Cody Lohr and had a fantastic experience buying our new 2022 Odyssey. He was patient, friendly and made sure we were happy with our purchase. I highly reccomend seeing Cody at Honda of Mentor!