Very helpful in getting my 88 year old dad fitted. Dad is very satisfied with his New Balance tennis shoes 👟 thank you for your patience with us 🙂

The attention here is so perfect. I love how help me to find the shows that my son needed. they went inside the warehouse to looking for the perfect ones because my son use inserts and its difficult to find something for him. but I really recommend go there.

Sergio was amazing! I came in last week to help my mom buy work shoes (she is a grocery worker) and Sergio went above and beyond to help her find the right shoe and sole insert for her needs! He was so patient, knowledgeable, and he was even on his knees helping with the boxes and swapping out the insoles! The prices were great too, I will definitely come back just to talk to Sergio. Amazing customer service. Thanks for hiring him New Balance!

Staff is helpful and they have good sales (its different sales depending when you go) i found shoes that looked similar to the ones i wanted for around half the price and they are super comfortable. new balance stores not common and this one has sales so even better. they have a points for every purchase just sign up with your email.

Shoes were cool wanted the 993 but we’re so expensive I ended up buying two great pairs at sketches for $80. Price drove me away from this company.

Nice place with nice staff

Great customer service at New balance unlike other brands where no one cares

Great deals on the entire store. We were able to get 3 pairs of shoes for $120.00. Because the store is small only 8 customers at a time.

So many good product with cheap price

Great price

They have good prices and good deals

Receive great service from the staffs here

Absolutely amazing pricing.....literally got three pairs of shoes, AND A SWEATSUIT (HOODIE AND SWEATS), ALL FOR $160! BIGGEST ISSUE WAS THE FACT THAT I HAD TO WAIT IN LINE TO ENTER FOR LITERALLY 68 MIN....SMH.

My lady and I were helped by a respectful and hardworking, professional young man.

We like to shop at the New Balance Factory Store Outlet at the Citadel. They have a large select of shoes like running,cross train,etc.

The only thing is the store is small. .

More than 45 min to get in. Nothing special inside. Totally waste of time.

New Balance staff is always great.

The staff is very knowledgeable, friendly and isnt trying to oversell you just to make a sale or earn a commission. I ended up buying 2 pairs of running shoes because of the 50% discount on the second pair. First time buying new balance but it wont be my last. Im definitely going back to the Citadel for my next new balance sneaker purchase..

Friendly staff great styles and quality clothing

Kenny the cashier was really nice and helpful

Waited for an hour to get into the store while there was 3-5 people inside. I get it that it is corona but 3 people in a huge store while there is 10 people waiting out and the people inside are taking their merry time. Does not even earn a one star.

Nice shoes, good prices.....

Nathan is awesome. Friendly. Really helpful

Very safe and clean for the covid19

Nice, kind and safe

I was a little disappointed ☹️,Not a lot of discounts, and a very small selection!!!

They dont have a big selection but good prices.

I love the products and the service 😍

Big sales

UGLY STYLES

不错的店，鞋子很舒服，就是库存不多，我买的是显示品，也没有打个折

The prices of the shoes are very cheap I recommend it

I liked buying some sports shoes at a discount !! That now I use them a lot!At a good price and a nice model!

11 oclock open

They dont have many numbers of 👟👟

There are not many models

Good