user
Long Beach Autohaus
3925 E Broadway, Long Beach, CA 90803, United States
Appearance
Long Beach Autohaus
Comments
Ri
Review №1

Incredible experience, great service, very fair prices, everyone there is an absolute pleasure to work with. Very strong knowledge base, without a doubt I highly recommend using Long Beach Autohaus! Laura and Melanie in the office are amazing!

Ma
Review №2

Excellent Mercedes shop. They are pleasant, knowledgeable, and value conscious. Even before I bought my 12 year old Mercedes, they spent time with me to identify key issues to look for, helping me avoid vehicles with known problems that would be difficult to detect.

Ke
Review №3

Repaired sun/moon roof on 2003 530i. Roof had annoying rattle. Just moved back to Bluff Heights from Murrieta. Repair facility was walking distance to my home in Bluff Heights. Same location for 30+ years so I felt comfortable going there. Friendly and Professional. Had to order unavailable parts. Took longer than they expected but kept in touch. Not their fault. Works perfectly. I would DEFINITELY recommend them. .

Mi
Review №4

I love my MECEDES. Please dont be like my wife and think service = repair--jeeez! A well maintained automobile gets regular service( look a the manuel).At LONG BEACH AUTOHAUS you get that service, plus good prices and the feel of being a part of a family. Originally, I went to Long Beach Mercedes for service. I dont always dress like a business person or a rapper. Some of us WORK! Going to LONG BEACH MERCEDES it seemed they thought I was there to UBER one of their clients. The prices were relatively moderate but customer service needs to be earned it seems.I LOVE LONG BEACH AUTOHAUS!!

Mi
Review №5

Long Beach Autohaus does all the Service and Maintenance on myMercedes Benz and i Highly recommendthem for all your Repairs, Service andVehicle Maintenance as well .Laura, David, Scott and all the Staff are extremely Knowledgeable and Respectful of taking care of their Customers . . .They Get Ten Stars .🎇🎇🎇🎇🎇🎇🎇🎇🎇🎇Mitch Deusterman

We
Review №6

My expectations were fully met and I trust the quality of service from Autohaus.

Er
Review №7

LB Autohaus is always on it when it comes to properly diagnosing and fixing the issue. I highly recommend them. The Team there is trustworthy and reasonable.

Da
Review №8

Had thee most pleasant experience with LB Autohaus. I appreciated their professional yet personal touch that you dont get at the dealership. They really made me feel my 330i was in good hands and they would be happy to take care of my baby boy for years to come. Special thanks to Laura, the receptionist, who took such great care of me, communicated everything i needed to know perfectly and even coordinated my Lyft ride back to the shop for pick up. Definitely feel like I found a new home for my beamer! 😃

Do
Review №9

I really like the people at the LB Autohaus. Its certainly cheaper than the dealer and the quality of their work is excellent.

Ia
Review №10

I like many am very picky about who takes care of their car. After moving to the area years ago I jumped around from shop to shop until discovering LB Autohaus. They have gone above and beyond everytime Ive been in over the years. If youre around Long Beach and have an audi/vw/merc/bmw/mini that needs work and want to be taken care of by professionals you gotta bring it through.

St
Review №11

I do not know what I would do without them. My classic 1986 Mercedes SL loves them. Theyve become good friends and neighbors over some 13 years of regular service. I rely on them completely. Carlos is the man!

Jo
Review №12

Light on desk does not work. Light on bedside does not work. Electrical outlets are old and loose and need to be replaced. No receipts given or offered.

Ka
Review №13

Really friendly and helpful. Took my car in due to a dead battery. They did a full diagnostic check and fixed everything needed for a fair price. Will definitely be going again!

Sh
Review №14

I am a independent bmw mechanic. I have sent these guys so much business over the years. When you call there. No one ever answers the phone. When they do answer its always the run around. They never call back when you leave a message. Just rude!!

D
Review №15

My wife and I have been taking our cars to the Autohaus for service for 29 years. This is by far the most professional place to get car work done. In a word they get the done. The technicians are all top notch. Scott Parsons runs a great ship. You will not be disappointed with the estimate to completion experience at Autohaus.

Ja
Review №16

Long Beach Autohaus crew are great! Ive only had wonderful experiences. Theyre quick, and do a great job. They dont over charge and Id trust them with any of my vehicles. Highly recommended.

De
Review №17

Pam, Laura and the crew at AutoHaus are the best. I trust them implicitly w my rare classic Mercedes and the prices are fair. I highly recommend.

Br
Review №18

I stopped by and inquired about a brake job for a Dodge Van. My inquiry was returned with, do you see any domestic cars here? Do you see any vans?It is as if potential customers are supposed to inspect the current selection of cars in the shop to find if they might be a good fit. Not very cool and whos to say I dont have a European car (I do actually). Poor treatment initially is a good indicator of what I might expect in the future.

Ja
Review №19

Honest shop and reliable BMW service. Laura at the front desk will help navigate any issues with you. They will not try to sell you on parts that you don’t need. They perform a 30 point inspection which I paid for to help me in the future know what my car needs. You get what you pay for and I trust this shop. A LONG BEACH INSTITUTION.

Ty
Review №20

Could not love this shop more. Our whole family trusts them. A total of five vehicles and always leave happy and informed.

G
Review №21

If you need an auto shop, do yourself a favor and go to those guys. Amazing service and awesome people. Promptly listened to my problem, let me bring the car in immediately, fixed it and saved the day. Thank you Scott and Laura. You guys rock!

Ma
Review №22

Definitely the BEST shop for my Audi! Thank you Scott the magician and Laura for being so helpful! You will see me again for sure! Totally recommended!!!A++++++

Fr
Review №23

I drive with confidence, not with any great skill but with enough experience to trust the car whenever my road concentration may lapse. A professional team of mechanics and staff who have your safety and satisfaction as a focus in how they execute repairs and servicing speaks highly of the shop as a whole and as great individuals. Ill continue to recommend Long Beach Autohaus to friends.

Rh
Review №24

The team at Autohaus get down to business to ensure that you are back safely on the road with your car again. I would most definitely recommend Autohaus👍🏽

Lo
Review №25

I’ve been going to Autohaus for about 11 years now. I’ll never take my car anywhere else. They’re honest, subject matter experts, and always delivering quality service with a smile. Carlos is the BEST and Laura is one of the nicest person’s you’ll meet. Thank you for all that you do to keep me and my car happy! Cheers.

Do
Review №26

We had a great experience with LB Autohaus. They were always professional and did a total redo of our transmission. They also did a great break job as well, on the house !! We are very please with the customer service.

Da
Review №27

Honest mechanics who go above and beyond to give you a fair deal!

Mr
Review №28

It’s hard to find an honest mechanic. These guys are just that. Honest, fair and hard working. I took my Mercedes gl550 to get the suspension fixed, I know nothing about cars, I checked online and most people said they spent up to 5k to fix the suspension. I think most mechanic shops would have replaced the entire front end suspension whether I needed it or not but Autohaus did only what was required, no more and no less, I’m very happy, they are very honest and I highly recommend them. It only cost me 1200.00 as they only needed to replace one part on one side. They also got it done in 1 day. Brilliant!!!

Ma
Review №29

I inherited this car, 2001 Mercedes E320. I got her in better condition than she is now and I thought I would lose her. Weve been through a lot. She needed work. A lot less work than I thought. I came in thinking it was a possible transmission issue, but Laura, bless her heart, thought it may be otherwise. In comes David. Just talking to this guy gave me confidence about where I brought my baby. Left her with them and 2 days later I got a beast! Im like did order a muffler upgrade?! They were able to diagnose the problem ( misfires on 1,3 and 6 due to bad spark plugs and wires), fit me out with a new set of wires and plugs, check all my fluids AND fix an issue with my electrical system that was shorting out my blinkers and wipers (no charge for that... it was a safety issue for them) while charging me a better than reasonable price. As a devout Mercedes owner I will never take my car anyplace else.

Re
Review №30

Scott, Laura and the Autohaus team are amazing! Scott renewed my MINI Cooper and completely changed the driving experience with my car.It is now as dependable as the day it was made!Nice people and they do great work!Thanks, Scott!

Do
Review №31

Excellent!

Ch
Review №32

I got some work done about 9 months ago (Ignition coils, valve cover, etc..) including a new battery. The battery seemed to be not working correctly, so I brought my car in after work to get it checked out. They looked at it right away, determined it was a bad battery, and replaced it free of charge. Took about 20 minutes all said and done! These guys are awesome!

Je
Review №33

Nice guys,. Decently priced for regular service.

Ro
Review №34

Great service, knowledgeable staff and very accommodating too. Will definitely visit again when the need arises. Thanks Scott and the Long Beach Autohaus team!

Ja
Review №35

I came to this Shop due to the great reviews. They were fantastic. Knowledgeable, Top Notch. Believe the reviews, theyre great.

Li
Review №36

My go to shop for my car - and I love Laura - shes super nice and takes good care of me and my car being serviced! Thank you to all the guys also for working on my car and making sure everything is in working order.

Ja
Review №37

I brought my car in to get a fan belt replaced and they alerted me to the fact that the tensioner was no good I really appreciate this because I was taking a long trip

Ev
Review №38

Knowledgeable, Friendly, and Fair. I had a rare issue with my car. Scott worked hard to not perform any unnecessary work while simultaneously really getting down to the root of the problem. It truely felt like he cared about the car which anyone that has a bond with their ride can appreciate.

Mo
Review №39

I was immediately at ease talking with the mechanic Carlos about my oil leak.He knew my car and the usual problems associated with it.Pam, the owner, was very bright and friendly and extremely knowledgeable about my car.The work was completed quickly and the price very reasonable.I was updated regularly. I am completely satisfied and will be returning for future jobs.

Ro
Review №40

Having moved to Long Beach from the state of Maine, I was concerned that I would have difficulty finding someone who would take good care of my 2000 Z3. I was extremely pleased to find Long Beach Autohaus and discover that they loved my car almost as much as I do. Pam and Laura are terrific to work with and the mechanics are top notch. The best part is how reasonable and honest they are in the cost of their work.

Bi
Review №41

Great German auto mechanic.Fantastic service and pricing.

Ru
Review №42

Overall if you know your car and some things it needs you would realize that the staff here is really there to help you in doing what your car needs. I’ve been here multiple times and each time has been pleasant not the fact that I had to bring in my car to get work done because I like to save money and do work on it myself but somethings I need help with and bring it here. The staff is always nice and always fill you in with what’s going on with the your vehicle. If you need help with your car I recommend this place .

Ja
Review №43

Auto Haus has always provided me with top level service at affordable pricing with friendly and cordial staff. I trust them to give me the straight facts as to what my 2008 Audi a4 needs and how best to resolve any issues. I will continue to patronize this shop for years to come.

He
Review №44

Such an amazing auto garage for any of your German made cars, the staff here are very friendly, fair and knowledgeable in there work. Long Beach Autohaus is definitely a stop for any auto work needs. A top notch shop and highly recommend!

Du
Review №45

These guys are thorough. They took the time to make sure I understood what was wrong with my car and the costs associated with it.

Sa
Review №46

Long Beach Autohaus, Scott and Laura go above and beyond my expectations in trying to provide the service I need on both of my BMWs. I so appreciate that accommodating my every need!!!!

ta
Review №47

Love this place! They are honest and so accommodating! Laura and David are just wonderful. They do what they promise and the prices are great. No more trips to the dealer. I highly recommend them.

Re
Review №48

Long Beach Autohause saved me over $300 for a B5 service on my C300. They took care of me and my car from the moment I walked in. The dealership had recommended over $7,000 of repairs and made it sound like I was going to be stranded somewhere if I didnt have the work done immediately. LB Autohaus showed me pictures and educated me on the condition of all the parts I was told must be replaced and found that I only needed about $350 of work done and none of the things that needed attention were dire enough to jeopardize my safety. I couldnt have asked for a better service provider and will never go back to the dealership.

Pe
Review №49

Im new to Long Beach, Brought my Porsche for minor work, and was treated to a first class experience. Care, friendliness, concern. Problem solved in 1 visit, Price Very fair, work done by knowledgeable people. Professional. A Rare find, Fun place!

Al
Review №50

Although I am in Long Beach for only a short time each year, every time I take my car in I am always remembered and greeted warmly. I have never been displeased with anything they have done. So nice to have people you know you can trust.

Am
Review №51

Most friendly Auto shop I’ve ever been too. Super fast service and seem very trust worthy. I’m glad I found this place.

Na
Review №52

They are extremely friendly and do great work. I was impressed with how thorough and honest they are. Im glad I found them.

Mi
Review №53

I have been bringing my car here since moving to Long Beach and I am glad to have found them. If I move out of the area I will still bring my car there. They are friendly, and more important honest! Did I mention competent? They are that as well, I can relax knowing that their mechanics are experts and the job will be done correctly and warrantied. If your looking for a German Autohaus, look no further.

He
Review №54

They fit me in last minute even though their hands were full and solved the issue I was having. Good people great shop! Definitely recommend them to anyone looking for a great shop!

An
Review №55

Great professional service for our car. The rates are worth it. Check them out!

Da
Review №56

Long Beach Autohaus always offers quality service for any German car owner. Scott and Carlos have years of experience and will give you an honest evaluation, while their friendly office staff will arrange transportation!

Mi
Review №57

Outstanding Service, friendly helpful employees, great prices!!

ma
Review №58

Very Friendly atmosphere, shout out to Laura and Carlos, they are patient enough to explain the problem of my car. Fix my Audi on time . HIGHLY RECOMMENDED.

mi
Review №59

I have been taking my 335 BMW at Autohaus for a few years now. Great service,great people.. Honest and kind, that is rare!!!!! Love Laura, she always greets you with a smile also very rare!!!! Highly recommend their establishment.

To
Review №60

Really friendly staff they make you feel like family as soon as you walk in the door, came in on a Monday with what I thought was a transmission issue (my car was making a very whiny noise) and they test drove it on the spot and let me know it was actually my tire bearing. Brought it in on Wednesday morning to be fixed, even ordered me ubers to and from my apartment since it took most of the day. To my surprise the overall cost was actually under the estimate I was given when I dropped it off. To top it all off, they have an office dog they let me pet who is adorable! This will be my new go to place for any of my BMW repair needs.

Je
Review №61

Always fair and honest. Explain issues clearly and discuss options. Love the ride service as well. Live in Lakewood and they still give a ride back about 15 minutes away.

To
Review №62

These folks are wonderful—they keep my car running great and are the nicest people. They make car repair fun—who knew?

TH
Review №63

I have been going to Autohause for my busted mini cooper for over 2 years or so now. Theyre friendly, remember my by name, have fair prices and always work well with me. Best of all the problem is fixed in a timely manner and with great skill. I greatly respect their staff and they honestly have a customer for as long as I am in this area. A++

ma
Review №64

Always have a good experience with Long Beach Autohaus. They explain what needs to be done and charge reasonable rates. They do all the maintenance on my 335D and I trust their expertise.

Ch
Review №65

Had brake concerns and wanted them checked. Carlos took my car for a drive and felt the brakes werent right. Laura and Dave questioned the particular brakes that had been installed by you 8 months prior. The consensus was the brakes were either the wrong brakes or faulty. New brakes were installed and I had my car back by the end of the day.Everyone was friendly, as always, and the problem was addressed quickly.Thank you.

Ca
Review №66

David is AMAZING!!! I only trust him with my Mercedes

Di
Review №67

Was on a tight schedule, and got my car back the next day with a brand new radiator! Very knowledgeable staff shoutout to Laura who provided VIP service. Will be back best Import specialist in the neighborhood.

Ra
Review №68

This is the only place I would take a German car or a mini for any repair. Great staff and technicians. Service with a smile, not to mention the home-made treats that Pam brings on a regular basis, AND the Uber rides when needed.

ga
Review №69

Great place to take your car. The team there are experts; they explain in full detail what needs to be done. The costs are reasonable, and the work is done perfectly!

st
Review №70

Glad to have found Autohaus after mediocre experience at a high price at a Mercedes dealership.These folks will be straight with you, and arent trying to cut corners. Not every bit of work they have done was a bargain, but its an expensive car, right?Check it out, meet the amazing Laura to check you in, the knowledgeable and occasionally grumpy mechanics, driver Dale, and see the mystery fun car of the month. They always seem to have some interesting labor-of-love project car parked at the front of the garage. You might get a free doughnut.

Ro
Review №71

If you have a vintage BMW (especially a 2002) youll find Scott to be a very knowledgable enthusiast. The work they did on my rig was thorough and at the right price. The shop is easy to get to and the folks at the front desk are responsive. I would use them again.

Kr
Review №72

Laura was very helpful with explaining the services needed and answering any questions i had. carlos carried out the repairs and so far my mini seems happy!

Jo
Review №73

I took my MK5 GTI in cause I was burning a lot of oil. I thought it might be a blown piston ring. I took it to a few other shops that told me I had to replace the engine, it thought that was a little strange since the car was driving fine and was not losing horse power. I took it in and it was something that was way less of an issue a crankshaft vent valve just needed to be replaced. They are honest and trustworthy. Not out to rip you off like the other places. If you live in the long beach area and have German car take it to them. You will be happy with the service hands down.

Pa
Review №74

The pizza is extortionately good.

Jo
Review №75

Swift premium service with a smile and I might add without the price tag! Thank you for the great work on my 5 series BMW

fe
Review №76

They did a wonderful job getting my E30 BMW to be smog legal again after it failed to pass smog.

Mi
Review №77

Great staff. Good mechanics. Honest thorough work

Th
Review №78

2005 645ci I hold dear to my heart had defective transmission. After much searching I landed with LB Autohaus on a referral from another referral. They fixed it on time and for a very reasonable price. Loved the Uber transportation back and forth too. Hi praise for the ladies working the front desk too. And am back to driving with the top down again. Great job everyone.

Mi
Review №79

They are the most efficient and knowledgeable repair shop for my 95 Mercedes. They always seem to know everything about repairing any little thing that goes wrong. I wouldnt trust any body else with my car.

An
Review №80

The service at Autohaus is second to none! Scott, Laura, Pamela, and the rest of the staff were very very professional. They provided me with a detailed diagnosis of my Mercedes. They shopped around for the best competive pricing for parts and then they layed out a comprehensive plan for me on how to do it in the most cost effective way. Out of 10 stars, I give them an 11 for their customer care and service.......That is why I have taken all my Mercedes to Autohaus for service for more then 10 years.

Pa
Review №81

LB Auto Haus goes out of their way to be helpful and thorough. GREAT service call. Service techs are so knowledgeable; it was truly an exceptional visit. They sent an Uber when my car was ready!!!

An
Review №82

They are probably the most honest auto repair shop around. I highly recommend them.

Le
Review №83

Dependable, competent, friendly and trustworthy.

Sa
Review №84

I have had 2 cars serviced at Long Beach Autohaus for the past 15 years. They are always professional yet personal and work closely with you to get the job done efficiently and well.

Ja
Review №85

Most people take time to complain. So I am taking time to give praise! They are truly as good as it gets! It was truly refreshing from the initial conversation. I was having a really tough time with my extended warranty nightmare with ASAP Warranty. My low profile tires damaged my right suspension. Not only did they save the day but they even went the extra mile to fight for me. Mercedes wanted to charge me almost twice as much as what Long Beach Autohauscharged me. It only took them a couple of hours to fix my car. Mercedes quoted me 2 to 3 days. After my service was complete, they sent an uber to pick me up from work. After I paid for my service the Technician and the staff went the extra mile to educate me about my car. We talked and laughed and I felt right at home! It was probably the best experience I have had in YEARS. Thank you Long Beach Autohausfor going above and beyond! Signed your new customer for life!

Al
Review №86

The are The Very Best. Have taken really great care of my 1995 BMW 525.

Ma
Review №87

Awesome People, Awesome Service. Very experienced. Ever been to a car dealer and visit their service station? Ever notice how the service tech takes your issues, types them into a computer and says hell call you later? Ever get the feeling that guy (or gal) doesnt know anything about your car and is just a glamorized clerk? Ever feel totally disconnected from the actual mechanics? Ever feel totally ripped off? Well at Long Beach Autohaus, the front desk is literally inside the garage. Pam and Laura actually know more about German cars than most service reps at the BMW dealers I have been to. They and the mechanics care about you. They treat you like family. They also care about your car. When they talk about your car, its like youre at the vet and theyre talking about your puppy. The mechanics come up to you and give you advice. You get the feeling they love your car as much as you do. I have a fairly old (2005) BMW convertible, and thanks to Long Beach Autohaus, it runs like a new car, and for far less than the cost of a new one! You will get genuine parts (or better in some cases) for far less than the dealer would charge. Dont get me wrong. This isnt Jiffy Lube. You have a German car. The parts are not junk. The labor is intensive. You will spend money with them each year. But it is money well spent. It is an investment. And over time, you spend less, and less, and less because eventually, each part of your car engine will be repaired, replaced and/or maintained, to the point where theres nothing left to fix. You also learn about your car. Its just an unbelievable experience. I love these guys. And I love my car. And I wouldnt trust it with anyone else. To put a spin on a Stephen Stills song, If you cant afford the car you want, love the car youve got.

Jo
Review №88

One of the best, ever. A shame Pam is leaving this month !

Da
Review №89

Super honest, great experience would definitely recommend this place. Took my E350 in for service after the first place couldnt figure out how to get my Visit Workshop light off these guys definitely know their stuff.

Kr
Review №90

Over the years I’ve had opportunities to deal with automotive repair firms from large to small; from dealerships to independent mechanics with no shortage of up selling while falling short of my needs. I always look for those places with excellent service and technical abilities and the ability to provide great communications. This is what I have found with Long Beach AutoHaus. They are highly trained and passionate about what they do ... from the front office, through their experienced technicians all the way to president of the company! In short; they have delivered every time!If you are still looking for professional, results oriented work for your special auto, I highly recommend Long Beach AutoHaus located on Broadway in Belmont Heghts/Shores.Thank you ALL!Best RegardsJeffrey Kerezman and my Porsche Cayenne

Ja
Review №91

I used LB Autohaus to perform a pre-purchase inspection on my Porsche 996 Carrera that I was selling. The owner, front desk staff and technician were friendly and helpful setting up the appointment and getting me an uber ride home when I dropped off the car. Overall the PPI was a good value and done the same day I dropped off the car. However I had some concerns because their vehicle ECM code reading system indicated that it could not communicate with various systems on my car; However when I got home my Durametric unit was able to communicate just fine with all of the cars modules. Strange.

Cr
Review №92

Ive been going here forever, theyre the Greatest! :)

Sa
Review №93

Awesome Guys! Scott does what he says he will!

Ja
Review №94

Love the place they do great work! However, it aint cheap!

Er
Review №95

Great service!!!!! My go to for all my benz!!!!

Gl
Review №96

Cant believe they took two days to change the oil in my BMW. I wont be back.

Le
Review №97

Why would anybody take their car any where else when you have the Autohaus available?

Wi
Review №98

Great

Information
88 Photos
98 Comments
4.8 Rating
  • Address:3925 E Broadway, Long Beach, CA 90803, United States
  • Site:http://longbeachautohaus.com/
  • Phone:+1 562-434-4446
Categories
  • Auto repair shop
  • Air conditioning repair service
  • Auto tune up service
Working hours
  • Monday:Closed
  • Tuesday:8:30AM–5:30PM
  • Wednesday:8:30AM–5:30PM
  • Thursday:8:30AM–5:30PM
  • Friday:8:30AM–5:30PM
  • Saturday:8:30AM–5:30PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
Similar organizations