Professional and give each customer great service during our pandemic

I went in for a bracelet for my mother and Karen was amazing. She was so kind and patient. She helped me pick out the perfect gift for my mother and she loved it very much.

Beautiful selection of jewelry. Friendly and knowledgeable staff.

Please do not buy from this company...The jewelry is overpriced and Not good quality.....I paid six hundred dollars for a bracelet and the first time I put it on..two of my charms was missing after probably only being on for a couple hours...I only went to a dinner so It wasnt anything I was doing that should had caused the issue..The problem was I only had 30 days to return it..But I literally didnt wear the bracelet until the end of the 30 days..I wish I would had put it on sooner because I would had definitely returned the item...Now..the interesting thing is..Now all of a sudden I hear lots of people sharing the same experience I went through..smh...Ive never heard anything bad about the jewelry before hand..Now at several people are complaining about..I just wish I would had known...Because I dont have money to Waste!!!! Please go somewhere Else!

Customer service very professional, Ana is very accommodating and all the girls who work there, I love this Store

Staff is Phenomenal! Always great service and products. Cant wait till this Sunday!

I had a great experience here. I cant remember the ladys name, but she was friendly and attentive from the moment I walked through the door. She was knowledgeable about the products and offered recommendations. I purchased some regular items, but she also showed me discontinued pieces that were discounted. And I purchased one of those also, with the intention of going back for others.

Suzanne, Laura and Karen were amazing! Loved my experience with them!

Great experience! I received the free bracelets with purchase for Christmas..Unfortunately, the bracelets were too big. I live in Virginia, and when I tried to exchange them at a Pandora in my hometown, the sales people were rude and unhelpful. I contacted the ladies at this Pandora store via Instagram and they were able to assist me with no problem. I mailed my bracelets to them, they exchanged them and mailed back to me. Now thats what I call Customer Service!

Karen was very wonderful... Made us feel welcome. Look forward to starting my next bracelet

The sales staff is very helpful and knowledgable. Love it here!

Ive never owned PANDORA JEWELRY before, the staff person was very kind, very patient with me and showed me several times now to open and close my bracelet. Im very pleased with my purchase of charms for my bracelet, now that I know how to open and close the bracelet.

Had the worse experience here on May 17th. The sales associate could not answer any of my questions about the products that she sells or the stores policy. She constantly had to ask the assistant store manager for help or would simply tell me I have no idea. I can get pass that part, the worst part for me was the fact that she didnt attempt to help assemble my bracelet, but instead just leaned on the counter, complementing the A.Managers shoes, and discussing how hungry she was, despite the fact that the store had just opened. I asked her if they no longer assisted with putting the charms on the bracelets and opening and closing clips and latches, to which she replied I dont know how you want your charms on your bracelet, but she definitely didnt bother to ask either. She didnt ask if I wanted help putting the charms or bracelet on, but instead stood and talked to the assistant manager, who wasnt much friendlier or helpful. I essentially wanted to exchange clips and a safety chain, which the assistant manager approved, but the way the transaction was conducted, ie, miscommunication about the difference in price, the lack of care, and just over vibe and disposition from the manager and the associate was just the worse. I normally enjoy this location but this experience has definitely changed my position. The sales associate Chantoyia definitely needs to work on presence, attitude, and being a helpful sales associate and the associate manager could also use some help in being friendly and helpful. Worse experience ever.

Valentines day shopping

I love Pandora

Great selections and the service was excellent!

Wonderful experience...Suzanne was amazing!

Very nice and friendly place