My sister in law bought a necklace and a charm that was 14kt gold. The necklace broke her out. So she went to pawn it and to only be told the chain was fake. So becareful buying gold here. They have been known to sell fake jewelry.

I have always been treated with courtesy and professionalism at this shop. Thats the vibe I put out, and the staff has never failed to reciprocate.

Hilarious and reasonably generous staff, minor hair splitting over unnecessary missing components.good bargain, and a name your price section.

Enforces Mask policy. I was going to buy their rifle too. I guess they dont want money.

Ive bought three things here all had problems.A dremel works but motor overheats.Serger(type of sewing machine) had missing pieces.3/8 air ratchet died at first use.Three strikes Ill never step back in there store.

Most horrible place in knoxvillle. They don’t know how to attend people properly. It takes two people to help one person. The brunette girl there is rude and unprofessional. They don’t have their stuff together and ready to attend. I will never go in there again. And it’s a shame because they have good stuff in there but their customer service sucks!!!!!

Cant believe someone as rude as this dark haired woman works with the public. No wonder I have never heard of this place before. This is my first and will be my last time visiting this pawn shop.

They have good Quality of items for sale but they give you less for your stuff then any other pawn shop would

Fantastic shop.

They’ve always been super friendly and reasonable with prices on anything I bring in I’ve never had any issues but then again I don’t walk in looking like trouble so maybe that’s why lol

I would give negative stars if I could!!! Go anywhere BUT HERE!!!!! Management lies to get you to pawn your stuff, and then tries to weasel more money out of you to get it back. Con artists!!! Get a loan somewhere instead!!

The people here are extremely nice and helpful. They work with you on payments and layaways.Prices are reasonable also.Good people to do business with.

Very helpful staff and friendly.

Myself an 2 other cars were here in the parking lot at 9:00a.m the sign on the door said OPEN the online website also stated OPEN so how come its 9:20 a.m & the pawn shop is closed ???????????

The dark haired lady very rude

Some RUDE staff not all, but some. Also, they dont seem very bright.

Great US money shops great staff friendly people also have pretty nice items the gun selection is great by the way

Bought a new pistol here.. Staff was great...

Horrible place to go. They tried to lowball me. Trying to give me 20$ for a 399$+ item. Only reason I gave them a 1 star rating is because I couldnt go lower..

Webside and door says closes at 6... They were closed at 5:30 when I went.

Shout out to the manager with the shoulder length black hair your a rude nasty person I don’t know how you have a job working in customer service you made my experience at your pawn shop the worst I’ve ever had I’ll never buy anything from you again to the owners of this establishment if you want to keep good rapport with your customers you might consider getting a new manager

Take your money or items somewhere else. The ladies who run this are constantly on the rag. Telling how to live your life etc. Go somewhere else save yourself the aggravation.

Went into the pawnshop today to Pawn a Item .Was met by the head manager which was a black hair lady she was extremely rude off the bat ! This manager is running alot of money away from this pawnshop and needs to be fired !!! she is extremely rude and does not handle herself in a professional way!