Good customer service, Delayed E who attempt me was super nice and well informed.

Do not go with sprint/tmobile bad service with internet regardless what they say. Horrible service with the main manger. 🤢

Some peoples kids I tell ya.. staff is great. Service is even better. I was in store today when this Leah gal was in there making a scene over a phone color. So heads up her post is bogus. I will continue to use Sprint cause there awesome!

The ladies at the sprint store are amazing. They were able to answer every question my girlfriend or I had. They are both very knowledgeable and always willing to go to bat for the customer.

Would give ZERO stars if that was an option. Went in to get help setting up a new phone that I ordered from Sprint since the store didnt have what I wanted. Was treated rudely by Jerilyn who stated she was the manager as well as her minion working with her. Will not go into this location again. I ended up setting the phone up myself on the website. Why are you even paying these people Sprint if the entire experience can be self service?

Jarilyn Is the best! Absolutely love her. I’ve went through many phone companies and couldn’t find better customer service than her, I will continue to use Sprint because of her :)

This isnt this store but sprint in general has the worst service.

Saturday i was in and was helped by meagan she was amazing she had bought stuff for the store had it decorated was handing stuff out completely informed me of everything anwsered all my questions i have amazing service i even had service in red cloud nebraska today which is monday i took my phone in cause i was having some issues the store manager helped me and she was awesome to i drive from columbus just to go to this store cause i get awesome service

Jarilyn is absolutely amazing!! My boyfriend and I had a really complicated situation that the customer service call center would not work with us on at all but she helped us get everything figured out and back up and running! Definitely go in and see Jarilyn I highly recommend her!!

Jarilyn and Meagan were AMAZING to work with. We had a complicated situation and had some trouble dealing with the sprint customer service over the phone and both Jarilyn and Meagan went to bat for myself and my husband by taking the time to call Sprint customer service and took over my phone call when what I needed wasnt getting done/understood by the representative on the phone. They got the answers that I needed and went the extra mile. It was a process I was absolutely dreading when I went to the store and they made it as easy as it couldve been. It was hands down the BEST experience Ive had at any retail phone service store.

Don’t come here. Get Straight Talk or even Verizon is better than here. Bad service, a lot of hidden fees and bad customer service. I wish I could give it 0 stars

Even though I have a hard time to reach customer service I have met this very good people at grand island sprint store the are knowledgeable . Thanks you.I recommend everybody to see Jarilny or David

Do not chose Sprint. This store is a ridiculous mess of employees. Been there 4 times in 2 weeks for a simple charging cord. Always some problem..still dont have a cord.

Terrible service! Terrible customer service!! Wasted my entire day here and didn’t even get a phone. Will never be back. Will cancel sprint service Ive had for a decade because of this experience! Never go to a sprint to!! Terrible

This is the best carrier store Ive ever been to. Amazingly helpful employees, and one of the best carriers overall. Props for that charging station.

We were so well taken care of! They treated us like kings and queens! Love those girls!!!!

Very nice and worked with me to get the right phone.

Update 08-24-20: I was in today to get information on how I can cancel my agreement with Sprint/TMobile, and the girl working today (Jeralyn, I believe) was more than helpful with providing me the information I was looking for in regards to that. I am cancelling due to the switch over to TMobile and the data service no longer working unless connected to wifi. It has been that way for about 2 months now, and unfortunately no resolve to the issue insight. I have loved my time with Sprint (about 3 years or however long theyve been out here in Grand Island) and will happily come back, but not until the service is up and working again. I hope this issue can soon be resolved for any of the other customers that are using this service.Jose and Jen are both very helpful and knowledgeable about their services from sprint and the accessories they sell. Any time I’ve had to work with sprint for upgrades or help on a bill the staff has been happy to help and are patient with me.

Very helpful and willing to work with you.

Wonderful staff. Honest

Jose at Sprint was very determined to help us even though we did a lot of switching around with our lines and phones. He was the only employee and helped us even though there were other customers coming in. He multi-tasked well.

They have good customer service

NOT A T-MOBILE STORE WILL NOT HELP YOU WITH ANYTHING T-MOBILE

Go to the Lincoln store before here

Had issues in the past went in today and I am amazed on how this girl helped me she went over and beyond to make sure I walked away with a new phone and she was super helpful Patient with me I give her props for all that she did for me thank you so much

Took to long to be served. Had to leave with no help. Or service

Worst customer service ever! Staff is NOT trained at all

In this Sprint store they never have enough people to help you when you go there most of the time they dont they cant answer any questions you might have and overall it just sucks going in here

Awesome people at an awesome place, the service is outstanding!

Bills continuing to raise every month,service sucks,issues with phone all the time

They were awesome !!

Went out of there way to get what i needed

Hundred and ten percent

I was denied the purchase of a SIM Card because I did not want to activate the service in the store.