Go to any other location. Or a different parts store. The time it takes to drive there will be half what you spend waiting - for anyone. People yelling out the names of car dealers, is all I hear. Couple guys poking at their phones waiting for online order pickup. All while one guy talks to his buddy who is looking for a hose… they’ll occasionally walk by you and not even make eye contact, across this comically large array of registers. I get it I guess, hard to find help these days. But this was my first and last time in that store. If you value your time, go anywhere else. I literally waited longer than it took to think to post this. I’m still waiting… lol. Seriously.

I have been going to NAPA for years and I have always gotten good service and reasonable prices.

Very pleased with the serviceFriendly stuff good knowledgeAlways get the right parts

Extremely rude when asking about parts while in the store,even rude to the customer before me. online said was available and available for curbside pick up, when I got to the store she said she can only order them. Did not have time to wait for curbside pickup.

Always have what I need very professional

I can get most auto parts here.

Gotta go see anthony . Hes the man.

There were 4 men standing at the counter when I came in. They all looked up at me, and right back down to what they were doing. Not one said hello, or acknowledged me in anyway. The female associate that came from the back was very helpful and polite, I was thankful for her, but from now on well be taking our business elsewhere.

My go to auto parts store. Friendly staff and good stock condition. Recommended.

This NAPA store only has all people delivering it took them three hours to deliver a battery that I need it for a vehicle that it was sold do not recommend anyone to get anything in order to drive to you just go pick it up yourself

Great place on a great lake.... seriously...good place to get parts...friendly staff and very friendly

Contrary to the signs on the door, they dont recycle used auto oil. Asst Mgr was really standoffish about it. Im done woth this location.

The staff at the NAPA in Grafton are great! They are always helpful and they have a large inventory. Highly Recommend. I would not shop anywhere else for my Parts needs!

Only NAPA Superstore in Wisconsin. Best quality parts for all your automotive and mechanical needs! Free Battery and Engine Diagnostics. Always recommended over OReilly Autoparts. Nobody can compete on price with this store. NAPA should always be your first choice. Stop in and see for yourself.

Can usually get in and out fast. Plenty of parking with easy access.

This was the only place in town that had the part I needed for my car. If you are looking for an obscure part for a foreign car, this is the place to check first. Prices are decent. Staff was just OK. Not bad, not super friendly, but OK. Prices are very comparable to other parts stores.

Sad selection of oil to choose from and the prices are way over priced compared to any competitor. I honestly do not know how they are still in business.

Last night was the second time that one of the kids that work there gave me the wrong part. The first time was when they gave me the wrong oil filter for my malibu. And the second they gave me the wrong battery for my car. It was supposed to be a 51r and they gave me a 51 so it didnt fit. Very poor attention to detail if you ask me. Plus inconvenient.

Poor help, Poor Service and Employees who dont care. I normally shop at OReilys but noticed that the new NAPA location hardly gets any business. I needed a new battery for my car and decided to give NAPA the business. The battery in my car is located inside the wheel well and requires a floor jack to get to the battery which I do not possess. After poor service and help and the employee just being plain cold and uncaring. She sold me a brand new battery that once the shop installed it. Left me stranded because the battery they sold me was at 9.5 volts. Which means they screwed up in more than one way. The should check every battery before selling it and they should also charge their batteries once in a while.Thank you for costing me a $75 tow bill and a $43 shop bill for installing a junk battery because of your incompetence. I am almost certain that someone with an IQ of 40-70 could have performed your job with the same satisfaction.I also talked to some friends and one spoke up saying he had the same exact story happen to him from this exact same NAPA location. NAPA I hope you make restitution otherwise I will continue to bad mouth your business to all that I know and I hope your doors close.Sticking with OReilys.

I had trouble with my car and sales person Jim went above and beyond to help me get my car back up and running. Very professional person.

Solid when I need parts for my old GM, Ford or Toyota...not so much for my VW...Always end up at oreilly unfortunately now to fix the Jetta, Napa doesnt even have parts in this state usually...not really this stores fault but Napas online systems are sub-par as well compared to oreilly and advanced, dont even have the correct VW engine types.

The only auto parts store thats knows anything about cars! Super helpful and parts are top notch!!

Great assitance wish information and parts.

It pains me to write this but this store is just so useless. Every time i come in they never EVER have the thing you want and its one of the biggest stores i have ever been in. They dont even carry special spark plugs! Go to oreilly across the street, they even have special orders delivered to the store the same day.

Service is poor and they never seem to have anything in stock

Great service, right parts on the first try.

Large, clean store with more in stock than most. Employees all seem to be knowledgeable and not just collecting paychecks.

Helpful people. Great quality parts.

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Good auto parts store.

Very helpful.

Great place