If I could give this dealership less than a one star rating I would gladly do it. This dealership rather turn a profit than help a customer in a bind and their salesman with the exception of one was helpful and understanding at this business. I have the ability to take my business elsewhere but others do not have that luxury. So in closing if you need a car rather it be new or used avoid Gainesville Nissan at all cost. Unless you can deal with Mrs. Monet then you will be in good hands throughout the whole car buying process but the rest of the salesman within this dealership are unruly, unprofessional, and are just garbage employees.

I drove all over town looking for a run flat tire with not much luck (no one had my tire size at the warehouse)until I called Nissan they had no wait I was able to get my tire the next day, they checked the other tires for me and put air in my tires to get me by. The service was top notch, As a female they understood that I have no way of handling this situation on my own and went above and beyond to make sure I would be safe and have a new tire asap..I drove away feeling relieved and happy to know if I have any problems I could go back to this dealership and it would be taken care of..

Came in for Battery, went ahead and did recommended service too, Alex kept me informed

The wait was a little long, but I know that you all was short staffed. It wasnt a bad experience and you all were VERY busy at the time. Considering staffing it was great.

I was so impressed in how fast my car received service .It only took 45 min and there where 4 cars ahead of me it usually would take way over an HR to get oil change .So they have been working on getting them out faster.i sure give them koodoos!! Great job guys !

Great experience! Mike Kolb & all the staff were polite, professional and very friendly! Great experience thank you all!!

I bought this Nissan from Gainesville Nissan about two weeks ago it was used and understand that there is only a 30 day warranty. I went to my mechanics to check it out a week later when I was scheduled they found a few things wrong with it. I took it back to Nissan when they said I had 30 days warranty on it they gave me a big fuss about it and said it wasn’t a safety issues but all three things were safety issues in my book when it comes to rotors, tires, and lights. They fix all that for $ 517.30 told me at the beginning it would be ( A 30 day warranty) I ended up paying $300 now the bill was over $500 but the car sales manager spoke with me and said he would pay the 200 I’ll pay the 300. and that’s what I had to do because I had no choice to get my truck out. Now granite this was a used truck but I did them a favor from giving them my 2018 to a year 2014!! I was doing them a big favor by getting that older model off their lot but it was something I wanted and I did purchase it, but I will find another mechanic from now on!!! All I can say is please be careful they want you at first and once they got you …… 😞

The staff are nice but havent even had the car four months and it has a dead battery that nobody seems to have that costs over 200 dollars.. Ill definitely end up trading elsewhere.

I had dropped my vehicle off for an oil change and inspection as I was planning a trip out of town that afternoon. The van driver was so kind and picked me up with all my suitcases and I left from the dealership.

Roger was an amazing salesperson. I loved test driving with him as he was very knowledgeable about the vehicles and all the services they had to offer. I love my new Rogue!!

First time having my car serviced here at Gainesville Nissan and I must say I was impressed. Var, a service technician that greeted me was very respectful, professional, knowledgeable of his job and has a go above & beyond work ethic. He was getting cars processed in and out in a very efficient matter so, whom ever his boss is Var needs to be recognized & congratulated on a job well done along with a free lunch of his choice. Now, my wait time on the other hand had nothing to do with Var because he had already checked my car in but it was long for it to not be busy. Chris Kelly, my advisor was attempting to put my information in their system when everything was wiped out Var took me to his office where I gave the necessary information and thats when Chris informed me to what had happened it was 10:40am by now and my scheduled appt was 10am. My car was immediately taken to be serviced. When checking out Chris apologized for the delay and made up by replacing the battery in my key remote free of charge. I scheduled my follow-up appt to have my front brakes and filters replaced as well. My over visit was a very pleasant one. Thanks Gainesville Nissan!!!

Best experience. JD and Jonathan Long were amazing!! Best customer service!! Every car dealership needs to go to Nissan of Gainesville for a training course. I’ll never go anywhere else!!

Never going back! No return phone calls, and nobody has a clue as to what they are doing. Have had a charge account for over a year, and every time we go its a hassle. Supposedly they cant find the account, and then after arguing every time OHH there it is! Not to mention the time I ordered a set of tires, and made (two) trips from Trenton over there for the tires. Only gave 1 star because you cant post without it. I AM DONE!

As soon as I mentioned a refund for my unused gap insurance and road hazard after selling my vehicle that was bought from them. Ive been ghosted for 2 weeks. Emailed called been put on hold for 40 minutes.Before mentioning it I had no problem getting ahold of anyone, big surprise.

Excellent Service by Jerry Fico my service represents as always for about ten years now

I had a very wonderful experience, I left my wallet in the car I called Mr. Clovis Watson to ask him if he could get in contact with Mr. Jerry Fico and let him know that I left my wallet in the car, they were nice enough to communicate with each other, andget my wallet and put it up for me. I really appreciated what they did.

Such a great experience working with Oliver and Jonathan, and got a car that I love! We had to come back a few times but it was mostly on our end and Im glad to have worked with them both. Always felt comfortable and valued.

Worst service experience of my car service life.I am 58 years old, and have bought several new and used cars in my life. I purchased a barely used 2018.5 Nissan Rouge with only about 3,000 miles on it from Tomlinson Motors in Gainesville, and the car has been great. Got a recall notice for an issue with the cars computer programming, instructed me to take it to the dealer for service. I read the Technical Service Bulletin (TSB) online, seemed like a simple fix. I scheduled an appointment online with Gainesville Nissan for a morning appointment. Based on my research of the TSB, it seemed like a 15-30 minute fix. I took 1/2 day off work that morning just to be sure that it could be completed, as I had never been to the dealership before. I arrived on time, and dropped off the car, expecting a fairly quick stop, as I had booked an appointment with them. Three hours later I asked the service rep if my car would be ready soon? He responded that they had not even looked at it yet, and I was still a couple of cars deep in line. Why make an appointment? Nothing was done at all, and I missed a 1/2 day of work. Car is great, but do not use this dealership for service. These posts below, with the photos and all, seem a bit different than my real world experience. Whatever, lets just say that I will NOT go back, nobody seemed to care. It is a programming issue that may need a dealership, but I will schedule an appointment with another one when I am out of town. Again, why make an appointment online if it does not matter?

My wife and I was on our way to Marathon Florida when the alternator seized up and shredded the belt on my Nissan Juke. Had it towed to Gainesville Nissan and they made a 4 hour turnaround to get us back on the road to our honeymoon. Can’t say how appreciative we are for their team and Chris Kelly for his help in making a bad situation 16hrs from home not so bad. Thank you Gainesville Nissan.

I loved the catered service and the down to earth personalities of everyone who helped. I would have loved to see more options, but shopping can get tiring. I loved that Calvin and Lee made me feel comfortable and took the time to show me how to utilize my entire car experience. They made the car buying experience feel safe and not so stressful.

Everyone, remotely connected with our purchase of our 2021, Frontier Nissan, honestly, need to be commended for their excellent customer service. We broke down while on vacation and 3 hrs from home. And, we left driving a new vehicle. Really, who does that? Thanks, for allowing us to continue our journey. We love it, Brian...you were right! Pulled our camper with ease.

Honest suggestion that considers the customers best interest (to repair my tire instead of replacing it). Price is good. After that, the car was washed too (although I dont fancy this machine wash but it is just convenient). So thank you!

Mr. Charles Cofield you were excellent and I left very pleased with the service Nissan gave me and more so your professionalism and courtesy towards me. I look forward to having you as my advisor on my next maintenance appointment. Again, Charles Cofield impressed me not only in how he treated me, but how I observed him for over an hour waiting on other customers and returning phone calls. Gainesville Nissan you have an exceptional employee in Mr. Cofield. Id also like to commend the gentleman who met me at my car when I drove into Nissan for my oil change. They too showed courtesy and professionalism.

I reached out to Nissan of Gainesville on 10/4 seeking to view inventory and received a text message on 10/5 from sales rep Elijah Miller regarding my inquiry only to never hear from him again as promised. I went to the dealership on 10/5 to see if they had any 2021 Nissan Versa’s. They only had manual. I was assisted by another sales person who took my information and claimed I’d be contacted after a confirmed/ expected arrival of 2 new metallic gray Nissan Versa’s would arrive on the same date by the afternoon. I was never contacted. I text Elijah who stated the cars never arrived and would reach out to me when they do. I inquired about a Sentra I saw on the site that he claimed was at a sister property and asked if he could request it sent to his lot for me to view… he never got back to me. On 10/6 I went back to the lot with my wife to show her the manual 2021 Nissan Versa so she could have an idea of the car I was interested in purchasing, again, was told the cars hadn’t arrived and was expected to arrive that afternoon. I personally spoke to Elijah again and he stated he would “send me a photo” once they arrived. On 10/7 I was completing a test drive of another vehicle of interest where the route entailed we drive past Nissan of Gainesville and I saw the metallic gray versa was on the lot… yet I still have yet to hear from sales rep Elijah Miller. His lack of professionalism and failure to keep his word was distasteful and I felt he didn’t want to be bothered with assisting me at any interest with inventory at Nissan of Gainesville. This was a terrible experience and out of every dealership I went to to review inventory, this was the WORST customer service I received!! Turned me away from spending my money and investing with a company I’ve purchased my last 3 cars from! He didn’t even seem interested in helping me at ALL!! Nissan lost a sale because of this man! Go to Hyundai where the customer service is IMMACULATE!!! I drove home today in a 2022 Hyundai Accent and I love it!! Go where people treat you with respect and have integrity.

The sales rep Calvin and all the staff at Gainesville Nissan made our purchase a very enjoyable experience. All staff was caring, friendly, and professional from the beginning to the end.

Professional work and services on my Automobiles

I wish there was a button for no STARS, The CUSTOMER SERVICE, is so disrespectful, rude and you make an appointment and it does not matter. 1st come, 1st Served. I WILL DRIVE OUT OF WAY BEFORE I RETURN. NO STARS, STAY AWAY. STAY AWAY!!!!!!!!!!!!!!!

It was great, Ive been a customer for over 20 years and you always do an outstanding job.

Avery assisted me with all my concerns and ensured I was up and running in a timely fashion! I did not need to inquire about my factory warranty as he pulled up all the info and assured me everything will be taken care of at no cost to me. I highly recommend Nissan of Gainesville, there service was second to none.

I visited Matt today in finance because when I purchased my previous car from them, I purchased an extra warranty. I recently traded that car for another car type and realized that I was owed a refund for that extra warranty. I called Matt last week and told me what to bring. Thank you Matt for assisting me and making it as painless as possible.

Well this is my second review, I took the other one down because they fixed the problem the first time.. but here we are again just a few months later.....Dont ever buy a used car from them. They say the check them over and the are certified pre owned cars. So far we have had a oil leak 1200. Some seals that were leaking 659. And now only 6 months later we are having blacknsmoke come out of the car. Take it in to find out whats wrong. Im told it could be 2 things both could cost me another 500 each. But they cant tell me which one is causing the issue till the fix them both. So another 1000. On a car that we were not even going to buy from them. Never again Nissan of Gainesville.

Comfortable atmosphere with no pressure. With Elijah Miller sharing his expertise knowledge of the product, making sure he answered all questions and assured we understood everything. His patience and sincerity made the shopping experience a pleasure. Everybody was super nice and the store was very clean. Really cant say enough about the commitment of the staff making sure we got the car I wanted for my wife for mothers day, including colors and options. They never gave up on searching and successful they were. Special shout out to TJ for working hard with Elijah. What a great team effort from GM all the way to the person who prepared the car for delivery. If Nissan needed an example of a great dealership experience, GAINESVILLE NISSAN is the place and Elijah Miller should definitely be in charge of training.

They do a follow up text asking if you are satisfied. If not they want to make it right. Well I had an issue and responded to their text...over a week and no response from them yet.Two stars now!First they say they will contact me now I have to call them...I just call a new place who handle things better.

Roger and Calvin were amazing!!! This is my second nissan and I had the pleasure of working with Roger twice now he always goes above and beyond!!

Elija is wonderful, no pressure, quick to accommodate and helped me get the best deal possible on my new Nissan Rouge.

Calvin was amazing. The desk worked a perfect deal for me and I went home with a brand new car

Everything went good. Thank you.

I really love it Because I got exactly what I want it with no problem

The oil/filter change and tire rotation took less than an hour. That is outstanding.

Brought our nearly new Nissan Altima into the dealership for a problem with the radio. They replaced the head unit, but in the process of replacing the unit they marred the plastic trim around the head unit and gave the car back to us that way. We are pleased with the replacement hardware, however disappointed in the care of our vehicle during the repair.

Avery McCallum and The Nissan Team Was Tremendous!! Very Professional, Friendly and Reassuring That They Would Take Of My Vehicle And They Did Just That In A Timely Manner. Gainesville Nissan Has Gain A Customer For Life Thanks Again.

Told them I had a coupon for a mobile 1 oil change. They verified if it was the 59.99 one and I said yes. Ended up doing my oil change as the Nissan synthetic oil and charged me over 70 for Nissan synthetic.

Jerry was very helpful to my daughter. Gave a good idea of the problem and a fair price. Will definitely be back for the repairs.

Mike Kolb was amazing I truly felt he was doing the best for me he was a awsome listener. I wasn’t even thinking there was anything anyone could do I had my mind set on that mike really helped me ! I will be bringing my car to Nissan for everything!

My first and only time bringing a car to Gainesville Nissan for service: I asked the service advisor if my email and postal address would be used for marketing purposes or shared with other companies. He assured me it would not. Spam postal mail and email immediately started rolling in from Gainesville Nissan, CarFax, SiriusXM, etc., all messages linked to that one service appointment. I tried to reach the service department by phone to complain. The phone receptionist repeatedly forwarded me to a voicemail box that is full and cannot receive incoming messages. The receptionist also sent emails to service department personnel for me, requesting a callback. No response. Avoid Gainesville Nissan if you dont want your contact info sold.

We were visiting Gainesville and ran into an issue with our Nissan Murano during our 20 hour drive. Nissan Gainesville helped us immediately and fixed our issue within 2 hours with exquisite customer service from Alex. Thank you!

I recently purchased a new vehicle with Gainesville Nissan. Everyone there was helpful and courteous. The professionalism and friendliness of the sales man Mike K. was outstanding. I couldnt have asked for better service. I am extremely happy with my experience at this location and with my new vehicle.

Take care of my truck

Pleasantly surprised that i could get an Oil change appt on my recently purchased vehicle on the spot. I was in and out in 1 hour. I thought i would have to make an appt. I sat in a clean and safe wait room, and the service person was friendly and helpful. The nice surprise was getting my car back washed and vacuumed. Wasnt expecting that.Thank you,

The team was amazing. This is our family’s 6th Nissan from Gainesville Nissan. They are always our first stop when looking for a vehicle!

The Team at Gville Nissan is Family. Its a great facility, top to bottom classy and professional staff and I enjoy doing business with these folks. We have purchased two Titans and two Muranos from this store and looking forward to the next one. The latest Murano purchase was made possible by the sales team giving us a heads up that it arrived on site and was ready for us to take a drive. Jonathan Long, the Sales Manager is the best. You will be in good hands and your expectations will be met. Service Department will exceed your expectations as well. Thanks Gville Nissan!BB

Despite the shock of losing an engine, Avery and Chris calmly and professionally led me through the stress of it. Plus loaning me a car for free was a super big help logistically and with finances. Scott my mechanic did a great job too. I wont be in the market for a while, but will tell others (and already have) of how well you treated me! Thank you.

Well apparently After six years maintenance still Doesnt answer phone calls Or check voicemail because their boxes are always full And the communication with Nissan just totally sucksP.S. Save your apologies mr. Manager just fixed the problem instead.

Jacob Green is The most patient, well informed salesman!He helped us find the RIGHT car for us. No high pressure just friendly help.

The staff at Gainesville Nissan surpassed my expectations! They have a reputation for outstanding quality, honesty, and integrity. You wont find a better dealership here in Central Florida! All roads lead to Gainesville Nissan.

Gainesville Nissan is amazing. They have amazing service and they were a great help to me. I just got my 5th car from there and will definitely be back.

The service department has always delivered exceptional customer service! I actually enjoy and look forward to my car maintenance. They always give recommendations on car services that are needed, its always good to be reminded.

Today’s experience while purchasing a vehicle was fantastic. Warren Phillip took the time to understand my situation and needs and helped me get in to the type of vehicle I wanted. He also made it an enjoyable time, not a hassle! Thank you Warren and everyone at Nissan today for your help. I’m very satisfied with my purchase!

Sales staff are very friendly and management is awesome.

Great staff, courteous and mindful of my time.

Very friendly staffing. Mike a very nice person

Service department is good. A little confusing set up since there is not a service desk. Each service advisor has their own office instead. They greet you as soon as you pull up, and get you checked in immediately. Notifications about service via text are easy to respond to. Plus you can pay before picking up your car, which makes it faster checking out.

I visited the service department at Gainesville Nissan yesterday. My battery had begun to fail and I thought that it was under warranty. It turned out that it wasnt and I was initially disappointed and confused. The service manager, Steve, and the staff including Avery and Bryan were patient and helpful. They took the time to explain the situation in depth and to help me explore my options. Steve ended up going above and beyond to help me replace my battery at a much lower cost than policy dictated. Thanks for taking so much time to help me, Steve! Thanks for being SO upbeat, kind, and helpful Avery and Bryan. Oh, AND because I have mobility issues, Steve coordinated my service being completed while I was in the vehicle. So helpful! Thanks again! Highly recommend the Gainesville Nissan service department and these helpful gentleman. I look forward to returning soon!

Reliable service, but won’t know for sure until a few thousand miles.

I have had the worst experience trying to trade in my car, and I have the worst of luck with my previous car in the past years . I went to Gainesville Nissan because my sister told me they may be able to help me . I got in contact with Jake and from there the whole process was amazing and greatly appreciated! The staff went above and beyond to help me get a car . They are truly the true definition of “getting the job done” and taking care of there customers. I was so happy to know that I was able to get my new car . Thumbs up Gainesville Nissan and thank you Jake, TJ & Matt! You guys are amazing !!!!!

I recently purchased a preowned Altima. And though I don’t usually write reviews, I must say my experience at Gainesville Nissan both during and after purchase has been top notch. The staff, courteous and professional,.

Bought a car on 10/31. Had tire pressure issues as early as a week after I bought the car. Refilled the tire four times before I decided to take it to the dealership on 12/12. Had to pay for the tire to be sealed and I was informed that I need new windshield wipers. The wipers should be provided to me free of charge as I should not need new wipers within my first few weeks of having the car. And the tire sealing should be free as well.

Got me in and out in a timely manner, for my 15,000 mile service. Got a discount on the webpage too!

Chris is awesome and he went above and beyond with assisting me with my car problems!!!

Salesman Gervante Millender was one of The Best guys Ive ever dealt with while purchasing a vehicle. His manager was extraordinar and went out of his way to make me happy. No hassle and no pressure while I was looking around for the right vehicle.

Clovis the “manager” would not me use the charger cord for my Nissan Leaf. Wow.

Horrible experience and the worst customer service ever!! I was totally rob by Nissan!!! My car was running rough. Took it to Nissan and was told if I get my spark plugs changed and transmission service that would fix the problem. I agree to let Nissan fix it. Along the way they seen my battery need to be service. They let me know what was needed and I agreed to let them fix the issue. Pick my car up after paying Nissan almost 700$!! Got home open my hood and guess what my battery got no service at all still looked the same. I immediately called Nissan they told me to bring the car back. Got there and they looked at the battery and responded oh the mechanic forgot to do it.....!!!! Well what else did he forget??? I know it’s a sign off progress that they have to sign when the job finished..! Later that day guess who car was running bad again my car!!! Call Nissan Monday morning to tell them my car was still running the same just for their response to be well we just gave you recommendations that could fix the problem... Wow!! Which then made me question was Anything even done to my car since the mechanic FORGOT to service my battery!!! Highway robby and professional thieves!!!!! Going to another mechanic to let them check to see if Nissan complete the job and hopefully they say yes if not If we DEFINITELY going about this another way!!!!!!!

Excellent working shop very friendly and knowledgeable employees

Great customer service!

Service advisor, Jerry Fico is very knowledgeable and professional. I have always been satisfied with his expertise.

It was fairly easy and they handled my service request in a timely manner. The price points could be better as they are on the high end for oil changes etc. Also they should include complimentary tire rotation with an oil change at those prices. Overall the Service Advisor was good about making things right for me. It was my first time coming to your place for service.

They are amazing, professional, excellent customer service. They aren’t pushy or make you feel obligated to anything! I have been in other dealerships, but Nissan Gainesville it’s the BEST of any of them! Also their vehicles come with Life time warranty, who else offers this? No one, go and see this by yourself! Don’t forget to ask for Elijah Miller, he helped me and my daughter to get the best deal and he’s so knowledgeable and Awesome!

This was the best experience of my life. They worked so hard for me. I am now proud owner of a 2020 Nissan Rouge. Shout out to Bryce and Warren for making this an awesome experience

I came in for routine service which included an oil change and tire rotation and balance. I purchased my vehicle in May and this was my first service so the dealership honored the free first service which was amazing. The gentleman we worked with was very helpful as well. Overall I left very happy with the level of customer service.

Im not sure if all the work was done.

I had bought 3 cars in here, they had a great vendor, Gary, who I trusted dearly. I took all the cars to service there religiously.I could give them a 5 starts right away, but this last time I was disappointed about their COVID19 safety protocols. Theres not mandatory masks, many staff and public are unmasked all around.I am also tired of all the extra burden of this illness, but until we get herd immunity with the vaccines we must practice CDC recommendations, enforced it or not by Governments.

I went to fix the leaking issue with my car (Infiniti G37 Coupe, water appears on the passenger side floor during a rain) at this dealership. After several trips, I still don’t know where it leaks and this time, I got the worst experience: I believe they took parts (like the two air vents) off and put them back, and during the process, they cracked the dashboard leather. Unfortunately, they don’t admit it because I don’t have a picture to show it was good before, and my car is not new since it is common to see these cracks as material ages. Here is what happened:I dropped off my car with David on Wednesday at around 5:00 pm and received his call on Thursday at around 1:30 pm. I was told they still couldn’t locate the leaking source and they will need to take more parts off, which will take 5 hours of labor at $600, to possibly identify the leak. I declined the service as it was too expensive, and then I was told not to come and wait for the call because my car was not ready to pick up. I did not hear from him, so I went directly to the dealership at 5:30 pm. My car was parked outside, David was standing close to it and he said he was just about to call me. On Friday, I noticed that there are several cracks along the edges of several dashboard parts, these parts I suspect that they took off, such as two air vents (please referring to figures). Two boards close to the legs were not able to push back (now I know the glue was gone).I talked to David on Saturday and I was told that the technician did not do anything other than checked under the carpet floor. I asked why it took him four hours to get my car ready and the response was “oh he is slow”. Both David and the manager (very polite person I give full credit) told me these cracks were caused by moisture or material aging itself and the two pieces that couldn’t go back to the original state was because of the glue went bad, once again, due to moisture. They argued that they won’t do anything without my permission; however, it’s funny that they charged me for service I did not sign during my previous trip. BTW, it was to identify the leaking as well and I was told to change the battery. I did replace my battery, and the car still leaks.I took good care of my car, now I blame myself for not taking pictures before sending my car to this dealership. I agree with the dealership that material becomes brittle with oxidative aging; however, I cant agree that these cracks, without any external force, could have occurred simultaneously, just along these parts that I suspect they took off and put back. In the end, we all know what has happened and there is nothing I can do or I would do without a picture, except showing people what a great lesson I just had. It is so disappointing that I can no longer trust this dealership.

I had gone to another dealership the day before and was made to feel like they were doing me a favor and didnt even get me into the vehicle I wanted and tried to sell me something on the lot that wasnt at the lot. Another customer had it but was bringing it back the next day. Come to find out, the car I wanted and test drove was the interest of another customer with better credit. When I went to Gainesville Nissan it was completely different. My salesman, Roger Briseno took me to the Nissan Rogue Sport and sold me on this car. It was not what I was looking for but he made me want this car! He new the ins and outs of this vehicle and I could tell he took great pride in these vehicles that he sells everyday. I am in love with my new care and the entire staff that I came in contact with on this day made me and my mom feel like family and right at home. They welcome you with open arms into their Nissan family and let you know how much they appreciate your business both with actions and words. I will be back for all my maintenance, washes, and when I am ready for another new car, Roger will be the man to sale it to me.

Eric Worthington, is the best sales person Ive ever been in contact with he made the sales process so easy and no pressure whatsoever. I began my car deal online and gave the info of the vehicle I was interested in and by the the 4th email we had a car deal!!! Gainesville Nissan was truly am I zing when I came to take delivery of my new car. If your looking for as great deal and an amazing salesman Eric is the one to see and deal with.

They seem friendly during negotiations. Cannot get a return call after the sale. Truck wasnt prepped after purchase. Wasnt given a rundown of all the systems in the truck. Buy a truck somewhere else.

I have a reasonable background in electronics, but could not figure out where my truck windows were intermittent. I knew the motors were good and there was an upstream black box issue. A local repairman suggested going to the dealership.I made an appointment and paid for diagnostics- The verdict, two bad window motors and a problem in the body control module (BCM). $1500 to replace the motors and resolder the BCM issue.I had checked both motors and knew they were good. The switches did not have power to them. It was an upstream intermittent issue, maybe a bad BCM, but I sensed a scam so I declined service. To have both window motors to quit simultaneously would be too coincidental.I declined service, and paid the diagnostic fee, with parts and tax, $95.Since, i have identified the source of the intermittent current. The connection was restored and BOTH windows work flawlessly. $95 for a misdiagnosis, and thank goodness that I know something about these things or I would have just went along.The actual cost of the repair- about 15 cents for a connector and a bit of solder.The message-- they are either lying or lazy. They either misdiagnose to fool the consumer or dont really know what is wrong, so replace everything. I cant judge their intent.$95 later I learned to look harder myself before trusting the dealer.

My wife bought a car here 11/27/20 and she traded in a car that she still owed on, so part of the deal was that her old car should have been paid off.A month later, she realized that the old loan hadnt been paid and she contacted Nissan. They promised that it would be processed within 24 hours. They said it was being paid that very moment.Several days later it still hasnt been paid and shes being threatened with late charges and being sent to collections for a car that she no longer owns. Both the sales manager and the general manager refuse to talk to her and deal with the issue. I would NEVER do business here again. Buyer beware.

My family and I have been bringing our vehicles for repair to Jerry Fico at Gainesville Nissan for years now. In that time, Jerry has made me have faith in dealership repair departments again. He is extremely knowledgeable and knows how to get things done right, and very timely I might add. He has worked with my extended warranty and had many things covered with ease. Jerrys customer service is impeccable. He absolutely knows how to treat his clients and I can honestly say if it werent for him, I would have found a local repair shop (because I believe in supporting local businesses). However, because of his friendly and professional attitude, and the fact that I can drop off my car, have the Nissan courtesy shuttle bring me to and from the front door at work it just cant get any better! I tell everyone I can to go see Jerry because I KNOW they will walk away completely satisfied. Thank you, Jerry, for making having my car repaired effortless and painless! I hope you never leave Gainesville Nissan because I will too! :)

Understaffed service. Excuses for not having info for Nissans from the 90s.

Elijah Miller was an amazing salesman. He was very attentive to my needs and LISTENED to what I wanted. I did not feel that he was just trying to push a sale. He and Johnathan Long did whatever they could to help me work the budget that I had.

First of all, I was put off by the fact that the representative I was dealing with, Chris, did not wear a mask inside or out side of his office. I think you should require face masks if the person is dealing with the public during these trying times. The basic service of an inspection and oil change was just fine, no complaints. But the price you charge for additional work was twice what reputable auto service businesses charge in Gainesville. I checked. I had to refuse the additional services because they were too expensive. I take care of my truck but I cant afford your work.

Service was great as usual due to COVID-19 there were no refreshments or snacks

This Nissan dealership has very poor customer service.

Love them. Always treated great here.

I recently had a bad experience with the service department. Im a disabled veteran and had to catch an uber to the dealership in order to get a response on the status of my electrical problem. I was later called by the service manager who promised this was an aberration, they had put in a new battery and that I would get a discount on my next service. Two weeks later (Feb 15th) the vehicle died again. Battery again. My wife took it to the dealer, who replaced the battery again and then convinced her that brake fluid and CVS transmission fluid flush was needed. Total cost: $525.99. I suspect there was a note in my file, but it was not to give me a discount. Ive purchased my last two vehicles from Nissan of Gainesville (Xterra in 2000, Juke in 2012) but will not return again with that kind of service.

My salesman was Elijah Miller he was extremely professional and very knowledgeable. He helped me with my trade in to a new vehicle. He answered all my questions and was very kind. I would definitely recommend Elijah Miller and Gainesville Nissan to any one looking to purchase a car.

Problem fixed. Service is great. People are kind.

Excellent service to my vehicle ..and extremely professional

Avery sold me a 2020 Altima and I can not think of any other sales rep with more knowledge than Avery. He was very kind and personable. I always recommend friends to this location just because of Avery’s outstanding service!

I in for an oil change . I saw Chris at the service desk and he took care of me >