The store has a serious need to expand on the available selection. Seems that they are relying on ordering online than in store shopping...they just arent telling anyone.

As a contractor, this has to be the most incompetent staff to work with I’ve ever seen. Bo at the contractors desk is the only person I’ve found that has a single clue what is going on in that store. After the assistant store manager Jeff lied to us about our ordering time, ordered our material under the wrong system, they were 3 weeks late, and then could not find our prepaid order when we were told it was there. 3 hours later we are finally leaving.l and I don’t plan to be back. This was over a 10,000 order. Way to treat your contractors! #homedepot

Very good service. Got helpful people working at danville il store.i shop in this store more than any other store .

Great prices and a large assortment of products and you can actually find help there when you have a question

I LOVE this store!!! Everyone is nice and helpful and theyve still got the 11% off. So I get a small kickback on my dogs food. Its a little pricy, but its the dog food not the store. Its the same everywhere you go

I was able to find, with help from the crew, everything I needed to fix my shower.

Good quality merchandise on my cabinets. But many wrong parts that I had to reorder that took to long that resulted in me paying extra and having my kitchen down for extra week and I have 5 kids its hard to feed kids with no kitchen. And for a$5000 total I expect better I guess

My favorite home improvement store.love the 11percent rebates.

Good selection. Good prices. Had some confusion on what they had in stock but other than that everyone was very helpful.

Like all Menards they have any and everything!! This store Was extremely clean and the staff here was great we actually lost track of time and ended up staying like 20 minutes past closing and they were really cool about it so thank you!!

Great home improvement store, prices seem to be reasonable, large selection of items.Wish they would honor military with a discount.

Great service they were all so kind 👍

Had exactly what I needed. Great customer service. In and out quickly.

I found most of what I was looking for except some of the Halloween decorations were different than what was shown online.

Still decent homecenter. They are repaving parking lot this week so parking is a little crowded

This is a fairly decent store. I feel there needs to be more engagement with the customer. I do understand that the employees have work to do, but the sale of the product is the need for the employee. Otherwise, I can shop a faceless app and get the same service.

Love this store super helpful and friendly staff

Wonderful people work there!Very happy with everything!

I really like Menards always have more organized. I dont feel like everything stacked way over your head like Lowes. Easier to find what youre looking for at Menards. I enjoy Menards comfortable easygoing. Complaints I hear are about some of the help dont know enough but there young and learning if its over there heads there are staff members who are qualified and go to what ever lengths to help nobody is perfect but Menards will get the job done.

Menards has a great selection of materials and tool. When walking in the door you are greeted warmly. Downside was while in the store finding help was hard, was even harder to find help that knew how to help you. I can understand why its so hard to get help when you see employees hiding out under cart ports and bathrooms texting, their phones are more important than helping the people that provide them with a job.

It was terrible and over priced hated every second wont come back

Their offering of microwaved is really limited. Otherwise, good

They have great buys rt now. Everything 11 per cent off

Employee helped me and was very nice. Cashier was nice also.

Found exactly what I needed for Christmas gifts and they even helped me load it up in my vehicle, now thats customer service!

If wood needs cutting, cut it yourself, crosscut only. Worker there is great at paint matching.

Disappointed they dont offer military discounts

Always get great customer service in plumbing area.

Awesome store. Best prices

The only reason I didnt give 5 starts is because my fiance and I had to wait at the counter for someone to help us. But besides that everything was easy to find and the workers were very helpful and nice.

Awsome

Friendly knowledgeable staff always willing to help answer questions or help find stuff and usually have pretty much everything I need in stock at decent prices.

Staff was very friendly and helpful, this time. Found everything I was looking for.

Found everything we needed to finish the job

I ordered some vinyl Railings on June 26th and paid for it. I mentioned the handyman who is going to do the work will come and get the material.He went there on June 30th. Menards said they are not in stock. Their policy is first come first Served. even though you paid for it when it was in the inventoryIt was available at the Lebanon store. I asked them whether they could get them from there. They said it is not their policyAfter some discussion with the supervisor I spoke the store asst Mgr Mr Tyler. He listened to my story. He said he would see what he can do to help me out.He was very courteous. He had the patience to hear my complaint. He called me back and said I would have the material at the store next day. He took extra time and effort to get this done. I really appreciate Menards have such great people working for them. This is what makes Menards a great place to shop. One again Thanks Tyler for your time, effort and consideration

Menards is the best home improvement store by far.

Each time we visit the quality and selection is getting worse. The management staff is absolutely awful and customer service is losing touch. Tonight after being sold lumber that was not even in inventory, I made a decision that I will take my business elsewhere. Good bye Menards, another formerly loyal customer walking away.

I was wearing a mask and made my purchase and left the store. The problem is a customer I I witness tried to pay for his purchase, but his payment was denied until he pulled mask up over his nose Customer was embarrassed and left the store. Your face must be covered at the check out line. I was also in line and noticed2 cashiers on aisles 10 or 12 with masks only covering their mouth and not their nose.exposed.Your employees were only using half of their required precaution. Most people breath through their mouth. If you want customers to follow the rules to be able to shop and purchase your products, maybe you should teach your employees to use the ppe in the correct way.

The Christmas trees and lights are gorgeous right now!

I could not be more happy with my shopping experience at Menards today!!! I had bought, what I thought were some top-notch shorts awhile back. Turns out they were made of dolphin skin and had not one breathable pore which left my legs sweating while the rest of my body was not even warm. I tried to return them immediately but was turned away due to the restrictions with the covid nonsense. They did promise to honor an exchange once the restrictions were lifted and today they kept their word! I am ecstatic!!! The prices had actually been reduced so I was able to get a better pair of shorts w/ belt and a simple T-shirt for the original purchase price i made awhile back for the watertight scuba shorts. And the reciept was old and worn so the returns lady had a hard time manually inputting the return, she could have easily made an excuse or turned me away but instead she went the extra mile for me and i am so grateful. So thank u Menards for treating me fairly in a time that is uncertain and hostile. Thank u for the compassion and extra effort for me as a consumer and loyal customer.

Wonderful place to shop for home improvements.

Awesome service and very well mannered staff....speaking of staff, unlike a lot of other Menards Ive been too, this one had staff members all over to help in any way. Keep up the great work.

Wonderful store! My family and I love shopping there.

I was held up and prevented from leaving the store by a customer service lady. Which she held onto my receipts, wanted to go through my bag accused me stealing and embarrassed me. Calling the manager and not returning my receipts like I really had stole something.The only reason for the three stars in because the manager returned my receipts without searching my bags. I was so mad that another customer had to talk me out of taking my receipt from. This should’ve never happened nor should it ever happen again.

If it wasnt for me having to shop there for my work I wouldnt go in theyre forcing you to wear a mask when their own employees dont wear one

Great place to shop good people good workers I recommend this place

I went to buy garden bulbs and plants and they advertised 11% of on everything but they charged retail price and didnt give any discount as they advertised.

Went to store numerous times, but today a mask a holic started in because I never wear one. Well, Menards, that 30/40 pole barn I wasgoing to purchase was bought at Lowes down the street.If you can afford to lose that much money,you are a hell of a business. By the way, I will go out of my way to dissuade any friends or business people to not shop at your place

Reasonably priced

Always pleasant to shop here. The people are friendly and helpful

Great place to shop.great employees.they are well trained in the store

Fast easy to navigate and friendly staff, every item I needed in stock.

Great employees, great prices and selection.

Excellent service today from 2 employees.

They have the best prices for great products

Decent selection of flowers right now if you are on the hunt for any.

Sales associates very effecient and helpful in Garden center and order pickup

Easy in and out!

Spend thousands in this place as a contractor. Tried to return a dehumidifier but is now discontinued (because theyre junk). Wont return it because no receipt and I lost the card I used to buy it, so no way to look it up. And the little fat manager Corey has never been good to work with. I boycotted menards for 2 years over some trusses they screwed up. Guess Ill be shopping at lowes

Cashier was very rude. didn’t greet me or offer me the extended warranty. barely looked out from under her bangs to look at me.

Poor customer service in this store. They forced me to wear a mask when I have breathing problems. The guy at the door got in my face. He needs to be fired. This store is a God damn joke!

The mask thing in Illinois is NOT a law, mearly a suggestion. Making everyone wear one is going to weaken their immune systems. I only go there when I cant find stuff elsewhere.

Several people asked if we needed assistance.

Nice store with helpful sales staff. Great prices and always have what we need. Our 1st stop for home needs!

I was in to pick up some lawn maintenance and painting supplies on the late afternoon of 9-17-2018 and was treated by all employees with the utmost courtesty, patience and professionalism. I was especially grateful for Kevin who helped me in Lawn and Garden in finding the right spark plug and tools to change it. Even though, I dont think it was his usual department, he made sure I had everything I needed and even showed me how to change the plug and answered all my concerns with patience. Thank you for having employees like Kevin who make my life so much less stressful.

Was greeted walking in.Clean, organized storeHad a friendly knowledgeable person help me find something bit odd.And yes it worked! Pricing is competiveFast check out and received a rebate to mail in.Cant go wrong here.Also Inga to use the public restroom and it was clean and well stocked with supplies .I will be back!

Good luck getting help with deck boards, risers or anything else with your outdoor patio. The help outside will ask if you need help with anything, then tell you to look in the shed or outside against the wall. This time the 12 foot deck boards were over my head, the guy on the forklift turns his head the other way when he sees me, so he doesnt have to sweat

Too complicated... you go in have to find a department... get a ticket.. go to register pay for said item.. take recipt to gate.. go find stuff in their lot.. load it.. and go back to gate...

Clean friendly store

I found what I needed. Dont like the state mask thing

The only reason to come to Danville now that Sweede is gone.

We love this store. Good sales and friendly service. Eager to help customers.

They always have what I need.

Great service, always someone to help you

I could live in this store, and I normally hate to shop. Stop here before running all over looking for bargains. I took a 20+ item list in and ran poor Mariah all over the store pricing items and was able to buy everything of necessity for half what I expected to pay. I was impressed Mariah knew where everything was located and I was able to be on my way in no time. Cant wait to get back and just stroll and browse.

Good place to go if youre interested in doing some home repairs on your own, you can save some money that way.

I. Love Menards it has everything I need lots of help get in and out fast with a smile.

The customers service is excellent here they make sure that you get to the product that youre looking to purchase.

Shame on you for forcing people to wear face masks. Should be a customers choice

Love this store. Has alot of things I need and easy for me to find

Lumber yard staff too busy to help, got trucks to unload. Then sku I was looking for didnt exist, finally got some one to tell me take this instead. Over 1/2 hr to pick up 8-2x4 / inside staff was fine

Didnt have what i wanted went to Lowes they had it

Clean store. Good prices. Great variety of product to choose from.

Well was in a line for about 20 min. Only had one lane open, and must have been 12 people waiting in line

Love this store. They always have what we need and good prices on everything

Good service, great products. Polite and cleanest Menards anywhere

Such an amazing store with incredible service.

Great found everything i needed

Best delivery service ever

The best price for every single item that you can find.

Good place to get tools and gardening equipment. Wore a blue shirt and people thought I worked there.

Good staff answered all of my questions. Plenty of staff around to make sure people could ask questions

Menards has met my needs with all my projects

I love this place! We always receive good customer service!

I am pretty much building my whole house through them!!!

The staff is always very helpful and the store is organized clearly so that you can find what you are looking for easily.

Having allot less stock and I hate the mask requirements!

Never seems to be any body in the back to help with pickups... inside is great ..outside not so much..

No one wants to work in the yard except 1 person. The mask enforcement is a joke. If it wasnt for the 11% rebait the contractors would stop going.

I have never been in a store this size & everything anyone would need . I love it.