Big Sandy Superstore
1180 Polaris Pkwy, Columbus, OH 43240, United States
Big Sandy Superstore
Review №1

Our experience at Big Sandy was very satisfactory. Our sales rep was very polite and professional. Hayden Reymer answered all our questions we inquired about the recliners we purchased. The recliners were available and delivery was setup for a reasonable amount of time. We hope the delivery goes just as well. Im sure our next furniture purchase will be through Big Sandy .

Review №2

I purchased a LG washer and dryer. I have not been able to use the washer due to a short. When the delivery tech move the machine, a short made a popping noise. The tech told me to contact an electrician in which the electrician said there was nothing wrong with the electrical outlet. The short happened again when the electrician moved the washer. Water was leaking from the hose. I called the service department to have someone find out whats wrong. He said the electric outlet was good and that there was some kind of sticky stuff in the back of the washer. He ordered another hose packet and plug. I got a text saying that I will be charged for the plug because it was not covered. I found out that the tech said that I wanted the plug. I did not say I wanted a plug. Whether I said it or not, why should I have to pay for a plug for a brand new washer. The washer was delivered on 9/22/21 and I have not been able to use it. It takes some time for a tech to come out. Today a tech will come to replace the hose. If it doesnt work then I should get another washer. I would have rate my experience with a 5 but the issue with the washer and not being able to use it makes me very unhappy. The salesman was very helpful and didnt pressure me into purchasing the dryer and washer.

Review №3

Great service! My sales person was amazing! Darrin knows his product and was extremely helpful.. Hayden was the other sales rep and he was extremely professional as well! Thank you gentlemen!

Review №4

Our salesperson took the time to go through the showroom with us to look at all our options. They listened to what we wanted, discussed pros and cons of all the ones we liked. We were not rushed to make a decision. To no fault of Big Sandy Superstore it took awhile to get our couch and recliner delivered.The delivery people were fast and efficient. They had everything set up and it looked great. The recliners were plugged in and ready for use. One of the delivery folks, Joshua, even gave us a donation for our Buddy Walk team. Thank you Joshua!!

Review №5

Darrin was great to work with. This was our second purchase through him and everything has always been excellent. Definitely recommend Big Sandy and Darrin is a great guy to work with!

Review №6

As the name suggests this is big super store for all home furniture and electronics. The store has different sections like master bedroom, mattress, living room etc. The furniture and other items seems to be on the little expensive side. Overall the store looks cool and arrangements are also nice.

Review №7

Matthew our sale person was great!!!! He took all of the time needed and never rushed or pushed us on any item. For being a new sales person here he sure seemed like a veteran. I would come back and have Matthew wait on us again!!!

Review №8

Ive always had good experiences in this store. Process are fair and employees are the right amount of helpful without being bothersome. They have a unique mix of furniture and other things. I was also happy that they are willing to work with pricing against other retailers. Will always give them a look!

Review №9

My sales associate Greg H. Was great. Helped me find what I needed, looked it up, gave me all my options on how I could get, delivered, take home myself. I was in and out of the store in 20 min with my new freezer.

Review №10

Our visit at Big Sandy was very successful. Our salesman was very helpful and knowledgeable about the appliances, it made our purchase quick and easy. Thank you, Matthew Taylor for your help.

Review №11

Greg Haller from Big Sandy has been wonderful and helpful with all my questions on the TV I purchased, he was also very patient and helped me when I asked for a price match, the customer service I received from him is the main reason I ended purchasing my big TV from big sandy, and support after the purchase is even greater, highly recommended Greg H in big sandy Polaris Columbus for your appliances or electronic needs, you can’t beat him !!!

Review №12

Absolute wonderful experience. Thomas was our sells guy and he was a pleasure to work with. He was super nice and didn’t try to push other sales on me. Because of him we will definitely be back in a few month to buy new living room furniture.

Review №13

We came in looking for dressers and sofas. With the lack of products right now, it has been difficult finding something in stock or even available in the near future. We were helped by Sales Rep Julie Reed at the Polaris Parkway store, and she did a phenomenal job working with our needs. Would highly recommend stopping in and asking for her.

Review №14

4/10/2021 Update: I called the Big Sandy in Dublin and their drivers delivered the couch with ease. It was certainly the drivers at this store that caused me to have to look elsewhere and I almost bought from Ashley instead but wanted to give it a last shot for this couch in particular. I updated my review from 2 stars to 4 though because I still love the product and working with Big Sandy as a whole.My original review from March 2021:My experience started off with a good first impression walking in. They have a nice selection and everyone was friendly. Dakota was our sales associate and he was wonderful and informative. We found the sectional we wanted relatively easy since we looked online. They said delivery was delayed and we accepted that waiting period but our couch was delivered a bit sooner than they anticipated so that was exciting.The issue is that when the couch was delivered we were 9th in line that day for delivery and I got the impression that the movers were not in a good mood to be delivering the furniture by then and pretty quickly told me it wont fit. They showed me one angle that would not fit and it seemed to be the most obvious that it was not going to fit just to get me to accept it. After the fact my neighbor in the same building told me they saw the movers and were surprised that it didnt fit because it looked similar to their size couch they bought at Ashley. They let me measure their couch and it was literally the same dimensions as the one I ordered that supposedly wont fit. She said her movers had little issue getting it in and thought they probably didnt put much effort in.If I had the product Id be giving a 5 star review but at this point I had to get a refund and it was really frustrating to learn my neighbor has the same dimensions for their couch when mine was sent back. The movers caused my business to have to go elsewhere.

Review №15

Our salesperson, Mahdi, was excellent! He was helpful and patient as we decided upon a washer and dryer. He was knowledgeable and explained our options to us. We would not hesitate to return for future purchases and would be very happy to work with Madhi again. Thank you!

Review №16

Ricardo at the Polaris Store was a huge help with our appliance purchase! He was patient and answered all of our questions and let us take our time figuring out what was best for our family. He also helped us with price matching other stores! He checked on us prior to and after delivery and made sure things were seamless. I can not say enough about Ricardo’s outstanding customer service.

Review №17

Had an amazing customer experience at Big Sandy. Greg went out of his way to make sure we were informed and was knew so much about the product. Will shop there for all our appliances!!

Review №18

It was very nice and quite experience. Bobby helped us a lot with shopping over there. Some items are very expensive and some others are very good deal. I highly recommend it to stop by and take a quick look around. The decor of the store is very nice and simple. I don’t really recommend to buy the extra warranty they have. Its will be unhelpful in the future.

Review №19

We had a great experience while shopping at Big Sandy. We had to buy a new washer and dryer and the sales associate Roberto was wonderful. He went over the different brands and what was available. Never once did he pressure us on which one to pick. He also gave us time to talk things through. We ended up buying a washer and dryer. We will be a returning consumer.

Review №20

Sales Rep Greg Hullar was knowledgeable regarding LG products and professional during my visit and purchase.

Review №21

Greg was efficient in finding a dishwasher that met our 3 main feature requirements. He is very knowledgeable about the products & made sure any option was actually available (during these times of strange manufacturer delays). We appreciated his efforts & professionalism. Thank you.

Review №22

My husband and I went to the Polaris store to look for a mattress. It was our first visit to the store. Scott explained the history of the company and welcomed us immediately. He was very knowledgeable and helpful. It is so refreshing to find a good salesman these days!We would recommend this store and Scott!

Review №23

We visited Big Sandy as well as Best Buy, Home Depot, and Lowes before making a decision on our appliances purchase. Greg (our salesman) helped put together the right choice of products for our needs, without trying to up-sell or steer us towards other products. We feel like we got the best package of products, and that we got very competitive pricing for everything. Will be coming back to Big Sandy for more home purchases in the future.

Review №24

I told the saleswoman who wanted me to put money down on an expensive sectional. I put all the money between a credit card and my synchrony account. When I went back the next day to show my wife the sectional I found out we weren’t holding it. She charged our accounts. Didn’t ask to do so. All I was doing was “holding” it because she claimed there weren’t very many units left in the warehouse. When I asked about paying cash for that unit she claimed it was already purchased. I don’t like being lied to and her only caring about her commissions. Frustrating for sure. Holding and purchasing should not be confused. I spent over 8 thousand dollars in that store yesterday buying new appliances and furniture. Also I was charged about $500 dollars for a five year warranty on a washer and dryer that I was told came with it. Sales people are not all together truthful and I am sure only caring about their wages. Don’t get caught up in their trickery. Maybe even shop somewhere else. I don’t think I will be back there. Just hope the orders are delivered properly. If you want any kitchen tables and or coffee table and end tables be prepared to wait 6 months to a year. And no you can’t buy it off the floor.

Review №25

This company is a joke!! I would not even give it one star but I had to in order to post this. I went into the store to shop for furniture on 7/19; my salesperson was Kaitlin and I explained I was looking for furniture that was in stock since I just moved into the area. She pointed me to the displays that had a Mylar balloon which indicated that item was in stock. I chose a couch, side chair, end table, bed set and entertainment all that had a balloon and spent over $3000! When I worked with Kaitlin she said I would have ALL of my furniture by the middle of August at the latest; and I would have my side chair by the end of Aug. To date, on Sept 3rd, I only have my BED!!!! The communication from this company is absolutely absurd!! I was promised by Kaitlin my couch, chest and side chair would be delivered on 9/4. I then received a call two days later stating they had overbooked the deliveries on 9/4 and I would have to wait until 9/11 to have it delivered!!! I travel Mon-Fri so I am not home during the week to accept deliveries!!! I have never experienced such poor customer service and empty promises from a retail store before!! Needless to say, I am going to request a refund for all the outstanding furniture I have not receied. My daughter also purchased furniture from this location and had nothing but difficulty as well; broken furniture when it was delivered, refused to come back and fix it or replace it. I WILL NEVER SHOP HERE AGAIN and will report them to the BBB.

Review №26

Amazing ! Our Sales associate Michelle was excellent. She was so helpful, professional and knowledgeable.We were fortunate to purchase in stock furniture. Our delivery was ontime as promised. Everyone we had contact with from Big Sandys were very attentive, and had excellent customer service skills. We are very pleased with our new furniture, and we highly recommend BIG Sandy Superstore Polaris .

Review №27

Greg was not only very knowledgeable about the appliances, but very helpful when I had to return because I didnt measure my appliance dimensions correctly. This was my first experience with Big Sandy and I will definitely return for my next purchase.

Review №28

Michelle was helpful and knowledgeable. She gave me information about the furniture I was looking for and gave me space to make a decision. Excellent service!

Review №29

Mr Jackson done an excellent job of explaining all the features and options of the kitchen appliances packages. He was not at all pushy, he would just ask questions, then explain what that checked or unchecked then move on to more options. He actually talked us out of a double oven, due to the very low load height.

Review №30

Hayden was super helpful and not pressuring at all!!! We had a great experience. Will return for future purchases

Review №31

Right when I walked to Big Sandy on Polaris Parkway, I was greeted and directed where to go. Once in the appliance department, I was helped by Greg who was super helpful and extremely knowledgeable. I was torn between 2 brands and he helped me make my decision by answering all my questions and then some! I’m very excited for my new Electrolux washer and dryer to be delivered!!!

Review №32

I cannot be more dissatisfied with my experience “trying” to do business at Big Sandy. When the bed I ordered arrived, the bed was defective. My options were: receive a credit ($80) which would not cover the expense to have someone fix the bed, exchange the item - with no priority given to redelivery or the expense I incurred waiting for this delivery let alone waiting for it to be redelivered in a second 4 hour window or just simply return the product. I felt sorry for the delivery team. They were given no support when they called for help and I was treated as if I had created the issue myself. I opted to return the product. This experience actually cost me more than the item was worth. I will NEVER purchase anything from this organization again. They do not value the customer nor have pride in delivering a quality product.

Review №33

It was super busy because it was Labor Day weekend.We were there to purchase a mattress. Once a sales person from the furniture side came over and ask if he could help us, we told him what we wanted and we were out quickly.

Review №34

Christopher B. Was able to help us pick a dryer that works for us, and being on a time crunch that day, he was able to get us in and out quickly which was great. Fast forward 4 days later to delivery day and the delivery guys inform me that I need to keep the power cord from my old broken dryer because “the new ones don’t come with power cords”. My $1200 dryer doesn’t include a power cord…that’s apparently extra. The delivery guys also told me that they couldn’t hook up my new dryer, because I’d be hooking it up with the old power cord. SMH. That would’ve been nice to know anytime between looking at the models on the floor, and it’s delivery time.

Review №35

Disappointed with the original communication and follow up by Big Sandy but I have updated my review to reflect now with resolution. I will revise if needed.

Review №36

The ease of the purchase was quick and painless. Greg Jackson was knowledgeable and professional. He walked us through the different models and their fancy abilities that some like and some dont. I will be back in the future to purchase again from this store.

Review №37

I’ve been dealing with appliances for a couple of months and best buy was a nightmare. I was put in touch with Chris at the Big Sandy Polaris store and he was efficient and super helpful. Would definitely recommend the store and wish I had gone there in the first place.

Review №38

Bought my smart appliances here. If it wasnt for the price of warrantees. It would have been a steal

Review №39

My sale associate Michael was very polite and knowledgeable about the items I wanted. He made my experience quick and easy. I will be back when I need furniture and/or appliances.

Review №40

Its refreshing to have a sales staff that know about the products they sell. I was given excellent information which made it easy to choose the washer that best fit my needs.

Review №41

Having looked for months for appliances in these crazy times, meeting Chris B @ Big Sandy stuck with me: his extensive, in-depth knowledge of appliances, and patience with my myriad questions. I wanted to shop local in my smaller city an hour from Polaris, but space requirements severely limited my options, so I found myself back with Chris. All’s well that ends well. Bless you, Chris!

Review №42

I Highly recommend Big Sandy and Tom Cremer. He was an absolutely wonderful salesperson. We needed a new mattress. He took the time to help us pick out the best option for us. Super knowledgeable. He was able to answer all of our questions and offered up much more information that we didn’t even know to ask about. He helped us save money and did not push us to buy the highest price option, he actually talked us out of getting the higher priced option. He really saved us a lot of money and we ended up with exactly what we needed. I couldn’t ask for a better sales experience. Thank you Tom.

Review №43

Very professional, helpful, and nice. Would go back again for sure!

Review №44

The whole experience was great!!! 10/10 recommend. I will definitely be going back here to buy my furniture from now on! Katlin and everyone were great to work with!

Review №45

Big Shady should be their name. Paid $1300 + $300 (service contract) for a washer that never worked right. On delivery soap drawer had mold in it and they told me it was from the factory... sure. Pretty sure they sold me a used unit. It never worked right and shook the entire house. It completely blew and they made us wait 13 days for a service guy to come and spend 10 minutes to tell us they have to order parts that will take an additional 10-12 days. I even took it apart and told them the issue and to come with the parts. Place is a joke. Their loss though, about to drop a lot of money on other appliances but it wont be there.

Review №46

My wife and I went to Big Sandys in Polaris, OH. We were approached by a gentleman named Greg Jackson. He was excellent. Extremely knowledgeable! We are building a home and our home will not be done for 6 months or so. Greg gave us great direction, he even knew our dimensions from our builder. We decided to do the price lock for a refrigerator, washer and dryer. We also purchased the warranty, which was explained to us, that if not used within 5 years we actually get that as a credit to use in their store. That honestly played a big factor in our decision to go through with the purchase. I highly recommend Big Sandys. So far everything has been great. We don’t have our appliances yet so once we move into our new home, Big Sandy delivers and installs, i will write another review. Please note, if you do go to Big Sandys in Polaris OH, I am sure all reps are knowledgeable, but Greg we felt went above and beyond and my wife and I sincerely appreciate it.

Review №47

I could not have asked for a better experience at Big Sandy. My fiancé and I went to browse the mattress and furniture selection and were impressed not only by the selection and quality of products but by the stellar service of the sales staff. Michelle in the furniture section was a delight. She gave us plenty of time to look around and wasnt at all pushy. She had expert knowledge of their products, answered all our questions, and even helped confirm (as we did independently) that we were getting the best deal. The couch set we got was priced hundreds less than the competitors. Scott in the mattress section assisted as well and was equally helpful and knowledgeable. They both made the purchase process very easy and set us up with great discounts and easy delivery options. I highly recommend visiting this store and well definitely be returning next time were in the market. FIVE STARS!

Review №48

Ricardo was my sales person. I spoke to him on the phone first and then I went to Polaris and purchased my Maytag washer and dryer. Ricardo knew a great deal about the washer and dryer. I had done a lot of research prior. He was well informed and truly believes in his employer. If I need any appliances in the future I would be sure to check in with Ricardo.

Review №49

Ricardo was AWESOME! Very knowledgeable and friendly to work with. Found us exactly what we needed and walked through the purchase process easily.

Review №50

We visited Big sandy 3 times in a row before we made our decision. Each time the sales people helped us and were very patient with us when we could not come to a decision. They were so helpful when we finally purchased our items and helped us secure the discounts that applied to us. This is my second time purchasing with Big Sandy and I am very satisfied also I am please that I was able to get financing on my first purchase in 2018 to cover half of my 4 appliances group for my fist house. Flash forward 2021 I was able to double that financial assistance to more new items for my house. I will have this paid off over a yr. I will definitely shop here again for other items for my house. I want to say thank you to corie in furniture and Scott in mattresses for helping us in the store

Review №51

Great experience. Katlin was excellent to work with. Very knowledgeable and super friendly.

Review №52

Chris Burton, Sales Rep, was very knowledgeable and patient. He provided us information and then allowed us to talk through the options presented. So, we could make the best pricing vs feature choice for our family.

Review №53

I had and amazing shopping experience with both of my salesmen Yousaf S. and Christopher Brown. Both men were friendly, knowledgeable, and patience with my mother and I in the decision making process for for our new sofa and washer and dryer. In addition, the accounting/cashier representative was very helpful in upgrading my credit to complete my customer experience.

Review №54

I could not have had a worse experience with the Polaris Ohio Big Sandy Superstore. I had placed an order for a dishwasher and the one that was delivered did not work. I called the store multiple times and even went in person to talk to the manager Brian who was very unapologetic. Later in the week I was contacted by someone else who was helpful at first and did return my money for the delivery and installation however that is where the helpfulness ended. We set up another time for the new dishwasher to be delivered but they left prior to the agreed upon time and another time had to be set up. I called the store to speak to this other person (I can’t remember her name) 5+ times always being assured she would call right back. I never heard back from her but got a text stating that my delivery would be happening on a Saturday. When the delivery occurred the people delivering the dishwasher had no idea what was going on and switched out the dishwasher. Thankfully this dishwasher works but it is installed crooked and the side of my cabinet is damaged. I still have not heard back from them and it has been 2 weeks. Absolutely horrible customer service. Do not do business with them.

Review №55

We purchased a 4-piece set of appliances from the store at Polaris Mall recently. The salesman was very helpful and the installation was quick. I gave 1 star because of the mess left behind. We had parts left on the floor, the counters and on the front porch. Dust from drilling was not attempted to be picked up and they left the microwave box, filled with stuff, in a separate room of the house. I sent 3 emails to the salesman to address and to have the box picked up, and he replied saying he forwarded the message to management at the store. There have been zero replies from management. This was my first and last purchase with Big Sandy.

Review №56

Charles Williams at the Polaris location was SO helpful in the purchasing process...super knowledgeable, not pushy but followed up with us. He was accommodating to my (young) children who were there with me (even had treats for them)! I recommended him to our friends who are looking for appliances as well...two thumbs up from me!!

Review №57

Service was great. Greg was able to answer all my questions on my new appliances!

Review №58

Bobby was on point in keeping us in the loop about what is in stock and what will take some extra time to ship. He was great about getting us the good deals and showing us around to all of the options - not just the expensive ones. He made sure our clearance table worked properly. And suggested a great deal on getting a mattress too! I was very pleased by the shopping experience at Big Sandy in Polaris!

Review №59

This was my first time visiting Big Sandy and I was very pleased.My saleslady was very nice and knowledgeable.I will definitely be back! Cant wait to get my recliner on Friday.Thanks

Review №60

We bought 5 major appliances: fridge, range, dishwasher, beverage fridge, micro. Remodeling and manuf. delays complicated experience making communication necessary. Prices are about like elsewhere. Our salesman was pretty helpful, although he said some things that werent true or indicated dysfunction: repeatedly, he said he didnt get our messages. He claimed to be out of town, when store said he was at nearby location for training. Also, his managers didnt seem to get messages either. Satisfaction with products varied quite a bit.

Review №61

Huge plus they had a wheelchair that my mom could use. So thankful. She was able to shop and not be worn out trying to walk thru the store. Great selection and will definitely consider for future business

Review №62

I am giving a 1 star because of the service department. When we brought our washer and dryer we purchased a 3 year service plan. When we needed the washer serviced less than 7 months after purchasing, we were told it would be a week, but we would not have a time frame until the day before. I didnt hear from them until after 5pm. I found out I would not be available for part of the time-frame. I called the scheduling department and was told that I was going to have to wait an additional 3 weeks. I was also told I would again have to wait until the day before to get a 3 hour time-frame. What is the point of purchasing a service plan that requires you to meet their requirements?

Review №63

Great shopping experience! The people in the store were very pleasant and professional. I was able to get my order delivered the same day due to the incredible delivery service. The guys who brought me my fridge were on it. In and out, super fast and efficient. They also kept me informed of when they were coming, great communication. First time shopping at Big Sandy but I will definitely be back. 5/5

Review №64

My experience was great. My salesman was Yousaf. He showed me items I was looking for that were in stock. He showed me exactly the items and colors I wanted and now I have a new living room for my new apartment!! Thank you Yousaf!!

Review №65

Ricardo at Big Sandy Furniture Polaris was very informative, helpful, and patient with us during our recent visit. We got a great deal on a beautiful new kitchen appliance package and we will definitely be back!

Review №66

This was my first time shopping here and I was very impressed with the customer service I received. I needed a new washer and the salesman seemed very knowledgeable about what I was looking for. I want to return to the store to spend time browsing--it looks like a great place to shop!

Review №67

Everyone is so kind and so helpful. I feel like there is always a deal going on to help families find affordable furniture. Not to mention the honesty!! Wow... someone made a mistake and the manager approached my family and corrected the mistake right then and there. It saved us $100.Im not going to get this type of honesty anywhere else. Im sorry but... they just earned a customer for life by being so open, honest, and helpful! They really want to make sure you as the customer is happy with your purchase, whatever it might be.

Review №68

Michelle Shull was so knowledgeable and helpful during our whole experience and helped us get a great new bedroom set! She was very attentive to what we were looking for and wasn’t hovering or over bearing when we wanted time to think it over before proceeding. We recommend big sandy and Michelle for any and all furniture needs!

Review №69

Yousef was incredibly helpful. We had a very positive experience and will be back!

Review №70

This is for the Polaris location. We ordered a custom couch in January. We had to pay in full upfront because it was custom. The estimated delivery was May. The sales lady would occasionally text saying she was “watching the order” but didn’t have an update. Once May came, we were told August delivery??? We called and had a discussion that August was our limit. We told them it had to be in by then or we were canceling the order. We were told no problem. Well...we then get a text in June saying the couch is now estimated for September. We called the manufacturer (craft master) directly. They said they are extremely behind and were not filling custom orders...We called and let the receptionist know that we were canceling and needed our refund. She said no problem. Two days later we receive a text from our sales lady saying that big sandy is keeping 30% of the total to restock the couch. How can a store restock an item that doesn’t exist? An item they didn’t even manufacture, an item they never intend to manufacture? This is complete fraud. They take thousands of orders, never fill them and then demand to keep 30%. We called in and let them know that we were getting our full refund. It was sent within the hour. If this has happened to you too, please fight for your money.

Review №71

My first time in Sandy SuperStore. Greg helped me to find the perfect set of washer and dryer. Very knowledgeable and no pressure at all. Best price anywhere. I’ll. Be doing much more business with them in the future.

Review №72

My first visit and purchase from Big Sandy. It was wonderful to work with Ricardo. He was pleasant and helpful. If I have another big purchase I would go here again.

Review №73

Read everything carefully. We overlooked the statement our delivery team will not be held responsible for any damages to the product or your home. Damages could include, but are not limited to – scratches, dents, holes in drywall, or damage to doorways. I now have a scratched washing machine that I cant have repaired. Disappointed.

Review №74

Changed my rating to a 1 star as I have been having major issues with getting the rebates as advertised. I purchased an appliance package and have not been able to even submit the rebate after months of calls and messages to the store. I have made multiple trips to the store and called them 10+ times and still cant get any resolution. I would not trust their mail-in-rebates, my next step is to file a complaint with the BBB and the AGs office.

Review №75

Had an amazing experience purchasing appliances for our new home! Very knowledgeable employees and great deals! Definitely recommend and we’ll be back to purchase furniture!

Review №76

Darrin made my wife and Is shopping experience enjoyable and easy, offering great service and answered all of our questions. We will definitely be returning in the future!

Review №77

I have nothing but good to say about this store and its professional and helpful staff! From start to finish my experience in purchasing my appliances with Darren and most recently my dining set with Brooke was nothing short of AMAZING! Even the delivery teams have made my experience TOP NOTCH! I will forever be a SUPER SATISFIED and RECURRING customer! THANK YOU!!!

Review №78

The sale rep was super nice. Didn’t force us to buy any certain mattress. He let us look around try them all out. We got a great deal and can’t wait to try out the new mattress and sleep better!

Review №79

Katlin was the best sales person for this little old lady. She took me around the store to show me the power recliner loveseats or one and a half seat whichever I would like. No pressure. I went to other stores but had found what I wanted at Big Sandy. Plus I liked how Katlin treated me. Thank you Katlin and Big Sandy!

Review №80

Hayden greeted me as soon as I walked in the door. He was super helpful and very pleasant to work with during the furniture shopping process. Another gentleman whos name I did not get assisted us also and he was very polite. The store was clean and well stocked. I went in for a dining room table and ended up with a dining table, couch and ottoman. I will be returning in the future for a bedroom set. I highly recommend this store. Make sure to ask for Hayden when you stop in! Hes the best!

Review №81

Rico is the best!!! Helped me get the best TV by recommending me a TV that fits my needs!

Review №82

John was great to work with. Patient and answered all of our questions. Never felt pressured to purchase a higher model.

Review №83

Michelle Shull26 was very nice polite, really took the time out and helped us find the right furniture for us, all of her suggestions was taking in consideration for our good . This was our first time at Big Sandy Superstore and I was so happy we went . I was approved for some nice furniture for my family.

Review №84

A very pleasant buying experience. Kaitlin was very knowledgeable, patient and allowed us to look without hovering or pressuring. Thanks Kaitlin!

Review №85

I seen this Big Sandy Superstore add on TV. In the add they stated they helped servicemen with items to help them. I called and they hung as soon as i mentioned the add they placed on TV. My cousin was in Korean and he helped build the DMZ zone. He sure could use a chair or bed that would help up. All three of us brothers was in the service. Please answer back when I call. Thanks John

Review №86

Thanks Koreigh for searching and helping me find my two chairs! Professional, kind and kept in touch! Definitely recommend working with her!

Review №87

Great help with both appliances and mattresses. Knowledgeable, not pushy sales people, and delivery! Will recommend to others.

Review №88

Excellent service.Great Staff.The Sale is amazing.My new home will have brand new Stainless steel appliances.Charles is the best sales representative I have worked with in years

Review №89

The staff was very knowledgeable and very helpful. I had certain items in mind, and luckily they were available. Katlin was a gem! She helped us in every way.

Review №90

My experience with Greg at the Polaris store was excellent. He provided good input during my appliance selection. He clearly explained what I should expect leading to the delivery. I am confident that I will be very satisfied with the product that I receive.

Review №91

We were impressed with the store and availability of product. Sales person was very courteous

Review №92

Following a disappointing experience at the Dublin location I visited the Polaris store. I was pleasantly surprised and the sales associate was nice thoughtful and most important listened to me. He suggested a solution that worked for my immediate needs. Being the second time in a few years I had to leave the Dublin location and go to Polaris I can only assume the management is better at the Polaris location.

Review №93

Very helpful and knew the products and services offered. I would definitely shop here again.

Review №94

I have worked with Charles Williams both times I’ve shopped. He is knowledgeable and great at follow up. I purchased an entire kitchen and laundry through him.

Review №95

We went to Big Sandy Superstore to check out upgrading our kitchen range. We knew what we wanted in features and size, but were looking for expertise on options with availability, reliability, style, etc. We were greeted by Chris Burton who asked very good pertinent questions and helped us narrow down exactly what we needed. He provided us with his contact information and a link to the range that we selected and sent us on our way allowing us to think it through. No pressure, just help. We called back a few days later and Chris helped us order the whole thing over the phone. He sent a link for us to pay privately in our own home. The whole thing was handled so professionally! You can be sure we will return to Big Sandy for future purchases.

Review №96

Lets be clear, they are not synonymous with good customer service. After completely messing up my order, the staff collectively presented the most non-common sense and unprofessional behavior as a unit that I have ever witnessed from a large chain company. And with their ridiculous prices, you would think you could expect a little more tact.

Review №97

Scott was great! We went to purchase a new bed and did just that. There was no pressure. He answered all of our questions and now we are just waiting on our new bed to arrive!

Review №98

I ordered my furniture today using payment agreement. Upon my entry to the store sales rep greeted me personably with a well composed style and was visiting to see if I needed any questions answered throughout my visit. Sales rep aided me since rep said todays one-time price sale would end soon; rep discovered and informed me about 90 days same as cash and other payment plan options -- no credit check required. I communicated that I can get the money together, so this made an impression that I am definitely interested in the said furniture. No detail was missed: my questions were carefully, promptly, and clearly answered. I have yet to see the Delivery and Payment experience through, as I was informed the furniture is on backorder, but overall experience: excellent sales and service.

Review №99

Good prices defective products. STAY AWAY. You get what you pay for. Customer service is terrible

Review №100

Excellent customer service and really lovely salesperson, very helpful. 5 stars

89 Photos
4.6 Rating
  • Address:1180 Polaris Pkwy, Columbus, OH 43240, United States
  • Site:
  • Phone:+1 614-430-8962
  • Appliance store
  • Furniture store
  • Bedroom furniture store
  • Electronics store
  • Mattress store
  • Office furniture store
  • Outdoor furniture store
Working hours
  • Monday:10AM–8PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:1–7PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Wheelchair accessible entrance:Yes
  • Assembly service:Yes
  • Repair services:Yes
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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