The sales person really has guts & should be commended for going to work still trying to please the customer! Why?He had to go to work knowing he had no inventory, no physical phones to hand to a customer to buy. But he went to work anyway!My cell phone stopped working so I was forced to go inside a PHYSICAL store! Verizon online had no phones available, ALL backordered!Please wake up America. Take care of your cell phones and get a backup home phone called a landline.

After going through a huge round about with customer service, be it live chat on My Verizon App, or phone call, or in store, Verizon has me stuck using a broken phone. Long story there. The last phone I returned via FedEx was lost per Verizon, so now I handle all of my business directly with real reps. Because of all the issues, I called Verizon and asked through text if I can take the phone directly to a corporate store, so I wasnt responsible, if it was lost in the mail. Walked in this location to return the phone, and was immediately denied service and told that they would not at all. Screenshots and recordings from other reps didnt matter. Then I was escorted out by an officer. Never raised my voice, never cursed. Even the officer said take photos and document everything of yourself taking it to FedEx. Sorry they wont help you the way they should. The police offer posting security literally apologized to me because they wouldnt help. It has now been well over a week since I shipped the phone myself, with no update on its arrival at Verizon.

I didnt care for my encounter with this phone purchase. I was misinformed from the beginning. I have been with Verizon for a while (about 7 years) and I was disappointed this time around. No problem with customer service, just the person who assisted with phone purchase

Great service and couldnt be happier with my new phone 😍

Verizon used to be good but now they are always cutting off our phone after 2 weeks when I pay for a whole month to be on not 2 weeks! Every time I call customer service they either hang up midway or nobody answers. Customer service is the worst I will never call again.

I had a really bad experience online and over the phone. I came to here to see if I was able to actually receive some help. The lady that was assigned to me it was totally unsympathetic and a little argumentative. All I needed to do was port phone numbers. I got 0 help and ended up cancelling my account. I was told that I owed $50 and then they ended up refunding me?? Now I’m just concerned if I was even given the right information.

Go see Jackie she got us a great deal and did an awesome job explaining everything!

Location is easy to see from the road. Knowledgeable, friendly and willing to help employees. Hand sanitizer and wipes available throughout the store.

Im keeping this review short & sweet; I literally had to wait almost an hour to be seen. For some weird reason; the Constable came from her cruiser into the store around the exact same time as I did. (coincidence---or racial profiling???!!!)I left the store feeling like the promo was not enough to justify a purchase of the phone I wanted due too hidden fees & taxes. Oh well, at least I tried but the customer service & satisfaction still sucks!!!🤬

Friendly people, good customer service.

Very helpful fixed my issue less than 30 minutes

I dont know her name But she has multi coloured hair in the front on her bangs and she has a black mask and was wearing black pants with black shoes, very helpful, very polite, very sweet had me in-and-out in a matter of seconds.

I arrived to do a swap over from old phone to a new phone. The lady was helpful but rushed through things thinking that I knew about phones. Found out that the 4 g sims card that I put into my phone deactivated the 5 g sims card that came with the phone. I was told this after I switched it. I dont know the ladies name but she has multiple colors in her hair. She acted like I should have known this. Then was told that I couldnt buy a 5 g sims card to replace the one I damaged. Was not willing to help me out. Just wanted me out of the store and seemed like I was an inconvenience to her.

They make you stand in line outside like cattle and hope somebody will grace you with their presence.

I made an appointment. They new exactly who I was. And I was in-and-out in under 10 minutes With my issue completely resolved

Rude. Thats my lasting impression from my last visit. Didnt honor appointments made even thought arrived during said appointment time-frame.Tech problems delayed check in. Ended up filing a complaint with Verizon Customer Service.Could totally do better.Once I got in the store...the gentleman behind the counter was AWESOME. Unfortunately, but fortunate for him, he had received a promotion and wasnt going to be in store any longer. Such a loss. He saved Verizons account that day after such rude behavior at the door.

Marcus and John Paul were AWESOME!

Tech guy grabbed me at the door get his thing it didnt work three times before time was the charm we got her done thank you

Guys there’s this guy his name is Marcos, he provide to me and my wife the best services and options EVER just for let you all know I feel so grateful that I felt to write it here

Great service!

After an hour wait just to get in the store, the associate was only interested in me upgrading to the newest top of the line device and when i said I didnt want to, he just wasnt interested in helping me. He sent me home to call the insurance and insurance told me to go to the store or call the 1800 number. So now I have been dealing with it for close to 3 hours and have gotten no where.

Wasted more time trying to get a new phone than anything not impressed

Ive always been pleased with Verizon, and particularly this Baytown store. I arrived at 6:40 pm unaware their closing time changed to 7:00 pm. It sounds as though their last 30 minutes of open time are wasted because the employee there was only interested in scheduling appointments for the next day. It was apparent that he did not want to still be working at 7:01. In the past, as long as a customer was there in need of help, they would stay until your needs are met. Not anymore. I am very disappointed in that store & am not going to go back if I can avoid it.

Exceptionally poor service at this Verizon location. After verifying with an associate that the device I was looking to purchase was in stock, I waited for over an hour outside to find that they were out of stock.

Very helpful and friendly

Absolutely the most over priced, unreliable, horrible excuse for cell service! Highly Do NOT Recommend!

They were friendly until they found out I didnt have an account, then they were cold and dry I was shopping around for service and found that tmobile had more bang for the buck

The Verizon store in Baytown is a complete joke! They are only allowing one customer in the whole store at one time, while having multiple employees on the floor to provide help. So paying customers are lined up in the Texas 100 degree plus heat, because the store wants to go absurdly above and beyond with Covid lol. What a great way to lose money and have to lay off employees, you could literally see dozens of people walking off, which represents lost revenue for Verizon. The bad thing is, you could see the employee inside just standing around doing nothing. They have a sign outside saying “wait here an employee will be with you” it’s insane, took 15-20 minutes to even get checked on outside. Don’t waste your time at this business, they don’t respect the customers, with a store that size, no reason to not have more customers allowed in at one time.

They come to the door to meet you and youmust wait outside until the number of people inside are okay very helpful but they do not program your phone anymore You have to do that now everything is hands off now not very much to look at I would advise you to look online before you go to the store.

The service was great but the prices suck. I had to pay $46 just for a phone charger.

164 phone notifications that says Verizon no service.

In and out in less than 5min for paying a bill.

Absolutely the worst service ever. They run you through like cattle trying to get the next sale. They were absolutely no help at all. I have one star for the mere fact that they took the time to sell me a phone of which they hardly deserved. Shame on you Verizon. Life long members of Verizon shouldnt be treated with such disregard for the help that was needed.

The employee by the name of Carlos who works at this location was very condescending and rude. We went in with an issue with our phone and was not properly greeted, neither did the employee attempt to fix the issue. We were told that there was no issue and that we needed to call our insurance. Keep in mind that he never did anything to check the phone. I spoke to the manager about this employee’s attitude. We will NOT be coming back to this store. Customer service at this location is at an all time low.

Two female sales associates could not answer if Google pixel phones could screen cast. I had to explain screen casting to them. They did not have anything to look at for features. The phones were in a demo loop that had the settings locked out. They said they thought At&t also had demo loops loaded on their phones. They suggested I try Best Buy. It was a total waste of time.

Came into the store with some general questions I needed some answers to and met a fine young lady by the of Jacquline who was more than happy to assist me and was very professional in doing so. When I’m ready to upgrade I will returning back and asking for her personally. Thanks Jacqueline !!!

Customer service is hit and miss. Since they get paid commission so they really dont try to help you out if you not buying anything. Had 2 beautiful girls there try to help me out last time I went even though I didnt buy anything.

One person at a time. Wearing mask is a must ! i love it. All the attention to onerself.

Went in to get a new phone I bought online activated to my account, but as soon as the representative found out that I didnt want to upgrade or buy anything she said my new phone wasnt compatible with Verizon she said she couldnt help me. She told me to go to Walmart and buy a phone. I guess they work on commission ! Ive been a Verizon customer longer than shes been alive, she must have worked at a fast food place before going to work for Verizon. Avoid the store across from the mall go to a different store !!!

Absolutely no service. We had to wait 20 minutes before we eventually walked out because no one approached us. Tons of people standing around waiting to be helped, but looked like there was only 2 employees there. so sad.

Visited this Verizon Wireless in December, along with many other holiday shoppers. Although the store was crowded with customers and Verizon associates, we did not have to wait long for assistance. The sales representative was helpful with aiding us in finding the best phones and plans to accompany them.

Bad customer service never coming back here again

Phone fixed and well. Only problem hours are short and only 3 employees working

A beautiful store. We went twice and the first visit was rough with the staff. The second visit was great. I would recommend coming back if you had a bad experience especially during the week. It seems like their better employee are working during peak hours.

Staff is pretty knowledgeable but had to go back 3 times because my new note 20 wasnt working properly.

To start off, the guy who helped us through the process, Elmert, was extremely helpful and had a lot of patience with all the questions I had to ask! There was also a lot of trouble with getting my contacts, photos, and other things transferred over along with keeping my same number and he went above and beyond to help with that as well! Overall, the experience and atmosphere were both great. Wait time was not terribly long either (much quicker than Ive experienced with AT&T).

If you have a good reserve of cash, its pricey, but the good networks are similar_ Very nice staff💰🐸

Had the pleasure of working with Jesse on a few iPad purchases and he was very kind and knowledgeable. He was kind enough to help me to my car with my bags and even offered to help me set them up. It was a nice experience.

This store is trash, can’t even align hours to What the phone recording says, turn people away before the store actually closes. They had plenty of staff on hand but spent more time making excuses and almost trying to be unhelpful then helping anyone. Very condescending employees.

Were technologically impaired. The young man had the patience of a saint. We had to reset our password 3 times. Quiet atmosphere. Very nice visit and solved our problem.

They use very pretty words, but theyre just giving you a false sense of security. They might as well be DRUG DEALERS!

UPDATE UPDATE UPDATE I went back to the store yesterday. I met with THE MANAGER ERIC he did go over and beyond to rectify the situation and refunded my money $126.00. HE WAS VERY PLEASANT and did whatever it took to make sure that I was a satisfied customer.

Very good casual atmosphere, no pressure From the store associates. We got new Galaxy note 8 phones and accessories. I guess all Cell phone providers put one h*** of a Mark up on their accessories.

It isnt this stores fault in particular, however, I dont feel I should be paying over $80/ month for spotty service. Having good phone service is needed for my line of work and I should be able to make phone calls easily within the Baytown area. With paying that much for just one line, I should have 0 issues with calls/texts/data. I have switched to a different provider due to the many issues Ive had over a short 3 month period.

Good service..

This Verizon store is the best. The people are always nice and knowledgeable and patient with the customers

I’ve been with Verizon since about 2006 and I’ve been satisfied from day one!

There very good at what they do

Very helpful! Sweet quick caring everything you want when your dealing with Verizon! This store was great!

Sara was unbelievably helpful

To much employes doing nothing and dont want to take care of the customers...i wont go back to thats store...bery poor costumer service

Could not get new phobe service with current phone number. Was thete 6 hours. Jose was great but there was a nitch somewhere. Could not switch!

Please be careful of one of the managers here. Her name is Julie. She will lie and misrepresent Verizon policies. Or either she doesnt know which is sad considering shes a MANAGER. She tried to FORCE me to keep a phone that I was returning, within my grace period. I had to explain to her the difference between a exchange and return. I said you cant force me to keep this phone maam and her reply was yes, I can.. She doesnt have a clue about the difference between a exchange and return and this is a MANAGER!! I went to another location and didnt have any problems, in and out in ten minutes. I had to go twenty miles out but, its okay. Julie will soon have to explain why she was going to FORCE a customer to keep a phone that was being returned within the grace period. These are the same issues this store was suffering from awhile back from these types of MANAGERS. Apparently Verizon keeps bringing in these faulty people without knowledge of their own policies.. Ive already sent my letter in to Verizon about this DISHONEST person.

Im a Gma. My phone broke. I had insurance. I was given a number to call at Verizon. That was a joke. I came back. Mr Marcus took care of us. He was awesome. He has helped me twice. From now on Im asking for him. He takes care of you. He doesnt give you an 800 number to call.🙏

Awesome....helpful....kind and efficient....

Very friendly and helpful service. Also the best place to get phone cases in Baytown.

Take care of me and amazing out of store service. Unlike Sprint, I only got service when I walked in the sprint store

Manager could have been more polite and less rushed. She even told me they had a lot to do, but you shouldnt transfer that frustration to your customers..much less let them know about it. The blonde girl (I forget her name) was nice though. She helped me solve my ptoblem.

Javier was very knowledgeable and kind. You are an asset to Verizon. Keep up the good work.

This is not the worst Verizon store I have done business with. They have treated me well in the past. But I was disappointed with the quality of service on my last visit. Hopefully management improves their customer service personnel. And when they say they are going to call you back, well, they actually will call back. I had to drive back to the store and wait for an hour for a resolution.Please fix your customer service issues!

Most of the time the people inside dont know what to do to help you but they are nice about it

Turns out I didnt even need to go into the store for what I wanted to do, but it was the fastest service I have ever had at a Verizon store. If you need to replace a defective phone you can accommodate that on the app. Fyi

Not helpful at all. Went to the Verizon on 146 and got awesome customer service. Will not be coming back here.

Awesome

Amber the Clerk, was extremely helpful and patient. Lady saved my evening! Amber should be the Manager!!

Fast friendly service. I bought a new phone on lunch break. No problem.!

Great service and very helpful switching us from Sprint over to Verizon 👍👍

The guy who helped me was named Josue and I remembered him from the Fairmont location and he is the best by far. He helped me with the best accessories and enhancing my new phone!

Dealing with phone service isnt always a pleasant experience, but it was today. We were promptly acknowledged, our sales associate, Jmarkus, was well knowledged on the devices we wanted as well as plan information...no extra hype. That was MUCH appreciated!! He helped us with just what we needed and didnt try to push unnecessary extras. He was professional, respectful, pleasant, kind, well mannered & very costumer oriented. A rare find when customer service is becoming a dying trend.

A little bit of a long wait but very helpful sales people in a very busy location.

Worst customer service experience ever!!! they have the worse management.. went in to the store to get my phone warranted out like i was told to do by a customer rep on the phone... and walked in the door and was greeted by a no I cant warranty your phone mentality, and would not even look up my account when I asked the guy to do so.. Brushed me off saying my screen making a sound when i pass my fingers through it is not a valid issue, unless my phone is experiencing a software issue they cannot do anything for me, not even make a note on my account as I was told that had to be done....After they clearly inspect my phone and decide i do got a warranty covered issue and pass me to the back to back up my data and get started with resolving my problem I then show the guy again the problem I am having with the phone... He finally realizes im not talking crazy and you literally hear noise coming from the screen as you pass your fingers through it, and inspects it one more time and even tries to take off a NON EXISTING SCREEN PROTECTOR, he realizes there is clearly an issue with the phone, so goes back and talk to his supervisor and comes back saying oh no sorry there is a crack on your phone here at the top. I cant warranty your phone sorry you got to buy a new one... Apparently a crack got passed through 4 different phone inspections and now suddenly appeared and now I have to buy a new phone... Great way to take care of your customers Verizon, amazing staff you have that cracks others peoples phones in order for them to buy phones from you when you specifically tell them you are not paying for another phone when you been dealing with technical issues for the last 5 months with them. Definitely thinking about transferring my service if this issue does not get resolved.

This place has excellent customer service. When you go here ask for Ronald or Marcus theyre fantastic salesmen.

Nice atmosphere in the inside, nice people, but every time i walk in the door I feel like I am being un dress when by everyone.

Ugh, emergency stop. Phone just stopped working, on a date night. They had it fixed and ready to go in 20 min.

Excellent experience. Purchased 2 Pixel XL phones. Jamarcus was a pleasure to work with. Kind, courteous, friendly and knowledgeable.

Waiting on a certain sales rep, who didnt acknowledge my presence was horrible!! Didnt get the discount I was promised. Dont promise something u cant come threw with. Will go to another Verizon store next time.

Great knowledgeable people. We gave up our Sprint service for Verizon and dont regret it

Nice employees and were so helpful today!

Very helpful work staff, helped me make the right purchase and very little wait time

Switched from tmobile and am pleasantly surprised

The employees are quick & very friendly.

In an environment where employees come and go, Marcus has handled my familys account for over four years. Ive followed him from two other stores. He did a complete phone review to make sure Im getting the best deal. Hes handled all my changes: when Ive gone overseas, added lines, upgraded, and when the unfortunate accidents have taken my phones from me too soon. Marcus is the only Verizon person I deal with. Marcus is also the only one I know that will set an appointment so I dont have to wait too long. If I just stop by, he is always helping someone so I usually have to wait a little longer, but he is worth waiting for. He knows his stuff and is honest.

Very fast customer service. And no long time waiting

Switch from sprint you pay extra but my phone works now. Its wonderful.

Worse cell phone store Ive ever been to. They dont want to work with you nothing is returnable, Its a big hassle to deal with them their phone number is customer service in another state.

I knew more about the cell phones than the lady helping me, disappointed

Good people, short wait time when I was there.

I have been a Verizon customer for over 25years today I was having trouble with my phone and talked to Karen in less than 30 seconds she told me it was a problem with a app and there was nothing she could do. I replied maybe I should go to comcast and change services and she replies with a shrug of shoulder, and let me make it clear it was not a comcast app. I would give this visit a waste of time and wish there was an opportunity to give negative star review.

Very helpful, Saul very friendly and helpful.

I do all my business with this store and Ronnie Chaidez has went above and beyond the call of duty. In order to make his customers happy. Thanks Ronnie!!