Clean store, found just what I needed which were neon shirts for designs. The cashier was awesome 👌. Loved the Jurassic mask 😷

Horrible customer service experience. My wife ordered a frame two months ago. She called a month later only to find out they had not received the frame and had not called her about the issue. We showed up today another three weeks later to check and were told by the rude manager that my wife had cancelled her order, even though she never cancelled. The manager was too busy skipping my wife to help another customer that she couldnt even try and help us out. We immediately asked for a refund and will be taking our business elsewhere.

O for Gods sake, ya grandmas special bracelet just broke and super glue would be a insult to her. If there was only a place where you can fix it and any other jewelry you broke with your creative mind and hands! And that would be this place! I never actually took a moment to just think of the possibilities of having a place where I could fix my old necklace or make something entirely new thats much less than your Macys having jewelry thats $200. So I would say this place is perfect for letting your creativity go ham and seeing what you can come up with. 🖤😌

Was able to find exactly what I needed. The staff was nice

Pretty good experience. Went in and everyone was so helpful. I had a couple questions but they answered them without hesitation.

Its a nice craft store just couldnt find what I was looking for

Great price on the frames I needed and the staff very helpful.

Decent chain craft store and the staff is super helpful. Just getting hit with supply chain issues like many of the other stores.

Friendly staff, clean store, not crowded at all for a Saturday morning. Got what I was looking for. Boxwood wreath, with 40% off! Will go perfect with my year round decor.

Had exactly what I needed for a fair price.

Heaven on earth! I lose myself in Michaels. Im so inspired by all the different products. And the clearance is worth the digging! Though I would appreciate it being kept more organized and tidy. The way stuff is displayed (gently thrown 😂) in clearance makes it difficult to see whats available, and discourages me.

Michael is a great store clean n the people are really nice

Great prices, friendly staff, and always lots of clearance items.

Wonderful place. Nicely organized. Had no trouble finding what I needed. Helpful staff.

Couldnt find anything I needed everything was all tossed around I asked one of the ladies there if I could find they could find some flower tape for me and they didnt know what I was talking about so I didnt really get anything there that I really needed I had to go to hobby lobby and there they had the the tape I needed had some yarn real cheap for 2.79

Omg love Michaels. Now I can start my project.

The store is still well organized, especially for Black Friday weekend. Just returned a tri-fold board I use for my Puzzles because I got the most expensive one by mistake. No problems with returning it. So I picked up a few more frames for my Puzzles along with another puzzle to commemorate the release of the latest Star Wars Saga due out this month.

I wish I could give zero stars but its not an option. GO TO HOBBY LOBBY, you will receive better customer service. I drove over 50 miles in the rain during a pandemic to purchase a specific item. The item was sold out online and the website indicated the store had plenty in stock. After arriving at the location, I was unable to locate the item and ask for assistance from an employee who was very helpful. The employee reviewed their inventory and discovered that the item was in stock, but he was not able to locate it. He consulted with a manager, who also checked the inventory and noted the item was in stock. I informed the manager that I had driven over 50 miles to their location and she also check their inventory and noted it was in stock, she look at the overstock where the item should have been stock and said it’s not there. I was told we can’t locate it and then she proceeded to brushed me off, with nonchalantly attitude.There were more employees in the store then customers at the time, the manager was more concerned about stocking the store then seeing to the customers needs. This location does not care about customer services. The way I was treated was completely unacceptable, needless to say I left very angry. I will be shopping at Hobby Lobby from now own.

Great Customer service. The curb side pick up sign is small, so I did not see it. I hobbled inside and was met by the nicest people. She looked up my order and carried it out to my car put it in the car. They even offered to wheel me around to shop.

I love Michaels. You can usually find everything you need and always organized.

Boring and then lujed Jane and tkyit to 5AM in a little and walks downstairs with her on top with her husband in my room to get a chance to the ground and then she will get her back in and starts getting

This is great alternative to Hobby Lobby. They are open 7 days a week which is a plus. I was able to find what I needed and I can use teachers discount. Even if the item is on sale. Got happy planner.

Anytime you can order online and pick up is 5 stars

Great crafts supplies selection.

Store is clean and well organized, usually stocked. The prices are the same at other Michaels. The restroom was clean and stocked, and the staff was helpful and friendly.

Limited selection. Several shelves near empty of stock.

Hard to find what I was looking for. Some of the shelves were bare but the staff was very friendly and helpful.

I love The products good variety and nice employees

Great selection and sales.

Fast and easy order pick up

Nice place a bit pricey but I suppose its how it is

Always a great place. Family loves

Nice location considering the area, friendly staff and they are always stocked

Lots of great items

Store is always clean and the staff is friendly and helpful.

Great Customer Service, On Floor and at Cash Register

The cashier was really nice. Its always fun to go into this location.🤗🤗

Wife loves this place

Nice walking trail!

This place seems to have issues with black shoppers Ive been here with my wife and daughter about a handful of times and everytime I have been followed and watched.

I get great ideas for new hobbies every time I walk in the place.

Love it my family loves fall season and we were so happy to see so many things to choose from. 😍

Good place for craft supplies

The restrooms arent super clean. Its always to warm.

Wonderful 🤗

Cool place with very friendly staff.

The store was kept up pretty good but was limited stock on quite a few items.

The employees are always helpful and willing to help when they can .. I needed a specific tree and everyone was out but one store .. they only had one and they set it aside for me, so nice..

Well they had everything I could have wanted except for someone that would help me find what I was there for looking for hinges and a clasp for the box I was building and had to buy a box to get it left my glasses at home and the ladies there all told me it was on that isle but not one out of four workers would take me to them. They should probably inspire at least one or two of them to want to do something other than put things on the shelf and wipe the counters... Although I understand with the new plague going around all I would want to do is clean too.... Kudos to her for trying to stay safe in this time. God bless

Are you kidding me, you need to come see this, you have to see it to believe it

Extremely nice and helpful staff. I always love going here

Way too expensive... alternative online stores saves over 50% by comparison...

It was a great idea to stop in at Michaels to do a little bit of Christmas shopping. I was able to get some great keepsake gifts to give to family members as well as great deals on holiday-themed items. The cashier was extremely helpful and allowed me to use my coupons for the best savings possible.

First time in store ask a Employee about the price of having document framed and matted size 8x10 she looked at me as though I was insane and stated she had no idea! I walked away looked around different areas of the store saw a bracelet with a smooth stone just hanging on a clearance hook for 1.77 without a price tag,after looking to find another another bracelet like it but unable to do so,I again asked the same Employee to assist me. She looked and agreed it belonged in the Clearance area but after looking at a totally different looking bracelet with very rough rock on each side for 8.99 she stated that was the price.I politely told her that looked nothing like the one I was I inquiring about. She then stated it would have to be put in damaged property!Prior to leaving g the store I again saw her and ask for her name which she refused to disclose, As I was checking out I ask the young cashier for the store manager who. She stated was the person I had spoke to.... I ask her name and was told she could not give it to me nor could she give me the no. for Corporate!!! I did get her name supposedly Taylorfor the cashier. I left the store and was in parking lot when the customer that was behind d me in line walked up to my vehicle and stated it was her first time as well and as soon as I walked out the door the cashier and manager were talking about me in front t of her and other customers at that time she told the cashier she was needing to be checked out so she could leave. I appreciate her telling me how truly unprofessional the employees are. I will not be a repeat customer!! Pathetic Service very unprofessional!! There should be a contact number for customers to make complaints if need be.

Very disappointed. Empty shelves and merchandise still over priced. Sad.

Love this place

Overall, clean store. Staff is always nice, just wish they had a better selection.

Get what we needed

Pros:- very friendly and helpful staff- good coupons and plenty of sales- products are good quality, but you get what you pay for. I love that they carry economically priced goods, but have higher end brands too if you need something more professional/ better quality.- clean store (excluding bathrooms)- variety of products- price checking stations- in-store pickup 🙏🏻Cons:- organization can be lacking, especially during sales and restocking. The yarn section is usually crazy and a lot of the clearance items are stacked haphazardly into bins or missing clearance labels. This adds a bit of extra time when trying to find what I need but I get there eventually.- understaffed at checkout = long lines and long waits during peak hours.

Good sales on some items and usually has what Im looking for.

My second home!! Love this place

They have some nice Craft deals

The staff in Baytown is very friendly & helpful! There are weekly sales online & in-store so youre always going to find amazing deals! Oh, cant forget the famous 40% OFF any one item 😄😁

Amazing I love it

Framing went above and beyond with my canvas framing

Love This Michael very helpful.

Need to hire more employees at this location.

It is perfect if you neef a picture frame, craft works, necklace stands or working on a house flower project

Love this place

Love the paint section!

Empty, nothing available

It was very well organized and was good at practicing social distancing

Limited Halloween ribbon choices. The condition overall of the store was poor. Empty shelves, messy organization and items on the floor. Could not find sales person on the floor.

Everything I could need

I love craft stores, I mostly come to Michaels because they have a better selection of yarn and paint than alot of the competition.Prices are good. Store is clean. Staff is always friendly and ready to help you of need be.

The staff is friendly & they always have unique items there and I love that. Theres a nice selection of just about everything you need in there and its always organized. However, I only shop there when the items Im looking for are on sale because Michaels can be a bit pricey. But if you can wait until they put it on sale, because they will, then youll get a great bargain!

Needs more variety in the store and needs to be stocked.

Didnt have what I needed. Weird thats its an arts and crafts store. But didnt. Have paper mache letters of any kind.

Very helpful!

Amazing store

Theybhave a nice variety

Good selection of products. Staff was no where to be found. I had a question about a product and couldnt find an employee. They were all at the front of the store talking. Cashier was friendly and working quickly.

Have a great selection of art supplies and crafting things. They also have like generic items that you can purchase at much cheaper price than the the name brand things like The Pastels and charcoals.

I love Michaels. They dont always have what I want but Im always being drawn back in. An easy quick trip for crafting supplies. Run in run out. Not as easy to get distracted by a bunch of lovely stuff that you dont need. I really like the art supplies section. Decent prices.

It seems like everytime I go they carry less items. Staff is friendly.

As everyone else has said. Its a lot smaller than the Hobby Lobby down the road, but it seems to make this store feel a little more family-ish... if that makes since.

Its a good little store

Great art n crafts store. Service was very friendly and answered all questions I had. Lots of pros but only one con...this particular store was pretty small compared to most. Found lots of great sale items also(which I always like).

The lady in the framing department helped me find what I was looking for. She stopped what she was doing to walk me all the way to what I was looking for and even gave her recommendation. Once I got to the cashier they were nice also even set me up with the Michaels rewards

I love craft stores. They didnt have what I needed.

Good price on some things ...way too high on others..overall..good play for hobby supplies

Great customer service 👍 I wish I got the cashiers name because her kindness was definitely contagious

Nothing there

Helpful workers but if youre going to buy yarn, you should find a different store. They hardly ever get new stock in and when they do its such a small amount. Their yarn supply is much smaller than most other Michaels. They dont clear out old stock for new stock so youll see the same skeins on the shelf barely untouched for a year+.

Great sales and lots of options.

Meh.., they need more hobby and less craft.

Good Customer Service

Love this place. It is so nice and clean. Employees are well trained and extra friendly...which is always a plus.

Love their sale prices! They always come at just the right time!!

Awesome items nice sales always a good deal. Employees always helpful. Fantastic look of store.