My salesman, Tyrone. was amazing. I bought a use vehicle and and it had some minor issues that shouldve been taken cared of before I left the dealership. The car needed to be detailed because it still had food, mud and some sort of chalk all over the seats from the last owners, and alignment and the tires to be balanced(my assumption). I brought this up from the jump and they took the vehicle to be cleaned. When they brought the vehicle back, they had only ran it through the wash. I was told to then bring the vehicle back on Saturday morning and they would detail the vehicle and do a wheel alignment. I was there for 4 hours and the detail was still not completed. I spoke with my salesman and Ty and his manager then started to detail the car, while I wait outside the vehicle, in which they shouldnt have had to do. When buying the vehicle I also told them that the vehicle shakes at a certain MPH. They told me that nobody was there to check the problem and to call back on Monday. I called Monday and received the run around. This dealership is completely unorganized and unprofessional. I wouldnt advise anyone to purchase a vehicle from them.

Awesome customer service. Everyone greets you with a smile and offers assistance. Quick buying/selling process. Johnny is the best salesperson ever!

2 stars only because the sales team that helped me was friendly and helpful. Unfortunately, the sales team has ruined my experience and we will not be buying another car from Robinson brothers.Service is absolutely unacceptable. My car has been with the service team for 8 days and I’ve only had it for 5 months. I brought it in for an oil change… No one can tell me why it’s still there or what is wrong with it. Every time I call, I get voicemail or directed to someone who cannot give me any information. I am astonished and disappointed at the lack of communication. I expected some amount of respect after purchasing one car and trying to purchase a second through Robinson brothers, but my husband and I have been ignored and put through the ringer for no apparent reason. I will be looking for a different service dealer in the future because this team is inadequate and incapable of providing reasonable service and communication.

The two salesmen we worked with were great. Beau and Don answered all of our questions about the used Expedition we purchased. Both guys worked well together to accommodate my family’s busy schedule and made themselves available when we could be there. Beau brought the vehicle to our house so we could make sure it fit in our garage before we bought it. After making the purchase we had a small issue and they took care of it quickly and delivered the Expedition to me at work so I wouldn’t have to leave. We had a very positive experience with Robinson Brothers and with Beau Dennis and Don McClureI will buy from them again!

My goodness. This dealership is awful!! My husband and I purchased a vehicle from them approximately 2 weeks ago. There are so many issues with this vehicle. The dealership does not want to take accountability for selling us a faulty car. At the time of sale we were given a rundown of all of the service checks & how Its like new. Its ready to roll. There is NO WAY it was properly serviced. The manager Robert, is not willing to accommodate us & accept their lack of thorough inspection.Robert then proceeded to belittle my knowledge of cars. According to him, everything I was telling him was incorrect. Yet, all of my information was from another Ford Dealer. (Another Ford dealer diagnosed our truck due to the extended power outage at Robinson Brothers Ford.) Had I been treated with respect, I would have brought the truck to them to allow the extended warranty to cover the cost. But I will tow the truck to another state before I allow this untruthful dealer to touch my vehicle again. Shame on this dealer!!

Dropped our vehicle off on a Tuesday for a blown rear passenger tire. Friday, the tech ‘Brian’, said he would have it done Saturday morning. I had an event that required the vehicle on Saturday and he assured me it would be done. Saturday comes around and I haven’t received a call. So I call them, first all their phone numbers go to an answering machine, including the service number. You have to call quick lane to get transferred to service. After 20 minutes on the phone they told me it would not be done until Monday, because they have to order a tire! Four days for a tire! I asked to speak with a supervisor and was told they don’t work on weekends. Would not recommend this place for service.

We went there with a couple types of different vehicles that we were thinking about purchasing. Our sales guy helped us narrow down to what we wanted. In the end we feel like we got a good deal and would recommend Charlie Brown to anyone.

Bought a car here over 2 months ago. STILL have not received my license plate. I was told it would be mailed to me TWICE now. Today, I was told my sales person is not available, and that he is the only one who would know where my plate is. So again, no help, and no license plate! I dont know what to do about it?!

Kaleb made purchasing a vehicle fast, simple, and painless. Even after the sell was done he was available to help and answer questions. Top notch customer service. Would definitely recommend anyone to go see Kaleb at Robinson Brothers.— Chad Hebert

I had trouble giving this one star!!!! I live out of town and I was told if I brought my car in I could get my travel link fixed. I brought it the night before and they never looked at it. The service manager apologized and said “I’m sorry. There are 7 cars in front of you”. That was not my problem and they shouldn’t make promises they can’t keep. I waisted an entire day for absolutely no results. This is absolutely the worst service I have ever received anywhere. I have a 2020 Lincoln and plan to try to trade it in this week!!!!!

Absolute nightmare dealing with service department to get my car fixed. My car sat in their parking lot for weeks and weeks waiting on a part because of horrible communication. They clearly do not care about you unless you still have a warranty with them because that’s the only people they give loaner cars to even though I spent over $1000 at their facility. Did not fully diagnose my car and gave me back a car that was still broke and had to be towed. I loved my car too, too bad they don’t have the service facilities properly managed to back it up. I will never buy another Ford ever again. Other car dealerships have way better service and perks compared to Ford. Upper management should take some notes from Toyota on how they treat loyal customers at their service department.

Alec and Caleb did a wonderful job! They were very thorough and made my experience at Robinson Brothers Ford worthwhile. I would definitely recommend their services.

Casey & Kaitlyn always treat me with courtesy and keep me informed on my vehicles status and outcome. Its a pleasure working with them and I appreciate their attention to detail. Thank you!!

Ive had two trucks serviced by RBF, and they are second to none. I am a do it yourself guy most of the time, but they are so good at what they do here I am beginning to consider them for work I would normally do myself.The new Service Manager has taken it up a notch in every way.

Casey and Brandon were amazing to deal with! Other dealership wouldn’t even look at our truck and Casey had us fixed up and back on the road within the hour. 100% Robinson Brothers from now on.

I would never recommend this dealership to anyone. My salesman was great! But the problem was with the general sales manager. After getting my explorer dealer traded I received it not being detailed and issue were already occurring on it. Not every vehicle is perfect so I took it to service to get the issue fixed. They said they had to order the parts. I never heard a call back from them. They also agreed to pay off my other car but decided to not pay off my $400 lease drop fee. It amazes me that they wouldn’t just pay the additional fee. Especially what I’ve been through with this dealership. A good dealership and sales manager would have paid for it. Do yourself a favor and just stay on airline and pass this dealership up.

Always a pleasure to work with. Casey and Caitlin took phenomenal care of me. They kept me up to date with repairs and with delivery of parts.

Made an appointment with the service department a week and a half in advance. Dropped off my vehicle when service opened Wednesday. By Friday afternoon, they still hadn’t started the diagnostic. I can only wonder if this is standard operating, as I picked up my truck without any explanation.

Had a great experience here browsing for my next truck. Alec in particular really helped me figure out what I wanted and Ill be back soon to sign the paperwork! Thanks!

Go by and see Johnnie Lee! They worked a miracle for me!

For two days Ive tried to request a service appointment. No one answered the phone in the service department. Im assuming that the lady that finally answered the phone is a receptionist; Ive left messages for a call back. No one has called me back.

Traveled to Baton Rouge for a Ranger and Kaleb was an excellent salesman! Had the vehicle ready for us when we arrived and made it worth our trip! #Ask4Woody

Would rate 0 star if I could. Don’t waste you time here. Test drove cars on to separate trips to this dealership and got ready to purchase. Sale Managers said we couldn’t buy because we didn’t have a trade. I feel sorry for the salesman and employees who aren’t able to make sales.

One of the worst customer service experiences Ive ever had with their service department. They continously lied to me about multiple aspects of diagnosing and completing repairs for my vehicle. If you need your vehicle repaired, GO ANYWHERE ELSE. I took my vehicle there because it was closer to where my vehicle broke down, that was a huge mistake. I would gladly have paid double the amount for the tow to literally any other place.

We were very satisfied with the purchase of our 2020 Ford Fusion. I would recommend our salesman, Beau Dennis to anyone that is looking for quality service and complete professionalism. BEAU went out of his way to make sure we were happy customers. When we do make our next purchase, we will definitely request his services again. Thank-you Mr. Beau Dennis. Awesome job!

Alec went above the line to ensure I found the perfect van for my local catering business. He helped coordinate with finance as well as myself for several hours.

Beaux is the man and absolutely killed it with helping me purchase my truck. Along with joe, clint and the rest of the team at robinson brothers.

Great service on my truck, very professional and prompt, no bull or loading up the invoice.Really cant say enough great things here.I only reserve a 5star review for those who deserve it and Id rate them 6 stars if I could.Thanks Robinson Brothers!!!

Theron is a great used car salesman BUT sold me a NEW CAR ....so thats even better.....love my fusion... by the way it was all stock when I bought it

Robinson brothers has a terrific service department. Thankful for all they do.

Just bought my car from here, Johnnie was great and even after leaving the lot with my car he still assist me and answering all of my concerns and weird questions.

I love this place even though we drive a chevy.

Unfortunately, not a great experience with the service department for weeks now. Previously, Ive given the service and sales department 5-Star reviews on multiple occasions even when there has been a hiccup or two. I understand how important it is for companies to showcase positive reviews to drive future business. The review helps one to better understand how they are doing by listening to customer feedback. I regret having to post a 1-star rating for my latest service experience at Robinson Brothers Ford Service Dept.I have wasted a considerable amount of time attempting to service our vehicles that we purchased from this dealership. The advisor didnt make any efforts to resolve our concerns or communicate intelligently with us. Everyone knows nonsense and lies when they hear them. Eventually, we left after 1hr & 30 min round trip ride with no services performed after waiting a week for service. No one has a week of time to waste, especially to be berated and spoke to in a condescending manner. Its the advisors job to discuss the prices, warranties and explain the dealer products and service offerings and estimated times to complete those services. One shouldnt get upset because a client requests an explanation of a charge, service or requesting a time frame to completion. The service team wasnt helpful and seemed to care less about earning our business or just taking care of a customer. The service manager is also not helpful and most of the time wont return phone calls. This is very insulting to customers who are reaching out for help. A take it or leave it kind of mentality is unacceptable and shouldnt be accepted by executive level management or the dealer principals. Eventually, this will hurt the bottom line of those companies and the business owners who actually provide jobs to employees, so its customers can be serviced. Its unfortunate that no one was willing to be communicative and enthusiastic about working their jobs at the service department. I just wanted someone to know how Ive been made to feel and Im a multiple vehicle owner. I hope someone realizes the impact of how a single advisor or service managers communication can affect future business and customer retention.To say the least, I am disappointed that we were unable to get our vehicle serviced. I drove a considerable distance to Baton Rouge to purchase the vehicle from them and Ive had every service including the extras that are recommended performed there. I drive a reasonable distance to get the car serviced, passing up others to make Robinson Brothers Ford my destination. What else could a business ask for from a customer. There is absolutely no appreciation from the service department the distance one must travel or time involved to bring the vehicle for them to service. For the record, Ive only have done this in an effort to be a good customer. By now you know, that level of commitment from me hasnt been reciprocated by this service department. Apparently, Im guilty of buying an inexpensive vehicle and my expectations are too high for a Ford owner. Its as if, the customer is out of their mind to have an expectation of a good service experience. The culture of the service department needs to change so that all customers, regardless of how expensive or inexpensive their vehicles are can receive the same level of service. By the way, trucks havent been inexpensive for a long time now.To management, please get your service department together. Train your advisors and maybe train your service manager as well. Retain your staff, so that every visit isnt with a new person, putting your customers on a merry-go-round. Of course there are challenges right now, and plenty of obstacles one must overcome. At the same time you cant blame every one of your negative 1-star reviews on covid-19. My issues at your service department wasnt caused by Covid-19, but by a dysfunctional, uncaring and noncommunicative service department. As always, its people, processes and culture, all of which needs improvement in your service dept.

Amazing customer service! Love this dealership.

Great experience!! Top notch service and employees.

Very helpful and got us the best deal!

After waiting a week for a diagnostic, I was told that I had to pay for the part before they would begin working on my vehicle. This was not explained to me when I dropped my vehicle off, but at this point I don’t have time to go through the process with another shop. Also, no one will talk to me on the phone. I have to wait on a text message from the advisor before I can get any information about my vehicle. I can’t believe they do business this way.

Service is outstanding….Thank you Kacey and team!

Mr. Kelvin from the used car sales department went out of his way for me. I didnt leave with a vehicle soley based off my own bad credit and low down payment. But this MAN went out of his way for me. He didnt treat me like a $$$$$. I was treated like a human being and thats the only reason Im giving the 5 stars. When I was taken over to the financing department I received very strange looks from some of the employees as I waited to get financed from a sales manager but other than that I had an awesome experience. The secretary behind the desk asked if I needed anything like water and etc. It was very pleasant experience. This place is high class and I wouldnt recommend it unless you have a very high down payment or good credit score.

VIN ETCHING SCAM WARNING.Do not trust a salesman named Nathan Barry if he still works here. I bought a used Scion 3 years ago and they sneaked in a $285 charge for VIN ETCHING right here on my invoice. He knocked $400 off the price because he knew he was going to stick me with the $285 VIN etching.Not only is that a ridiculous amount to charge for something that you can get done for less than $50, THEY DIDNT EVEN DO THE SERVICE.I WAS CHARGED FOR VIN ETCHING, AND IT WAS NOT DONE. THERE IS NO VIN NUMBER ETCHED ON ANY WINDOW ON THE CAR.My insurance required a picture of the etching to apply the discount to my insurance, and it was never even done. When I called to ask about it the woman I spoke to acted incredulous, and insisted that if I was charged then the job was actually done. Right.Now Im sure enough time has passed that it doesnt even matter. I wish I had known sooner, I would have taken action.WATCH OUT IF YOU BUY ANY VEHICLE HERE.

Words cannot express how wonderful this dealer is!!A 10+I have done business with them for 3 1/2 years and have no negatives to report.Go see Justin Bennett in sales. He is honest, great personality, and very transparent. He will do whatever it takes and steer you rightJohn Brooks is awesomeTessa in collision and Brandon in service are also great !I am a customer for life ! 🚙

Service Department is amazing. Casey is always dependable and always kind.

Dropped off my Lincoln the Friday before Christmas and was told that they wouldnt even take a look at it until Tuesday. Waited until after the holiday to bug them since they texted me that were working on it a couple of times. Tried to get in touch by text an phone and received no response. Went up there and she told me she would have something for me within the next two days. By the end of the week, with no response, I went up there again. The service manager who it had been assigned to had been out for vacation and apparently the other girl didnt think she needed to take care of it? Anyway. Three weeks later and I have my vehicle back, but they still havent fixed all. Its been at least another week since and they were supposed to have ordered a part to complete my repairs.

Beau Dennis was professional and made the process easy from start to finish! Thank you Robinson Brothers Ford!

I did buy a vehicle and the salesman that sold it yo me his name was Arthur said he had only been there for 2 months . He was a great salesman explained everything very well. But before this I had already had a n appointment with the salesman there named Johnny snd I had got as far as turning into thr parking lot and he called and said he was sorry that the vehicle that I wanted didnt pass their inspection snd that yh we y couldnt and wasnt going to be able to sale that vehicle to me.I couldnt believe he did this bc I had bought a car from him before thats why I was coming back to buy one from him. But yo make a long story short when I called back to see about anouthrr vehicle there I ask if they still had that vehicle bc it was still posted on fb and they said it had just been sold. SO THIS IS VERY VERY POOR CUSTOMER SERVICE IN MY BOOK!! AND YOU CAN BET IM GOING YO PUT THE WORD OUT THERE ABOUT JOHNNY I could have put up a BIG BIG STINK ABOUT THIS he better thank I just so happen to be in a good mood that day!!! But I love my vehicles that I have purchased there so far. Thank yall allowing me to do business with yall. But ROTTEN APPLES LIKE JOHNNY CAN MAKE THE WHOLE BAG GO BAD IF YOU DONT KEEP AND EYE ON THEM IF YOU KNOW WHAT I MEAN.

Thank you Johnnie Lee and Joe Park for your absolute patience and sincerity through a first time buying experience!!!

From the moment I first contacted Justin Bennett, he showed nothing less than a caring and friendly spirit! He went above and beyond to ensure that my shopping needs were met. He was a MIRACLE WORKER!! I highly recommend anyone seeking a vehicle to contact JUSTIN BENNETT! Not to mention, he is so good-looking and easy on the eyes!😘

This was the worst experience Ive ever had purchasing a can and the service center is pass unprofessional. It seems as f once my money was received I didnt matter as a customer. I will never go back or allow anyone I know to go there.

Parts counter people are very knowledgeable and professional

Audubon Ford is amazing. The staff at Audubon Ford is very helpful. I would recommend Audubon Ford to my friends and family today

Very disappointing when you go to the manufacturer of a product for repairs/ replacement and after a month and a half, they cannot deliver. Staff was helpful and wonderful, but just disappointing that my truck couldnt be repaired.

Will not come back to the quick lube lane!And will not recommend this place to any of my friends or family!

A excellent Experience with my sales concierge I went to look at the 2017 Lincoln Continental. The representative was knowledgeable and very patient. I know this because I had done my homework on the car prior to going in to look at it. I went in looking to the Continental with all wheel drive mainly because the tire wear much more even and the car drives better in general in rain and cold weather conditions. I am a Mercedes S65AMG and Audi A8L owner currently. So my expectations are ratter high in regards to features and dependability. I must say looking at and driving this new Lincoln was a real treat. It is what Lincoln has been known for and it seem Lincoln has their eyes on regaining the town car customer base the lost at the funeral of the Town Car, which I would like to have come back......it is a excellent flee vehicle and it was still a six passenger luxury car. Actually the only only left on the market if memory serves me correct. Yes this new lincoln is above the $30,000 mark. But so it every other full size luxury sedan today. you are looking atMSRP: From $44,560 to about $73,000 loaded outHorsepower: 305 to 400 hp -3.0 V6 twin turbo charged...MPG: Up to 18 city / 27 highwayWheel size: 18-20″ diameterEngine: 2.7 L V6, 3.0 L V6, 3.7 L V6

Drove 120+ miles for nothing after speaking with someone about a car that was said to be at their dealership. Got there that evening after talking to a woman around noon. The car wasnt there and the salesman said he knew nothing about the car. This is the second Ford dealership in the area to be negligent in the exact same manner.

Best car buying experience I have ever had. Beau and the rest of the Robinson Brothers Ford team did a great job. From helping me to decide which vehicle I wanted to purchase to narrowing down my options while taking in consideration all my must haves. I drove out with exactly what I wanted and within my original budget!!

Their quick service off their service department is very quick and friendly. Always my go ri for a reliable and quick oil change

Bought an F150 and a Ford Edge. The F150 runs fine (hence the two stars vs one). The edge began riding rough, slipping gears, and have other issues two weeks after purchase. After multiple trips to the shop there is nothing wrong with it. Dont buy an edge apparently theyre poorly made. Either that or they wont fix our lemon. Either way Im dissatisfied.*Year later update: cheap plastic piece snaps off back of tailgate. Not covered under warranty Im not sure why we even got a warranty when they refuse to address multiple issues with vehicles unless they stop running completely. Do yourself a favor and dont buy a Ford.

Bought 2013 MKX & experienced problems & had to bring in for service numerous times. Was told after last incident earlier this year that they would no longer work on my vehicle.Who does this? I have been hospital shortly after last incident & now am afraid to drive my vehicle. Its not my fault there were consistent problems & that they unable to resolve. Vehicle very low miles. How is it my fault that they were unable to resolve issues with my vehicle? This dealership leaves a lot!

Beau is the sales guy who called and gave us the information regarding rebates and how we could trade in my Mustang for a 2019 car and save money. We went in and were immediately helped and got a test drive for the ‘19 Escape. After talking prospects, we talked numbers with Joe Parks, who was also a high quality gentleman. Just as Beau excelled in helping us, Mr. Joe gave us a great deal and helped us in every way. This experience in getting exactly what vehicle fit me perfectly is why I choose Ford over and over again.

Very professional, friendly and timely sales team, from the Internet team to Don M. my sales representative. Don was extremely patient and answered all of my questions thoroughly. The team also gave me the highest trade-in value out of 5 dealerships in the area, and an exceptional out the door price for my new F-150. That’s a win-win in my book! Thank you to the whole staff for making what is typically a painful experience — car buying in general — a very pleasant one. Military approved!!

My recent purchase at Robinson Brothers was the most pleasant vehicle purchase I have ever experienced thanks to their outstanding salesperson Beau Dennis. Beau was very personable and knowledgeable, and did not pressure me in any way. He is top notch and a great asset to Robinson Brothers. Both Beau and sales manager Dustin White were a pleasure to work with. All the staff I encountered were friendly and helpful.

Great Service, Good car selection. Kudos to Todd McKowe, he clearly understands the customer. He explained clearly the different features of each model and was never pushy during the sale of the car. He made us feel like a VIP customer. Todd also answered all our questions, he was key in our decision to buy the car. Thanks to Todd customer service we definitely will consider Robinson Brothers Ford when buying a new Ford and will recommend it to friends and family.

Edit- NOT A fake review by the way, thats the only excuse they have for this, that it is a fake review, cant even take responsibility!I went to this ford dealership and I have to say the CUSTOMER SERVICE was TERRIBLE. We wanted to buy car from this place a tundra on the used cars section and we had already a car there but upon arrival the guy who came out they JUDGED US because of our race, we have a Hispanic background and the reason I can confirm this is because the guy told us that we had the put a down payment of a large amount before we finance but we hadnt even said our credit score or anything, they guy started laughing at us once he said the amount of the down-payment, it was very awful they way he said it, and how he treated us, he even began to try to say it in spanish and the way he was doing it was to make fun of us. We decided to go to another dealership that helped us and bought a brand new tundra pro.

Excellent customer service! Highly recommended! Our salesman Beau was great! He took the extra steps to make sure all our questions and needs were met before we left the car lot! We love our new Ford Edge! Thank you Robinson Brothers!

Horrible customer service. Would never recommend.

I visited the quick Lane for service and they were friendly and helpful as usual. I have used the service department in the past for warranty work and they were great as well. I cant speak for car sales but if its run like the quick Lane and service department you wont be disappointed.

Vehicle is still doing same thing I was charged $150 to diagnose. They kept the car for a week and only diagnosed a battery. My husband took the car in to diagnose a slow start. He was told 2 days to diagnose. The morning of the third day I called. I was told due to a timing issue with Ford Motor Co. themselves, they would be keeping my vehicle over the weekend. It took them almost a week to diagnose a battery. They charged my $150 to diagnose, plus the cost of the battery. My car never stopped doing the issue I took it in for. The customer service was so bad that I just didnt want to go back. I received a notice in the mail about a recall on my car. I decided to call about the start issue, thinking they could be handled at the same time. I spoke with the male service manager, as we have already had major complaints with the female manager, Casey. He did more taking up for Casey than trying to listen to my problem. He then told me that he not only would try to diagnose this same issue that was never fixed, but he couldnt even tell me how much the diagnosis would cost. This is not the first time I have had this issue with this place of business. They gave my husband a price right away. They told me, as a woman, they have to do the actual diagnostic first. This does not surprise me since the first time I called for service was for my seatbelt. The latch locked. I was told that even with a vin number they could not tell me the cost of the latch because parts arent interchangeable like that. The last time I checked, Eli Whitney invented interchangeable parts in 1798 for firearms. Surely, in over 220 years we have mastered interchangeable parts for carts. I do have a full diagnostic from them saying it was just the battery. If it were just the battery, it would not be doing the same thing. I dont understand why they will not guarantee their own work. Yes, it has been a month or two. However, if the battery were the main cause it would not be acting up again so soon. Thus, their diagnoses was incorrect. Why should I have to pay for them to fix their own mistake? And then not even be able to be quoted a price to do a diagnostic?

Jon Wright helped me get into the truck I’d been wanting for years. He made the process smooth and was very knowledgeable in answering any questions I had about my new truck. He took his time in showing me different options, and made sure to give his full attention to our deal. Thanks for everything Jon!! Y’all go see Jon at Robinson Brothers Ford. You’ll thank me!

The team at Robinson Brothers Ford did it again! They promised and met every expectation I had for my new F150. Nick Humble and Beau Dennis will take great care of you on your next purchase.

The Don is the dude..professional and knowledgeable! Great team for sure..they’re laid back and willing to help work with you and your circumstances. I’ll buy all my future Ford trucks at RobinsonBrothers; I’d recommend you do the same..your welcome for the insight

Vishnu made it all come together! He was very personable and knowledgeable. He made my experience a great one and I’ve already recommended him to several others. I traded in my 10 year old F-150 single cab (still running strong) on another F-150 crew cab 4x4 and I Love It ! I needed more room to haul grand babies around. We’ll take our first road trip to Colorado soon.Vishnu, Thank You!

The experience was one of the best I have ever had! Personalized service and delivery to your door. I would recommend to anyone who has a busy schedule and expects superb customer service!

Such an incredible car buying experience!!! The King was amazing and extremely knowledgeable .He knew every detail about my vehicle!!!!! I had been Previously been to 4 dealerships, and this was by far the best one and the best experience!!! He changed my entire outlook on vehicle shopping! Jason King rocks!

A big shout out to Anthony Biagas, Id never had such service. Anthony went way and beyond with full genuinely honest service. He didnt talk just to sell he spoke with pride of Lincoln product. Thank you Anthony, youre awesome.

Beau Dennis did it once again going above and beyond to make this process as painless as possible. this was my second time buying from Beau and I’m glad that he was able to help once again. He was able to help me find exactly what I wanted. Beau was an awesome salesman but an even better person. I recommend Beau to anyone who is looking for a new vehicle, and if anyone ask I will tell them #BuyFromBeau.

I contacted Robinson Brothers Ford twice in regard to a faulty clutch on my Ford Focus 2014. The clutch issue was something I had experienced from the time I bought the car and has recently been addressed by a Customer Satisfaction Program which would fully fund the repair. Both times I contacted Robinson Brothers Service Department, I was given confusing and blatantly rude service. During my first call in October, I was told their service department will need my car for at least a week or two, and loaners are not available. Since I am a teacher and a single mother, it is not feasible for me to be without transportation or to pay for a rental car for several days. I called again today and spoke to Jerry; he addressed me with anger, interrupted me several times, and told me that they do not have loaner cars. According to Ford Customer Service, a rental car can be re-embursed. Jerry did not inform me of this, and I do not want to speak to him again. I have spoken to the other Ford dealerships near me and have been told that they cant service my car for this problem. I understand there are limitations when many customers need the same service, however, the rudeness I experienced in communicating with Jerry is a serious issue and will certainly affect my decision when I purchase my next car.

Friendly service and nice people help me a good bit

Super happy with the customer service I received from Jack Vaughn, Beau Dennis and all other staff members that helped me in my vehicle purchases. Robinson Brothers really took care of me.

Jason at Robinsons Ford in Baton Rouge was excellent. Great job from hello to going through our new Navigator detail by detail. Great personality and always has a smile on his face. He answered every question with patience--and trust me, at my age and IT challenged, he did a great job.The gentleman in Finance was also excellent.Will be doing repeat business.The entire experience was seamless and flawless!Thanks Jason.

The repair shop is abysmal. They have had my car since mid-July and there still not complete after almost 2 months. I’ll never do business with anyone at Robinson Bros ever again.

Best car buying experience ever! Beau Dennis was informative and was awesome to work with. The entire staff made it very easy, and quick we were in and out with no hassle! Thanks again to Beau Dennis and Jack Vaughn!

After looking around we found the inventory, pricing, service, and location for Robinson Brothers to be excellent. Our salesperson Beau was extremely responsive, professional, and knowledgeable, and went above and beyond to make sure we had a great experience. 10/10 would buy again!

Brandon in Ford service is top notch. Repairs on our work trucks are painless when dealing with him.

Great experience. Walked on with a truck and a price in mind, walked off with it. Beau was great to work with, knowledgable and easy to talk to. Coming back for my next one.

I purchased my used vehicle from them a few months ago in February. My salesman was great his name is Ty . He keep me informed of the whole process. And even after. I recommend anyone whos looking for a vehicle to purchase from Robertson Brothers. Theres great they work hard for there customers!!!!👍👏

Don at Robinson Brothers was a joy to work with. He is very knowledgeable and stands behind his product. The atmosphere is friendly with no pressure. Don made it an awesome experience and we will be happy to do business with him in the future.

I saved a lot of money on a much more loaded down ranger than I was offered in Mississippi. Brian was the most patient and laid back salesman I’ve ever dealt with. Best car buying experience I’ve ever had. Caleb S.

It was a great experience to deal with Beau at Robinson Brothers. This was our second vehicle purchased from there.

Beau Dennis was great to work with. Hassle free with in and out service. Robinson Brothers made this car buying experience a good one! I will definitely be back and recommend them and Beau to all my friends and family.

The best car buying experience I could have ever imagined. Matt Reed (salesman) and Joe Park (finance) were the absolute best! Emailed Matt Sunday night about my truck, Monday morning he had everything ironed out. The experience as a whole was haggle free, stress free, and they worked with me to get the monthly note I wanted. They never once tried to switch me to a less expensive vehicle to get me to the monthly note I wanted. I will definitely be back when I’m in the market for another truck!!!

Ford brother Robinson in Baton Rouge is an awesome place to buy a car. Beau was my salesman that sold me my car and he was very helpful and informational. Really love my 2019 Ford Escape.

Best car lot buying experience Ive had in a long time. Go see Kaleb!

This is my 4th vehicle from Robinson brothers. They really know how to take care of you. This is why I keep coming back and plan to continue. Vishnu is an awesome salesman, very knowledgeable about all their vehicles and will find you the best deal possible. Nick, the sales manager has also helped me on all 4 of my vehicles and always makes sure I leave happy. Great team over there, I recommend them to everyone!

This was by far the best car buying experience we have ever had! Anthony Andrews was a true professional. He took his time and helped us find the perfect vehicle that fit all of our needs. The finance guy, John Brooks was also extremely helpful in getting us the best lease terms! If you need a new or used vehicle I would highly recommend you go see Anthony Andrews at Robinson Brothers Ford! Thanks again Anthony!

Brent Batiste was such a big help to my family as we went through the car buying process!

If I could give the used dealership a negative star I would. I visited the lot yesterday to look for a vehicle. A salesman came out and I asked him about the 2009 Ford Escape. I asked him to find out how much I could purchase the car for cash. He said he wasnt sure. I gave him my phone number and told him to call me with the best deal. I have yet to hear from him. He never gave me a business card or anything to even follow-up so I will assume my business wasnt needed nor wanted. However, I am glad that I did not spend my hard earned dollars here. I was able to go down the street to Team Honda and speak with a salesman who not only followed up, but brought the car to my job for a test drive. Thanks Robinson Brothers Used Cars for making my purchase decision easy. Ill know who NOT to visit in a year to purchase a car for my son.

I was in the market for a replacement vehicle, and the new Lincoln 2020 Aviator was on my list of vehicles to review. One of the car sales consultants, Todd McKowen gave me a follow up call from my internet inquiry. He was able to get me in to test drive two models of the Aviator. Both are nice in appearance, amenities, ride comfort and handling. They had a vehicle for the model I wanted, but it was the wrong color. Todd worked for a couple of hours, and was able to locate the color of the model I wanted at a dealership in another state. They were able to get the vehicle here within a couple days. The vehicle is totally awesome. Thanks Todd and the rest of the crew at Robinson Brothers Lincoln Ford.

Buy American. Had my car serviced. Two year warranty on the work. How can you beat that?

They have the worst service department I have ever dealt with. Zero customer service and complete chaos just trying to schedule an oil change. They over promise and under deliver and that includes the manager of the service department.

My wife and I recently visited Robinson Brothers Ford and Lincoln in Baton Rouge,LA. The first person to greet us was Mr Anthony Biagas, and Im so thankful he did. He listened to my wife, Heathers wish list and most have list and found us the absolute perfect vehicle for her. He was upfront, honest, and a pleasure to work with. Most important, he didnt judge or assume a budget/ classification for us until we discussed such details together. We absolutely LOVE our brand new Navigator!