I have been a long time GM customer and have purchased many cars as I love the brand and this dealership has always been awesome. Unfortunately I purchased a 2018 GMC Acadia from this dealership and the rims are peeling after less than 3 years which is unsightly and lowers the cars resale value. I showed this to the dealership and they had GMC customer assistance call me. After over a month of we will call you backs, got a “final decision “ from a rep named Britney that they will pay only a third of the cost to replace them even though this was a factory defect. This has definitely lower my excitement in regards to GMC.

The staff went above and beyond to accommodate my needs. The repair only took a few days when a dealership down the street quoted me at least 3 weeks. Great place to do business with. Lisa was my service advisor and she kept me well informed on the progress and updates.

Outstanding experience working with Jasmine to purchase our 2022 GMC 2500HD Denali. Couldnt ask for a friendlier, more knowledgeable, or competent sales person. We were impressed throughout the experience, and are glad to give credit where it is due. We believe Jasmine kept our interests in mind throughout, and worked to get us the best possible trade-in price and final price for our new truck. One secret Ill share - try the French Vanilla coffee from their on-site coffee maker. It is a treat worth stopping in for, even if you dont need a new vehicle today. I couldnt stay away from the machine! ( After all, its the small things that count too!)

I called to see if they had my tires in stock due to a blowout. After three transfers, I got Jessica. She almost transferred me and heard how unenthused I was and decided to walk back to the department that had the information I needed instead and placed me on a brief hold. I thanked her profusely for being so perceptive, explaining how many times I had already been transferred, and this was after she willingly provided a level of customer service I don’t see over the phone anymore. She said, “Girl, that’s what I’m here for!” She made sure to give me her name so I could use it when I pulled up to the service department.Then I met Rob. He was oozing with positive energy and willingness to help. He was so down to earth and easy to talk to. We chatted nonstop while he drew up the order. My wait time to get a new tire from start to finish was maybe 30 minutes, and that included a quick car wash (courtesy of Rob).I have been to this dealership one other time for a software recall on a previous truck and that was also a positive experience.I’m moving out of the area in a couple of weeks, but these people will have my business when I’m ready for another upgrade. Phenomenal service in a time when even halfway decent service is nearly nonexistent.

Thank you Classic Buick for having employees like Gene Frizzell who did an excellent job in my car buying experience from the time I entered the dealership until I drove off in my new Buick Envision Avenir 2022. Gene went over every detail showing me the details of my new purchase and making sure that all my questions and concerns were answered. It was a no hassle and pleasant experience.

Fantastic team. I recently had horrible luck with other dealerships when in came to my trade. The team here was honest, and I truly felt that they had both our best interest in mine. I received numerous emails, calls, and text from Shelby as well as an email from the owner which was a nice touch. Shelby kept me informed the entire process of buying my new vehicle. Great team from sales and financing. I highly recommend this dealership

Customer Service was horrible. My service agent met me when I arrived to my 8:00 am appointment. Within 15 minutes he informed me of what else needed to be done. I came in for 2 tires, a brake inspection, and wiper blades. Brakes checked out fine, but agent suggest an alignment and a couple of fluid flushes. 3 hours later I hadnt heard a word. I finally texted my agent and no reply. An hour later I tracked down another agent to find out if my agent was still around. No, he had gone home sick, but new agent said my truck would be ready in 15 minutes. An hour later I asked to speak to service manager. Of course he was at lunch. I did not go back to the waiting area, but stayed in the cashier area where the two people there (Parts Manager and Cashier) both knew I was waiting. When SM arrived back from lunch, neither of them informed him I needed to speak to him as I saw him go outside for something. I asked Parts Mgr is that was the SM and he said yes. When he finally returned, I told him of my experience and that I had now been there 5:15 minutes, again for 2 tires, alignment, wiper blades, and 2 fluid flushes. The SM gave me a whole $50 for my inconvenience and a less than sincere apology. Totally unacceptable customer service during this experience. I was totally forgotten and no one thought to ask why I had been there for 5 hours knowing that one of their service agents had gone home sick. At one point I was the only one in the waiting area.

Let me start by saying, everyone I spoke to at this dealership was super nice and helpful from start to finish with my car buying experience. My GMC dealership in my town was not helpful at all and could care less to help me out when I was looking for a certain vehicle. Kelly was awesome and got me in contact with a man named Julius. Julius was very knowledgeable in what I was looking for. He was able to build the vehicle I wanted. Gene Frizzell was my sales person keeping me posted on my vehicle being built. He was fantastic throughout the whole process. David Lancaster also kept me posted and was very nice. I just picked up my new 2021 GMC Yukon AT4 from them yesterday. Everything went smooth and quickly. I couldnt be happier and I would highly recommend this dealership. I live 3 hours away to do business with them, it was all worth it. Thank you Kelly, Julius, Gene, and David for delivering me the most amazing vehicle I have ever owned!!

I love the Service department. I live in Dallas but I would rather go to Arlington to get my car serviced. They know how to do it right! They are very professional and take care of their customers very well!

I have to say this was one of the best experiences for us when buying a car! My husband and I have purchased many vehicles over the years! David Lancaster is the manager and Paul Vasquez, was our salesman. This was the first time weve purchased a car that can automatically park itself, along with other amenities new to us. Paul was knowledgeable, friendly, and kind which can be a rarity in this day and age. Thanks to both of them!

As always.....I received top quality service from the team. My Advisor, Lisa Black gave me excellent attention. She did a check-in via text to see if there was anything I needed since dropping off the car. When service was complete she came and told me what was done and gave me directions to receive my rebate. She then walked me to the office for payment. Always service with a smile at Classic Buick!!

Thanks to Brian for taking care of all my needs in buying my new GMC Truck, The whole team made the process quick and easy, Thanks

All my service for my company car has been thru Classic.Service advisors are all top notch.Even the shuttle drivers are great.

I went in for an oil change and was informed of my battery life. I was asked if my car sounded like it didn’t want to start, and at times it is slow to connect. Never would have thought it was the battery. I appreciate the honesty instead of trying to swindle more money out of customers.

We brought our 2020 Gmc Sierra and we absolutely love this truck and the process of purchasing was easy.

Very nice and professional. Would definitely use them again.

Had the best experience by far with classic Arlington ! Jazmin was so helpful and courteous every step of the way. Will definitely keep coming back with Jazmin and classic Arlington! She helped us find exactly what we were looking for in a time where it’s very difficult to find a new vehicle.

This was by far the easiest buying experience I’ve ever had. After a not-so-pleasant experience at another place, I contacted Classic about a truck they had on the lot. Their communication was excellent, they were thorough and courteous, and even did the entire deal over email and text. The even delivered my beautiful new Pacific Blue truck to my house and I signed the paperwork on my kitchen table. This is how the buying experience should be. No pressure, easy to deal with. I’d like to thank Shelby and Moe for taking their time and explaining everything to make the deal pain free. I’d definitely recommend Classic to friends and family.

I received the best service imaginable from Josh and his team at Classic GMC. Josh was always extremely polite and helpful the whole way through. He took the time to answer all of my questions and was always prompt to respond to my calls and texts. Great service, thank you Josh and the rest of the Classic service team.

Excellent team of experts in the repair and maintenance of your vehicle. Whether you have a brand new car or truck. Or an older model, you can rest assured that you are going to have the best care taken in the maintenance and repair of your vehicle.

Shelby was the best salesman ever! We appreciate him going above and beyond helping us through this process. Would recommend!!

We had a wonderful experience with Paul Vazquez at Classic GMC. Paul was able to locate the vehicle with options we wanted despite the new vehicle shortage abs had it sent to Classic within 24 hours. It was an easy hassle free buying experience and I can’t recommend Paul and Classic mire

Staff was friendly and very helpful. I used they shuttle service which made my life easier. I waited at home while my car was being fixed.

Best car buying experience ever. We were planning to just test drive but after driving I was in love with the Buick. No pressure salesman and very helpful financing expert. Wow, wish this experience were more the norm. Thanks Mahmoud Awadi, you were the best!

Had a bad spark plug and had my car towed to GMC Arlington. They kept me updated and provided EXCELLENT service. I truly recommend this dealership, and Erick in the service department truly is the epitome of great customer service.

Ryan Williams is fantastic. He’s honest and kind. You can trust him with your sales needs!

It was a great experience. Joshua Sinku provided professional service and excellent customer support! Highly recommended the dealership and service department!

We did not purchase at this time. But I would like to share our experience. Our salesman Was excellent, very personal. We are looking for to purchasing a vehicle from this dealership. Ishmael Was wonderful thank you for your time you spent with us

Rob Watson and service team ar Classic Arlington exceeded my expectations! They are in contact with you throughout the entire service experience! Will definitely be coming back!

Erick was super. He actually paid attention to my truck needs. He was very friendly, and great to see a smiling face. It was my 1st time in for service, but definitely not my last. I wish I could give him 10 stars, great service.

It is great to receive such excellent customer service. My appointment was for 830 got right in. Had to have 3 additional things done besides an oil change was on my way at 940. Thanks for great service

If you are blessed with having Rob Watson as your Service Advisor, then there is no need for anyone to ask why you are a loyal Classic Buick customer for life!!!! He is the most courteous, thorough and genuine individual I have ever dealt with in my auto experience at the age of 55 yrs. old. He is a superstar!!!! A smile automatically appears on your face when you see him or his name pops up on your phone!Life is hard enough and Rob makes the difference by being the example!!! Promote him .... but I want exclusive access when I need service appointments managed.Rob is priceless!!!!

We puchased our second vehicle from Classic Buick/GMC in Arlington yesterday based on the fact that they are on Ed Wallaces list of dealer friends. Friends is right. We were only $36 dollars apart on the max I wanted to write my check for, then they asked a few questions and found another $1000 in earned incentives. Unfortunately, one of the tires a had a nail in it and we waited for that to be replaced but otherwise it was just about the most pleasant experience weve had buying a car. The salesman Ryan Williams even quilts like my wife, so I got left out of the remaining conversations while they chatted. Shelby Clark teamed with Ryan to get stuff expedited and except for the tire delay it was tremendous

Purchased a 2021 At4 for over $90k. It had scratches in the paint from the bed cover not fitting correctly. This is the only dealership I know of that wont give you a loaner when you have to take your vehicle in for work to be done on it, especially given the fact that the damage was done by the dealership folks. Terrible customer service. I can buy a new or used car from practically any other dealership and will receive better service than this place. Never again.

The gentleman that greeted us took my husband’s wheelchair out for me. He also put it back in when we were leaving. I wish I had got his name.

JR was very helpful with the purchase of my vehicle. He was there to answer any questions and to assist me in the entire process. I didnt have a car at the time and was able to do the entire process from the comfort of my home and only had to go up to the dealership to sign the papers and pick up my new vehicle. This has been my best vehicle purchase experience in a long time and I love my new Buick Encore GX!

I loved it very fast efficient got me what I wanted. Ryan Williams is very knowledgeable and very patient.

Our appointment was at 12:00. We got in a little before 12:00. We were out in about 1 hour. Lisa explained everything that needed to be done well. My wife and I are very pleased that we chose Classic GMC ARLINGTON, and Brian Swain as our salesman!

Joshua was great! He assisted me right away and had me in and out. He offered me the GMC recommendations for my vehicle if I was interested in them and I appreciated that.

The service team a classic GMC is phenomenal And if you need service give Rob Watson a call best service advisor hands-down

Fast service. Excellent customer service. Service people are nice and explained everything that was getting done.

I’ve used the service department on several occasions. Each visit was phenomenal, I have only great things to say. I enjoy the timeliness of the appointments and couple that with great service for me and my vehicle, need I say more.Lisa has been my service person, who is awesome by the way.If I call and she is not there, l leave a message and she returns my call, in a respectable time. I can’t say enough about the service at Classic Buick GMC of Arlington Tx.Thank you!!

My car have been in service 26 days in the past 2 months. The problem that I had it in to be fixed, was never addressed. They always find something else that need to be fixed and the problem continues. I am always quoted one price over the phone but charged a different price. My car is only 3 years old. I am always told one week it is under warrenty, one week later it is not. I am told I went 3000 miles in one week here in the city. (ALL LIES) This place is a RIP OFF.

Great place to buy a car.. Yasmin Galicia was amazing. Awsome customer service

Everyone from the salesperson to the finance personnel were very professional and knowledgeable of their particular expertise. Best experience I’ve ever had purchasing a vehicle. I was extremely impressed with how the classic salesmen worked so well together. Even though one work for dodge and the other worked for GMC. They should be commended for the efforts in keeping the customer needs first. I’m very thankful to the Classic family for a great vehicle and an awesome experience.

I called in to get my car fix, they were able to squeeze me in snd had my car c HBC ack in 1 day. I was so happy they were able to expedite my parts overnight.

My fathers Armani watch was stolen out of my back seat during a service appointment, I reached out to management and never contacted me back. Sad thing about this whole situation, the watch belonged to my father who had just passed away.

Great help in from Eric in the Service/ Shop! Very helpful.

Made an appointment for 1 pm for my oil change. My car didn’t even go back to be worked on till 2:45 and took over 3 hours to complete. Seen customer come after me and leave before me. I won’t be giving my business to classic gmc

The service was great. They identified the issue with my truck, and took care of it in a timely manner. There was clear communication from my service advisor throughout the process. I appreciated the shuttle service which allowed my wife to continue working. The shuttle driver was very kind and professional.

Great people even better service! We love our new AT4, and will definitely be back for another.

Angelica Barrón was a nice and fast on point on everythingI will definitely send people to this location the atmosphere here was awesome I just loved it. By far the best of best in lookingFor a vehicle.

Would like to thank everyone at classic buick gmc. Made my car shopping experience very effortless. Moe M., our salesman, took very good care of us during our visit. He also spent a lot of his own time looking for the vehicle we wanted. Trust me it no easy task every dealership is short on everything. But Moe hooked us up. Our finance person Johnnie M. Made that part of the sale easy thanks for that. More about the dealership, they are currently not upselling any vehicles unlike everyone else. I visited countless dealerships and they all were marking up their vehicles 5k-10k over msrp due to shortages. Look I understand the crisis but dont take it out on the consumer in need. Hope to enjoy my vehicle for some time. And will be happy to return when its time.

Shelby was a great salesman and best of all a great guy. He made me feel comfortable in my purchase and was very attentive to what I wanted . I appreciate his approach to selling me my truck . Johnny in financing was awesome as well . I appreciate the welcoming feel and no pressure approach of the entire dealership . Being from a small town it was welcoming to get a small town feel from a big city dealership . Thanks again !

My experience at Classic GM was absolutely wonderful. I had a lot of experiences with other dealerships over the past week trying to find the truck I wanted. It got painful! Particular trucks are hard to come by and there are a lot of dealerships taking advantage of it. Classic is not one of them, regardless of what other dealerships may say (HILEY GMC)!! Classic is not adding $6,500 accessory fees or other dealer mark ups! Gene was honest up front, and once I made a decision it was simple process. Maybe the quickest car purchase Ive ever had! Thanks you Gene!

My visit to your get .My car service was [outstanding thanks 😊

I was told my car was ready. I show up and they drive my car up, the car had grease all over the door and door handle. I feel like service on an 80k + vehicle should be better. I then had to wait 35 minutes after arrival and paying to get my car. I never had this service at our cadillac dealership, unacceptable in my eyes.

Had my 2007 GMC in for defective airbag replacement. Service advisor Erick kept me informed on progress and completed repair in almost half of estimated time. Dealership is what you would expect from the CLASSIC Group, Top Shelf.

Lisa is the best service tech. My appointment got mixed up. The customer service rep Marian was rude to the highest degree, but Lisa fixed the problem. I got there at 10am and was out within the hour. This allowed me to not miss my other appointment. Thanks Lisa for all you did.

Great professionalism! Although I would appreciate it if you would have parked my truck where I could leave easier, and not in the midst of other new vehicles! Thanks

I scheduled an appt after person I spoke to looked up my vehicle for an oil change and transmission flush. Price seemed great so set up a 7:45 appt. After about an hour I’m informed that based on my type of transmission the price would be more than double and could not be done unless I planned to leave my truck there all day. So basically after a wasted 2 hours I only get an oil change with a 10% discount ($6). This is why I typically try to avoid service at the dealership!

I shopped around for a month with local dealerships in the DFW area. Classic GMC provided the best price for my new AT4 (tech package, 6.2) with the best price for my trade in. The key for me was the service & honesty to make it happen. I had to wait for a little while until the truck was being shipped from the factory. But the demand is high with the chip shortage, so it was worth the wait to get exactly what I wanted.

Yes. I am a previous Mercedes owner and the service I received from Rob Watson was great! In fact because of the poor service I received from Mercedes made me not buy another vehicle from them. Thank you Rob for your great personality and being so helpful. You represented Classic Buick well!!

Excellent customer service by Jazmin. We love our new vehicle.

I am extremely excited with the service provided by this Classic GMC location. Most of all with the team effort everyone puts to help their clients. If you want a service advisor to take great care of you definitely ask for Joshua Sinku.Dario MontoyaCEO (V&D Financial LLC)

Bad business had a deal worked over the phone and within minutes I was told it was sold. If you are ok with being swindled this is definitely the dealership for you.

This place is a total rip-off on there non-negotiable wheel locks and front window tint for $995. Wheel locks are $65 on the GMC web site and tint cost about $150. Talked to finance person Art about my DV plates that if I were to buy it they would be on when vehicle arrived that was not on case. ART ONTIVEROS and Shelby Clark both told me that they were going to send me the purchase agreements and overnight them to me Im still waiting on them. I called you again Shelby on or about 9-22-2021and you returned my call and once again you told me you were going to overnight them and Im still waiting. I bought this yukon on 9-9-2021 .Yes it was delivered to me about 150 miles but I did pay full price for this vehicle non-negotiable price as well . I paid $150 for so called document fees for once again rip-off. It was emailed to me If your active duty a veteran dont buy anything from this rip-off of dealership go somewhere else other that here .Ill give a updated to see if they send my plates.

Classic Buick make you feel special from the time you arrive until you leave. Service advisors are very attentive n service is unbelievably fast Receive text while waiting for service to update progress of repairs n that is very important . If I could give 10 star I would.. Love this place. I really love how they remind you of upcoming service on your car by text phone call and email.

Good servicevicente Galicia good customer servicelooking for new car or used car ASK for vicente

Had the best experience thanks to my service rep Erick! Drive the extra miles if you have to to get the service you need!

Friendly courteous customer service. I always ask for Dave and he keeps me informed and makes sure the job gets done

I am used to Justin, but Josh did an excellent job of keeping me informed while my Yukon was being serviced. He was friendly and very professional.Yall always take care of us!This is Stephen Cobb not my wife Jeni....

Rob Watson RocksExcellent customer service, made me feel as though I was his only customer. Very professional! He will be my go to at Classic. Thank you Rob, Mrs. Davis.

Dave at Classic in Arlington has taken care of at least 3 of my cars I have bought from the dealership. Dave informs me if I need a filter, etc other than an oil change. He keeps me on the road. If Dave said we need to replace the trunk and move it where the motor is, I would do it! That’s how much confidence I have in him and respect his knowledge.

Lisa White was very prompt and professional. She always does a great job of taking care of my needs.

I was very pleased with the branch manager, he came out and introduced himself, and the sale person Awadi and the fin manager Juan Mercado are #1, they were very professional,courtesy, and show integrity, I never felt uncomfortable, sometimes you go to look at cars salesman make chum in a shark tank,, but this time it was never the case, it was a not stress zone, you do not see that at dealership any, am a Classic customer for life. Thanks again!

Very good service very good peopleI’m so happy to bring my vehicle. in this location in Arlington texasI am really recommend this place is very friendly people, and they help you to answer any concerns happens in to your vehicle,

I really appreciated the help and no BS approach I got from Ismael Harrison. That was the reason I drove from Houston just to buy from you. I cant say anymore than that.

Everyone very professional and nice. Very friendly service was great. It didnt take too long at all to get my oil changed and tires rotated. Thanks!!!

Art the Finance Manager was great! He was straight forward & no sales pitch. From the time I walked in the door until the time I walked out with a new vehicle was 30 minutes; impressive!

We had our Yukon serviced at the Arlington location last week. We were greeted by a very friendly staff member who made us feel important & welcome. The wait time was much shorter than we anticipated!Were also enjoying our new Yukon Denali which we purchased there in December 2020!

I bought my GMC Sierra here 3 years ago and have done all my services here since then, I am very pleased with the service provided every single time. Great place! Highly recommended..

Amazingly quick efficient service this morning. And they we extremely accommodating! Restored my faith in dealer services!

What was supposed to be an hour at most at the dealership turned into five hours. Had pretty much finalized the car deal the day before but when we got to dealership had a very big negative surprise. When we finally came to an agreement on a new vehicle we discovered as we drove off that vehicle had 3150 miles on it. Beware of this dealership

Jazmin G is heaven sent in the car dealership world, polite, honest, realistic. I didnt even purchase a car from them but she had an impact on my experience overall. So if youre in the market for a Buick or GMC head over there and ask for Jazmin G!

EVERYTHING went exceptionally well. Angelica Barron was amazing through the whole process. I sent my friend over to her (he doesnt like dealing with dealerships) he was very pleased as well. He said that was the best experience he has ever had

Update: Its been nearly 3 months and I still have not received my license plates. I called and was told I would get a return call and 2 weeks later, nothing. Also, when I purchased the Enclave I let the salesman know there were some chips on the very front of the hood and was told, no problem, they would fix it. They had to order some paint.When they called to come in at 9a.m. no one knew why I was there. All they ended up doing was wipe the front of the hood off and cover the chips with paint. I was so upset. In the last 6 years my family has purchased 5 vehicles from Classic.I let the salesperson know how I felt and he said they would take care of it again. Another appointment was set and just before the day I received a message they would not have a loaner available. Since then they have not followed up.I called again yesterday and was told the plates are there and that they will mail them to me and will look in to why no follow-up about the chips and get back to me.Still waiting.I came to just look but asked for Shelby as he sold to both my daughter and son-in-law and both recommended him. He took us around and showed what he had to offer and had me sold. Brandon from the finance dept took the time to answer questions and explain details. Thank you for a great buying experience.

This is my second vehicle purchased at a Classic dealership. The customer service is exceptional. I don’t think I’ll go anywhere else!!

Love this place. I always take my car in for its routine maintenance. Im always in and out no matter how busy they are. I never have to wait for my shuttle home. Rob was fantastic as usual and I really enjoyed my shuttle ride with the young man, I think his name was James or John. I apologize for not remembering. He was extremely polite, professional with great conversation. Made the ride for my son and myself very enjoyable.

It was the best car buying experience that Ive ever had. My salesperson Hammad Moe Moten was the absolute best!!! He was very friendly, knowledgeable and just a great guy. I was hesitant about the purchase but he was patient with me and never acted like he was concerned about a commission. He answered all of my questions and even asked for a second opinion to make sure that I received the best deal possible. He truly made me feel like a VIP. I was very pleased with Moe but it didnt stop there. I had a pleasant experience with the finance manager as well. I will definitely refer all of my friends and family to this dealership. VERY, VERY PLEASED !!!

I made a 7:30am appointment for regular maintenance. My service person, Erick, informed me that my 90k scheduled service was due. Im thinking ok lets get it done. I didn’t expect to get out so fast. After watching about an hour of “Love it or List it”? I was out of there! Thanks Erick and Classic for friendly and fast service!

Great customer service, never had a bad experience…

JOHNNY LEVY IS AWESOME!!!I’ve been working with him since 2014 when he was over at friendly Chevrolet, he told me he was moving to this new location and this place has a great inventory and there’s No BS around just straight to the point. Classic will have a way better reputation with people like Johnny Levy he has a great work ethic.

When you schedule service at Classic GMC Buick ask for Erick he is the best!! Excellent customer service and dedication, best experience yet !

Always have a great experience when I come to classic. Service advisor is Dave, and hes always been great, pleasant, and professional.

My Experience here at Classic went great!! All thanks to the help of Johnny Levy! He was very helpful on helping me decide which truck I needed, also got me the best price for it. Would definitely go back to him anytime, if anybody is looking for a new car or truck, Johnny Levy is your guy for that! Thanks once again!

Great dealership! Service department is top notch!

Jr is great! Made the process very easy and made sure I understood everything.

Everyone we dealt with seemed very friendly and honest. They all made buying a vehicle as easy as possible even during these difficult times.

Classic is always classy! First class service and people. I usually buy GM vehicles from Chevy dealers but I love the service at this GMC dealer. My next purchase will be GMC because of the level of service and care they always provide for me.