I want to thank Nelson our salesman for walking us every step of the way to purchasing our new car. He was very professional and very attentive. Definitely would recommend everyone to him. He made our buying experience very smooth, thank you.

The best car buying experience I’ve ever had. Nelson was fantastic. In and out in less than 3 hours. Nelson kept me informed every step of the way and made good on all his promises. This was car #25 for me and Nelson was the best.

I recently purchased a Mercedes A220 from Massapequa dealer and the experience was so smooth.. we were there for about 4-5 hours on a Sunday and Angelo G. made sure we were able to leave with the car that day… he listened to everything I requested price wise and car… everyone was very helpful and offered amazing service.. thank you Angelo, Eric and Oliver!! I’m recommending all my friends and family there

Went in for a windshield repair appt and basically sent home since no one contacted me for 2 weeks for insurance info and basically considered my fault. Waited for their call and even called in Friday to ask to see whats going on since i needed the loaner also, was told come in Monday as scheduled just bring in the info it should be good. WELL, not the case. Im figuring it was a higher up service rep who helped me since she was in one of the glass window offices in the back. Straight out told me cant do the windshield since they did not get the insurance approval and started to tell me to call the company who handles it and see how they can help me and come back but wanted to do other services on my car. Like seriously, the windshield is my main concern. Instead of going out her way and actually saying hey let me try to resolve this since there was misinformation on their end and let me call the windshield company and see if i can get it done sooner since we will have the car for other stuff, instead she easily lets me walk out the door. When i walk out immediately shes in the office next door chatting. Was actually going to drive back and just pay for the repair since i took the day off but then i figured nope dont want to give this dealership money. Second time this place has wasted my time. Really need to work on training their service employees and train them on customer satisfaction.

Great experience at this dealership! Mark Kimmel my salesman made my car buying experience smooth and easy. Very professional from start to finish. I love my new car!

Walked into Mercedes of Massapequa right when they opened to check out their wide selection of preowned cars with two specific cars in mind. I was quickly helped by Amanda Viera who had a pleasant personality and tried her best make me happy . We went to test drive one of the cars that I was interested in and she showed me around. When it came down to finalizing the deal, she again tried her best make me happy and to meet me at the price I had in mind. Amanda introduced me to the sales manager, Nick Guadagno who went over the price with me and confirmed the best possible deal. Lastly the finance manager, Edvin Bilali reviewed the paperwork and warranties with me and answered any questions I had regarding the sale. Noone was ever pushy or rude, everyone tries their best to make the customer feel welcomed and to walk out with their perfect car and at a great price. Amanda got me in and out in about 4 hours with the car. If you see something you like at Mercedes of Massapequa, stop by and say hello to her and you might just be driving out with something new.

Entire experience, from start to finish was amazing. From the girls at the reception desk, to the sales associate, the fabulous finance dept/women and the detailed in-service on how to use the features and understand the car upon leaving ... all super fantastic! Would highly recommend dealership for all the above. I couldn’t of asked for a easier and more enjoyable car buying experience!

Ok wear do I start. As I walked in I was welcomed by who I now consider the most Awesome Car Salesman in the world! We just clicked from the start. I already knew I wanted the truck advertised and with no hesitation Erick said no problem he will go get the key and I can check it out. Unfortunately the car was so new to the dealership that it was being repaired and cleaned up. I told him I still wanted it to his surprise I was serious. Erick and me worked out a solid no nonsense deal within minutes. We hit another bump in the road bec something else had to be repaired but again Erick kept me informed every step of the way, even sent me Picts. He went way above the call of duty. I just want to say thanks and I wish there were more honest and straight forward Reps out there like him!! Make sure you ask for him when you go there!!

Vivian is the best service rep you could ask for! She’ll take the time to go over what you need and what you don’t need. I bring my old 2016 e350 there because they understand some of us still cling to our older cars and they’ve worked with me on price knowing it’s not covered anymore. Great place.

I had a GREAT EXPERIENCE with the Service Department of Mercedes Benz of Massapequa. Starting with It being super easy to get an appointment. I was greeted as soon as I pulled up by two young men then in a Flash the Service Advisor, Ms. Victoria Thompson, was at my side to welcome me, check my car in and tell me what to expect from the servicing. The waiting area is very comfortable and after a not so bad wait, my car was done, washed and waiting for me. A++++

Everyone is professional, honest and genuine. From reception to sales to financing to showing you how your car works. A+ all around.

From dropping off the truck to picking it back up the service was excellent. My service agent Kwang stayed in touch with me letting me know what was happening by phone, email and text. When it was ready he advised me and gave me the options of different ways I could pay which was great I did pay by phone with him and pick up the car the next day all clean up and looking good. I was in and out in about 5 minutes. I have been withthat dealership since 2007 and the service is always impeccable.

Went for service- wonderful- would give ten stars if I could. Our service writer, Mateo, was on top of our situation, kept in frequent communication, and could not be more professional. And Fred!! He helped us tremendously to understand the features (many features) of our GLS. He spent so much time, and really went above and beyond. This is the fourth MB Ive owned since 1995 (none were bought from MB Massapequa) and this is by far the best dealership experience I have had. Based on this service experience (my first time to this dealership) I definitely will be buying my future vehicles from MB Massapequa. Note this is an honest, real review- I do not work for them nor do any of my relatives of friends. Great place.

I was only there for a state inspection, but Victoria Thompson provided a customer friendly atmosphere. She was professional and courteous. Made my experience pleasant.

Great experience. Got exactly I wanted at a fair price. William in particular was a great help and very accommodating. Highly recommended for your luxury car needs.

What an amazing experience! From start to finish, Noah was the perfect professional and when it came to financing, Edvin explained all the details meticulously. I highly recommend Noah for all of your sales needs, he is the best.

Outstanding service from the sales team... Nelson is a gem and got me into a GLA250 without any obstacles. He coordinated to purchase my previous vehicle as well and I was in-and-out of the dealership within about an hour. He even invited my big dog to come inside - I declined but the team was very courteous, regardless.Ive previously had horrible experiences with dealerships and predatory practices but not at MB Massapequa. Nelson was up front, very clear and just a nice guy to work with. Stoked for my new wheels :)

Recently purchased a 2021 AMG C 43. The process was smooth from seeing the car in the showroom to me driving off the lot within a few hours. Mike Lebhar was my salesperson. Very easy to talk to and he listened and understood what I was looking for within the product and finance. Edvin handled the financials and lease and is the coolest finance guy I’ve ever come across while purchasing a vehicle. Eric Walker introduced me to some cool features as he handed the keys over to me. Awesome, warm, and helpful staff. Highly recommend Massapequa over any other MB dealership on the island. I also had a nice conversation with another salesperson named, George Murdock, where we both had some mutual ties in another state. Great people!

Leased our 2nd Mercedes GLB from Mark at Mercedes of Massapequa this past year. He worked to get us into the car we wanted at the right price and quickly! On top of that their finance guy, Oliver, was great. Very personable and walked us though all the finance details until we were comfortable. Would definitely recommend this dealership!

I recently purchased my second vehicle from this deaership, The team was very attentive and professional. Eric Walker, Mark Kimmel and Oliver Barreno were great communicators, quite pleasant, very straight forward and they made my car purchase experience an awesome one!

Outstanding. Pure and simple. We had registration issues, which took an inordinate amount of time. The staff handled it efficiently, professionally, and competently.The whole process was no-pressure, with spotless customer service throughout. Simply cannot say more about the staff, the service, the delivery (1/2 hour--not the 4 hours Ive had elsewhere).Cannot more highly reccomend.

Great experience with this Mercedes. I was provided with quick responses to any and all concerns and was kept in the loop throughout the process. The team made my first experience with Mercedes the best. Will be back

I came into the dealership to trade my car! I worked with Ness and she was the absolute best! Thank you so much! I’m extremely happy with my new GLC 300!

Service experience is always good. This was for an inspection and service A. Easy scheduling, everything done effectively and efficiently.

I brought my car to this dealer for a recall and was disappointed with the personal care. Other dealers, I always knew who was my service guy and they knew who I was as soon as I walked into the service area.I brought my car in at 8:30 for a 9 am appointment for a recall which I was told over the phone it would take approximately 2 hours. It was like a factory line which was no big deal. Not knowing what the proper procedure here was, I asked and was told to waiting in the waiting room. Then I asked someone else and was told someone would come to me when the car was done. Perfect. Questioning myself how do they know what car was mine and who I was? There were many people there. So far, there was no interaction besides someone asking my last name and leave the keys in the car and me reaching out asking about the procedure.People were leaving and by 12:30 I was one of 3 people still in the waiting room and by 1 oclock I asked someone and they immediately got someone to find out what was going on with my car. Needless to say the gentleman came over to me and said it was done and and pointed outside. Not knowing this dealership I asked outside where since it was a big lot and my first time here, only then he walked me out to show me where it was. Then another person came over and said he walked around saying my name. Well I didnt hear that, otherwise I would be out of there an hour ago. Maybe I was on the phone or on my computer, but mind you there was only 3 people in the waiting area. I got no receipt, only a text on the health report multi point inspection.

We bought a brand new Coachman Galleria a few months ago and have had nothing but problems with all aspects of the RV. When we were visiting Long Island we ran into another problem with the starting of the Coachman. After much effort we got the it going. It has a Sprinter chassis. We went to the Mercedes dealership on Sunrise Hwy. Amityville...with no appointment.We were treated extremely nicely with all whom we spoke to. We were directed to “Jay Lettiere”, the service manager. Even though we didn’t buy the RV from him, he still treated us with respect. He got us in quickly. He explained the problem to the foreman, “Frankie”. Frankie spent time helping us with the sliding door issue that we had. I only wish we had a Mercedes dealership near us like that. We come from Delaware and around us it is a big problem getting help like this. No Mercedes dealerships wants to take ownership to our problems. With Jay it was a pleasure meeting him and getting help from him.

My service advisor was very nice but I felt some of the policies for a Mercedes dealership were poorly conceived. Specifically, I was charged $5.00+ on my credit card for gas AFTER I left when it was too late to fight it. I also only drive 20 miles, AND bought $5 in gas and returned the car at exactly the same amount as it was given me. I spent $50K on the car and $300+ on this service, and you add $5 for gas that wasnt accurate? The loaner car also had a sticker on the dashboard (of a Mercedes???) saying I would be charged $4/gallon. Everyone who rode in it commented they never saw a dealership do that, especially on a luxury car. The whole experience seemed cheap and a money-grab instead of what I am accustomed to at our Audi and Lexus dealerships we deal with. Oh, and although we paid $1,000 upfront for what was sold as two all-inclusive services, we were charged another $50 to rotate the tires because that wasnt included in the service plans. I never had a car where a tire rotation was an extra fee when paying for regular 10K and 20K services.

Noah was absolutely stellar: neither my wife, nor I are car people, but he was patient, attentive, supportive, and genuinely tried to help us find the right vehicle for our family. Can’t recommend them enough: they’re genuinely car people who enjoy and respect what they do.

William West is a great salesman, very knowledgeable and courteous. Kept me updated on delivery of vehicle, as well as advising me on all options available. Fred and Ed were also very helpful. Excellent service.

Very nice staff! Dwayne from the services department is AMAZING. ask for Dwayne when you need your car serviced, you wont be disappointed, EVER!

5 Stars are not enough to give this dealership!! Ness Reyes was absolutely incredible when purchasing my new car from her. This is my second vehicle from this dealership and every time I come back, their team is beyond accommodating and cannot do enough for you. I am beyond pleased with my purchase and recommend Ness and this dealership to anyone looking to purchase a Mercedes. 5 Stars across the board!! Thank you Ness!!

Salesman Michael was knowledgeable, professional and accurate with his prices, there was no surpises when I sat down with finance person Eddie, Who also was professional, prepared and friendly, Dealership was clean, a very good experience, wish I could buy two of them!

I understand there is a shortage on cars these days, but came in based on inventory displayed on their website. Plus I wanted to test drive a car. Upon entering we were immediately approached by a sales person. My wife and I explained our intentions. He laughed, seriously laughed in our faces, and said there is only used cars and I should know this. Instead of trying to fit me in another suv or trying to talk to us about our needs he did nothing but award this business a one star review from us.

My experience with MB of Massapequa was exceptional. From the moment I arrived, I was welcomed with the kindest demeanor, shown around the showroom, and then greeted by the most professional salesman, Alkan. He was absolutely amazing. Eager without being pushy, detailed, polite and willing to help me find a great car that was in line with my needs. After a short negotiation, I was able to get the car that I always wanted within a 36-hour time frame. Their Finance Director was also very professional and insightful, and their Sales Coordinator Eric, was a delight to deal with, fun, engaging and able to answer all my questions about my new car. I highly recommend MB of Massapequa and hope that their business continues to thrive with the quality of service that they provide!

I had an issue with something with my service and Robin the Service Manager was so incredibly helpful and efficient. He handled my problem with ease and professionalism, and I was very happy. I did not expect it to go the way it did so I was pleasantly surprised. I have nothing but good things to say about everyone I’ve dealt with at Mercedes Benz Massapequa from Nelson and Mark in Sales, Victoria, Lydia and Robin in Service and everyone else across the board. Highly recommend!

ExcExceptional service! Victoria is a gem! This is why I come here. Repairs are beautiful..

My service representative Victoria was phenomenal. She was very professional and efficient and made my experience absolutely awesome. My loaner car was ready promptly clean and one that was comparable to what I drive which made me very happy. She also kept me updated with text messages and phone calls. Just outstanding. I’ve had not so good experiences before in the 7 years I’ve been coming to Mercedes of Massapequa and I had vowed if this experience was like any of the prior this would be my last visit. Victoria has restored my faith and caused me to keep my service business with Mercedes of Massapequa.

Excellent service 👏 👍 👌 😀Keep up the great work. Parts Department you slay me with superb service

Ordered parts for my shop Kevin was very helpful and had my order ready for my son when he arrived, Kevin said parts dept. Is open on sundays as well great to know.

I just picked up my Certified pre-owned Mercedes C300 coupe, and I could not be more pleased, not only with the vehicle, but also the service. Nelson was my salesperson and he was attentive, polite, respectful he made the process easy and efficient, and my business manager was Oliver he helped with the finance portion of the deal, and was very personable, professional and I would recommend this dealership to anyone.

Excellent service very professional job they done on my s class. When you need the best service look for Qwang. He will help you out a lot. Thank you for all!

Fair deal on a car. George kept me appraised of the wait for a car to be delivered every step of the way. Best salesman I ever had the pleasure of dealing with for the last 15 years. Yes, 15 years. I’ve purchased numerous me/be from him.

Victoria Thompson was certainly helpful & patient with me... I thank her & the service team @ Mercedes-Benz of Massapequa very much

Got my G63 from this dealer, the salesperson is good, and finance manger is okay but the manager for pre-owned car is super nasty! I think his name is Mark? or Marc. terrible experience of trading in G550. Will not going back Again !

Had a great experience with the dealership. Felt that I got a good deal. My sales person Albert was friendly, knowledgeable and professional. Highly recommend if you go there ask for him

Every time I’ve been inside a dealership, I’ve came across snotty sales people who try to BS you as much as possible just to get a sale. My experience at Mercedes of Massapequa was not like that at all. Albert has to be one of the most genuine and humble sales people I have ever met in my life. He is a great asset to this dealership. He made my buying experience a smooth and simple transaction. I was offered a great deal out the gate that I could not refuse.. unlike other dealerships, where one would have to haggle to get the deal they want. If your looking for a Mercedes, go to this dealership and ask for Albert, you wont regret it.

I would just like to say that William Mecca of Mercedes of Massapequa did a great job explaining the car thoroughly of what the car can do the safety features inside and out. He gave me the better price of any other dealership. The process was very quick no haggling and gave me the bottom line price. They made the deal work quick, had the car prepped and showed me a great feature that Mercedes does with the Mercedes app auto starting the car locking the doors. I would recommend Mercedes of Massapequa with their staff great job!!

The sales rep name was Vish, he was terrific and made my experience smooth and quick. Oliver was in finance, he was amazing as well. The professionalism here is second to none, i will gladly buy my next car from them. Mercedes in massapequa is outstanding!

Horrible experience ever! The guy whose name is Michael has no idea what he was talking about. We were there planning to spend at least 80000 for our new suv, but we were treated as we were going to ask for a free car from him, how ridiculous! We asked him several questions about the model we are interested, the only answer we got from him is “ that model is very popular and I don’t have anything to show you until I don’t know when ..” Definitely, we will not recommend this dealer to any friends.

I had a recall on my Sprinter. Since I live on the Northshore I made an appointment with Smithtown. They made me wait months for an appointment and said it would take 3-4 days. I dropped it off and 9 days later it had still not made it into the shop. Being that I use it for work I picked it up and figured I would call another dealer. I called Massapequa and spoke with Jay, he said drop it off tomorrow and we will get it done immediately for you. And that they did! Jay was a pleasure to work with, he communicated throughout the process, my Sprinter runs great and I plan on telling every Sprinter owner I see to go to Massapegua and speak to Jay!

I loved my experience at Mercedes Benz Of Massapequa. Albert Salib was very helpful in answering all my questions. Albert truly made us feel at home.Would highly recommend Albert Salib to any family or friend.

The dealership staff were super helpful and helped me getting my dream car. I was doing and out of state trade in and they helped me through the process and all the paperwork that I needed. They went the extra step by having a delivery specialist ensuring I get to know each and everything I need to know about my car, which I haven’t seen other dealerships do. Special thanks to Nelson, Brandy and the delivery specialist who helped me through this process. I would recommend everyone to check them out.

Upon arrival to the Massapequa dealership, I was kindly greeted by Nelson. Nelson was very patient and knowledgeable in making the right decision for the perfect GLC that suited my taste and personality! The overall demeanor of Nelson, Dolores, Eric and Paul was warm and inviting. They “held my hand” through the entire process. The professionalism exhibited by this great team was phenomenal!!!!! I have no reservation in recommending each of them to family and friends. If I could give a 10-star rating, I would. No doubt, my next purchase will be from this particular location. Make it yours also! You will not be disapoointed.A very happy client,Cheryl B.

Awesome Service!!!I didn’t know what to expect due to to Covid but my car needed to be serviced and this was not only my first time getting the car serviced but it was also my first time using Mercedes of Massapequa service dept. Andy Garcia was an excellent service rep. He was very courteous and professional. The entire process from the time I called to make the appointment until pick up was what I wanted from a dealership: Professionalism, Accommodating, Skilled Expertise, and Honesty. Thank you Andy for being a great rep and Alexandra for making the appointment and setting me up with the loaner. Thank you MB of Massapequa you just earned a new customer!!!!

Dwayne McCrae and crew did a magnificent job on my Mercedes!!! I was very pleased and satisfied. Kudos to Mercedes-Benz of Massapequa!!!

Im writing to say how wonderful Dorinne is. Twice I had to call her with car problems. I was very upset and crying. Since Covid I’ve been very emotional She spoke to me with such a calmness in her voice and told me not to worry Merecedes will take care of my car. I came in and Victoria Gilley was there when I arrived. She was wonderful again calming me because I was very upset. Both times. Thank you for having such wonderful employees. I love Mercedes of Massapequa been coming to you for 20 years. Bought my car from you. But Victioria and Dorinne give exceptional customer service. Thank youSincerelyDiane Russo

**Update** The next day after posting this review Jason the service director reached out to me and was very apologetic and offered to work with me to remedy the situation and make it right. I was very surprised at the sincereness and the fact that he followed up about my review. Changing my review to 4 stars.Extremely unhappy with John the service advisor. He took over a day to return my calls or get in touch with me on the status of my car. I attempted to reach him by phone and text and there was no communication till the next day and did not update me before he left and was not due back the next day. He proceeded to also take over a day to send me the link to pay for my vehicle. After having my goodwill repair he was extremely rude making it seem like its somehow my fault that Robin and I got the price of a part wrong and how I should be lucky he honored it. He also stated that Mercedes of Massapequa will not be waving the labor on the other seat handle as per what corporate and Robin agreed with therefore telling me this dealership does not honor or stand by its word or stand by corporates word. He also neglected to put my new registration sticker on and I had gotten about a mile away before noticing he neglected to put it on or call me that it was on his desk. Ive brought my car here for service since I got it and have previously had really good experiences especially with Julia. If your looking to get work done here id deeply reconsider and I have heard very good things about the Huntington dealership.

Great service advisor. Great valets. Excellent customer service. Great loaner. Overall a great experience.

It was great experience to come to your service and John McGuire service consultant he was excellent good service I will recommend your place to my friend…thank you so much

Joe was my sales rep and he was absolutely amazing! Very ethical and keeps it straight forward. Just give us some time, we will be back for our second MB! Thanks again Joe!

I had a very beautiful experience there. The service was wonderful and staffs greeted me with respect.

Sttay away from this dealership, would be my advise to all. It started that due to these times there is a shortage of cars due to manufacturing chips for cars. I understand that I also understand that due to limited cars there is a wait time for new ones to be delivered. As well, I understand that the dealers are selling vehicles above MSRP because of market rates.What I dont understand is when you are spending $70 k on a car and the sales person tells you that they didnt realize a co-worker sold it to someone else. Realistically, since I didnt put a deposit in it because it was not required yet, I can see it being sold to someone else. My loss! I go back and forth with Erik trying to find a vehicle that Im not just going to settle for and need much sooner than later. We come up with a car that is now almost $75k. Its not coming in for another 4-6 weeks but if I must wait, what can I do? I immediately gave a deposit of $1000. I never signed a sales order or anything. They had absolutely no problem immediately withdrawing the money from my account. I talked about possibly trading in my truck and I told the salesmen the KBB Instanf Cash Offer and after Erik talking to the guy who deals with used cars, he came back and said they wouldnt take it and I should grab the offer I got elsewhere with the truck. Fortunately I did and got $2000 above the KBB price. Since I was at the ‘other’ dealership I cane across a truck that I realized.this other truck was better for me. The very next morning I told Erik I wanted.out of our deal and I would like my refundable deposit back. That was Aug 18th and 19th. It is now the 30th and still no refund. Im not sure what the possible holdup is but in my business refunds are returned and posted the same day. I find it ridiculous that I have to fight for my money. Im done with excuses. Too bad I would never step foot in that dealership should I be looking for another vehicle in the future. 2nd advise to others. ALWAYS use a credit card, not cash, check or debit card. This way you can dispute the charge with the issuing bank.

I was accompanying my mom in law thisnpast Saturday on her way to purchasing a Mercedes as a 60th birthday gift for herself. We had the pleasure of being paired with Michail Lebhar who from beginning to end was so accommodating and upfront with us. He helped my MIL secure the best deal on her purchase and I never got the swindling car salesman vibe from him. We left out of there with her new C300 and great appreciation of the service we received from him, Gloria in finance and Eric with tech support regarding hooking up her vehicle. Top notch!

Kwang is my Service Advisor and he is great!Customer service and knowledge exemplary. He takes his time and explains what is going on. He isnt trying to up sell you but gets you exactly what it needed. Kwang and Mercedes of Massapequa A++.

I do not know why this Guy Nick (Manager) still working here even though there are multiple reviews left by people that he is rude. This guy tells me that he is giving me a discount of 5k on a 62k car. A car that is new but was used for test drives and has 4000 miles on it. So I told him that the car is not new then. There is no $5k discount, it’s the depreciation of the car as it has 4000 miles on it. So if he wants me to buy this car give me the discount and bring the number to where I want. He couldn’t understand the basics of buying and selling a car, that the value of car depreciates the moment you take it out of the showroom and it has miles on it (in this case the car has 4000 miles on it). Not sure how he became a Manager. He kept on being rude that I do not understand the math. Worst possible customer service ever. They don’t treat their clients right. They behave like they are doing you a favor by letting you in the store. Nick is the worst of them all. Don’t bother going to this dealership. Rather go to Mercedez Benz Huntington. Staff is amazing and they respect you unlike sales people at Amityville.

Dwayne is by far on the best customer service rep. that I have the opportunity to service with at the Mercedes-Benz of Massapequa.He is extremely knowledgeable about his job. He is passionate and dedicated and knows how to treat and accommodate his clients. He has great leadership and good interactions with his guests based on my observations. One of the things that I like about Dwayne is his famous quote I just want my customers to be happy with our service and he alwaysdeliver on it. Great customer service.KUDOS to the Massapequa Team.Arold

Nice place excelente and nice costumer service

Everything my vehicle needs Massapequa mercedes has done I wouldnt trust my vehicle needs to no other place for 2 years Ive been a loyal customer & I plan to make my next Purchase with massapequa mercedes.

Was helped out by Nessa Reyes in purchasing a used vehicle and was very happy with the purchaseI don’t like wasting time and she had everything ready to go so we can be in and out !!

Michael king helped me out from the minute I walked in… didn’t rush me into anything took his time and put me in the rite car I told him my budget and situation he got me out my finance completely and into a lease that fitted my needs. Even pushed to get my mom from tier 2 to tier 1!! And also dealt with my patience cause I was very impatient and nervous lolThis place was recommend by friends and I see why, dealing with other dealers they run you’re credit with a million banks and treat you like dirt. Not here ran my info with 1 bank, took their time with us even switched up some stuff last minute and all worked out great. This is James ostrich by the way 💯🤎 go see Mike!

I had the most amazing experience at Mercedes-Benz of Massapequa. This was my first time working with this dealership and I can’t express how happy I am. I worked with William Mecca, he was beyond professional and helpful in so many ways. I did not leave the dealership without knowing everything I needed to know about my new car. I would recommend anyone to ask for William Mecca. I can’t thank him enough for all of his hard work. Now I have a beautiful car and I truly look forward to doing more business with this dealer and with William Mecca in the future.

Terrible Service Experience. My girlfriend made an appointment to have her tire change due to a nail. Was told it would be ready by end of day of day if brought in the morning. Brought it in and they waited until the end of the day to say they don’t have a tire in stock! Came to Mercedes and service advisor Qwang basically laughed at me when I said we need this car ready for our out of state trip by Wednesday. His solution was to drive to New Jersey with a nail in the tire. Thanks Qwang

I went in to have my B service done and replace a tire. The service here is always quick, efficient and accommodating. Special thanks to my advisor, Victoria, for making the process so simple and seamless!

My experience with all whom I had the pleasure of dealing with was unmatched and unforgettable!!!!I had a excellent experience that afforded me the privilege of driving my new GLE350!!!!Special thanks to George and Fred!!!

Took a look at the car, liked it. And they got it ready for me, within two days. I was satisfied on how I was treated. They were all very nice, especially the lady that sold the car to me.

I was called and harassed by the “manager nick” and accused of leaving a negative review. - I did not but I should have at the time. THIS is in-fact MY Negative review- your employee took a cash deposit from us without having a vehicle that would be available, as promised- we explained our current lease was up and that time was of the essence. It happens, but your communication or lack thereof was and is disrespectful. Given the fact that you were unwilling to rectify the situation it looks like we’ll stick with BMW. Learn proper customer care. Have a wonderful day nick- you sure lived up to the stereotype of a “used car salesman” - unfortunate.

Service was amazing, quick and easy my new apple car play been installed for the reasonable price.

Wonderful experience, today I went and saw Mark and I’m happy that I got my car today. He is one of the best. I recommend this dealership to anyone looking for a Mercedes-Benz. They have a wonderful team that works together.

I had a wonderful experience here at Mercedes-Benz of Massapequa. Nelson was so lovely and extremely knowledgeable on what he was doing, He answered every question i had on a vehicle with confidence and made sure i went home with the vehicle of my dreams. Highly recommend Nelson :) will be shopping again.

The best store ever, very friendly and the coustmer service was the best, starting from the sales Albert and the best guy ever the finance guy Edvin. Thanks a lot and I wish was everywhere like this place. I will recommend to all my friend and family!

Worst customer service ever got the car serviced 900$ bill and no car wash they didnt even fix the whole issue keep having to bring it back when i call they tell me my rep isnt there and they will leave a message instead of escalating it up to management . Told me no loaners available . I am extremely dissapointed with this place

My experience with Nelson from sales and Dolores from finance was great. Amazing team and helped me with everything I need. I would highly recommend Nelson from salesperson very energetic and helpful, on top of these he will update you with everything you need.Also, again thanks to Nelson and Dolores for helping through the complete process.

I had a wonderful shopping experience with Amanda Viera! She was patient and understanding about getting me into a new vehicle that fit my needs. She is very professional and would highly recommend her to anyone shopping for a new Benz!

My experience was very good. John was professional and easy to talk to. I was impressed with them sending a report card for my car.

Poor communication and overall experience. Although people are polite, the communications and service has been quite poor. After purchasing a car, within a week it had issues that required me to bring it in, not once but twice already for service. Even worst is that the service manager does not return any phonecalls, and I have to followup multiple times to get any answers. I will likely be switching back to BMW, after this being my experience after only having the car for 2 weeks. Quite dissapointing

Absolutely fantastic. Vivian is the most professional service advisor I have ever had the pleasure to deal with. From the ease of making an appointment to the active delivery she is by far the best. Great job to everyone @ MB Massapequa !!!!

Terrible experience. If you are not buying a brand new vehicle that is in their inventory right then and there they will treat you as though your money is some how less important. Representatives are very misleading. They make deals on loaner leases and mislead you about when the car will be available and try to tack on any extra charges they can. Stay far away. You are treated better at any other Mercedes dealer.

Joe and the rest of the staff at Mercedes-Benz of Massapequa made my experience great! Everyone was very helpful and I am now a proud owner of a new vehicle! The service was like no other and I can’t thank the team enough. I highly recommend this dealership.

Great dealership highly recommend Vish hes the best kind friendly knowledgeable. We will definitely be back .recommend all family and friends too you guys...

Always prompt an excellent service whenever I have a appointment! My service writer Vivian is wonderful and I look forward to seeing her when I go!!!

Service advisor Kwang is exceptional with customer service and knowledgeable for all my needs for service. Thanks Kwang and MB Massapequa.

Great service! Vish was by far the most professional, knowledgeable and humble salesperson ive encountered out of many years of going to different dealerships. Thanks to him my wife and I bought a vehicle from Mercedes-Benz of Massapequa! Thank you for the awesome service and ill definitely be coming back for my next vehicle!

Leased a new car for the first time with Mercedes yesterday. I Had a quick and painless visit with the help of Nick Guadagno, Nelson & Paul Napper. They made the experience for me fantastic. 10/10 on customer service! I will be back! :)

I believe this is my 3rd time dealing with this dealership and they have been the best and respond quickly. They call they text and very professional.

I loved my experience. I travel 40 mins just to come to this location to service my car.

Friendly and transparent dealership! I am very happy!!!

I’ve been more than pleased at Huntington Mercedes. Everyone I’ve come into contact with at this dealership and service department has always been friendly and professional, especially Eric Grobert who had been my adviser for many years. I never have a doubt that when I call regarding any problem with my car that it will be taken care of quickly and properly. I would recommend them to anyone who asks.

I am updating my review for this dealership. They took the time to get back to me based on the below and since then I have encountered extremely supportive and delightful sales managers and financial managers. Specifically I would highly recommend Amanda Marie Viera. She is so personable, kind, and really treats you like a friend. She took over our case, and made getting us into our new 2021 GLE 350 an absolutely seamless process. Peter Papadogiannis handled our negotiation and was able to get us down to exactly where we wanted to be! If anyone goes to this dealership - I would highly recommend working directly with Peter and Amanda and from a finance perspective Brandy. Amazing service, and it shows the dealership took my feedback into consideration. We are thrilled to be in our new vehicle just in time for the arrival of our baby! Thank you to Amanda, Peter and Brandy!Written 2 weeks ago 4th of July weekend 2021Horrible service and extremely rude staff. Being 9 months pregnant and since i got my first Mercedes from them we went back to upgrade. We first dealt with Vishnu and were unable to get close to our budget price. On June 29th we spoke to him about other options at 12:30 pm and he gave us numbers that we could work with. When my husband and I arrived around 4 pm he made us wait for an hour. Finally i was starting to get tired and so my husband went looking for him and he finally passed us to someone else…something he could have done an hour ago if he couldnt attend to us. The new sales rep was nice and gave us numbers that were so far off from our convo with Vishnu. She went to Vishnu who denied even speaking to us. We had to show proof that we had a 13 min conversation with him just a few hours ago. After 3 hours of being there and no deal we left so disappointed. Mercedes client services reached out to us and when i complained they said they would have a manager call us back. 4 days and no one called us. I called back and they put me through to Peter who was nice to work out other options and called me back with another deal still a bit far from our number. We called back a few hours later and spoke to Nick since Peter wasnt there and this man would NOT let us speak. He was rude, condescending, disrespectful!! My husband frustrated by his attitude asked “can you please let me finish my thought” and Nicks reply was “no you cannot because you are not understanding”! We were shocked!!!These people do not want to sell cars. They have more demand than supply so they treat their clients like absolute garbage!!! I would never recommend going to this dealership!!!!Being 9 months pregnant the run around they gave me and my husband and the stress they put me through is disgusting!!! They need to learn some humanity before they think about selling cars!!!

I floated in one night to browse at my options and saw Bill Krantz. He was open as honest and didn’t pull the basic a-hole car salesman schtick. He answered all of my questions and was a total part of the experience. Oh. The car was hot too. He found me what I wanted and solidified what I wanted from my new car experience.

Erick Batista was my salesman awesome guy helped me out with my c43 I had told him I just bought a house and he sent over a fruit arrangement to congratulate me that was so nice for him to remember and go that far I would defiantly recommend you go see him and nick the manager great staff